Customer Executive Job Description

Customer Executive Job Description

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Customer executive provides detailed project insight (Customer/Internal perspective) in order to clearly define brief parameters and capture them in Project management system Project management system;.

Customer Executive Duties & Responsibilities

To write an effective customer executive job description, begin by listing detailed duties, responsibilities and expectations. We have included customer executive job description templates that you can modify and use.

Sample responsibilities for this position include:

Continuously improving customer service levels and OTIF numbers in co-operation with the IMC (In Market Company), Planning, Production, Finance and other parts of the business to strive for excellence in a highly competitive environment
Continuously improving customer service levels and OTIF numbers in co-operation with the IMC (In Market Company), Planning, Production, Finance and other parts of the business to strive for
An ability to work well in a team
Attention to detail/procedures
Adhoc insight requests
Achievement of your objectives
Ability to provide, for your annual appraisal a minimum of 5 specific quality examples, of how you demonstrate each of the competencies
Acknowledge sales orders and enter into BaaN, weekly update of sales orders status to customers
Ability to map technology solutions to solve business problems or advance business goals
All orders received are accurately processed for the business in a timely fashion

Customer Executive Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Executive

List any licenses or certifications required by the position: ITIL, CCNA, MPLS, CCIE, SDN, CPA, ACCA, CP, SCP, SHRM

Education for Customer Executive

Typically a job would require a certain level of education.

Employers hiring for the customer executive job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Education, Marketing, Business/Administration, Management, Engineering, Science, Business/Management, MBA, Communication

Skills for Customer Executive

Desired skills for customer executive include:

Contract management
Customer relationships
Finance
People management
Project management and relevant industry information
Broader solution
Customer and company
Front-to-Back Office processes
Challenge and define adopt / expand scope and approach
Common IT methodologies and performance management tools

Desired experience for customer executive includes:

Previous experience within the financial services
Committed to identifying opportunities for improvement
Able to work on own initiative part of a team
Ability to empathise with and quell customer anger and discern fact from supposition
Self motivated and uses initiative
All credits are raised against returns, authorisations, shortages, refused orders, prices queries and retro funding in line with specific account procedures and agreed credit authorisation limits

Customer Executive Examples

1

Customer Executive Job Description

Job Description Example
Our growing company is looking to fill the role of customer executive. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer executive
  • Providing a High Quality Customer Service to agreed service standards
  • Capturing and entering orders
  • Resolving delivery and price related issues
  • Managing promotional and malt stock allocations
  • Manage export documentation processes
  • Single point of contact for customers and supply
  • Managing primary and secondary distribution orders
  • Managing stock inventory target
  • Ensure that orders and returns are processed and managed through on to the Cinram system in accordance to cut off timings
  • Excellence in a highly competitive environment
Qualifications for customer executive
  • Works with Customer Business Manager (CBM) to anticipate opportunities for the category and customer or issues that may arise, and that take appropriate proactive steps
  • Recognized Degree holder
  • Knowing one of the airline systems, the GDS environment and competitive landscape
  • Supporting a culture focused on customer satisfaction, delivered through effective systems & processes
  • Ensuring that customers questions and problems are resolved properly and quickly
  • Provide a professional and customer centric response to incoming inquiries from our third party hire suppliers and our customer mobility management team in relation to all financial aspects of the Mobility Programme
2

Customer Executive Job Description

Job Description Example
Our company is hiring for a customer executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer executive
  • Act as a contact in relation to ARCS damage/insurance cases
  • Liaise with the Mobility Executive in relation to any system issues that are identified
  • Audit, querying, investigating and resolving any ancillary payment claims on a monthly basis payment and process payment within an agreed timeframe
  • Ensure that suppliers understand the systems and processes and to work with them to ensure that the provision of information enables them to reconcile their accounts
  • Provide reports on the financial aspects of the Mobility Programme and stakeholder performance
  • Cover for the Mobility Executive, with core tasks, during periods of absence or annual leave
  • You’ll work closely with the Senior Customer Marketing Manager to deliver targeted communications campaigns across ATL and BTL channels, including direct mail, press, email, SMS, targeted social media and digital
  • You’ll work with the Senior Manager to agree top-level comms strategy for your campaigns
  • You’ll work closely with data and insight teams to understand your audiences, make decisions about who to target, and to pull segmented data accurately
  • You’ll work with creative agencies to develop campaign messaging and creative
Qualifications for customer executive
  • Ability to converse with and influence senior leaders in companies
  • Able to work independently in an entrepreneurial environment
  • Handle escalated insurance complaints by considering a logical, empathetic and customer focused approach in all cases and provide outstanding customer service and support
  • Ability to think outside of standard processes to find the right and appropriate solution for our customers Identifying and justifying where you need to work outside the insurance guidelines in order to resolve the customers complaint and be accountable for these decisions
  • To listen to our customers, understand their needs, empathise with them, deliver excellent customer service and the right resolution for them
  • Adapt your approach to resolve each customer compliant
3

Customer Executive Job Description

Job Description Example
Our company is searching for experienced candidates for the position of customer executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer executive
  • Produce regular analysis on email campaigns and report back for all global markets
  • Work with the marketing technology team to overcome technical hurdles and increase efficiencies
  • Monitor and track all global triggered & scheduled sends, raise incidents and escalate any issues
  • Work with teams across the business to solve incidents in appropriate response time according to severity
  • Support other Markets globally in their client communications and email deployment
  • Represent the voice of the customer through all functions and at all levels of the organisation
  • Lead the commissioning of primary research and utilise secondary data sources to gain a better understanding of luxury trends, brand equity and customer needs to support decisions relating to the wider business and marketing strategy
  • Manage the collation of data from the regional product planners, to draw together regional inputs to develop a clear picture of the global customer
  • Develop the customer segmentation for the next generation of customer and products
  • Full responsibility for the effective management of the customer satisfaction program (CSI) - liaising with external agencies, being the point of contact for dealers, managing data transfers and data quality within Synergy, analysis of the data to provide actionable insights to all key stakeholders
Qualifications for customer executive
  • Provide complete end-to-end communication with your customer via telephone or email
  • To keep up to date of any changes in the company’s operations, products and services which will enable you to identify further opportunities to improve customer satisfaction and retention
  • To remain positive in a busy and challenging environment and be adaptable to change
  • To prioritise your time efficiently to manage all complaints, including liaison with other departments and 3rd parties
  • To maintain all insurance reports and documentation
  • To keep an end to end audit trail of every customer contact and resolution and ensure we remain 100% compliant throughout all of our processes
4

Customer Executive Job Description

Job Description Example
Our company is growing rapidly and is hiring for a customer executive. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer executive
  • Manage the research budget and drive efficiencies to ensure maximum ROI
  • Drive engagement of Regional Operations Managers and lead the interpretation of dealers’ CSI results to drive change within the dealer network to increase customer satisfaction and retention, using quarterly dealer reports
  • Single point of contact for all global customer feedback through a variety of touchpoints (Launches/Events/Dealer visits/PDC drivers/Training)
  • Manage external agencies to ensure programmes meet stakeholder needs, are delivered efficiently, on time and within budget
  • Work cross functionally and build relationships with all departments and stakeholders
  • Support the FAB activity
  • Supervise and develop/train junior team members
  • Owns the end to end management of customer queries incl
  • You will deal with general day to day enquiries from suppliers such as accounting queries
  • You will deliver excellent customer service and meet the requirements of the customer
Qualifications for customer executive
  • To ensure you understand regulation and the DISP and ICOB rules in relation to complaints handling as stipulated by the FCA
  • To identify and capture the root cause of complaints, feedback to relevant areas/teams and agree necessary resolutions
  • Participate fully with the requirements of the company’s Training and Competence scheme
  • Liaise with relevant stakeholders to feedback and seek advice to provide the right resolution for your customer
  • Experience with print and digital direct marketing campaign delivery, segmentation and test and learn approach, preferably within the telco industry
  • Good analytical eye – able to pull together marketing reports and identify KPI trends
5

Customer Executive Job Description

Job Description Example
Our company is growing rapidly and is hiring for a customer executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer executive
  • Effectively resolve supplier queries
  • Build effective relationships with suppliers
  • Accurate data entry into multiple systems
  • Manage & update the category data tools & reports which are used by the Customer Category Management Leadership team
  • Support the Lead Customer Category Manager & Customer, Customer Category Manager in delivery of market/category/ channel/customer updates
  • Manage the Picture of Success team scorecard inputs & support in post range review analysis
  • Build expertise an expertise in instore execution through regular store visits & sharing of insight & best practise across channels & customers
  • Own, create (where appropriate) & support the updating of the Customer Category Manager’s team’s Standard operating procedures
  • Manage the category JDA database & build an expert user knowledge level of JDA Space Planning - supporting the Customer Category Manager team (where relevant) in range review JDA builds
  • Support the Lead Customer Category Manager & Customer Category Manager’s in building planograms for customers
Qualifications for customer executive
  • Minimum 1 to 3 years experience in a customer-facing, role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or hands on Customer Success Manager in the Cloud ecosystem
  • Degree educated or equivalent (Masters preferred) and membership/qualification of relevant professional body (MRS/CIM)
  • Comfortable talking to customers in various situations to tease out information
  • Experience of supervision of junior staff
  • 10+ years consulting background, pre-sales or similar experience at the enterprise level
  • Willingness to travel up to 25%Strong project management skills and an ability to multitask without getting frazzled

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