Customer Service Assistant Job Description

Customer Service Assistant Job Description

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Customer service assistant provides superior customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.

Customer Service Assistant Duties & Responsibilities

To write an effective customer service assistant job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service assistant job description templates that you can modify and use.

Sample responsibilities for this position include:

You will take full responsibility for the customer experience by managing the end to end shipment process in compliance with all company procedures and regulatory requirements
Performs order entry activities following defined procedures and guidelines
Provide professional customer service pr
Take ownership and responsibility for all enquiries presented to the Customer Service Centre
Complete knowledge/Customer Service walks around the Centre and record information
Sell White Rose gift cards and accurately record sales
Hire out children’s cars and keep accurate records
Maintain create customer history
Have a clear understanding of product offerings any special promotional offerings in order to respond to customer requests for information
Forward proofs to customers and assist customers in proofing process

Customer Service Assistant Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Service Assistant

List any licenses or certifications required by the position: CPR, WPM, ACE, NAFTA, VA, APICS, QA

Education for Customer Service Assistant

Typically a job would require a certain level of education.

Employers hiring for the customer service assistant job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in General Education, Education, Technical, Business, Computer, Associates, Desktop Publishing, Finance, Administration, Business/Administration

Skills for Customer Service Assistant

Desired skills for customer service assistant include:

Regulatory and safety policies and procedures
Procedures
Fred Meyer policies
Organizational structure
Branch customer service
Mandarin & other Local dialects will be an added advantage
Back office and safe deposit procedures
Activities associated with each customer account
Attendance at customer service seminars
By keeping knowledgeable of existing customer needs through various contacts and periodic personal visits to customer locations

Desired experience for customer service assistant includes:

Professional verbal and written communication skills in English and local language (minimum), including in a telephone environment
Knowledge of the Microsoft Suite, Excel and Word
Bachelor's Degree or above, Subject related to trading / logistic/ finance/ Language
Experienced in order fulfillment and logistics jobs
Familiar with incoterms and payment terms
Skilled in Excel, Word

Customer Service Assistant Examples

1

Customer Service Assistant Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of customer service assistant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service assistant
  • Delivering proactive customer service, you will track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
  • In addition to attending to customers enquires about the company products, services and
  • Focus on providing solutions for customers quickly and efficiently (via telephone and email)
  • Always putting the customer at the heart of all decision making and response handling, ensuring all queries are dealt with in a positive and proactive manner
  • You will utilise your in-depth knowledge of bathroom products and support services to provide a quick and efficient response handling
  • Recommend opportunities to improve the service we provide to our branch colleagues so we fulfill the brand promise and never let a customer down
  • Provide support to the website helpdesk as and when required
  • Invoice incoming work from the field technicians
  • Provide phone support during lunch hours and when shortly staffed
  • Communicate with district admin staff regarding incomplete work \ missing information
Qualifications for customer service assistant
  • Able to work independently and satisfying problem
  • You will be FCA regulated to be targeted on the sale of value added products at the points of delivery
  • Ability to communicate on all levels via various mediums, phone, fax, direct, email
  • Maintain a production goal of 100 invoices per day
  • Have the ability to pursue set targets and develop constructive working relationships
  • Work on your own initiative in a busy environment
2

Customer Service Assistant Job Description

Job Description Example
Our company is hiring for a customer service assistant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service assistant
  • To assume the role of sales assistant and cashier
  • To handle EPP, ZIPP, voucher purchase
  • To answer telephone calls
  • Product consultant and explanation
  • After sales service and advice
  • Sale & promote products
  • Ability to handle difficult situations encountered with ABOs
  • Order acceptance and entry in ERP System
  • Acceptance of telephone calls, coordination and forwarding as needed
  • Order of all necessary marketing material
Qualifications for customer service assistant
  • Have confidence in learning and using a variety of computer systems at work
  • Minimum SPM with at least 3 years relevant experience
  • Supervise a customer service team
  • Have good command of BM & English
  • Support for Sales team regarding order processing
  • Cooperation with internal departments
3

Customer Service Assistant Job Description

Job Description Example
Our company is searching for experienced candidates for the position of customer service assistant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service assistant
  • Manage additional freight charges that should be billed to customer
  • Assist Customer Service Reps with customer orders to ensure that all shipments are made on-time and to the customer’s satisfaction
  • Maintain customer requirement records accurately in order to meet all customer specific requirements
  • Interact with shipping terminals, salespeople, billing, freight carriers and production to resolve customer problems
  • Perform clerical and administrative duties for the Customer Service Department to assure efficient operations
  • Perform other duties as required to ensure efficient operations of the Customer Service Department
  • Transfer calls to appropriate department
  • Provide company information to customers
  • Take orders for products
  • Assist with other office duties as assigned
Qualifications for customer service assistant
  • Demonstrated related office experience required, Truck Metering System experience preferred
  • Proficient with PC and various software applications (Word, Excel)
  • Answer any customer inquiries via email or phone
  • Create a positive impression of the company through interactions with customers
  • Previous experience working face to face with customers and in an office setting is a must
  • Researches customer issues and inquiries in support of customer service staff members
4

Customer Service Assistant Job Description

Job Description Example
Our innovative and growing company is hiring for a customer service assistant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service assistant
  • Supports logistic and storm restoration activities as assigned during outage events which may require after hours support and extended support for major storm events
  • Maintains records associated with safety, ergonomics, training, and other Company programs and initiatives
  • Serves as a point of contact for coordination of communication with the assigned work group on a daily basis, routing messages as necessary to ensure prompt and professional response to peers, customers, and constituencies
  • Other assigned duties as necessary within the scope and consideration of minimum job requirements
  • Manage Customer orders , keep contact with customers via email, telephone
  • Register new orders in ERP system
  • Drive production planning with plants
  • Keep contact with sales representatives, getting and giving information about orders, issues, problems, possibilities
  • Manage daily deliveries to customers keep contact to Freight agents, create delivery schedule, manage daily deliveries to clients
  • Manage customer claims, and invoices
Qualifications for customer service assistant
  • Flexible in terms of change management
  • Medium level English knowledge verbal and in written
  • Romanian or Slovakian language is an advantage
  • Assisting in preparing presentations, including online and video
  • Secretarial services to the department including traveling arrangements
  • Management of spare part
5

Customer Service Assistant Job Description

Job Description Example
Our growing company is looking for a customer service assistant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service assistant
  • Draft communication templates to clients
  • Ensures that the proper tracking and paperwork for compliance and audit
  • Works with internal and external departments to coordinate communications
  • Update and enter data into CRM
  • Knowledge of online bill pay and processing payments
  • Utilize excel for tracking
  • Performs activities to expedite urgent matters to the proper team
  • Receives payments and tracks all updates
  • Ensure all clients and managers have proper paperwork, including contracts
  • Monitors reports to ensure that all information is correct and updated as necessary
Qualifications for customer service assistant
  • Knowledge of SAP or previous database
  • Must be eligible to work in United States and not need sponsorship now, or in the future
  • To update order backlog with new/changes prices as per provided business guidelines
  • To liaise with sales, finance and/or product managers to resolve any price maintenance issues in a timely manner to enable on time order entry and deliveries/invoicing
  • Fluent in English, Fluent German is a must
  • Locate any and all information needed by the Senior Customer Advisor/Customer Advisor to allow them to resolve any patient account inquires

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