Service Advisor Job Description

Service Advisor Job Description

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Service advisor provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures.

Service Advisor Duties & Responsibilities

To write an effective service advisor job description, begin by listing detailed duties, responsibilities and expectations. We have included service advisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Receive inbound parts phone calls and enter accurate parts sales orders
Coordinate the delivery of repair parts and equipment to Technicians
Review and validate completed repair orders and compare labor operations to parts issued, determine charges, resolve discrepancies within 24 hours of completion
To check and maintain maintenance parts store
Responsible for achieving monthly, quarterly, and annual sales for assigned areas of responsibility
Sell programs that generate additional customer billable labor, such as winter service programs and service agreements
Be an advocate for the Customer, MTI, and our Vendors to maximize customer satisfaction and MTI’s profitability
Receive inbound service phone calls by actively being logged into the service hunt group
Responsible for maintaining an accurate schedule in SMS that optimizes technician performance and maximizes both internal and external customer satisfaction
Provide timely communication with all customers as to cost and status of their equipment

Service Advisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Advisor

List any licenses or certifications required by the position: I-CAR, ASE, ITIL, CSSA, EMC, PMP

Education for Service Advisor

Typically a job would require a certain level of education.

Employers hiring for the service advisor job most commonly would prefer for their future employee to have a relevant degree such as Associate and Doctorate Degree in General Education, Automotive Technology, Business, Technical, Education, Associates, Communication, Supervision, Graduate, Agriculture

Skills for Service Advisor

Desired skills for service advisor include:

Vehicle mechanical operations
Basic car functions
Characteristics
Insurance procedures and requirements
Operations in order to answer customer questions
Automotive systems
Tools and repair processes
Automotive repairs
Methods
Parts

Desired experience for service advisor includes:

Work with Technicians to understand repairs needed and professionally communicate those needs to the customer
Manage the service workload to accommodate the needs of both internal and external customers
Accurately post technician time to work orders
Maintain weekly service scorecard
Backup other service team functions as needed
Participate in opportunities to increase industry knowledge so as to promote Company’s continuous improvement commitment

Service Advisor Examples

1

Service Advisor Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of service advisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service advisor
  • Reviews repair orders to ensure that work is completed and additional work and authorization is noted
  • Ensures that vehicles are parked in assigned areas
  • Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work
  • Phone Suppliers for copies of outstanding invoices and statements
  • Send documents to head office with courier
  • Cashier – assist cash customers and process speedpoint transactions
  • Stationery – compile list to order once a month
  • Attach petrol slips to petrol accounts – once a month
  • Staff refreshments – ensure sufficient supply
  • Assist with making copies and faxing as requested
Qualifications for service advisor
  • Post invoices to customers
  • Assist Branch Admin Manager
  • Accurately record issues and data into Dealer Management System, translate a customer’s concern into a comprehensive repair order (RO) for Technicians
  • Conduct Transactions in system
  • Accurate and organized service repair orders
  • Additional metrics including $0 accounts receivable, number of open work orders, % of warranty reimbursed
2

Service Advisor Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of service advisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service advisor
  • File and update warranty claims
  • INSERT KEY RESPONSIBILITIES]
  • Customer satisfaction and complain handling
  • Planning the workshop utilisation capacity
  • Calculation & preparation for retail invoicing, internal invoicing and claim handling
  • To open and process job cards for repairs, maintenance and service
  • To Transfer all relevant information from job card to computer system accurately
  • To close job cards and monitor work in progress
  • To be the liaison person between the customer and Volvo
  • To assist Technicians with VST’s & RST’s
Qualifications for service advisor
  • Work in a team-based environment and achieve common goal
  • Advising on technical queries or issues
  • Service Advisor experience preferred
  • Associate degree or equivalent from a two-year college or technical school preferred
  • The drive to succeed in a fast-paced, high-volume environment
  • Pass a pre-employment background check and drug screen
3

Service Advisor Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of service advisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service advisor
  • To assist with Health & Safety requirements of the branch
  • To conduct regular checks on Company vehicles as per the company policy
  • Acts as a liaison between home office departments and the introducing broker dealer to research and resolve escalated issues regarding clients' accounts communicated via phone, correspondence, email and online inquiries
  • Five weeks paid holiday leave per year
  • The opportunity to build your career with a recognised industry icon
  • Serves as a liaison between home office departments and the branch offices to research and resolve escalated issues regarding clients’ accounts via phone, correspondence, email and online inquiries
  • Follows an issue from initiation, through resolution and to final communications and follow-up
  • Responds to inquiries related to qualifications, instructions or paperwork requirements for various programs
  • Addresses inquiries pertaining to operational policies and procedures by relaying policies that govern procedures at the retail level
  • Interfaces with existing clients looking to trade their account(s) designated as house account(s) until a new Financial Advisor is established
Qualifications for service advisor
  • To assign and organise service work schedules
  • Accurately assist with customer invoicing and purchase orders enquires
  • Requested repair, complaint, and/or failure
  • Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses and
  • Must be well disciplined person willing to manage numerous tasks in a non-stop service environment
  • Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses and Protective Footwear as required
4

Service Advisor Job Description

Job Description Example
Our company is searching for experienced candidates for the position of service advisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service advisor
  • If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be
  • Direct activities of assigned Service Techs
  • Boldly set and achieve sales goals
  • Develop superior product knowledge
  • Deliver exceptional customer service and drive loyalty
  • Stay apprised of new techniques relevant to the work being performed
Qualifications for service advisor
  • The ability to prioritise conflicting tasks
  • Mechanical qualification and/or experience in the diagnosis and repair of heavy duty engines would be advantageous
  • Greet Customers in the service drive promptly and with a smile
  • Determine vehicle needs based on Customer information and inspections
  • Manage repair orders with full transparency
  • Follow-up with Customers on their vehicle status
5

Service Advisor Job Description

Job Description Example
Our company is growing rapidly and is hiring for a service advisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service advisor
  • Our Distribution business delivers reliable, durable, high performing products for our global partners
  • The Service Advisor has safety, customer satisfaction, and business responsibilities within branch operations
  • Must have some previous experience within a Service Advisor role
  • It would be desirable to possess a basic level of mechanical awareness
  • Have a proven track record of delivering an outstanding customer experience
  • Offer flexibility in their approach and the ability to work as part of a team
Qualifications for service advisor
  • Technically competent in diesel engines
  • A minimum of one year of service experience is preferred
  • A relevant trade qualification
  • High School Diploma or equivalent and a minimum of (1) year of experience in the financial services industry, preferably including related service experience
  • Previous Service Advisor experience, required
  • Previous experience within an Automotive Aftersales role

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