Customer Service Clerk Job Description

Customer Service Clerk Job Description

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Customer service clerk provides help and advice to customers about products and seek to make the ordering process as pleasant as possible.

Customer Service Clerk Duties & Responsibilities

To write an effective customer service clerk job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service clerk job description templates that you can modify and use.

Sample responsibilities for this position include:

Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, Is empowered and responsible for resolving customer problems and complaints consistently, tactfully and intelligently, ensuring customer satisfaction as the end result
Maintain pending files regarding current problems and corrective actions necessary to clear the problem
Sort and ship Merchandise Payables receiving documents (PO, BOL, ) to NASC to be scanned for electronic storage
Assist Accounting Department in the preparation of weekly, quarterly and interim reports such as needed
Registration on time
Registration of the right items and amounts
Deliver to the right address
Follow up backorders / Open orders
Follow up on service level
Sales force satisfaction

Customer Service Clerk Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Service Clerk

List any licenses or certifications required by the position: SPM

Education for Customer Service Clerk

Typically a job would require a certain level of education.

Employers hiring for the customer service clerk job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Education, General Education, Business, Performance, Associates, Management, Accounting, Education and Training, Secondary Education, Communication

Skills for Customer Service Clerk

Desired skills for customer service clerk include:

Basic math
Microsoft Outlook
Word and Excel
Products sold within the departments and be able to respond to questions and make suggestions about products
Products sold within the department and be able to respond to questions and make suggestions about products
Check cashing
Price matching
Rain checks
Merchandise returns
Ensuring customer satisfaction as the end result

Desired experience for customer service clerk includes:

In house sales
Customer satisfaction and customer loyalty
To proactively check for any potential or actual shipment failures, both import and export, and contact the customer to advise and agree a resolution that will achieve customer satisfaction
Proactively contacts customers when service issues may affect delivery commitments, and understands customer needs in order to recommend appropriate solutions
Provides regular updates to the customer in line with the agreed call back times and preferred communication channel
Assists customers in opening NEXCARD accounts

Customer Service Clerk Examples

1

Customer Service Clerk Job Description

Job Description Example
Our company is growing rapidly and is hiring for a customer service clerk. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service clerk
  • Provide top notch customer service to pre and post sale customers via e-mail and phone
  • Conduct research into any customer service issues
  • Review on-line excel database of customer feedback, track customer service concerns via database
  • Liaise with eBay account representative and work through unwarranted or unjustified negative feedback on account
  • Assist the eBay management team in the coordination of eBay sales initiatives, contests and/or promotions
  • Assists in taking special orders for authorized merchandise, including items from mail order catalogs
  • Assists in maintaining records and logs pertinent to customer service transactions handled keeping in a current status the catalogs and price sheets for authorized items
  • 10-key experience is required (candidates will be tested)
  • Ability to work most nationally recognized holidays (floating holidays will be offered in exchange)
  • Solid people skills are a must, with emphasis on teamwork
Qualifications for customer service clerk
  • Interpersonal skills necessary to deal effectively and courteously and to change and relay information with diverse group of internal staff members limited number of external contacts
  • Must be self-motivated and work well as a team player
  • Must have previous customer service experience/Phone experience
  • Must be comfortable in a high volume call center environment
  • Retail grocery
  • 1+ years of office, cashier, or banking experience
2

Customer Service Clerk Job Description

Job Description Example
Our company is growing rapidly and is hiring for a customer service clerk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service clerk
  • Balance and prepare bank deposits
  • Receive, verify and process agent deposits
  • Upload and download handheld computers
  • Communicate via written correspondence and/or telephone
  • Successfully resolve customer inquiries and complaints
  • Maintain standard filing system for the district office
  • Provide exceptional customer service to Wrigley customers and field sales personnel
  • Answering incoming calls/emails/voicemail to the department
  • Daily mailing of invoice/credits
  • Backup and supports all areas of Customer Service mail /rack order
Qualifications for customer service clerk
  • Must be proficient with 10 key calculator
  • Basic bookkeeping knowledge is preferred
  • 1+ years of office or cashier experience
  • 1+ years of office experience required, scanning/imaging, or data entry experience preferred
  • Knowledge of SAP accounting system preferred
  • Ability to work as part of a diverse team structure individually
3

Customer Service Clerk Job Description

Job Description Example
Our company is searching for experienced candidates for the position of customer service clerk. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer service clerk
  • Receive incoming customer phone calls, voicemail, email and letters
  • Sort customer call issues, respond to inquiries, or direct to corresponding departments
  • Create tracking methods to accurately and efficiently follow up on call issues
  • Pull and sort data for various daily, weekly and monthly reports
  • Data entry using Excel, Microsoft Word, and other in-house software
  • Keyboarding by touch, minimum 50WPM
  • Collect data from business partners to assist with reporting
  • Other general administrative projects and duties as assigned
  • Meet due dates and deadlines
  • Complement the existing payroll clerk and assist in preparing payroll
Qualifications for customer service clerk
  • Thorough understanding of office management procedures
  • Provide customer service (both internal and external) by responding to and directing telephone and in-person inquires in a friendly and professional manner
  • Perform general clerical duties including sorting and filing of vehicle packages for incoming vehicles
  • Update and enter new data (manually and/or electronically) in an accurate and timely manner, such as vehicle information, registrations and other documents
  • Post registrations and repossession document charges to existing accounts
  • Provide customers with bills of sales for purchase
4

Customer Service Clerk Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of customer service clerk. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer service clerk
  • Troubleshoot reporting and data entry discrepancies
  • Work with internal and external team members via email, phone, apps, systems and in person
  • Provide full administrative support to other departments own department
  • Carry out any other duties that may be assigned
  • Performing required computer transactions, reports, and process payments
  • Maintaining standard filing system for the district office
  • Successfully resolves customer inquiries and complaints
  • Receive, verifying and processing agent deposits
  • Uploading and downloading handheld computers
  • Communicates via written correspondence and/or telephone
Qualifications for customer service clerk
  • Balancing and preparing bank deposits
  • 2+ years of general work experience required, scanning/imaging, or data entry experience preferred
  • 2+ years of office or insurance experience required
  • Balance our life with generous paid time off and business casual dress
  • High attention to detail and well organized
  • Able to handle deadlines and multiple priorities
5

Customer Service Clerk Job Description

Job Description Example
Our company is looking to fill the role of customer service clerk. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service clerk
  • Apply policy and procedures to cases when additional information is needed to determine eligibility
  • Document all customer interactions and action taken
  • Maintain professional communication and customer service with all stakeholders both verbally and written
  • Use critical thinking to complete applications for the WFCAP program, in conjuction with Estate Recovery
  • Assist in training of new program staff and others concerning WFCAP and Estate Recovery policy and process
  • Work closely with high level department, Division and Bureau Managers, officials of other state agencies, federal officials, Legislators, lobbyists, professional organizations, Medicaid officials, and the Medicaid fiscal agent
  • Handle inbound and outbound calls in a professional and courteous manner
  • Maintain accuracy of data input for customer orders, pick-ups and other tasks
  • Listen to customer needs and respond appropriately
  • Resolve all problems and ensure satisfactory outcome
Qualifications for customer service clerk
  • Pleasant and professional
  • College diploma preferred in related field
  • 2+ years of administrative/clerical work experience in a professional office environment
  • 2-4+ years of customer service experience (face-to-face) and Excellent Customer Service skills
  • Healthcare or Insurance Billing experience is Required
  • Need to have good computer skills and experience with MS Office

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