BI-lingual Customer Service Job Description

BI-lingual Customer Service Job Description

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Bi-lingual customer service provides assistance with implementing changes to operating procedures and systems in order to increase efficiency and meet Bank regulations;.

BI-lingual Customer Service Duties & Responsibilities

To write an effective bi-lingual customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included bi-lingual customer service job description templates that you can modify and use.

Sample responsibilities for this position include:

Coordinate training of new representatives ongoing coaching for existing representatives
Strong self-starter, who is proactive and detail-oriented
Must be computer literate with strong background in Microsoft Excel, Microsoft Word and
Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment
Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most
Provide first line systems support
Document all customer inquiries and complaints
Diagnose and resolve issues if possible
Coordinate and clearly communicate issues to responsible parties
Consult with outside departments and vendors for resolutions when necessary

BI-lingual Customer Service Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for BI-lingual Customer Service

List any licenses or certifications required by the position: CSM

Education for BI-lingual Customer Service

Typically a job would require a certain level of education.

Employers hiring for the bi-lingual customer service job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Associates, Communication, Networking, Business, Engineering, Education, General Education, Healthcare, Marketing, Management

Skills for BI-lingual Customer Service

Desired skills for bi-lingual customer service include:

Processing systems
Major Company operating systems
Concrete masonry
Customer Service to meet customers’ expectations and deliver products in a timely manner
Domestic transportation modes and providers
Excel and Outlook
HIPAA laws and OHA guidelines in order to answer member inquiries
Import and export regulations
Microsoft Office Suite
Operational processes

Desired experience for bi-lingual customer service includes:

Basic level of customer service responsiveness with a minimum requirement of at least 6 months telephonic experience
Basic knowledge of and understanding of medical terminology in addition to ICD-9 and CPT codes and/or work performed in a telephonic call center
Basic computer skills in Microsoft Office and some experience in data entry, preferably in a medical database
Strong interpersonal skills and ability to handle sensitive and confidential information
Excellent written and verbal communication skills the ability to listen
Highly developed sense of integrity and commitment to providing an excellent member and provider experience

BI-lingual Customer Service Examples

1

BI-lingual Customer Service Job Description

Job Description Example
Our growing company is looking for a bi-lingual customer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for bi-lingual customer service
  • Analyze information to come to a valid conclusion
  • Identify and escalate patterns of errors or issues
  • Work closely in a team environment to ensure service levels to callers
  • Use judgment in escalating unresolved issues to management
  • Maintain current working knowledge of systems supported
  • Provide voice mail support to maintain company service levels
  • The Customer Service Specialist will deal with incoming calls from existing Strategic and/or National Account customers
  • Support new chain account business
  • Enters orders in our information/processing system – QAD
  • Awareness of the status of Strategic/National account sales orders, product lead times, delivery schedules, equipment returns and replacements
Qualifications for bi-lingual customer service
  • Ability to handle upset or disgruntled callers
  • Handle all aspects of an assigned national sales territory
  • Answer questions and interface with other company departments
  • Interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints
  • Communicate clearly with customers through a variety of means – by telephone, e-mail or regular mail correspondence, fax
  • Required to follow-up and/or take ownership for the Strategic/National customer until a question is answered or an issue is resolved
2

BI-lingual Customer Service Job Description

Job Description Example
Our innovative and growing company is hiring for a bi-lingual customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for bi-lingual customer service
  • Within each assigned customer outlet, implement the current applicable work instructions
  • Cancellation, lapse, and surrender of policies
  • Duplicate policies
  • Mode changes and reinstatements
  • Ownership, name, and beneficiary changes
  • Account billing changes
  • Coverage changes
  • Daily contact with our external and internal customers primarily via written communication by telephone
  • Utilization of knowledge according to professional standards
  • Simple explanation of all aspects of insurance policies
Qualifications for bi-lingual customer service
  • Ability to function with some supervision in a fast paced environment
  • Must be well organized and capable of multi-tasking
  • Assistance of other team members
  • Daily reports processes completed
  • Possess the ability to work independently and demonstrate strong organization and prioritization skills
  • Associates Degree Preferred * 5 years relevant experience required * Experience in the hydraulic industry industry a definite plus * Must be bilingual (written and oral * Effective in completion of multifaceted projects in conjunction with daily activities * Effectively interact with diverse personalities
3

BI-lingual Customer Service Job Description

Job Description Example
Our company is searching for experienced candidates for the position of bi-lingual customer service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for bi-lingual customer service
  • Order entry, processing and follow up
  • Assist with quoting, lead processing and follow up
  • Follow up with client to ensure accuracy in order processing
  • Support client as needed in terms of order delivery
  • Inbound and out bound international calls
  • Answers e-mails and assists in the service
  • Attends and participates in meetings and activities, facilitates and leads sessions and proactively expands knowledge through communications and resources
  • Accurately identifies customer needs and provides product or sales solutions and recommendations
  • Identifies and assesses customer needs beyond the immediate reason for contact
  • Identify appropriate sales and product solution and answers Online Banking and BillPay service related inquiries completes maintenance requests in an accurate and timely manner
Qualifications for bi-lingual customer service
  • Bachelor's Degree preferred with experience in Customer Service and/or Inside Sales
  • Must be fluent in reading and writing Spanish
  • Minimum of 5 years of customer service experience (call center preferred but not required)
  • Proven ability to independently handle complex customer service issues
  • Broad and complex knowledge of CAF products, services and procedures
  • Ability to multi-task on multiple screens while talking to the customer
4

BI-lingual Customer Service Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of bi-lingual customer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for bi-lingual customer service
  • Acts as a role model/mentor to other team members
  • Educate Customers on Bank Products and Services
  • Provide quotes, processing orders, acknowledgements, Requests for Information [RFI]
  • Coordinate communication to-and-from customer(s), including details related to product information, engineering, production, quality, test, shipping, service, warranty
  • Assist customers by providing the highest level of service when submitting claims against their auto warranty
  • Receive incoming calls from customers or service centers to resolve claim payment disputes, claim statuses, queries regarding warranty plans, and other auto-related general questions
  • Research accounts and take proper action with incoming calls accounts in work lists according to policies and procedures
  • Use proper telephone and email etiquette
  • Set up budget plans, generate, print and mail agreement letter
  • Forward to appropriate team(s) or market regarding refunds, financial assistance, bankruptcy, discounts, , in a timely manner according to procedure
Qualifications for bi-lingual customer service
  • Strong problem solving and decision making skills, ability to negotiate
  • Strong client focused mind-set (ability to stay composed
  • Ability to stay composed
  • Bi-lingual (English and Spanish) highly preferred but not required
  • Minimum of 6 months customer service experience preferred
  • Ability to work both independently team environment
5

BI-lingual Customer Service Job Description

Job Description Example
Our innovative and growing company is looking for a bi-lingual customer service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for bi-lingual customer service
  • Obtain verbal credit card payment information and immediately process via virtual terminal
  • Assist in working returned mail and/or patient statements
  • Correct and assist in resolving posting issues or forward to Manager, such as unassigned money, missing payment information
  • Comply with HIPAA, PHI, Local and National Policies and Procedures
  • Comply with LEARN continuing education as provided by CHI according to instruction
  • Provides world-class customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management
  • Receive high inbound call volume
  • Accurately document, prioritize, and troubleshoot issues
  • Provide phone, email, chat, social media based support as business dictates
  • Provide exceptional customer service to customers in a multiple media formats, with professional maturity and grammatical skills
Qualifications for bi-lingual customer service
  • Associate’s Degree in an Engineering-oriented discipline is preferred
  • Previous experience with business-to-business (B2B) customer support
  • Knowledge of transformers and/or related power products
  • Knowledge and skill in utilization of computer databases, applications, & systems
  • Must be bi-lingual with English and Spanish
  • Some data entry experience with high level of accuracy, attention to detail is a must

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