Health Advocate Job Description

Health Advocate Job Description

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Health advocate provides appropriate recommendations and support including warm transfers to other internal services, educational articles and referrals to community, state and federal services and resources.

Health Advocate Duties & Responsibilities

To write an effective health advocate job description, begin by listing detailed duties, responsibilities and expectations. We have included health advocate job description templates that you can modify and use.

Sample responsibilities for this position include:

Communicate in a timely manner with Skilled Nursing Facilities, Community Health Agencies, and physician offices in contacting for patient follow up
Monitor and research the internet, print media and industry magazines for market trends and information that will increase their knowledge of the insurance industry, our clients and the industries in which our clients operate
Coordinate with SOP (Claims Management, Loss Control, ) the required services available to the insured
Obtain daily meditech reports of patients flagged for discharge from patient access leadership of patients currently in house with valid e mail address
Work by unit prioritizing observation and surgical patients
The Health Promotion Advocate will utilize a laptop to assist patient in logging in to portal .Assist patients in navigating portal reviewing various screens
Provide patient and family teaching regarding portal access and navigation
Collaborate with other agencies for the continued education of the patient portal
For patients discharged without accessing the portal, two telephone attempts will be made to contact the patient and documented in Meditech
Comply with infection control policies as outlined IC 10 cleaning of clinical computers

Health Advocate Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Health Advocate

List any licenses or certifications required by the position: MA, CPR, BLS, CCM, CM, CHES

Education for Health Advocate

Typically a job would require a certain level of education.

Employers hiring for the health advocate job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Social Work, Psychology, Health, Public Health, Communications, Coaching, Counseling, Education, Human Services, Associates

Skills for Health Advocate

Desired skills for health advocate include:

CRMS
InterQual
Peradigm
Sidewinder and other software in order to perform job duties
Community
Healthcare delivery
State and federal laws and resources
Medical terminology
Sanitation
Computer systems and software used in functional area

Desired experience for health advocate includes:

Daily reconciliation of all patients discharged and their status relating to the portal will be provided to executive leadership
Receive calls from members in regards to various healthcare issues (e.g., infertility, disease, medication, ) and determine best course of action/s to assist the members while adhering to established policies, procedures, and key performance indicators (KPIs)
Identifying and qualifying new business prospects by determining if the prospect matches the assigned business segment services and qualifications, outlining opportunities and benefits of pursing a relationship
Establishing an excellent working relationship with clients, continuously striving to improve the business relationship and level of overall service the assigned business segment is providing
Minimum 5 years increasingly responsible experience in sales, business development, account development, business to business sales, or a related are is required
Minimum 3 years' experience selling health care related products with a focus on selling required

Health Advocate Examples

1

Health Advocate Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of health advocate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for health advocate
  • Prepare meeting materials and make necessary meetings and appointments
  • Participate in activities associated with a variety of departmental projects ensuring established deadlines are met
  • Perform research to assist with departmental needs and special projects
  • Assist staff with various projects and special tasks, with the ability to move between projects as priorities change
  • The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
  • Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
  • Oversees the delivery of technology to the Business and Technology teams across products, services, and portfolios
  • Partner with business partners and technical teams to understand and define system goals and technical system requirements
  • Overall responsibility for establishing, managing and maintaining strategic relationships with internal customers in business units and interacts with functional groups within the IT organization to communicate and clarify customer requirements
  • Responsible for successfully incorporating new technologies and services into the day to day operations, while ensuring a best-in-class service experience
Qualifications for health advocate
  • Minimum 3 years' experience selling to large companies at C-level and VP level preferred
  • Additional specialized secretarial course work in office practices, management or business administration preferred
  • Minimum 2 years increasingly responsible administrative or secretarial experience required
  • Licensed in state as Mental Health Counselor or Clinical Social Worker
  • Responsible for the administrative functions and supervision of the Claims unit
  • This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
2

Health Advocate Job Description

Job Description Example
Our company is looking to fill the role of health advocate. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for health advocate
  • Assist with the creation of technical specifications and processes
  • Partner with designers and developers to build financial and technology plans
  • Works with Business or Technology partners to prioritize technology needs and meet commitments
  • Assist technical groups in revising logic for performance efficiency
  • Build and leverage automation to decrease overall system deployment and support cycle time
  • Build standards, processes and procedures, and guidelines for business partners and software developers
  • Understand system interdependencies and collaborate with project teams accordingly
  • Manages the planning and execution of technology projects and ensures corporate guidelines and standards are properly followed
  • Support a culture of operational and service excellence to drive increased efficiency and effectiveness of responsible service line(s)
  • Establishes standards, policies, processes and procedures, guidelines and best practices designed to ensure consistently high service levels of performance
Qualifications for health advocate
  • Selling the assigned business segment's products and services into vertical markets, to include Fortune 100 companies
  • Developing and implementing strategic business plans that include program objectives, strategies, timelines and identification of recommendations for new service offerings
  • Minimum 1 year's sales experience working with employee benefit or human resources department decision makers required
  • Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day
  • Licenses must be independent, active, and unrestricted
  • Knowledge of common medical conditions and services such as diabetes, asthma
3

Health Advocate Job Description

Job Description Example
Our company is looking to fill the role of health advocate. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for health advocate
  • Review Projects that may need Infrastructure services
  • Help liaise / update external teams on SCP status'
  • Establish and track follow-ups
  • Help teams with SCP engagement process
  • Consistent process across ALL Engineering, Technology and Operations teams
  • ServiceNow reporting and forecasting support
  • Help establish a regular process to update asset information
  • Help with pulling pertinent data from the system to enable forecasting and project needs
  • Organize Asset Decommissioning
  • Help shore up the asset decommissioning process
Qualifications for health advocate
  • Associates’ Degree with 2 years customer service experience, and related experience in health care industry
  • High School Diploma or GED with 4 years of customer service experience, and related experience in health care industry
  • Establish regular communication mechanisms to ensure assets are removed in a timely and predictable manor
  • Other projects as assigned such as Refresh Program
  • BS in Computer Science, Management Information Systems or Equivalent experience
  • 2 years of In-depth understanding of iterative software development methodologies
4

Health Advocate Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of health advocate. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for health advocate
  • Develops the Human Performance training model to be used across the company
  • Understands the basic concepts of human error prevention
  • Develops the Human Performance Steering Committee that is cross functional in nature to identify error-prone, risk-significant activities and design and implement task and system-specific changes to eliminate or reduce chances of errors and events
  • Creates and executes consistent training programs in order to achieve injury reduction and minimize exposure to occupational hazards as it relates to Human Performance
  • Coordinates EHS activities and programs between the businesses
  • Responsible for budgeting strategic initiatives, training courses, and travel
  • Prioritizes business risks
  • Supervises outside resources and minimizes cost to the corporation and facilities
  • Solicits input of peers, facilities, and Business EHS Managers for new programs or strategic initiatives
  • Understanding the business needs of the role, while balancing the needs of the customer (?)- Wording
Qualifications for health advocate
  • 2 years working knowledge of basic Infrastructure such as datacenters, storage, networking and compute technologies
  • Experience generating reports and financial processes
  • Ability to partner with software engineers to identify technical and business needs
  • Managing workflow of all incoming calls and cases
  • Bachelors or Master’s degree in related technical field
  • Ability to motivate and encourage others to successfully complete objectives and program requirements
5

Health Advocate Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of health advocate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for health advocate
  • May serve as a consultant to train field office staff on aspects of this role including but not limited to the proper and effective patient motivation to use their therapy equipment and optimal use of the compliance portals
  • Provide a complete continuum of quality care through close communication with members via in - person or over the phone interaction
  • Facilitate bi-weekly team meetings and provide information to staff in a timely manner
  • Function as technical expert for their team
  • Monitor and manage workflows to facilitate communication and teamwork between departments
  • Monitor and report on issues/trends in the unit
  • Provide daily communication to team members related to processing/departmental changes
  • Solve problems and provider immediate feedback to Staff Members/Internal/External Customers
  • Work within the limitations of the role in communication to patients
  • May conduct field office intervention calls to assist staff with specific patient support to overcome barriers and improve their therapy usage
Qualifications for health advocate
  • Strong interpersonal skills to interact, communicate and present to all levels of the organization’s hierarchy
  • The ideal candidate will require strong written and verbal communication skills, be well organized and able to prioritize tasks and make appropriate decisions
  • Requires excellent analytical and problem solving skills and ability to resolve conflicts
  • Ability to work independently of others and be self-directive and goal oriented but possess the ability to work in a team as the team leader or on the team with other auditors when required
  • Registered psychiatric nurse or licensed master’s level mental health professional
  • LMHC is highly preferred

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