Customer Service Advisor Job Description

Customer Service Advisor Job Description

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Customer service advisor provides relevant information to the debt collection function in all cases where ABB has blocked the supply of products / services to the customer.

Customer Service Advisor Duties & Responsibilities

To write an effective customer service advisor job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service advisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Processing customer orders, pro-formas and quotations received via phone, fax, email and post
Accurately inputting, checking, correcting customer credits, obtaining the correct authorisation using SOXA
Processing any cancellations via the phone and following this through the relevant systems notify the correct departments
Checking customer account are accurate against the orders received and processed to agreed deadlines
Responding to customer queries via various methods of communication email, telephone, post and fax
Creating and amending customer accounts to current policy guidelines, understanding restrictions on credit limits and working with the credit manager as appropriate
Maintain internal and cross business communication ensuring all parties are kept up to date and informed of any issues, areas of concern and identifying and minimising potential problems seeking assistance where required
Any other general administration duties as requested by the manager
Handling all public inquiries pertaining to study participation
Receiving inbound calls from volunteers

Customer Service Advisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Service Advisor

List any licenses or certifications required by the position: OPITO, ITIL, CI, MCSA, GCSE

Education for Customer Service Advisor

Typically a job would require a certain level of education.

Employers hiring for the customer service advisor job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Business, Foundation, Technical, English, Education, Business/Administration, Finance, Communication, Nutrition, Accounting

Skills for Customer Service Advisor

Desired skills for customer service advisor include:

Nutritional products & supplements
Services
Windows based technology
Loan collection policies and procedures
Excel and Outlook
Excellent customer service delivery
Client products
Fair debt collection practices
Microsoft Office and Excel software
Related laws

Desired experience for customer service advisor includes:

Calling volunteers that have requested information on volunteering
Scheduling screening appointments for qualified participants with our in house Doctors
Maintaining the database of volunteers
Understanding nature and priority of colleagues issue through effective questioning and listening skills
Taking ownership for resolving queries and complaints received
Monitoring the progress of “open” calls and keeping the colleague informed of progress

Customer Service Advisor Examples

1

Customer Service Advisor Job Description

Job Description Example
Our company is searching for experienced candidates for the position of customer service advisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service advisor
  • Liaising with suppliers – both MITIE business units and third-party sub-contractors
  • To work in partnership with the Senior Customer Service Advisor and Team Manager to deliver against a variety of business KPI’s
  • Establish and maintain effective relationships with colleagues
  • Deal with incoming and outgoing contacts in a professional manner and in accordance with quality guidelines
  • To maintain and deliver against individual and department targets as set within your 121
  • Maintain and develop own knowledge of all client business areas / office locations and service provisions sharing best practice within the team
  • Communicating with customers verbally via telephone calls, in writing (email/fax/physical mail) regarding account/transaction queries
  • Providing efficient, timely, and accurate service to Elsevier stakeholders in creating/managing agreements and coordinating the invoicing of electronic and print products
  • Working with regional departments and other stakeholders (sales, business Controllers & Print fulfillment Team, etc) to ensure that contractual obligations to/from customers are met and that the processes are followed according to the requirements
  • Accurately and timely processing of multi-year agreements according the terms and conditions of the subscription agreement
Qualifications for customer service advisor
  • Providing efficient, timely, and accurate service to Elsevier stakeholders in managing agreements and coordinating the invoicing of electronic products
  • Reconcile accounts according to insurance contracts and submit/ process correct contractual
  • Complete customer verification, processing repairs, forms and requests
  • Empathetic – Every day we hear real life stories from real life people, so an empathetic nature is a must
  • Highly motivated, who constantly looks to add value to the customer experience
  • Computer literate- We offer extensive training but some working knowledge of computer usage is essential
2

Customer Service Advisor Job Description

Job Description Example
Our company is searching for experienced candidates for the position of customer service advisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service advisor
  • Make and receive calls to candidates
  • Create candidate records and enter data accurately
  • Add value to every customer contact
  • Work proactively with other business functions and third parties carriers, vendors in order to ensure seamless one stop service to customers
  • Free ‘KNOWHOW’ uniform
  • Instore discounts for you and your family
  • Up to 30% off various mobile phone contracts with numerous providers
  • Onsite subsidised restaurant and Costa Coffee bar
  • A free travel pass for a month for new starters using public transport
  • Comprehensive fully paid training programme
Qualifications for customer service advisor
  • Provide answers to various queries utilising our in-house system referring to colleagues and management
  • Competent level of common IS systems, Microsoft office, Internet based CRM systems
  • Desire to deliver excellent support and customer service
  • Corporate Perks’
  • Clear defined career development framework
  • Give excellent Customer Service to our Branches and External customers
3

Customer Service Advisor Job Description

Job Description Example
Our company is looking for a customer service advisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer service advisor
  • Strive to meet team targets and requirements on sales, customer satisfaction, office standards, safety and security
  • Meet Reintec suppliers and customers who visit the department, as required from time to time
  • Provide excellent levels of customer service at all times
  • Manage customer expectations through clear communication
  • Answer calls within agreed performance measures, ensuring polite and professional telephone manner at all times with clients, customers and the general public to maintain and enhance the reputation of Kier
  • Schedule, prioritise and allocate all reactive and planned maintenance workload to achieve service delivery of engineering resource and subcontractor base
  • Accurately log and manage each issue on company/client management system, timely assign or escalate to relevant Technical Support/Operations teams and always take responsibility for each issue logged
  • Arrange appropriate access to the relevant properties in accordance with the agreed sequence of work
  • Build and maintain excellent relationships with colleagues, customer and clients to understand and deliver their needs
  • Adhere to call closure process
Qualifications for customer service advisor
  • Behaves professionally and serves as a positive role model to team
  • Builds strong relationships with customers and colleagues alike
  • Embraces a flexible approach in order maximise potential in others
  • Understands the importance of accurate and thorough communication
  • Ensuring all completed jobs are closed on the concept system within the agreed timescale
  • Ensuring the work in progress (WIP) is managed daily/weekly
4

Customer Service Advisor Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of customer service advisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer service advisor
  • Empathising with the customer and responding accordingly
  • Plan all work activities to achieve contractually specified time scales SLA and KPI’s
  • Ownership and accountability for individual targets and measures
  • Accountability for delivering quality performance
  • Maintain accurate record keeping, filing and information systems
  • Escalating issues/queries when appropriate
  • All complaints to be managed and responded to in accordance with agreed procedures and escalated as appropriate
  • Being the face of a service center
  • Greeting and listening to customers upon entrance
  • Giving advice on oil change options to help customers identify their needs
Qualifications for customer service advisor
  • A relevant NVQ or equivalent qualification (which may include experience in a similar environment)
  • Flexible approach to shift patterns
  • Display an organised and systematic manner to achieve targets working within tight deadlines
  • Explaining mechanical recommendations to customers
  • Interact in a friendly manner to gain customer trust
  • Turn first time customers into repeat customers

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