Customer Service Executive Job Description

Customer Service Executive Job Description

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Customer service executive provides support via utilizing your extensive experience in MS Word, Excel and PowerPoint.

Customer Service Executive Duties & Responsibilities

To write an effective customer service executive job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service executive job description templates that you can modify and use.

Sample responsibilities for this position include:

Ability to communicate with our global customers in both written and spoken French within corporate environment
Making sure all queries are dealt with efficiently
Completing daily reports
Attending daily team meetings
Working to SLA agreements
Be proficient in and understand the print industry terminology
Seek guidance from Team Leader when unexpected situations arise
Support Service Delivery team with rationalisation programmes
Complaint handeling
Updating own knowledge on internal processes, procedures, regulations and products - and providing accurate guidance to clients at all times

Customer Service Executive Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Service Executive

List any licenses or certifications required by the position: CCNA, ITIL, MPLS, CCNP, IP, BCA, CCIP, SR, ALU, CCIE

Education for Customer Service Executive

Typically a job would require a certain level of education.

Employers hiring for the customer service executive job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Graduate, Electronics, Business, Telecommunications, Computers, Technology, Education, Business/Administration, Management

Skills for Customer Service Executive

Desired skills for customer service executive include:

Excel
Job
Organization
Ciena
MS Office
Microsoft Word
System documentation techniques
Documentations
JDSU
Transmission Equipment like Alcatel

Desired experience for customer service executive includes:

Liaise with customers on all aspects of the order including queries, complaints
Ability to work to KPIs
Native level French and English
Native level Italian a distinct advantage
Graduate with 3- 5 years experience in credit card industry
Ensuring a consistently high standard of customer service is provided - resulting in achievement of customer satisfaction targets

Customer Service Executive Examples

1

Customer Service Executive Job Description

Job Description Example
Our company is hiring for a customer service executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer service executive
  • Monitor and support all customer orders through to delivery working with other departments and outside organisations as necessary
  • Working to a target system, with strict month end deadlines
  • To understand and develop SAP functionality
  • To build and sustain excellent industry, market and brand knowledge and awareness
  • To represent Customer Services at internal and external meetings as necessary and keep the team updated
  • To process debit notes quickly and accurately
  • To assist the team in the day to day order to delivery processes as necessary
  • To provide training for holiday cover and sick leave, cross-training with team colleagues
  • To assist in the creation and maintenance of department procedures
  • To attend training programmes both internal and external as and when required
Qualifications for customer service executive
  • Able to accept challenges and improve status quo
  • Logistic planning and coordination
  • Problem solving with minimal supervision
  • To ensure filing systems are maintained, work station and office remain tidy
  • To liaise with all customers (internal departments and customers) to ensure service levels are met
  • To provide management reports as required
2

Customer Service Executive Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of customer service executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service executive
  • To provide a proactive customer care service in a professional and courteous manner to the allocated clients
  • Providing first line support to clients
  • Interpreting client data, escalating queries and seeing these through to a resolution
  • Liaising with other departments to solve queries
  • Ensuring all communication with clients is recorded accurately using our online tool (CRM)
  • Guiding clients on software to enable them to act more autonomously
  • Process and raise required requests/transactions and make strategic decisions to service customer requirements
  • Be the daily first point of contact for payment queries from third party suppliers
  • Ensure that any weekly reconciliation queries are received and resolved on a weekly basis and to the agreed SLA’s
  • Calculate and raise any credits or debits to third party suppliers/retailers as a result of weekly reconciliation files or sundry payment reports
Qualifications for customer service executive
  • Recognized Degree in Business or related courses
  • Proactive with strong leadership ability
  • Enthusiastic and self-motivated with a desire to achieve excellent service
  • Good command of spoken and written English Language and Bahasa Malaysia
  • Positive, pro-active attitude and flexible approach
  • Organized, self motivated, dynamic and goal oriented
3

Customer Service Executive Job Description

Job Description Example
Our growing company is looking to fill the role of customer service executive. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service executive
  • Being the point of contact for CMMT/CSC and network Mobility queries
  • Liaising with brands contacts to receive regular updated information for insertion into Mobility
  • Performing regular housekeeping checks to identify and rectify any system data gaps to reduce the volume of system errors and taking corrective action
  • Regular manual data inputting of information into Mobility
  • Escalate any system performance issues to enable swift corrective action and minimal disruption to service for all key stakeholders
  • Assist in the planning and delivery of a programme of retailer support and engagement activities with the Mobility Programme, such as the coordination of Webinars, the production and updating of information guides and compiling regular updates for cascade via Desktop
  • Gather and report on feedback from different stakeholders on Mobex and the Mobility Programme to feed into service improvements and system developments
  • Produce regular reports from system data on the Mobility Performance
  • Cover for the Customer Service Executive during periods of absence or annual leave
  • Must have excellent knowledge in the operating system (NECOM)
Qualifications for customer service executive
  • Adaptable to world changing environment in economy, political situation which will affect customer requirements and freight and liners dynamics
  • Very good key board skills
  • Previous working experience in Customer Service
  • Candidates must have degree in any field
  • Must have at least 3 years working experience in Customer Service and processing order for domestic and export orders
  • Knowledge in trade financing instruments especially letter of credit
4

Customer Service Executive Job Description

Job Description Example
Our company is looking to fill the role of customer service executive. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service executive
  • Confident communication over the phone and via email
  • Positive team participation in various projects within the department
  • A gross salary of EUR 1785,- based on 40 hours per week
  • Convenient office location in the center of Berlin
  • 25 holidays per year on full time bases
  • Quarterly Bonus Plan 12% of your salary, based on set targets
  • 25% Premium pay for hours worked after 8 pm
  • 60% Premium pay for hours worked on the Weekend
  • Full time (4 weeks) paid training
  • Convenient working location within Singapore
Qualifications for customer service executive
  • A high degree of maturity with good interpersonal and communication skills
  • Highly organized and able to handle multiple tasks
  • Proactive, result-oriented and a good team player
  • Good communication and coordination with internal and external parties
  • Manage customer event or promotional order activities in conjunction with Generating Demand
  • Application of reason code methodology to record appropriately all changes within customer orders
5

Customer Service Executive Job Description

Job Description Example
Our company is looking for a customer service executive. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service executive
  • A gross salary of EUR 1855 based on 35 hours
  • Quarterly Bonus Plan 6% of your salary, if you meet certain requirements
  • Lunch Vouchers
  • 50% reimbursement on public transports
  • Actively work across businesses and functions to provide seamless customer support
  • Sales Order Processing for account and walk in customers
  • Customer account management in relation to credit and sales orders
  • Manage returns and ensure credit notes are booked on time for all returns and aligning with the cut off time set
  • Ensure daily Billing cycle is completed
  • Ensure approvals are in place for Prices & Discounts and liaise on the same with Commercial team
Qualifications for customer service executive
  • Maintain customer master data regarding Customer point of contact for Order, Follow up on Direct Customer Orders and Product portfolio for each OPC
  • Timely execution of CRR documents received from OPC
  • CFR (Case Fill Rate)
  • At least 3 years relevant working experiences in customer service
  • Strong communication skill and creative mindset
  • Attention to details, hardworking, responsible and self-motivated

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