Customer Service Administrator Job Description
Customer service administrator
provides relevant reporting to internal and external customers using both SAP Sales Order Processing system and BW Reporting system.
Customer Service Administrator Duties & Responsibilities
To write an effective customer service administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service administrator job description templates that you can modify and use.
Sample responsibilities for this position include:
Maintain specific customer master data prices, payment terms and rebate structures within SAP in line with sales requirements
Dealing with couriers & post
Facilitate requests for early termination / or price to buy requests
Deliver appropriate training on ITOOLS over the phone to help increase system utilization for IQUOTE, striving to automate the ordering process wherever necessary
Generate and provide customer quotes
Record and manage quote information in CRM
Follow up and close on open customer quotes
Manage cancellation requests, ensuring any credits due are acknowledged and credited
Review open order report and liaise with order support team to close opportunities
Support external sales representative
Customer Service Administrator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service Administrator
List any licenses or certifications required by the position: SAP, ABM, CPD, II, IAT, PG, WSIB, NAFTA
Education for Customer Service Administrator
Typically a job would require a certain level of education.
Employers hiring for the customer service administrator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Business, Associates, Technical, Business/Administration, Administration, Communication, General Education, Marketing, Computer
Skills for Customer Service Administrator
Desired skills for customer service administrator include:
SAP
Trucks and components in order to interface with customers regarding maintenance issues
ERP/ MRP system
Jabil’s Enterprise Resource System
Jabil’s software packages
Relational database applications helpful
Relevant Hologic products
Excel
Microsoft Office tools
English
Desired experience for customer service administrator includes:
Generation of monthly and ad-hoc reporting against service KPI's as requested by management
Produce weekly forecast
Run system reports to produce renewal information for service contracts
Receive vendor reports and cross reference with generated reports
Interrogate systems and records to compile complete data for each customer
Handle requests for contract changes (co-termination, date, ownership or site)
Customer Service Administrator Examples
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Customer Service Administrator Job Description
Job Description Example
Our growing company is looking for a customer service administrator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer service administrator
- Promote and train customers in use of online tools
- Manage incoming mailbox, responding to queries and passing over to sales any new or product refresh opportunities
- Perform regular reviews with Customers of open opportunities
- Manage quotes, pricing and special pricing request
- Validate customer requests for access to HondaJet Connect
- Linking customer email accounts with correct customer number
- Maintain future portal roadmap and coordinate with management to ensure proper functionality is in queue
- Document business requirements and develop business ROI for future development
- Resetting customer passwords
- Reviewing portal errors with IS team
Qualifications for customer service administrator
- Become a system business process owner for all portal processes
- Provide support as needed to business users, including claims administration, parts sales, technical publications and Service Center personnel
- Troubleshoot company and customer issues identified and provide resolution recommendations
- Responsibilities could grow to include CRM administration
- Bachelors degree in Business, Information Systems or related field from an accredited College or university, B.S
- Support and service our customers online and occasionally go for on-site customer visits, when PM have to be planned
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Customer Service Administrator Job Description
Job Description Example
Our company is looking to fill the role of customer service administrator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer service administrator
- Enter orders into ERP system with 24 hours of receipt of order with high accuracy levels
- Provide quotations on standard and non-standard products utilizing tools or procedures
- Proactively provide customer support to key accounts within defined territory
- Receive incoming calls with the goal of immediate resolution or re-direct call to appropriate associate to support service standards of 95%+ accessibility and first call resolution
- Issue RMA’s (Return Material Authorizations), interpret and quote repair policies and procedures
- Work with Operations to expedite deliveries as required by customer
- Maintain customer records in accordance with Thomson policy to include orders, credits and other customer facing documents
- Working in conjunction with other parts of the business to make sure the customer’s requirements are met
- Raising invoices, quotations, and processing card payments
- Closely manage system data (pricing, lead times, dates, ) to ensure accuracy and monitor orders to ensure vendor commitments and/or expedite needs are fulfilled
Qualifications for customer service administrator
- Organised, Detailed and Accurate
- Good People Skills, Persuasive and can lead to results
- Secure a good communication between customer, sale and onsite engineer
- Plan PM according to agreement
- Schedule repairs, installations according to response time
- Communicate the planned activities with customers (agreeing date and time for the planned activities) and follow up on the performed activities
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Customer Service Administrator Job Description
Job Description Example
Our company is hiring for a customer service administrator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service administrator
- Follow up and respond to customer service calls and emails
- Resolve customer complaints and troubleshoot issues
- Remains current on all charges to department policies, procedures, and product information to accurately and consistently respond to inquiries
- Conduct inbound contact handling and progression of open cases
- Ensure all customer contact and open case processing work is delivered to the agreed standards
- Receive and resolve queries from front office CSC colleagues (including the necessary processing and administrative activities)
- Ensure all open case processing work is delivered to the agreed standards and ownership is taken for smooth and timely closure of cases for our customers
- Work proactively within all PCS teams and offices to achieve the consistency and advantages of the national delivery model for services blended with the best of local
- Handle financing agreements and supplier invoices including archiving, service invoices
- To take individual responsibility for a number of SBC customer accounts
Qualifications for customer service administrator
- Degree/Diploma in any field
- Strong Logistics & Customer Service/Communication skills
- Update and maintain the Field Service Engineers calendars
- Order correct parts for onsite visits
- 3-5 years experience in working as a Service Coordinator or similar with in this industry
- Practical experience from the laboratory and / or experience working with equipment from Agilent
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Customer Service Administrator Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of customer service administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service administrator
- To maintain and identify areas of improvement in the implementation process
- Liaising with clients on their implementations and staff to book client implementations
- Resolving client queries by telephone and email
- Liaising with other staff members within the company to resolve queries
- Designing/documenting client care procedures
- To identify areas for continuous improvement
- Creation of user accounts within SLX and CFSL products
- Process orders on-line and by phone
- Generate return authorization numbers for the subsequent return of parts for credit including monthly monitoring for completion
- Trace shipments and or request proof of deliveries when necessary
Qualifications for customer service administrator
- Customer-oriented thinking / experience in dealing with customers
- Affinity for computers and software
- Client focussed, internal and external
- Outstanding customer orientation is a must
- Ability to follow instructions and work cohesively in a team atmosphere
- Demonstrated experience working with detailed and/or sensitive information
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Customer Service Administrator Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer service administrator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service administrator
- Issue pricing adjustments on customer accounts – credits and re-bills for pricing error on invoices
- Quote Pricing to customers
- Provide first class customer service and support to all our dealers
- Other duties as assigned by Customer Services management
- Executing excellent customer service skills and using good judgment with individual members
- Working collaboratively with team members to solve customer billing issues
- Creating refund reports and analyzing data discrepancies
- Processing refunds, credits, and chargebacks on customer accounts
- Order entry and management on a daily basis
- Keeping customers up to date on their orders, and tracking, and updating our customers to manage their expectations
Qualifications for customer service administrator
- Effective time management skills to meet daily deadlines
- Excellent verbal and written communication skills and strong computer skills
- Experience with sales and use tax in the products industry desired but not required
- Associates degree from a 2 year accredited college or university or equivalent in experience and training preferred
- Knowledge of eyewear industry or experience in fashion accessory field is preferred
- Support in answering phones (facilitating orders, answering customer questions)