Team Lead-Customer Service Job Description
Team lead-customer service
provides timely communication of pricing disputes from customers and ensure understanding of accurate contract and pricing terms.
Team Lead-Customer Service Duties & Responsibilities
To write an effective team lead-customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included team lead-customer service job description templates that you can modify and use.
Sample responsibilities for this position include:
Analyze employee performance and administrative reports, assess performance goals, and identify gaps
Provide inside sales assistance to client sales representatives
Administer CRM user adds and deletes
Customer service and retention
Prospect collateral fulfillment
Support small-scale quantitative customer research and qualitative feedback
Responsible for directly leading the EM team of customer services representatives required to execute perfect order fulfillment within the supply chain deliver organization
Coordinate daily activities of Customer Service operations
Talk with customers by phone or in person to obtain information needed to complete tasks
Confer with other staff members to obtain additional information and clarification needed to resolve customer problems
Team Lead-Customer Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Team Lead-Customer Service
List any licenses or certifications required by the position: CEBS, DOT, CPR, MBA
Education for Team Lead-Customer Service
Typically a job would require a certain level of education.
Employers hiring for the team lead-customer service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Business, Associates, Business/Administration, Management, Medical, Performance, Sciences, Graduate School, Faculty
Skills for Team Lead-Customer Service
Desired skills for team lead-customer service include:
HS diploma
Microsoft office skills
Protection plans and appliance rental plans
Customer service processes
Applicable regulations
Techniques
Policies
Managed care processes and health insurance coverage
INCO terms and payment terms in an interregional trade environment
Application of and impact of pricing
Desired experience for team lead-customer service includes:
Fluent in English and Mandarin, both written and spoken
Daily Leadership by example to build a great team who consistently demonstrate expected behaviors through setting, measuring and raising standards and performance
Manage, motivate and develop team through leading, coaching, training, 1 to 1’s, appraisals, organization and delegation of workloads
Creating and maintaining an effective working relationship with internal and external stakeholders (CSM, Sales Ops, Logistics, Sales, Credit )
First class team player
Native / fluent in French and English fluency essential
Team Lead-Customer Service Examples
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Team Lead-Customer Service Job Description
Job Description Example
Our innovative and growing company is looking for a team lead-customer service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for team lead-customer service
- Assist the Manager in maintaining established departmental policies and procedures, objectives, patient, and customer service policies
- Provides ongoing training and education to customer service staff to ensure that policies and procedures are followed
- Deliver a superior level of service to our customers within the guidelines defined by the business
- Supervise, develop and establish objectives for 6-8 sales support representatives
- Ensure policy and procedural compliance at the operational level
- Resolve internal/external issues and successfully close issues
- Interact frequently with APN Supply Chain, Marketing and Sales
- Participate on strategic projects to provide improved efficiencies/effectiveness for the organization
- The duties listed above cover the principle duties of the position and may not be all-inclusive
- Lead and coordinate daily call center task and activities
Qualifications for team lead-customer service
- Close interaction with origin sales team and customers - merge of sales process
- Manage customer inquiries within the organization and manage quotations, pricing
- Handle product information (TDS & MSDS), including information about shortage and solutions
- Troubleshoot all Invoicing hub related issues, SPOC internally and externally
- Minimum Degree in Business Studies with 3 - 5 years of relevant experience
- Knowledge of shipping terms, incoterms, certificate of origin, bank payment terms and LC documentation
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Team Lead-Customer Service Job Description
Job Description Example
Our growing company is looking for a team lead-customer service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for team lead-customer service
- Develop and supports Construction Systems Customer Service processes and fellow Team Leads
- Processing complex transactions online through inbound calls
- Thoroughly documents all conversations
- Manages team including reviews, side by sides, QA
- Consistently meets set quality and performance metrics
- Works with other departments to resolve customer requests
- Provide staff all necessary training
- This job has no direct supervisory duties, however will provide guidance and assistance as required by management
- In collaboration with HR assist in the recruitment of new reservation agents
- Handle reservations/escalations as needed
Qualifications for team lead-customer service
- 3 + of solid customer service experience
- Show a natural ability in problem solving
- Proactive approach to dealing with errors/complaints
- Possess a high level of interpersonal and written skills
- Be a good listener and questioner
- Some airline experience would be preferable
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Team Lead-Customer Service Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of team lead-customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for team lead-customer service
- Duties and tasks reflect variety and complexity
- Strong performer at Sr
- Customer Service Team Leads monitor associate calls for quality standards, providing coaching and constructive feedback to associates
- Customer Service Team Leads provide telephone support as needed
- In collaboration with HR assist in the recruitment of new customer service agents
- Assists with all phases of answering account inquires
- Provides uncompromising service to all customers through accurate and timely processing of orders, shipments and inquiries
- Leads onsite customer meetings, telecons and proposal kick offs and/or tag ups
- Determines technically and commercially compliant proposal packages of diverse scope and complexity for major customers in response to customer and contract requirements
- Email and phone support for call center
Qualifications for team lead-customer service
- BUILD A GREAT TEAM – BUILDING TALENT • Pro-actively develops self and others by setting stretch goals and providing challenging assignments
- 4-6 years of customer service or support experience in an IT or Network Security Environment
- Computer and network security experience is preferred
- Must have three years' experience in a team lead role
- Minimum 2-year people management experience in an international environment
- Demonstrate proactive position-related behaviors within the front-end other departments throughout the store, including assisting other team members when appropriate
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Team Lead-Customer Service Job Description
Job Description Example
Our company is looking for a team lead-customer service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for team lead-customer service
- Provide additional coverage as needed for phones, order entry and other duties typically handled by Customer Service Professionals
- Act as a resource for Customer Service Team on procedures, system issues, and products
- Other duties as assigned by Customer Service Management and Customer Support Management
- Ability to work in a fast pace environment and drive positive performance results
- Ability to train, coach and mentor staff members
- Identify, Initiate, Document and Facilitate process improvements
- Train new employees in quality, safety, shipping \ receiving duties
- Coach and develop of frontline team members on their performance
- Maintain the highest levels of customer service while demonstrating a friendly and cooperative attitude
- Correspond via email using Microsoft Outlook, maintain all logs and reporting documentation with attention to detail
Qualifications for team lead-customer service
- 1-3 years of previous customer service and/or retail experience
- Able to consistently walk and stand
- 2+ years cash handling (cash register or serving) experience
- Outgoing personality with a strong work ethic
- Must be comfortable working alone and can handle both low and very high volume work loads
- Must be accountable and reliable, as you will be responsible for opening and closing the store daily
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Team Lead-Customer Service Job Description
Job Description Example
Our company is growing rapidly and is looking for a team lead-customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for team lead-customer service
- Enter orders into IMPACCT system and create order file
- Prepare and coordinate planning, packaging and shipping activities with Fair Lawn and BPF
- Respond to and resolves internal and external customer requests and inquiries which may involve pricing, product availability, returns, terms and conditions, and delivery
- Process incoming labels, match to orders and resolve label reconciliation issues
- Process return goods authorization and credits
- Interact with multiple areas to ensure timely and accurate shipment of product
- Process and track sample orders
- Prepare and monitor weekly Orders Due report to ensure due dates are met and timely notification of late shipments to customers
- Proactively communicate changes to our customers regarding their inquiries or orders
- Proactively communicate issues/changes to appropriate team members and management
Qualifications for team lead-customer service
- Working knowledge of defined health and welfare and pension plans a plus
- Proficiency in the use of computers and Microsoft Office programs (specifically Excel and Word)
- Ability to work a flexible work schedule and be punctual to work
- Certified Employee Benefits Specialist (CEBS) certification a plus
- Ability to maintain client/employee confidentiality
- Ability to accurately type and enter data into databases