Customer Service Specialist Job Description
Customer service specialist
provides exceptional customer service to incoming callers and customers; proactively communicate with customers and the management team to ensure necessary requirements are met.
Customer Service Specialist Duties & Responsibilities
To write an effective customer service specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Assists Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will-calls
Communicates with customers on the telephone to explain products and services and answer any questions or concerns they may have
Process the opening of new accounts for new and existing customers
Handles the least complex transactions associated with account activity and customer inquiries
Identifies and pursues cross selling opportunities by explaining additional products and services to customers or potential customers
Assist with various reports for the department
Monitor Status of Customer Orders to internal customers
Address Customer Alerts
Internal Key Performance Indicators (KPI’s)
Drive order to meet delivery metrics On-Time-To-Request (OTTR) – end customer
Customer Service Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service Specialist
List any licenses or certifications required by the position: CPR, LOMA, PHR, CEBS, ISM, APICS, EUR1, APIC, DOT, PLP
Education for Customer Service Specialist
Typically a job would require a certain level of education.
Employers hiring for the customer service specialist job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Business, Education, Management, Associates, Technical, General Education, Business/Administration, Marketing, Engineering, Faculty
Skills for Customer Service Specialist
Desired skills for customer service specialist include:
Field Management System
Online ordering and more to ensure customers technology needs are met
Product
Policies and procedures
Santander products
Service and systems and ability to communicate and educate customers
Sovereigns products
Specimen requirements and all clinical protocols
Successful customer service principles and practices
Bank products & services
Desired experience for customer service specialist includes:
Experience in Customer Service, Sales and Marketing is a plus
A minimum of 5 years’ experience, including New Accounts, Customer Service and Wires
Proficient PC skills (Word, Excel, PowerPoint), PeopleSoft experience preferred
Responsible for Past Due Reporting
Demonstrate identified “Customer Service” behaviors to internal/external customers
Develop and train on HOS Standardized work
Customer Service Specialist Examples
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Customer Service Specialist Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer service specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer service specialist
- Responsible for all assisting customers by answering questions, solving problems, and educating them on provided services via inbound phone calls and customer email inquiries
- Responds to customer inquiries regarding mailings
- Identify Customer needs, educate and sell customers on bank products, services and recommends solutions,Responds to and resolves customer inquiries on account status, researching problems and inquiries
- Manages CMI/VMI Programs as an input to IBP processanages CMI/VMI Programs as an input to IBP process
- Joint Forecasting with Specific Customers (such as Master Dstributors, Global Key Acounts) for BIC Service
- Works with Log Ops and Customer Supply Team to develop productivity initiatives with the customers and or intermediaries (distributors)
- Develop Customer and Channel Strategies
- May manage Customer Agreements
- Meet KPI metrics for claims processing in line with company set targets
- Participate in regular customer meetings
Qualifications for customer service specialist
- Provides feedback to the QA Manager
- Follows departmental initiatives to cultivate a “clients for life” culture
- 5 years minimum work experience in a similar role
- Documentation of consistently exceptional performance evaluations
- Interest in and ability to learn online systems
- Previous experience from the online and/or hotel/travel service industry is desirable
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Customer Service Specialist Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of customer service specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service specialist
- Order backlog management for distributors and direct customers
- Review, and process, change orders to ensure PSG backlog matches customer backlog, within agreed terms, conditions, and internal guidelines
- Work with sales, distribution, and planning teams to support urgent customer requests, own and drive escalated "expedites" as necessary
- Development, and maintenance, of positive customer relationships
- Support PSG sales team(s) with customer queries
- Support OEM/AD customer queries, such as scheduling and shipping queries, export information, and lead times
- Assist the finance team, and traffic customer related queries
- Management of returns, stock rotation, SIP and complaint resolution
- Order Admin - suspense table, block report, price maintenance
- Lead and/or assist Geo and Corporate projects related to Order Management and Supply Chain
Qualifications for customer service specialist
- Process management and planning skills minimun of 1 year
- Desirable knowledge in Computer Operating Systems (pref SAP and Microsoft Office)
- Deep understanding of Supply Chain Management
- Excel Skills Intermediate - Advanced (Critical)
- At least 3 years relevant experience and able to work independently
- Experience in using SAP, Oracle and QAD system is an advantage
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Customer Service Specialist Job Description
Job Description Example
Our growing company is hiring for a customer service specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service specialist
- Communicate effectively on requirements and policies and thereby coordinate with all relevant parties to ensure a smooth booking, documentation and invoicing process
- To ensure customer satisfaction through proper communication to customers via email
- Ensure that calls are attended to within 3 rings and comply with the accessibility and drop call ratio target
- Ability to perform the daily customer service operation including administration, coordination and all clerical responsibilities
- Handles and directs customer service calls and email complaints by providing customers with correct contact information or by filing a corporate complaint in our tracker
- Interact and correspond with various levels of management to resolve complaints
- Assist with other administrative functions as delegated by department manager
- Point person for all communication to and from customers regarding service-i.e
- Ability to resolve complex service and system issues, other issues that may arise
- Relay clear instructions/communications to switch and train crews
Qualifications for customer service specialist
- Must be a true team player, personable, professional and flexible
- Bachelors degree preferred with a focus in business related or technical fields preferred
- Or a minimum of a High School diploma required along with a minimum of five years experience building and managing customer relationships
- Positive outward communications (verbal & written) in all situations
- Must be a committed team player who seeks to do the right thing for the team, customer and business
- Diploma or equivalent with minimum 8 years experience in warehouse operations or customer service/ order processing related function
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Customer Service Specialist Job Description
Job Description Example
Our innovative and growing company is hiring for a customer service specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service specialist
- Remain familiar with all products and services offered in order to be able to answer customer questions
- Contact customers regarding incomplete order details that may delay the shipment of the order
- Process return orders while compiling reports of reasons and circumstances surrounding the return
- Send order summaries and related correspondence to customers via email
- Update orders and close cases in Salesforce
- Process and release EDI orders
- Process daily credit cards for Customer Service Orders
- Supply customers with copy of invoices, credit card receipts, tracking information, status of orders upon request
- As backup to Customer Services, may receive customer inquiries by phone or email and process sales orders and invoices ensuring that orders are filled completely and in a timely manner
- Handling 2nd level customer service support for partners and consumers (refund adjustments, consumer & partner gift card escalations)
Qualifications for customer service specialist
- Hands on experience with order management systems like SAP, Oracle, Salesforce, JDA, or similar
- Experience with MS Excel, Word, PowerPoint, Outlook, MS Office
- 3 - 5 years of experience in Customer Service and Logistics in Egypt & preferably Levant Countries region
- Provided quality support for all office staff including heavy telephone support and customers contact
- Performed extensive quality checks to ensure proper information from origin to destination and opposite
- Provided extensive customers follow-up to ensure complete satisfaction and gain repeat business
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Customer Service Specialist Job Description
Job Description Example
Our innovative and growing company is hiring for a customer service specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service specialist
- Own, manage, maintain, develop and improve Supply Chain relationships and processes both internally and
- Both French (and Dutch) orders by phone, fax or e-mail process within the official deadlines, providing specific and required information is recorded
- Ensure that tenders and contract provisions are met
- Replacement or additional offer products where applicable
- Keep the stock of stock products at the right level so that no delivery problems can arise
- It removed on time Expired kits of the stock
- Complaints document correctly and succeed
- Databases with customer data and prices keep up-to-date
- Provide customer service via phone and email
- Typically work with large volume customers ($1M+)
Qualifications for customer service specialist
- Able to work independently within defined processes and procedures
- A desire to learn about new products is strongly recommended
- Knowledge of relevant computer applications SAP, Excell
- Two to five years of experience on supply chain
- Higher education (commercial, technical, legal, humanitarian)
- Experience in business correspondence