Customer Service Job Description
Customer service
provides customers with advice, guidance, and education on the full range of bank products and services Regions offers.
Customer Service Duties & Responsibilities
To write an effective customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service job description templates that you can modify and use.
Sample responsibilities for this position include:
Meet and greet panelists and assist with gathering consumer information
Prepare samples for studies, label with correct information
Serve study samples to panelists in a friendly manner, explain directions for study
Clean and organize products and facility during down time
Assist supervisors in collecting panelist feedback
Data entry of information into computer database
Upload videos to study manager
Contact customers and stores through email
Follow up within email chain-may use multiple screens
Outbound calls to clients to let them know of delivery changes
Customer Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service
List any licenses or certifications required by the position: ASE, NISM, WAV, APICS, MRPT, ISO17025, CSS, IRA, ISM, US
Education for Customer Service
Typically a job would require a certain level of education.
Employers hiring for the customer service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in General Education, Associates, Education, Business, Communication, Finance, Technical, English, Computer, Business/Administration
Skills for Customer Service
Desired skills for customer service include:
Store systems and store equipment
Deposits
Register checkups
Sales associate register functions and Front End accounting services
Western Union
Money orders and Coinstar
Comply with Bank and industry codes of conduct and with securities laws and regulations
Commercial and partner offers
Personal
How each can best serve customers’ individual needs
Desired experience for customer service includes:
Have the confidence to take ownership of each customer contact
Demonstrate an ability and desire to put customers at the heart of everything you do
Have good PC skills & excellent grammar as you’ll need to navigate different systems quickly and efficiently whilst dealing with queries and providing a quality response
Be self-motivated and able to manage you time effectively
1 – 2 years of experience in a professional business environment preferred
Knowledge of vision benefits and/or insurance industry a plus
Customer Service Examples
1
Customer Service Job Description
Job Description Example
Our company is hiring for a customer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service
- Manage the coordination of appropriate staff to respond to pre-sales inquiries within one business day
- Communicate with the Operations Manager during order fulfillment regarding address changes, cancellations, special requests, quality control
- Attend training events and meetings as scheduled
- Represent the Mission of Goodwill at all times to our customers, vendors, partners, staff and Program Participants
- Work safely and adhere to all safety policies and procedures
- Assist customers with resolving technical issues
- Field heavy inbound calls (60-70 calls daily)
- Keep records of customer interactions, transactions, inquiries, comments, complaints
- Gather information and research/resolve inquiries
- Work on the phone with medical providers
Qualifications for customer service
- Maintaining customer databases
- Simulating customer experience
- Utilizing scanner for orders
- Follow directions of supervisors
- Must be proficient with Microsoft Outlook, Word, and type 40 WPM
- Knowledge of Canadian Customs regulations is preferred
2
Customer Service Job Description
Job Description Example
Our innovative and growing company is hiring for a customer service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service
- Attend Monthly Communication meeting
- Maintain updated ISO9000 Procedures, Instructions and Forms under your responsibility
- Notify any suspect or violation of Trade Compliance rules with the ITC Gatekeeper of your department or group
- CSR back-up during absences
- Verifying information with customers via the telephone
- Answer customer's questions about products, pricing and availability
- Inside sales to inactive customers
- Assisting customers with Health benefits
- Accesses and updates secured or sensitive data in internal and external databases
- Maintains professional relationships with customers and business partners (both internal and external)
Qualifications for customer service
- Knowledge of Canadian Customs regulations preferred
- Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
- 1 year of call center experience required
- Familiar with medical field OR medical terminology REQUIRED
- Provide exceptional customer service to customers regarding questions related to warranty and product registration
- Receive and submit complex warranty claims, by effectively communicating with customers via telephone, fax, or email, in order to obtain required information
3
Customer Service Job Description
Job Description Example
Our company is growing rapidly and is hiring for a customer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service
- Experience with billing/invoicing
- Receive and process job orders
- Cross departmental communication in order to streamline processes
- Some outbound follow up calls
- Data entry and account management
- Process payments and refunds
- Look up customer information with great attention to detail
- Process any account requests and make any modified changes
- Any child support experience would make you stand out!
- Execute daily business transactions such as quoting customers, entering orders, and invoicing
Qualifications for customer service
- Strong individual contributor with the ability to work independently
- Experience assisting customers over the phone while entering data
- Ability and interest in calling customers to receive updates a must
- Ability to communicate verbally in writing with customers
- Industry experience in Retail, Restaurant, Grocery, CPG, Commercial Property or Facility Management a strong plus
- Plumbing experience is a plus
4
Customer Service Job Description
Job Description Example
Our growing company is looking for a customer service. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service
- Creates shipping documentation packages, communicates with customers on proof of shipment
- Makes out shop travelers for jobs scheduled
- Invoices customers as work is completed
- Looking at candidate credentials to identify if they qualify for the program
- Assisting with the enrollment of qualified candidates into the program
- Assisting candidates with various inquires in a timely manner
- Performing other job duties as needed
- Data entry and computer proficiency required
- Provide friendly, efficient, and accurate solutions to customers to satisfy their needs
- Ensure that the customers always have the most up to date information about the status of their order
Qualifications for customer service
- Ability to follow instructions and perform repetitive work
- In-depth printing knowledge
- Knowledge of Graphic Arts
- Microsoft Office and Excel knowledge
- Inbound and outbound selling experience with a desire for a future in sales
- High attention to detail with an ability and drive to follow through to completion
5
Customer Service Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service
- Work with the client to develop, refine and maintain new processes, per the client’s specifications
- Escalate potential client issues to customer service manager
- Responsible for written and oral communication with client in order to resolve issues
- Verify proper Test & Inspections of Electronic Security devices
- Update customer site notes with service call information
- Update customer’s database with our internal reference number using an Outlook shared email box and Solomon
- Update customer’s database with status with the technicians Estimated Time of Arrival Interpret and summarize service technician call completion notes and update customer’s database
- Utilize customer’s system to validate operation of equipment (MASterMind, Vid-Center)
- Use company systems to create new service calls when work marked complete, but issue not resolved
- Update customer’s database with status of repairs started, but not completed
Qualifications for customer service
- Reliable, punctual and can work while under pressure
- Minimum two years working in a manufacturing environment (A Plus)
- Must be fluent in Microsoft Excel and proficient in MS office applications
- A self-starter who is able to identify opportunities for improvement
- Ability to present solutions to the team
- A positive attitude and ability to work in a team environment