Customer Service Coordinator Job Description

Customer Service Coordinator Job Description

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Customer service coordinator provides operational support to the productive SAP system in conjunction with operations & infrastructure to ensure SAP Sales & Distribution applications performs to company standards.

Customer Service Coordinator Duties & Responsibilities

To write an effective customer service coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service coordinator job description templates that you can modify and use.

Sample responsibilities for this position include:

Follow-up with customers on products and services to determine satisfaction and to gain information for improvement
Provide excellent Customer service to existing customers • Sales (Perform account level research and advise customer of products and services that may benefit them) • Attend team meetings • Stay abreast of all changes, developments and enhancements for all systems, products and upgrades
Manage business relationship with client from project inception
Organize client visits
Prepare project timeline for client
Calculate and submit prices to client after approval from Director
Monitor and update Rolling budget for new orders for the achievement of budget targets
Collaborate with client and quality to provide Quality Dossier of each project
Coordinate internal department for validation of technical aspect for each project
Receive and acknowledge incoming complaints within twenty-four (24) hours

Customer Service Coordinator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Service Coordinator

List any licenses or certifications required by the position: DOT, ASE, FCRA, CDIA, HFMA, CSM, APICS, WAV

Education for Customer Service Coordinator

Typically a job would require a certain level of education.

Employers hiring for the customer service coordinator job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Associates, Education, Technical, Medical, Business, General Education, Medical Terminology, English, Business/Administration, Communications

Skills for Customer Service Coordinator

Desired skills for customer service coordinator include:

BEST operational standards
Monitor service area performance against these standards
SAP
Microsoft Office applications at the beginning level
Services
Register operations
Policies and procedures
Industry product lines
Microsoft Office applications with a strong emphasis on Excel and Outlook
Experience with

Desired experience for customer service coordinator includes:

French and Arabic speaking an added advantage
Analyze slow moving product information and negotiate with divisions/bottlers on age of stock issues
Coordinate Customer returns and issue debit/credit memos as requested
Responsible for working with team to generate optimized approaches for team operation
Ensure all project and customer service needs are met for development staff and volunteers/donors
Train staff on internal customer databases and more advanced functionality

Customer Service Coordinator Examples

1

Customer Service Coordinator Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of customer service coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer service coordinator
  • Using contact with customers as a marketing opportunity to learn about our customers’ desires, needs, and expectations
  • Calling some of our customers to discuss their experience which gave rise to a customer comment
  • Making decisions as to whether or not to provide a comp to a customer, based upon the Customer Service guidelines
  • Answer approximately 75 incoming customer calls received thru ACD system daily
  • Provide customers with information requested through verbal and written correspondence
  • Direct calls to proper departments in event information is not available or requires research
  • Take mortgage payments over the phone, respond to inquiries regarding insurance issues and disbursements, respond to inquiries regarding tax issues and disbursements
  • Review and explain escrow disclosure statements
  • Discuss and respond to inquiries regarding loan types and terms
  • Support and coordinate offline flight disruptions for customer recovery, including but not limited to
Qualifications for customer service coordinator
  • Must have at least intermediate knowledge and skill with Microsoft Office 2010 used for word processing, email, presentations and spreadsheets
  • Knowledge of B2B collections and Q2C as a Process will be an added advantage
  • Ideally educated to graduate level
  • Demonstrate an eagerness to serve both internal and external customers
  • Completed HS Diploma or GED
  • Minimum of five years of experience using MS Office software including Outlook, Word, and Excel
2

Customer Service Coordinator Job Description

Job Description Example
Our growing company is looking for a customer service coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service coordinator
  • Set appointments with customers in a quick and efficient manner
  • Provide detailed and accurate track and trace information when required
  • Answer all types of enquiries including
  • Credit Management - Follow up with Credit Department on Credit Release of orders
  • Follow up on order payment from customers, letter of credit, payment in advance, &
  • CSC as the key player to co-ordinate between Planner, Finance Dept/ Credit Dept, Warehouse, Freight Forwarder, Banks, Stakeholders
  • Control scheduling and dollar additions for incoming customer change notice request
  • Update clients with shipping information including production times, shipment delays, product status, and transportation logistics
  • Answering inbound calls/emails in a timely manner
  • Work with departments such as manufacturing, dispatching, and sales to update/coordinating dispatching/shipping information
Qualifications for customer service coordinator
  • Leasing and/or property management industry experience is preferred
  • Create, assign, monitor, and close work orders, as may be necessary
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification
  • Must have a positive, professional, service-oriented attitude and ability to communicate this attitude to staff associates, guests, hotel staff and management on an ongoing basis
  • Must be skilled and comfortable working in a highly automated environment
  • Must be able to evaluate accounts and to accurately make adjustments to point balances based on details of promotions
3

Customer Service Coordinator Job Description

Job Description Example
Our company is looking for a customer service coordinator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service coordinator
  • Provide technical assistance and support for incoming queries and issues related to computer systems and software
  • Train users on download/installation/and use of proprietary software
  • Maintain daily update of support tickets and multiple Excel databases
  • Follow-up with users and internal teams to ensure issues have been resolved
  • Run daily utilization reports to provide internal teams
  • Test functionality of apps and content against PowerPoint files to ensure accuracy
  • Attend and participate in internal meetings and training sessions
  • Responding to internal and external communication timely and accurately
  • Acts a team member in the regional intake business development liaison to HHCAH staff, departments and customers both internally and externally
  • Reviews pre admission referral documentation, ensuring completion of pre admission requirements including F2F elements ensuring agency policy and regulatory compliance
Qualifications for customer service coordinator
  • Flexibility and availability (Saturdays included)
  • Bachelors Degree or High School Diploma with 3-5 years customer service experience preferably in medical device and/or pharma company
  • Administration of pricing and contracts
  • Processing customer complaints, returns, and invoices
  • Investigation of problems and determining solutions both individually and within a team environment
  • Creation and maintenance of customer master data
4

Customer Service Coordinator Job Description

Job Description Example
Our company is hiring for a customer service coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service coordinator
  • Review reports received from corporate collections for accuracy
  • Respond to inquiries originating from Omnicare patient web portal
  • Assist with training of new hires or those requiring additional assistance
  • Handle escalated calls as needed
  • Provide daily reports to team and management regarding statistics from the prior day
  • Follow up with reps regarding non-timely completion of assigned tasks
  • Triage questions between external customers, reps, pharmacy personnel, and collections
  • Working with corporate collections regarding refusal to pay accounts and customer disputes
  • Work and partner with other internal departments to resolve patient issues
  • Participate in projects and/or meetings as designated by management
Qualifications for customer service coordinator
  • Organized and able to work through solutions with customers
  • Must be computer literate, familiar with Microsoft family of software
  • Prefer someone who has worked on a field location desk or service work
  • Bachelor’s Degree / Diploma any discipline
  • Minimum 3 to 5 years of experience in Customer service & Order Management role
  • Knowledge of Warehousing and Distribution
5

Customer Service Coordinator Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of customer service coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service coordinator
  • Ensure proactive communication towards customers in regards with order or material availability status
  • Monitoring logistical agreements with customers
  • Support and provide input for development/improvement of Customer logistics’ material and document flows
  • Daily Reporting of realized net sales and other reports within the area
  • Weekly reporting to the Logistics Mangers on related Logistics KPI’s
  • Usage of reports and analyses of data, supporting RCPS (Root cause problem solving)
  • Facilitate organization of transport for return goods from customer
  • Collaboration in projects within the area of competences
  • Process orders via fax, email, EDI & I-trade System
  • Confirm orders within 24 hours via fax/EDI
Qualifications for customer service coordinator
  • Comfortable multi-tasking on the computer while providing good customer service to customers over the p hone
  • Organize unplanned (corrective) maintenance activities in accordance with published processes to agreed performance standards
  • Organize planned maintenance (PPM), installation and survey activities in accordance with published processes to agreed performance standards
  • Knowledge of the office furniture industry preferred and customer service experience desired
  • Proficient in MS Word, Excel, Outlook and Access, and Internet applications
  • Experience using Magento and/or HelpSpot would be a plus

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