Customer Service Assistant Manager Job Description

Customer Service Assistant Manager Job Description

4.9
161 votes for Customer Service Assistant Manager
Customer service assistant manager provides information about university policies and procedures and direct calls to the appropriate departments, both inside and outside HR.

Customer Service Assistant Manager Duties & Responsibilities

To write an effective customer service assistant manager job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service assistant manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintain and monitor relationship with customers’ procedures including freight clearance, documentation, and customer compliance
Assist CSRs with cashiering procedures when processing a sale, refund, or return, and maintain all accounting reports and processing records for transactions, as required
Embed a strong Customer Service ethic within the team
Ensure all Customer Service staff answer incoming calls and respond to emails from Investors/IFA’s within the specified Service Level Agreements
Monitor call volumes and maintain forecasting models to ensure staffing levels are correct
Ensure administrative requirements at the end of calls are carried out
Provide support and guidance when dealing with complex queries and be the first point of contact for escalated queries
Provide support and guidance with complaint handling and expressions of dissatisfaction and attempt to seek resolution at first point of contact
Ensure all emails are responded to both internally and externally within the specified timeframe
Maintain staff training and competence standards by completing monthly monitoring of agent calls and providing effective coaching/feedback sessions

Customer Service Assistant Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Service Assistant Manager

List any licenses or certifications required by the position: CPR, ACE, APICS, QA

Education for Customer Service Assistant Manager

Typically a job would require a certain level of education.

Employers hiring for the customer service assistant manager job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Education, General Education, Business, High School Education, Management, Marketing, Performance, Business/Administration, Finance, Retail Management

Skills for Customer Service Assistant Manager

Desired skills for customer service assistant manager include:

Fred Meyer policies
Organizational structure
Procedures
Regulatory and safety policies and procedures
Microsoft Office applications
Ohio State University campus and surrounding layout
Outlook
Power Point
Techniques for soliciting and gathering information
Identifies appropriate sources of information

Desired experience for customer service assistant manager includes:

Understanding of sales
1-2 years of management experience preferred (Higher education can compensate for less experience)
Demonstrated ability to master complexity and drive for improvements
Good working knowledge of Excel and business reporting software (eg Cognos)
Experience with ERP Systems (ideally JD Edwards)
Data- and process-driven

Customer Service Assistant Manager Examples

1

Customer Service Assistant Manager Job Description

Job Description Example
Our company is hiring for a customer service assistant manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer service assistant manager
  • To coach job performance of CS staff
  • To provide clients, sales force with excellent support and service
  • Orphan policy handling
  • Customer Care activity
  • Work with CS/BCS
  • Manages, plans and coordinates the activities of service teams within Personal Lines service operations
  • Manages unit activity and ensures satisfactory delivery of agent services/products
  • Responsible for administrative and training functions of the unit, ensures compliance with company and/or department standards and provides technical guidance as may be required
  • Responsible for maintaining full coverage during call volume peak to ensure customer satisfaction
  • Assists in training, monitoring and direction of service center staff and Supervisors in service handling and call center processes
Qualifications for customer service assistant manager
  • Led a team of trainers in the past (at least 2)
  • Result and People focused, efficient, and approachable
  • Good motivator and problem solver
  • Good knowledge of Import-Export
  • Customer-oriented with high sense of responsibility
  • Ability to do multi-tasks
2

Customer Service Assistant Manager Job Description

Job Description Example
Our company is hiring for a customer service assistant manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service assistant manager
  • Manages human resource and employee relations functions
  • Maintains a consistent, high quality, customer-focused orientation when conducting business and providing services or products to clients, the general public and other external customers
  • Interacts with upper levels of management and submits status reports, recommendations and problem alerts
  • Maintains a high level of job skills by attending and completing various seminars and training courses and reading appropriate literature and communicates this knowledge to others as required
  • Maintains knowledge of current trends and developments in the field by reading appropriate books, journals and other literature and attending related seminars, conferences and the like and applies pertinent new knowledge to job
  • Participates in policy, procedure, and processes development
  • Provides and supports leadership efforts by actively participating as management team member to establish and accomplish goals and objectives
  • Directs the activity of the department and motivates for maximum productivity to assist in reaching the budgeted sales for each plant and the group as a whole
  • Provides adequate job training to both supervisors and employees and ensures employees perform tasks following guidelines and pre-established instructions
  • Identifies, researches, and provides assistance to the staff to resolve various problems and opportunities
Qualifications for customer service assistant manager
  • Develop Training material in the form of manuals and modules, manage version control of changes to content
  • Strong and clear communication, negotiation and problem solving skill
  • Sound experience in dealing with Customs officers/Authorities
  • A proven track record in supervising or leading customer services teams
  • Strong mentoring, coaching skills & relationship building skills
  • Good computer skills and strong command of English
3

Customer Service Assistant Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of customer service assistant manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service assistant manager
  • To work with Sales team (Malaysia and Exports) to develop close gap strategies
  • Monitor article drops, shipment tracking and ensure all Pre-Orders have been picked up
  • To deliver reliability and responsiveness to customer request and complaints
  • To process in SP & FO stock replenishment
  • To process and support in all PO creations of non-trade purchases and ensure submission to Finance (work closely with SEA marketing manager and Senior Commercial Manager)
  • Manage CS staff (currently 1 additional CS member)
  • Resolve and/or address more complex customer service issues or questions and escalates issues as needed
  • Manages, plans and coordinates the activities of service teams within Personal or Commercial Lines service operations
  • Perform and drive Coffee Specialists to exceed key objectives in sales and service
  • Achieve club operational standards
Qualifications for customer service assistant manager
  • Creating Training calendars, and trainer schedules
  • At least 8 years’ experience in manufacturing environment (preferably with multinational companies) with specific experience in production/material planning, inventory control and customer service
  • Ensure that all staff are polite and provide the best Customer Service skill levels at all times
  • Monitor timekeeping, attendance and escalate problems to CSM
  • Reporting any centre equipment failures
  • Must be a team player and be able to collaborate with others
4

Customer Service Assistant Manager Job Description

Job Description Example
Our growing company is looking to fill the role of customer service assistant manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service assistant manager
  • Enter sales order in system and generate OA
  • Ensure timely dispatches to customer and maintain at least 85% OTIF
  • Coordinate with Importer/ Purchaser/ Operations/ warehouse for timely deliveries
  • P&G coordination and tracking of Inventory
  • Create MIS specific to P&G
  • Generate MIS and sales report for Business
  • Continuous follow-up with customer for AR reduction
  • Ensure customer complaint are promptly solved
  • Credit note with proper RCA are kept on record
  • Follow up for C form receipt
Qualifications for customer service assistant manager
  • Fluent in both writing and communication in English and Mandarin
  • Bachelor’s degree in any discipline with 3 years of working experience or
  • Ability to think on their feet (problem solve) and handle various client issues and problems
  • Microsoft Office Suites skills
  • Must be able to travel 5%-10% with reliable transportation
  • Good understanding of industry best practice
5

Customer Service Assistant Manager Job Description

Job Description Example
Our innovative and growing company is looking for a customer service assistant manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service assistant manager
  • Provide ongoing training and development opportunities for agents, including on-boarding, technical training, delivery of new policies and procedures, and career development discussions
  • Interfaces directly with other departments and other HLI facilities to resolve problems and to accomplish delivery requirements and customer satisfaction
  • Prepares reports and presents statistical data for monthly staff meetings
  • Work closely with Supply Planning on latest supply status
  • Plan intake and shipment consolidation actions with customers
  • Act as point of contact for product complaints and partnering with Supply Planning/Sourcing team to resolve the issues
  • Support and validate order book conversion on monthly basis
  • Work with Demand Planning, Commercial and Finance team to provide input in to the monthly forecasting process with customer specific insights
  • Manage daily activities of the Repair Management team as assigned by the Director
  • Work with the Director to support Supervisors to meet daily, weekly, and monthly corporate and partner goals
Qualifications for customer service assistant manager
  • Any graduate with good academic record/Any post graduate
  • Must have at least 4-6 years’ experience in the operations team in a call centre or in any reputed pharma or medical devices company
  • Good verbal and written communication skills in English - with colleagues, management and external authorities
  • Working knowledge of all product lines and customer base
  • Minimum 8 years experiences in customer service operation
  • Manage cross SC partnerships to establish local and international transportation and logistics partnerships (internal and 3PL)

Related Job Descriptions

Resume Builder

Create a Resume in Minutes with Professional Resume Templates