Advocate, Customer Job Description

Advocate, Customer Job Description

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Advocate, customer provides accurate information in a courteous and timely manner to facilitate customer satisfaction, while maintaining customer confidentiality, as well as proprietary and confidential Ethicon & J&J information.

Advocate, Customer Duties & Responsibilities

To write an effective advocate, customer job description, begin by listing detailed duties, responsibilities and expectations. We have included advocate, customer job description templates that you can modify and use.

Sample responsibilities for this position include:

Act as subject matter experts for regulatory and compliance elements of customer complaint management
Develops a joint Account Management Plan (AMP) and execute against t plan in conjunction with VBlock and/or partner account teams
Demonstrated ability to communicate with multiple levels of leadership
Successfully troubleshoot terminal issues and articulate directions to various audiences
Research, respond to and resolve service requests and customer inquiries via phone and email
When appropriate, initiate calls to premium customers to answer questions and resolve issues
Serve as the single point of resolution for the customer and assist with product information and site navigation
Ensure that new customers are familiar with LinkedIn procedures and processes that will impact their ability to manage their online businesses
Accurately record customer trends using internal tools
Flexibility with shift timings

Advocate, Customer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Advocate, Customer

List any licenses or certifications required by the position: ITIL, PMI, FML, CX, PMP, III, IAM, SRC

Education for Advocate, Customer

Typically a job would require a certain level of education.

Employers hiring for the advocate, customer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Associates, Business, Education, Management, Technical, Computer Science, Business/Administration, Engineering, Marketing, Information Systems

Skills for Advocate, Customer

Desired skills for advocate, customer include:

ACAA and CRO requirements when working with passengers with disabilities
Healthcare
Benefits
Business processes
Compliance
Coordination of benefits
Customer service and administrative protocols
Ethicon and other J&J product and services within the Customer Support Center
Ethicon products
HMO

Desired experience for advocate, customer includes:

Knowledge of Sears/Kmart products, policies, procedures and guidelines preferred
Ability to speak, read, write, and comprehend English instructions in order to complete internal documentation, present information to and communicate with customers and associates of Sears
Ability to negotiate, analyze and troubleshoot
Ability to interpret business policy and/or business rules
Ability to use general office equipment such as fax machines, photocopiers, telephone and computerized databases
Ability to learn detailed information and adapt quickly to changes

Advocate, Customer Examples

1

Advocate, Customer Job Description

Job Description Example
Our innovative and growing company is looking for an advocate, customer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for advocate, customer
  • Must be crossed-trained on all Tier I, Heartland ECSI products, services, call center policies and best practices
  • Answer, investigate and/or initiate actions on customer inquiries efficiently, using all customer access channels
  • Assist other team members to promote center activities and job knowledge
  • Consistently meet or exceed performance standards for service quality, accuracy and volume
  • Order Entry/Order Management, ensuring all information is accurate to ensure perfect order delivery
  • Daily pro-active communications with internal & external customers
  • Work with Supply Chain and Product Management to identify new product needs and insure timely set up to meet customer requirements
  • Manage credits, debits and deductions
  • Manage and maintain spreadsheets / reports
  • Handle basic product information calls from downstream customers
Qualifications for advocate, customer
  • Ability to comprehend and write simple instructions, correspondence and memos
  • Proficient with Microsoft office based software applications
  • 5+ years relevant experience (customer facing, large accounts, industry related) with a Bachelor’s Degree
  • Ability to work collaboratively with other team members (Business Teams, Service Territory Managers and Customers directly)
  • To easily and proficiently communicate in German and English
  • Prior patient/customer experience preferred
2

Advocate, Customer Job Description

Job Description Example
Our company is growing rapidly and is hiring for an advocate, customer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for advocate, customer
  • Develops a holistic view of each customer and proactively identifies areas where expansion opportunities exist and product value can be maximized
  • Conducts and leads Customer Care account review meetings
  • Coordinates product Health Checks and provides maintenance best practices along with training recommendations
  • Documents and manages action items, assigned owners, and timelines during a break/fix customer impact event
  • Drives corrective action plans, participates in Root Cause Analysis including incident and problem management activities, and clearly articulates next steps to the customer
  • Stays current on company and industry technologies
  • Proactively contact consumers (via phone/email/text) to identify their needs in a professional and pleasant manner
  • Use active listening skills to provide exceptional service and resolution when speaking to consumers
  • Ability to make a script sound conversational
  • Flexible with schedule as shifts require weekend hours and some holidays
Qualifications for advocate, customer
  • Serves as a role model for exceptional customer service
  • Very strong verbal, interpersonal and written communication skills with the ability to make executive level presentations, effectively persuade and educate, and diplomatically communicate priorities
  • Ability to talk across stakeholders - skilled at speaking the language of and connecting with client and publishing partners one moment and then driving customer needs in development team sprint meetings
  • Strategic Thinker – manages complexity, understands business, innovative, sees beyond situation at hand to broader product implications and market needs
  • Has “Edge” – willing and able to make tough calls when necessary with minimal fallout, has tenacity needed to pursue uncertain or challenging goals
  • 6 months customer service experience or 6 months office experience
3

Advocate, Customer Job Description

Job Description Example
Our company is growing rapidly and is hiring for an advocate, customer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for advocate, customer
  • Fields calls as a Virtual Receptionist for attorneys
  • Acts as the face of the company by interacting with both our clients callers who need legal services
  • This is a Full-Time position working from 12pm to 8pm
  • Fields phone calls for High Performance Marketing
  • Walk customers through the process of submitting an order through the self-service portal
  • Answer inquiries regarding customers' accounts
  • Key punch supplier and sample withdrawals
  • Electronic imaging
  • Research shortage and miss shipped claims
  • Process/enter orders and pick-ups
Qualifications for advocate, customer
  • Receive and respond to telephone and/or written inquiries
  • Receive and process information to determine needs/wants from customer
  • Determine appropriate action to be taken to resolve questions/issues
  • Assist callers to understand processes, procedures, or tools/systems
  • Analyze inquiries to anticipate and determine inquirer’s needs and next action to be taken to respond in a prompt and accurate manner
  • Research and coordinate resolution of issue
4

Advocate, Customer Job Description

Job Description Example
Our company is looking to fill the role of advocate, customer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for advocate, customer
  • Assist the Vigilance Reporting team in collecting the required data for initial assessment of reportability any request of information from Competent Authorities and Notified Body
  • Support the screening of complaints for reported serious injury/deaths and the assignment to investigators within two business days
  • Review complaint records of other complaint investigators to warrant the quality of the complaint record
  • Escalate to the Complaint Handling Unit manager when necessary to determine action to drive timely and effective resolution of the complaint
  • Analyze data on Support usage, surveys and all other forms of feedback to form a comprehensive point of view on clients/territory
  • Educate the customer on the value of support and keep in contact with the customer on a quarterly basis through an outreach program
  • Build relationships with our external customers and partner with internal customers to ensure customer satisfaction
  • Proactively communicate daily with internal and external customers
  • Complete courtesy calls to external customers to ensure world class customer service, and proactively fill partial truck orders
  • Assist in training new employees and cross training across all channels
Qualifications for advocate, customer
  • Sales or cross-selling experience, a plus
  • SalesForce knowledge, a plus
  • Or equivalent combination of education and mortgage processing experience
  • 1-2 years of Account Management or Retention skills preferred
  • Ability to think creatively and use various methods in problem solving
  • Associates Degree or 60 Hours of Higher Education required
5

Advocate, Customer Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of advocate, customer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for advocate, customer
  • Initiate the consumer auto finance process with customers who have applied for an auto loan
  • Assist customers with requirements that prevent the process from moving forward
  • Provide information to customers about products and processes
  • Understand lending partner programs and coordinate with underwriters
  • Determine customer frustration points and areas for enhanced processes
  • Share inefficiencies with manager and recommendations for new solutions
  • Available for Saturday shifts and may require additional shifts as needed
  • Effectively solve customer inquiries via phone, email, and social media
  • Hold a high bar for customer service when owning customer interactions
  • Estimated time of arrival requests for inventory and shipment detail
Qualifications for advocate, customer
  • Must be Microsoft literate
  • Must have the ability to understand and support multiple products and processes associated with those products
  • Minimum of 5 years in Customer Service experience
  • Experience with conflict management and resolution a plus
  • Liaise between DHS Components and Project teams to ensure transparency on CDM capabilities and RFS project schedules
  • Proactively communicate CDM Program activities to DHS and Components over the life of the program

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