Coordinator, Service Job Description

Coordinator, Service Job Description

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Coordinator, service provides technical support of Microsoft Office 365 external SharePoint web pages, libraries, and subfolders.

Coordinator, Service Duties & Responsibilities

To write an effective coordinator, service job description, begin by listing detailed duties, responsibilities and expectations. We have included coordinator, service job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide efficient and courteous service to members and providers
Articulate general program information and reasons to inquiries accurately
Document member and provider requests to ensure compliance with regulatory timeframes
Issue member correspondence with regards to service requests received from Plan
Assist with monitoring provider service activities and performance
Maintain provider and member-related records confidentially
Authorize and update existing authorizations for services based on clinical needs identified by clinical staff
Facilitate coordination between internal clinical staff and external clinicians
Supporting the contract administrator including but not limited to Special Action Agreements, new contracts, billing, credit/re-bills, and renewals for all service contracts
Scheduling all inspection activity for local and national accounts, A&D and sprinkler product families

Coordinator, Service Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Coordinator, Service

List any licenses or certifications required by the position: ITIL, CPR, ITSM, AED, CA, EMT, V3, DOT, CSS

Education for Coordinator, Service

Typically a job would require a certain level of education.

Employers hiring for the coordinator, service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Associates, Social Work, Psychology, Counseling, Education, Human Services, Technical, Business, Sociology, Health

Skills for Coordinator, Service

Desired skills for coordinator, service include:

Customer contracts
ORACLE but we will train you
Products and takes action to achieve contract compliance
Axapta is preferable although
Microsoft 365
Microsoft Dynamics
Microsoft Office Suite
Medical terminology
Billing procedures

Desired experience for coordinator, service includes:

Ensuring all Inspection Service Requests (S/R's) and tasks are assigned and scheduled in Ace
Ensuring all Inspection Service Requests (S/R's) and tasks are closed in Ace and sent to the Inspection Deficiency Tracker (IDT)
Working closely in support of the Unevaluated reports with Inspection manager and System Integrity Reps
Maintaining organization of contract files for the department to ensure standardization and efficiency
Working closely with inspections department on various other administrative and coordinating duties as necessary
Working with the inspection teams to communicate and schedules with customers

Coordinator, Service Examples


Coordinator, Service Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of coordinator, service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for coordinator, service
  • Manage daily billing on fixed price, progress billed and service call invoicing
  • Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer
  • Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues
  • Alert management of potential problems resulting from customer or field complaints and work to resolve
  • Staff cases at level of service upon client intake
  • Supervise Home Care Aides
  • Liaising with Sales and Support delivery managers on all planning & customer issues
  • Market to community for new business
  • Interacts and communicates with all Project Managers and Field Technician Supervisor to assign/dispatch Technicians
  • Create and execute Milgard's performance system objectives and commitments
Qualifications for coordinator, service
  • Ability to meet program deadlines in a fast-pace environment
  • Uses discretion and independent judgment when applying criteria in determining case management and service needs, and other matters of clinical significance
  • Collaborates with other licensed Service Coordinators on cases that require more intense clinical assessment
  • Performs complex administrative tasks closely guided by policy and past clinical practice
  • Works with organization RNs to complete 1147 level of care assessments
  • Makes decisions within the scope of the job, consistent with Plan/department policy and procedure

Coordinator, Service Job Description

Job Description Example
Our company is looking for a coordinator, service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for coordinator, service
  • Acting as a liaison between technicians, National Account Team, and customers
  • Supervise and direct activities of Home Care Aides (HCA's) in providing direct care and service to their assigned clients, and address and resolve all related client and employee complaints and concerns
  • Effectively manage the communication and relationships among the care team, including the client, referral sources, HCA’s , and family and health care providers, to coordinate patient care and services, including involvement in interdisciplinary care plan teams for client caseload
  • Perform in-home visits to clients at specified frequencies focusing on welcoming new clients, quality assurance, client health and well-being, and overall service and satisfaction
  • Assess, triage and respond to all change in client health condition reports from HCA’s, and facilitate referrals to internal and external services to ensure supportive care at home
  • In partnership with the Agency Director, hire and train HCA’s, and provide feedback on performance
  • Lead orientation, pre-service and in-service training, as assigned
  • Develop and manage the professional relationships with Case Management, Social Workers or other assessment and care plan authorizing staff within government entities or third party health plans, Managed Care Organizations and other entities to maximize homecare service provided to clients
  • Understand and effectively execute all company, State, and applicable CBA policies, procedures, rules and regulations
  • Participate in community outreach and educational events
Qualifications for coordinator, service
  • Must be knowledgeable in Virginia Medicaid
  • Proficient in Microsoft Office and business software systems
  • Bachelor Degree in Administration or Engineering
  • 2 to 5 years of experience related to project management
  • Good knowledge of the contractual, legal and commercial aspects
  • Good technical knowledge in the project field

Coordinator, Service Job Description

Job Description Example
Our company is growing rapidly and is looking for a coordinator, service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for coordinator, service
  • Coordinate Creamer orders/shipments thru Salesforce
  • Coordinate transportation and shipments with MODE Transportation or other services as needed
  • Schedule and coordinate 2 physical inventories of equipment each year
  • Provide and maintain repair schedules for major (and minor) accounts for repairs of service
  • Advocates for and with the individual being served to ensure responsiveness from natural, community generic and specialized services/supports
  • Provides twenty-four (24) hour availability for Service Coordination individuals and/or families through phone and face-to-face contacts
  • Communicate with internal and external colleagues and customers in a prompt, professional, and accurate manner to determine, assign and manage timelines via email and telephone
  • Actively participate in weekly calls to forecast new opportunities and communicate current timelines of existing projects
  • Effectively prioritize tasks to efficiently manage the needs of our customers and the team
  • Performs other duties as assigned to the Service Coordinator
Qualifications for coordinator, service
  • Associates degree or higher preferred or 2-5 years equivalent industry experience
  • Must have 1-3 years of account support experience in a similar role
  • High school diploma, plus five years of homecare, health care
  • General knowledge and understanding of the Group Benefits industry in Canada
  • High School Diploma or GED is required in addition to a minimum of two (2) years of related experience and/or training, or equivalent combination of education and experience
  • Proven success in customer satisfaction

Coordinator, Service Job Description

Job Description Example
Our innovative and growing company is looking for a coordinator, service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for coordinator, service
  • Execute the shipping process for spare parts to field service personnel, delivery and method to be determined by need
  • Assist the Service Manager during in-house training seminars
  • Maintain an up to date P&L for review by the Service Manager
  • Convenes and facilitates interdisciplinary service planning meetings or other related team meetings to ensure appropriateness and responsiveness of services in relation to individual and/or family needs
  • Develops relationships with the individual, his/her family and other important people in his/her life
  • Ensures individuals being served needs are met through the utilization of natural supports (family, friends), community and generic services and specialized services (MH/MR, supported employment, OVR, D&A)
  • Evaluates all service received by individuals who are served by the Service Coordination program
  • Fosters an agency culture of cooperation by focusing on problem resolution and activities that support the agency mission, communicating information to the staff, participating with other staff on selected special projects, cooperating with agency personnel to facilitate program operations
  • In close collaboration with the consumer, family members and other service providers, promotes service planning efforts which result in developing, documenting and implementing a comprehensive service plan driven by the individual utilizing all agreed upon strengths and needs
  • Investigates new resources and communicates with Directors of prospective resources as a liaison on behalf of the individual being served
Qualifications for coordinator, service
  • Previous customer service experience in the field service business is preferred
  • Ability to multi-task and manage multiple items during the course of the day
  • Ability to organize and prioritize items
  • 1-3 years dispatching or schedule and customer service experience, with previous experience in the Dental Industry preferred
  • Must have the ability to learn parts identification through technical manuals and phone descriptions
  • Must be a self-starter willing to work independently and as part of a team

Coordinator, Service Job Description

Job Description Example
Our company is looking to fill the role of coordinator, service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for coordinator, service
  • Performs other Service Coordinator duties as assigned
  • Answers and screens telephone calls, takes messages, provides information, or redirects calls as appropriate
  • May develop queries
  • Duties and tasks are routine in nature and are performed under minimal supervision
  • Monitors service tickets and work orders to ensure service per PMO contract specifications
  • Monitors inspection schedules to verify timeliness
  • Gathers time and material billing information from technicians and local offices for submission to PMO Customer
  • Works with service managers and customer personnel on situations requiring corrective action
  • Call Centre system data input
  • Tasks/projects whenever assigned
Qualifications for coordinator, service
  • Minimum of one year of prior related experience
  • Possess knowledge of TycoIS's product line and systems to include BA, CCTV, Access Control and Intercom
  • F.7 graduation or above
  • 3 years experience in service operation / customer service
  • Experience in health science or servicing science equipment is an advantage
  • Good Computer skills – MS office, esp

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