Customer Services Advisor Job Description

Customer Services Advisor Job Description

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Customer services advisor provides and communicate business intelligence expertise across the organization to address the need and concern of new technology, methodology, tools, best practices and procedures in line with long term business strategy.

Customer Services Advisor Duties & Responsibilities

To write an effective customer services advisor job description, begin by listing detailed duties, responsibilities and expectations. We have included customer services advisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Manage the Customer Services inbox on a daily basis
Work in the E-Commerce Warehouse when required during busy periods
Dealing with high volume calls
Answering all calls and resolving any issues
Establishing if you can assist and if not referring to the correct department
Recording all conversations on customer database
Collaborate with the wider Operations team to ensure client requirements are met in a timely manner
Provide support to wider Commercial Team including giving ad-hoc tours of the facility and provide general support with the collation of proposals
Know the legal and compliance responsibilities of the position
Meet targets that will challenge and stretch you though adding value to our customers and their packages

Customer Services Advisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Services Advisor

List any licenses or certifications required by the position: GCSE, B2C, B2B, CIMA

Education for Customer Services Advisor

Typically a job would require a certain level of education.

Employers hiring for the customer services advisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in English, Engineering, Education, Economics, Finance, Management, Computer Science, Business, Technical, Associates

Skills for Customer Services Advisor

Desired skills for customer services advisor include:

Excellent customer service delivery
HR policies and procedures
Business operation and the structure of the business
New members of staff
Good foundation in specification sales
Long distance selling regulations
Products across the clinical and Talent business in order to meet customer needs
Administrative procedure
Common computer applications
Customer service principles and practices

Desired experience for customer services advisor includes:

Providing reporting information to internal/external customers
Welcoming clients and customers to the visitors centre
Supporting Residential Services Manager
A passion for business excellence
Excellent interpersonal skills – both using the telephone, email and face to face
Financial background, preferably in a metering and billing environment

Customer Services Advisor Examples

1

Customer Services Advisor Job Description

Job Description Example
Our growing company is hiring for a customer services advisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer services advisor
  • Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions
  • Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives
  • Achieve targets set by Jumeirah for revenue, quality and customer service standards
  • Proactively handle and resolve customer queries and escalations through all telephone and email channels
  • Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards
  • Provide timely, accurate and detailed communication to any customer or partner regarding any enquiries
  • Actively drive and work towards own Individual Performance Objectives
  • Actively demonstrate and comply with Jumeirah IT security and compliance policy
  • Responding to customer’s queries via Live Engage software
  • Working to department targets
Qualifications for customer services advisor
  • Ability to learn IT packages in Metering & Billing
  • Ability to multi task – inputting finance data while assisting customers
  • Experience in a technical / engineering related industry preferable
  • Confident to work alone
  • Do I have all the skills and experience required for this role? Be realistic
  • Spell Check
2

Customer Services Advisor Job Description

Job Description Example
Our company is looking to fill the role of customer services advisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer services advisor
  • Assisting with social media queries where required
  • Assisting with phone calls where required
  • Works with independent NAPA store owners providing guidance in key performance areas
  • Advises owners regarding mergers and acquisitions
  • Supports distribution center management team by identifying potential issues with owners and providing solutions (e.g., owners experiencing payment problems)
  • Prospects potential store owners through website submissions, franchise owners organizations, and competition
  • Identifies and completes competitive acquisitions through field generated leads when confidentiality is a high priority
  • To deal confidently, promptly and courteously with the public, Councillors and colleagues
  • Answer incoming calls and redirect if necessary to an agreed process
  • Proactive customer contact in connection with product and service enquiries, sales campaigns, customer satisfaction and product quality
Qualifications for customer services advisor
  • Experience in working on development of products and partnership, while directly interacting in field with the customers, agents and other business partners
  • Familiarity with the concepts of financial inclusion, a broad knowledge of related disciplines, in-depth knowledge of relevant organizational policies and procedures
  • Adequate understanding of legal and regulatory issues related to branchless and mobile financial services, such as know your customer and bank agency rules
  • Experience working with the mass market, including rural or low income communities, preferably related to financial services
  • Experience managing or conducting research, particularly related to product development or client demand
  • Familiarity with best practices in training mobile money agents
3

Customer Services Advisor Job Description

Job Description Example
Our company is growing rapidly and is looking for a customer services advisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer services advisor
  • Accurately process sales orders for eMAR and MA products
  • Manage customer complaints and effective quality reporting using quality management system
  • Problem solving customer issues and complaints escalate as necessary and track completion
  • Provide product support to customers when requested, including samples
  • Actively promote new and existing products, customer upselling and cross selling
  • Obtain and monitor marketing/competitor activity information for customer accounts
  • Set up and maintain customer accounts in SAP-CRM
  • Process payments for customers in line with current legislation
  • Cover for team members in their absence including rotational working at weekends
  • Dealing with support calls from customers who use eMAR
Qualifications for customer services advisor
  • Quality orientation - Shows awareness of goals and standards
  • Candidate must also be fluent in English
  • Flexible, reliable and trustworthy
  • Strong team work ethics being able to work individually
  • A minimum of 4 years experience in a call center technical environment required
  • Thorough understanding of Time In A Box and Time and Labor Online software and associated software tools is required
4

Customer Services Advisor Job Description

Job Description Example
Our innovative and growing company is looking for a customer services advisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer services advisor
  • Provide recommendations on the process improvements related to Customer Services workflow
  • Participation in an on call Rota between 7am and 9pm 5/365, comprising of out of hours’ telephone triage and escalation as appropriate
  • The ability to work from home from a suitable location on call rotational working pattern
  • The ability to work from home from a suitable location
  • Receives escalated complex investigations passed from Band A colleagues and also deals with complaints that can be handled on call without further investigation and will refer more complex complaints to Band C colleagues if more investigation is required
  • Using your existing experience and the training we provide, you will carry out complex processes and deliver information or solutions to provide a quality service to customers
  • Whilst completing your daily role you will contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use, the services we provide and the value we can build into our business
  • Must demonstrate excellent knowledge of processes and procedures connected with relevant area
  • Must develop good business/market awareness
  • Compliance – to ensure that you understand and adhere to LBG Code of Responsibilities and where appropriate, comply with all relevant regulatory policies
Qualifications for customer services advisor
  • Must have excellent understanding Microsoft Word, Excel and Outlook
  • Willingness to work toward a formal customer service qualification such as NVQ2 in customer service
  • Previous experience in a customer facing role is essential
  • Previous experience of level one technical support is an advantage
  • Working under supervision - The successful candidate must be self-motivated and have the ability to work as part of a team
  • Must be comfortable working in a challenging role and be able to work under pressure, maintaining a calm and professional manner with colleagues and customers
5

Customer Services Advisor Job Description

Job Description Example
Our innovative and growing company is looking for a customer services advisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer services advisor
  • To contribute to our member growth by offering advice and guidance to students on the requirements for CIMA membership
  • Responsible for sending out written correspondence as requested letters of good standard, transcript requests
  • Required to contribute to the progression targets via set exam campaigns in order to increase exam participation
  • Keep abreast and up to date with any changes which may impact the customer
  • You will be dealing with various queries and questions from members of the public (inbound only), on behalf of councils across the UK
  • Whatever the reason for the call, you will provide clear, accurate information, giving excellent customer service to everyone you speak to
  • You’ll also need to keep accurate and timely records of every call
  • Be a helpful and supportive team member
Qualifications for customer services advisor
  • Ability to take ownership and challenge where appropriate with a ‘one touch’ pro-active approach working to exceed customer expectations
  • This is a shift position and will involve working weekends and some bank holidays
  • An annual leave entitlement of 28 days, inclusive of Bank Holidays, calculated on a pro-rata basis for part-time roles
  • Manage the business relationship with the call centre’s suppliers
  • Establish and update customer service processes and procedures for the call centres, tours, Las Vegas office and headquarters, for both ticket sales and corporate sales
  • Maintain quality control by meeting existing Cirque standards

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