Customer Satisfaction Job Description

Customer Satisfaction Job Description

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Customer satisfaction provides testing for computer skills in window based applications, Word and Excel (Outlook is a plus) and Customer service skills.

Customer Satisfaction Duties & Responsibilities

To write an effective customer satisfaction job description, begin by listing detailed duties, responsibilities and expectations. We have included customer satisfaction job description templates that you can modify and use.

Sample responsibilities for this position include:

Identification of quality issues in customer focus and manufacturing environments
Root cause issues and conduct testing for resolution actions working closely with supplier
Collaborate with Manufacturing, Engineering, and other responsible groups for issue resolution and corrective action implementation
Customer warranty issue resolution through Transmittal Based Tracking Matrix
Reduction in product defects through participation in engineering development and validation meetings and task management
Employ the standardization of best practices to ensure quality product
Mitigate warranty issues related to customer dissatisfaction and prevention of future issues
Analyzes customer loyalty survey data (prepares reports, graphs, presentations) and tracks actions taken to address customer issues
Ensures on-time quarterly customer satisfaction score collection and quarterly customer review meeting summaries from all business units, reviews scores and translations, flags errors, works with Risk & Assurance on completing score audits, and prepares quarterly communications to the Quality and executives
Prepares site specific presentations listing the quarterly customer satisfaction results and shares them with all sites

Customer Satisfaction Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Satisfaction

List any licenses or certifications required by the position: DFSS, ITIL, JD, OU, ISO

Education for Customer Satisfaction

Typically a job would require a certain level of education.

Employers hiring for the customer satisfaction job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Engineering, Business, Technical, Associates, Education, Management, Finance, MBA, Business/Administration, Marketing

Skills for Customer Satisfaction

Desired skills for customer satisfaction include:

PC applications
Spreadsheet
Word processor
Jabil’s software packages
Mainframe applications to create specialized applications
Products of a highly technical nature
Microsoft Word and Excel
Product line and is familiar with promotions and pricing schedules
Quality systems
Strong organizational skills

Desired experience for customer satisfaction includes:

Demonstrated ability to keep high quality, accurate and complete records
Preferred experience in a "technical" service center environment and familiarity with the functions therein
Ability to acknowledge and resolve complex customers issues while keeping the business in mind
Bachelor degree or higher in Engineering (other 4 year technical degrees with relevant experience may be considered)
5 years of experience in engineering, quality or manufacturing
Working knowledge in MS Office suite

Customer Satisfaction Examples

1

Customer Satisfaction Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer satisfaction. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer satisfaction
  • Supports development of the customer service workshops and training programs
  • Provides additional customer satisfaction related support as needed
  • Position requires a proactive self starter capable of conducting highly technical engineering investigations of customer reported incidents to identify the need for design or manufacturing countermeasure action
  • Candidate also establishes priority and action plans for multiple incident investigations as well reporting results by presenting the product issues to management for countermeasure development
  • Develop and submit on time root cause and corrective action reports to 3rd party Registrars on external audit NC to ensure certifications are maintained
  • Ensure corrective action for a customer complaint, internal/supplier nonconformance or audit finding has effectively address the root cause, will prevent re-occurrence and meet the customers/auditors expectation
  • Programs planning efforts of a unit's activities
  • Analyzes data, conducts research, identifies trends, conducts business plan analyses and feasibility studies
  • Provides support for projects and operations including, but not limited to analyses, reporting, budget and scheduling
  • Conducts risk, resource, cost-benefit, variance, impact and/or other complex analysis
Qualifications for customer satisfaction
  • Experience with powertrain systems
  • Bachelor's degree in marketing or statistics
  • Candidate must possess superior organizational skills, problem solve and meet deadlines
  • Plus 1 - 3 years of experience in the relative field
  • Respond promptly to customer phone and email inquiries, forwarding complaints to the appropriate department and following up for resolution
  • Work closely with operations staff to quickly communicate any pertinent service information (delays, service disruptions, ) to passengers
2

Customer Satisfaction Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of customer satisfaction. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer satisfaction
  • Typically has project and/or unit-specific responsibilities within the scope of the job
  • Responsible for preparing operating budgets for units or departments based on actual performance, previous budget figures, estimated revenue, expense reports and other factors
  • Review expenditures of requisitioning departments to ensure conformance to budgetary limitations
  • Maintain records of expenses, inventories and budget balances
  • Establish budgetary control systems
  • Audit vouchers and expense accounts
  • Bachelor’s degree in related field and seven to ten years related experience
  • Driving thought leadership around developing a single customer ops view / measurement system for Support & Deployment Services across SDS businesses (Technical support, Global Field Delivery, Deployment, Client Basic Support) and regions
  • Determining key initiatives to help drive customer improvement for SDS business while driving alignment towards those initiatives with the operational teams
  • Driving consistency in measurement across regions and business
Qualifications for customer satisfaction
  • Self-starter and motivated is essential
  • Very strong experience with SQL, Excel, SPSS, Foresee experience greatly preferred
  • Ability to define, implement and report quality indicators/dashboards which trigger continuous improvement actions and to assess the quality level of a process and its outputs
  • Ability to alert/stop and put an end to any process which would endanger customer satisfaction or decrease internal performance on the basis of factual measurements
  • Has ability to prioritize and execute under challenging time constraints, making decisions based on facts and data
  • Strong sense of customer satisfaction and willingness to take challenging tasks
3

Customer Satisfaction Job Description

Job Description Example
Our growing company is looking to fill the role of customer satisfaction. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer satisfaction
  • Managing global projects with multiple regions of key stakeholders
  • Influencing a broad spectrum of stakeholders toward achieving business goals
  • Driving results in a cross matrix organization
  • Define, agree, communicate and execute strategies and targets for Parts & Service organization
  • Develop the global management team and the people to support future challenges contributing to Volvo Buses profitability
  • Accountable for the accuracy and integrity of findings and recommendations
  • Provides staffing for the Customer Service function to meet customer's requirements
  • Provides Customer Service team with good communications and keep them informed of changes within the company
  • Provides CSA support by providing coverage during holidays, absenteeism, periods of high workload
  • Liases with Business Managers to ensure CSA is giving support to customer
Qualifications for customer satisfaction
  • Ability to get things done through influence, breaking the resistance to change
  • Ability to monitor and follow-up on plans using relevant metrics (short-term and long-term)
  • Excellent communication skills with different levels of the organization
  • Ability to develop short and long term quality improvement plans
  • Strong exposure & deep understanding of the 8D methodology
  • Knowledge of manufacturing processes, QC tools, and other problem solving methodologies
4

Customer Satisfaction Job Description

Job Description Example
Our growing company is hiring for a customer satisfaction. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer satisfaction
  • Carries out yearly appraisals to each member of staff
  • Provides management to work area by training and mentoring Team Leaders and providing advice with regards to achieving daily quality, production, and turn time goals
  • Monitors trends in functional areas, reporting this information to management and customers, and initiating corrective actions as necessary
  • Prepares daily, weekly, monthly and quarterly data as required
  • Reviews employee attendance records
  • Monitors and edits employee time system
  • Monitors qualification of gain share financial incentive bonuses
  • Provides advice to Team Leaders with regards to all unit employees adhering to company policy
  • Study’s new and current processes to ensure the most efficient and effective flow is in place
  • Research and analyze customer required dates against forecasted order shipment dates
Qualifications for customer satisfaction
  • Atleast 3 years working experience in the field of Quality Engineering/Assurance and/or Customer Satisfaction
  • Atleast 2 years working experience in the field of Product Engineering, or equivalent technical knowledge on UPS products (3phase and 1Phase)
  • Skilled in data analysis, with the ability to handle and convert massive amounts of data into an executive summary
  • Extensive experience in using MS Excel & MS Powerpoint
  • Minimum 3 years in automotive design, manufacturing or supplier quality required
  • 10+ years of experience and proven results in the areas of strategic thinking, problem solving and innovation, with experience in customer survey and measurement
5

Customer Satisfaction Job Description

Job Description Example
Our company is searching for experienced candidates for the position of customer satisfaction. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer satisfaction
  • Based on review of reports, cancels customer orders, processes/validates/sorts MRM’s and makes corrections to system based on errors found on error and/or audit reports
  • Validates high dollar adjustments through a review of supporting documentation
  • Collects, reviews, and consolidates documents that support A/R adjustments for scanning and storage
  • Prepares and processes A/R adjustments including pricing adjustments, delivery fee adjustments, service fee adjustments, minimum order charge adjustments, export/international claims, and/or price rollbacks
  • Generates summary reports to management on high dollar adjustments to identify customer/retailer warehouse product types and trends
  • Works with Central Billing and Control desk to review and audit keyplex jobs, A/R errors, and rejections
  • Assists Call Center management in the research and resolution of high dollar customer claims that may require interaction with warehouse management and associated support departments
  • Provides phone coverage for Call Center, as assigned
  • Completes special projects for Call Center management
  • Be responsible for the profitability and customer satisfaction for assigned contracts
Qualifications for customer satisfaction
  • Broad experience in operational areas such tech support, deployment, parts, field services affecting customer experience
  • Ability to drive thought leadership and translate that leadership into tangible, clear and concise deliverables at the executive levels
  • Experience in driving executive alignment, especially among businesses with multiple priorities
  • Understanding of Net Promoter Score & Customer Survey
  • Ability to deal with ambiguity, while at the same time clearly determining priorities, making strategic decisions and then articulating the issues, solutions and ongoing performance to teams and executives in ambiguous situations
  • Fundamental understanding of presenting data including basic statistics

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