Services Advisor Job Description

Services Advisor Job Description

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Services advisor provides academic advising services regarding: departmental, collegiate, and University policies and procedures; programs of study; and the development of appropriate academic plans.

Services Advisor Duties & Responsibilities

To write an effective services advisor job description, begin by listing detailed duties, responsibilities and expectations. We have included services advisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Ensures the campus and/or division complies with federal ADA regulations and appropriate related state regulations, University policies and procedures
Communicates all University and federal ADA policies and procedures to campus staff, administers departmental training programs and activities to maximize service quality and effectiveness
Provide academic advising for undergraduate students majoring in Arts, Technology and the Business of Innovation on matters of curriculum, course and degree requirements, and graduation counseling and clearance
Maintain student records and compile statistical data
Grow and develop Financial Services business in line with budgets
Ensure activity levels are met in line with business plan
Generate new business where possible
Work closely with general staff to encourage referrals
Respond to customer requests for product, service and/or account information
Provide customer service consistently in line with company service standards and business values

Services Advisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Services Advisor

Typically a job would require a certain level of education.

Employers hiring for the services advisor job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Education, Business, Finance, Information Technology, Graduate, Counseling, Marketing, Information Assurance, Commercial Art, Technology

Skills for Services Advisor

Desired skills for services advisor include:

Microsoft retail products
Devices and services
Devices and services offerings
Advising and counseling techniques
University-specific computer application programs and pertinent databases
Ability to learn systems to facilitate customer support
University processes and procedures
Policies and procedures
Diagnose and resolve client issues
Drive further client utilization

Desired experience for services advisor includes:

Receive and action inquiries from customers calling in response to marketing campaigns
Action customer lending application requests received over the telephone and process accordingly
Adhere to all compliance training standards and bank standards relevant to the role
Must be client focused, a team player, communicate candidly, able to improve processes, drive for results and take ownership to enhance client delight
Understands the Americans with Disabilities Act (ADA) and is able to interpret the regulations to communicate and provide guidance to campus and/or division staff, faculty and students on the Act, related University policies, procedures and standards
Bachelor’s Degree in the Information Technology, Information Assurance, or related fields preferred

Services Advisor Examples

1

Services Advisor Job Description

Job Description Example
Our growing company is looking for a services advisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for services advisor
  • Provide guidance in the procurement of laboratory equipment and commodities, including new TB diagnostics in line with the Government of Zambia plans
  • Effectively and efficiently carrying out daily activities in responding to customer enquiries and complaints
  • Respond to customer enquiries and complaints using INFORM Customer Care System
  • Have a GCSE in English
  • Have excellent writing skills, including analysis and report writing
  • Have business knowledge and communications environment knowledge
  • Have experience in research and delivering factual responses to enquiries
  • Have experience in delivering on commitments
  • Acting as the first point of contact for customers day-to-day banking requirements, using various communication methods such as
  • Ensure that Auditors are provided with the necessary audit pack documentation, any other information and/or materials needed prior to the performance of their tasks
Qualifications for services advisor
  • Quality Management (ITIL, Six Sigma, TQM, ) training/certification preferred
  • 2-3 years of Customer Service in a Client Facing environment
  • Computer literate, with knowledge of PC based software packages such as Excel, Word Also to have a strong working knowledge of SAP or a similar business system
  • Blackberry, OCS, LCS
  • Completed a Degree and/or diploma in Human Resources Management from a recognized post-secondary institution
  • Listens thoroughly to issues and responds appropriately
2

Services Advisor Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of services advisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for services advisor
  • Processing of payroll included all related payroll transactions and changes
  • Respond to first level employee inquiries on all HR topics regarding benefits, policies, employee data, and HR systems
  • Execute call, E-wholesaling, and marketing campaigns as directed by the Advisor Services Team
  • Serve as a liaison and respond to and represent the university, regional campuses and enrollment management services to current students, potential students, parents, faculty, staff, other university units, external agencies
  • Maintain compliance with university policies and procedure and federal and state regulations
  • May provide preliminary and general counsel and advise students and parents regarding financial aid questions and concerns
  • May coordinate a special program related to student life activities
  • Participate in meetings, conference, or special activities
  • Represent unit at both internal and external programs and functions
  • Booking interviews & assessments, including booking rooms, raising vacancies & administering online assessments (on systems such as SHL, Enterprise Leadership Insight and YSC)
Qualifications for services advisor
  • Training/certification or a degree in Network Security (CISSP, Security+, SANS, ISACA, Vendor Certificates)
  • Excellent communication skills – listening oral and written communication with technician to Executive level is a must
  • Experience implementing a new storage product
  • College Degree (Bachelors) or four or more years of equivalent experience is required
  • Minimum of a High School Diploma or a general Education Development equivalency (GED)
  • Candidates must be proficient in using various type of computer software (Word, Excel, Power Point)
3

Services Advisor Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of services advisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for services advisor
  • Printing and binding interview packs for the Executive Resourcing Team
  • Support of admin activity around invoicing and budgets
  • Engage in interactive process to evaluate need for academic accommodations for learners with disabilities
  • Communicate accommodation decisions to learners, clearly articulating the rationale for denials when appropriate and detailing parameters of approved accommodations
  • Avail learners of all opportunities to appeal accommodation decisions in accordance with pertinent university policies and guidelines
  • Maintain departmental guidelines for learner interaction within the department
  • Respond to the learner inquiry within two business days
  • Maintain appropriate and accurate documentation of all learner interactions in accordance with departmental best practices
  • Develops and creates Executive Briefings (frequency based on client demand) which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans
  • Monitors change activity, including device feature and maintenance release upgrades vulnerability patches
Qualifications for services advisor
  • Experience with wealth management or investments preferred
  • Well-developed organizational skills, with attention to detail
  • Ability to make decisions and implement solutions based on thorough understanding of the financial industry and the firm’s products, policies, and procedures
  • Commitment to maintain professional demeanor and courtesy
  • Commitment to provide positive client experience and reinforce the firm’s image as a premier financial services provider
  • Effective and concise verbal and written communicator
4

Services Advisor Job Description

Job Description Example
Our company is searching for experienced candidates for the position of services advisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for services advisor
  • Monitors the security service implementation phase, ensuring security service implementation is meeting or exceeding contractually obligated timelines and client needs and expectations, meeting operational support requirements
  • Provides training and education to internal teams, including SOC, engineering, on client contracts, SLA’s, specific network anomalies, to allow for proper operational support
  • Must demonstrate good knowledge of TCF principles outlined by the FCA and conduct all conversations and actions to ensure a Fair Customer Outcome
  • Must be able to influence customers while ensuring adhering to a strictly no advice rule
  • Must be able to assess and discuss the impact of customer decisions
  • Providing support to couriers, field team and depot queries receive by telephone, e-mail and Forum
  • Assisting with courier pay, band changes, stationery requests, mycouriersonline support, duplicate barcodes and address and parcel enquires
  • Handle and process courier insurance claims
  • Collating security incident data, which is provided to the FT, Security and Customer services
  • Processing of returned bulk catalogue address carriers
Qualifications for services advisor
  • Fast learner with the ability to learn new technology, platforms
  • Tech savvy and proficient in the Microsoft Suite of products including Word, Excel, and Outlook
  • Candidates should have career development experience with mid-career professionals business development experience, ideally with a top MBA program and or Corporate HR of a global enterprise
  • Hold an appropriate qualification in administration skills
  • Have previous experience and worked in a customer driven environment
  • Highly competent and transferrable IT skills
5

Services Advisor Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of services advisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for services advisor
  • Responding to DWP reference requests
  • Advises university graduate and undergraduate students in matters pertaining to their immigration status, personal concerns, financial difficulties, and employment options
  • Takes on projects as assigned in specialty areas such as technology-based communications, innovative cross-cultural programming, monitoring regulatory changes affecting international students and/or other specialty areas
  • Develop a comprehensive understanding of all HR Service Center operations, processes, systems and applicable policies and laws
  • Ensure timely and correct response for all customers inquiries, complaints and requests and provide accurate consistent recordkeeping and maintenance of HR records
  • Actively listen and ask appropriate follow up questions to collect necessary information to identify underlying issues or related requests
  • Analyze information obtained and determine which policies and laws are relevant to the situation
  • Utilize empathy, diplomacy & tact to promote positive employee engagement
  • Identifies common questions and issues and create solutions to address them
  • Maintain data in the various HR systems (GEMS, Kronos, Careers ) Ensure data integrity and preform accurate and timely entry
Qualifications for services advisor
  • Must be extremely proficient in Microsoft Word, Excel and Power point
  • Experience in dealing with people both local and foreigners
  • Services related experience
  • Good time management & Ability to meet deadlines and prioritize whilst maintaining consistently high standards
  • Problem solving experiences
  • Strong experience with HR systems

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