Customer Service Attendant Job Description

Customer Service Attendant Job Description

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Customer service attendant provides meaningful input to the design and implementation of systems and procedures necessary for new order entry system, CRM and ecommerce.

Customer Service Attendant Duties & Responsibilities

To write an effective customer service attendant job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service attendant job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintain knowledge of emergency procedures including medical, disruptive behavior, and weather-related situations
Maintain an up to date knowledge of the relevant regulations and codes of practice and adhere to these at all times
Accept or reject waste load based on content
Receive payment from customers
Notify operations of special waste or other incoming special loads
Checking in members
Marketing and program promotions
Opening & closing procedures
Cleaning equipment
Attending all training sessions and contact meetings as arranged by the Fitness Center Coordinator

Customer Service Attendant Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Service Attendant

List any licenses or certifications required by the position: AED, CPR

Education for Customer Service Attendant

Typically a job would require a certain level of education.

Employers hiring for the customer service attendant job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Associates, Education, Department of Education

Skills for Customer Service Attendant

Desired skills for customer service attendant include:

New physicians and specialty areas
Relevant regulations and codes of practice and adhere to these at all times
Disruptive behavior
Weather-related situations
Local area's attractions and entertainment
Car rental operation
CalWORKs procedures and implement appropriately
MS office suite
Car rental operations
Order to assist customers with purchase decisions as necessary

Desired experience for customer service attendant includes:

Creating a quality customer service experience which includes being knowledgeable about our equipment, providing current and factual information to all patrons, and helping guests as needed
Enforcing policies and procedures to ensure a safe and welcoming environment in the Fitness Center
Scheduling and facilitating Fitness Center orientations
Ensuring proper maintenance of equipment, maintaining inventory of supplies, serving on campus committees, assisting with program planning and implementation, marketing of programs, tracking member participation
Performing other administrative duties and working on other projects as assigned
Demonstrates a strong level of professionalism and work ethic

Customer Service Attendant Examples

1

Customer Service Attendant Job Description

Job Description Example
Our company is growing rapidly and is hiring for a customer service attendant. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer service attendant
  • Check air pressure in vehicle tires
  • Promote, enforce, and abide by all University Recreation policies and procedures to include equipment check-out and return
  • Monitor activity areas such as the multipurpose courts, racquetball courts, intramural field and fitness center
  • Exemplify professionalism at all times, both in person and on the phone, particularly with respect to attitude, public relations, appearance and personal hygiene
  • Remain visible and approachable to patrons at all times and act as a resource by providing answers to questions or assistance as requested
  • Verify patron eligibility through Fusion software
  • Refer patrons to the proper resources for information or requests
  • Attend all staff meetings and in-services as set by University Recreation staff
  • Accurately and safely putting-away material in its assigned location
  • Safely picking, labeling and delivering material to its designated customer
Qualifications for customer service attendant
  • Must be a student enrolled in at least 6 credits for the fall 2015 semester
  • Must be CPR/AED certified and/or willing to achieve certification within one month of hire
  • The associate must regularly lift and /or move up to 12kg, frequently lift and/or move up to 23kg and occasionally lift and/or move up to 45kg
  • While performing the duties of this Job, the associate is regularly required to stand
  • Must be available to work within a 24 hour rotating roster including shift work, weekends and public holidays
  • Must be a student enrolled at least ½ time
2

Customer Service Attendant Job Description

Job Description Example
Our company is growing rapidly and is looking for a customer service attendant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service attendant
  • Returning parts, consumables, STE and tools from the CSPI to the integrated warehouse, including proper identification and serviceability status
  • Ability to assist our Accounts Payable team when needed
  • Exemplify professionalism, both in person and on the phone, particularly with respect to attitude, public relations, appearance, and personal hygiene
  • Remain visible and approachable to patrons and act as a resource by providing answers to questions or assistance as requested
  • Refer patrons to proper resources for information or requests
  • Assist with customer needs
  • Notify Manager of any customer or vehicle problems
  • Carry out patrols across a prescribed list of locations/sites and adhere where possible to the schedule provided
  • Issue Parking Charge Notices (PCN) and other duties as per each site’s requirements
  • Direct vehicles to reduce traffic on site and handling queries from the general public where necessary
Qualifications for customer service attendant
  • Must have 6 months of previous customer service experience
  • Must be willing to work a 25 hour work week
  • Possess 1 – 2 years' working experience in the customer service or hospitality industry, fresh graduates with high potential will also be considered
  • General maintenance of site/equipment
  • Ad hoc duties requested by line manager and senior management team
  • Ability to provide a professional and friendly service to all clients/users
3

Customer Service Attendant Job Description

Job Description Example
Our company is growing rapidly and is looking for a customer service attendant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service attendant
  • Issue the required parts, consumables, STE and tools to DND technicians as per the identified maintenance tasks
  • Ensure all material issued are in apparent serviceable condition and that necessary documentation where applicable accompanies the material
  • Accept the return by customers of parts, consumables, STE and tools following the completion of maintenance tasks
  • Inspect and record the serviceability of STE and tools returned to the CSPI
  • Re-inventory at the CSPI those STE and tools so assigned
  • Perform scheduled and unscheduled inspections of STE and tools, including local possible repairs of STE and tools as required
  • Notify the STE department and process the return to their location of unserviceable STE and tools
  • Maintain a record and necessary documentation of all issue and return activities to and from the customer, including performing the electronic acceptance related to the part issue and return process
  • Trigger the return process of parts and consumables back to the integrated warehouse
  • Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle
Qualifications for customer service attendant
  • Must be eligible to obtaining and maintaining the government of Canada’s “Reliability” status and Level 2 (Secret) security clearance
  • Location not accessible via public transportation, car required
  • Basic mechanical aptitude preferred, demonstrated past problem solving, tool usage, and repair experience
  • Technical college diploma in aircraft mechanics or equivalent
  • A minimum of five (5) years of aircraft maintenance experience
  • Familiarity with military operations
4

Customer Service Attendant Job Description

Job Description Example
Our company is searching for experienced candidates for the position of customer service attendant. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer service attendant
  • Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures
  • Maintain location and company security measures to mitigate theft of company assets
  • Assist customers with directions, and review and resolve rental contract and vehicle issues
  • Manually log and release vehicles from lot during computer system outages or unavailability
  • Ensure all “On Base Services” for Stores performance KPI’s are achieved
  • Responsible for co-ordinating the operational aspects of the nominated store and region
  • Responsible for regional monitoring, verification and reporting of operation performance standards
  • Ensures operational adherence to Defence policy and procedures
  • The provision of serviceable parts, consumables, STE and tools to DND customers as and when required for the performance of aircraft maintenance tasks
  • The application of necessary control and accounting over the issue, return of parts, consumables, STE and tools at the CSPI
Qualifications for customer service attendant
  • Current driver's license class G
  • The ability and willingness to work outside
  • Basic mechanical ability and tool usage (preferred)
  • Ability to manage and report significant amounts of data
  • Familiarity with scanning and general office equipment
  • Orientation toward team-based approaches
5

Customer Service Attendant Job Description

Job Description Example
Our company is looking for a customer service attendant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service attendant
  • Properly inspect, mark, maintain and if required, repair STE and tools
  • 1 year sales or customer service experience preferred
  • Receive and check stock delivery
  • Stock packing and preparation for despatch
  • Provide service to customers in selecting and fitting clothing items
  • Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base
  • Add/delete accounts, and key in required information from monthly applications in the parking revenue control system
  • Oversee general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs
  • Greet and direct all customers and employees upon entry of the landfill
  • Performs full clerical and general office duties including filing, and helping our administrator with month end close
Qualifications for customer service attendant
  • Minimum two years’ experience in a logistics/customer services (in retail, especially) or stores environment
  • Experience within Defence sector will be highly regarded
  • Demonstrated management, impeccable communication and organisational skills
  • Demonstrated interpersonal ability to work efficiently as a member of a team
  • Friendly professional in appearance and demeanor
  • Face of facility

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