Service Clerk Job Description

Service Clerk Job Description

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Service clerk provides incredible customer service by proactively approaching customers in the Café, weighs and packages prepared items as requested, answers questions about products, offers suggestions for complete meal solutions and responds in a positive and energetic manner.

Service Clerk Duties & Responsibilities

To write an effective service clerk job description, begin by listing detailed duties, responsibilities and expectations. We have included service clerk job description templates that you can modify and use.

Sample responsibilities for this position include:

Enters data in the billing system
Verifies Letters of Authorization for installation of services
Handles requests to reauthorize customer equipment in the billing system
Conducts home phone modem level checks, and tests connectivity for fax andphone
Enters orders for various services
Processes manual credit card payments for special accounts
Assists with tracking attendance
Distributes and handles return mail
Performs various copying, scanning, filing and faxing services
To follow up with related function depts

Service Clerk Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Clerk

List any licenses or certifications required by the position: MRPT, US

Education for Service Clerk

Typically a job would require a certain level of education.

Employers hiring for the service clerk job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Education, Business, Performance, Associates, Graduate, Accounting, Management, Technical, Secondary Education

Skills for Service Clerk

Desired skills for service clerk include:

Math
Measures
Scales and weight measures to accurately weigh and label products
Weights
Basic math
Microsoft Outlook
Word and Excel
Products sold within the departments and be able to respond to questions and make suggestions about products
Ability to use basic computer skills
Products sold within the department and be able to respond to questions and make suggestions about products

Desired experience for service clerk includes:

Receive, pack, and ship tools as required
Pick parts in warehouse for repairs as required
Communicate repair estimates to customers
Answer repair-related customer inquiries
Continuously develop product and technical knowledge by participating in company sponsored training programs
Enter and process data using the Internet, Intranet and SAP to support the repair processes and special repair programs

Service Clerk Examples

1

Service Clerk Job Description

Job Description Example
Our innovative and growing company is looking for a service clerk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service clerk
  • Monitor tool repair reports to maintain established repair delivery standards
  • Assist on order handling, such as check item availability in system
  • Takes special orders for authorized merchandise including items from mail order catalog
  • Provides patrons with specific product information based on knowledge of manufacturer's catalogues and data obtained from company representatives
  • Provides layaway services which include identifying items to be laid away determining, in accordance with prescribed policies and procedures, the amount of deposit required and schedule of payments
  • Resolves customer complaints and is authorized to make refunds or adjustments for goods returned
  • Takes orders in connection with the repair of items such as electrical appliances and gardening equipment
  • Maintains appropriate records and logs relating to customer services transactions
  • May be required to perform such duties as preparing chargebacks, maintaining number controls for documentation required by various exchange departments and requisitioning supplies needed for the store
  • Follows proper product handling, preparation and packaging procedures
Qualifications for service clerk
  • Basic computer knowledge, Excel, Word
  • Must have a minimum of three (3) years’ experience in customer service management
  • 1 years of experience in a related capacity
  • Good command of written English and spoken Chinese, Mandarin an asset
  • Problem solving, data entry skills and receptionist skills will be helpful
  • Education Requirements- High School Education
2

Service Clerk Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of service clerk. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service clerk
  • Cashes personal checks, government checks, travelers checks and money orders, assuring that proper identification is provided
  • Receives and sends monies through Western Union worldwide
  • Administer the A OK Student Program for the local school and receives Starcard payments
  • Checks merchandise transfers and ensures requested items are boxed and shipped out
  • Maintains inventory stock cards on furniture and/or appliances to reflect the warehouse inventory balance
  • Maintaining products displays
  • Able to describe and suggest deli products
  • Operating deil machinery
  • Setting up the counter
  • Slicing and wrapping customer purchases
Qualifications for service clerk
  • Work Environment -- Office Environment, with heavy call volume and customer personalities
  • Requires a good understanding of overall Company practices and Service Deli Department policies and procedures
  • Requires legible handwriting and ability to follow written instructions
  • Must judge and react to business activity
  • Must stand for long periods of time, walk, bend, stoop, twist, turn frequently and occasionally climb ladders
  • Filling our pre-wrapped products displays
3

Service Clerk Job Description

Job Description Example
Our growing company is hiring for a service clerk. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service clerk
  • As required, checks merchandise transfers and ensures requested items are boxed and shipped out
  • Assists in making refunds or exchanging merchandise for authorized patrons
  • Requests for refunds and adjustments, customer complaints that are unusual in nature, are referred to higher grade associate
  • Loading and unloading of customer’s passengers’ baggage into and from containers
  • Transport Cargo and inbound and outbound transfer baggage
  • Perform duties in the inbound/outbound backroom and baggage transfer point
  • Connect and remove ground power and ground start units
  • Perform aircraft guide functions
  • Perform cleaning of aircraft cabin
  • Assist the Service Manager with various clerical duties as needed
Qualifications for service clerk
  • Language -- English, second language is a plus
  • Physical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or adding machine
  • Physical demands may include walking, carrying, reaching, standing, and stooping
  • May require occasional lifting/lowering, pushing, or pulling
  • Product/department knowledge of Parent Company helpful
  • Work environment is characterized by normal office conditions in a temperature-controlled environment
4

Service Clerk Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of service clerk. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service clerk
  • Follows up with vendors, distribution, and/or procurement personnel to ensure timely receipt of rain check and special order merchandise
  • Handles layaway transactions
  • May maintain inmate/detainee timecards
  • If you are interested in these Customer Service Clerk Jobs, please apply
  • Provide administrative support to the customer service team with filing, shipping, data entry and order processing
  • Efficiently handle incoming Wholesalers/consumer phone calls and emails by entering orders, tracking orders, provide availability and other shipping information and troubleshooting
  • Communicate customer product requirements to supervisor to ensure timely load planning
  • Collect and organize shopping carts within the store and retrieve carts from the parking lot and surrounding areas
  • Assist customers with the loading of merchandise into shopping carts
  • Check retail prices on shelf for check stand personnel
Qualifications for service clerk
  • Comfortable working primarily outdoors
  • Must be able to perform tasks in extremely hot and cold environments
  • Customer Service is top priority
  • Must also be ok with standing for long periods of time
  • Ability to stocking shelves, clean work area, etc
  • MUST BE RELIABLE AND REACHABLE BY PHONE
5

Service Clerk Job Description

Job Description Example
Our innovative and growing company is hiring for a service clerk. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service clerk
  • Hang item tags
  • Receiving any type of order through either the front or the back
  • DEX /NEX functions
  • DSD functions
  • Operate power equipment (may be certified to operate bailer if age 18 or greater)
  • Run a department, dry or perishable
  • Stock shelves, with the exception of merchandise from the check stands (“go backs”)
  • Pull downs, with the exception of assisting a customer with merchandise when the shelf is empty
  • Work on a night crew, with the exception of clean up duties
  • Greet Customers upon arrival or over the phone
Qualifications for service clerk
  • Require a high level of physical fitness
  • Must have normal colour vision
  • Must be able to lift 50lbs in weight
  • Heavy Goods Vehicle (HGV3) license, PSV license preferred
  • 6 months to one year office clerical experience
  • Typing & 10 Key exp

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