Customer Engagement Executive Job Description
Customer engagement executive
provides their SAP HANA workload and data to SAP premises or the SAP HANA Capture & Replay Cloud Service.
Customer Engagement Executive Duties & Responsibilities
To write an effective customer engagement executive job description, begin by listing detailed duties, responsibilities and expectations. We have included customer engagement executive job description templates that you can modify and use.
Sample responsibilities for this position include:
Executive management reporting Compilation (MBR, MBOR, KRIs)
Create powerful final presentation deliverables that tell stories for the business
Proofread and quality check final deliverables produced by reporting and analytics team
Create and manage project roadmaps and tasks lists to co-ordinate cross-functional teams of subject matter experts from the business, data developers and IT UDBA Analysts for specific projects
Coach and be coached
Track and manage customer engagement to convert a larger percentage of app users to paying customers
Provide a seamless customer experience
Assist customers while placing orders
Make calls to users to enable smoother order placement and order processing
Establish the best possible long-term relationship with each prospect and customer so as to maximize future revenue opportunities
Customer Engagement Executive Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Customer Engagement Executive
Typically a job would require a certain level of education.
Employers hiring for the customer engagement executive job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, MBA, Education, Marketing, Business/Administration, Technology, Engineering, Service Management, Human Resources, Graduate
Skills for Customer Engagement Executive
Desired skills for customer engagement executive include:
SaaS models and Cloud mindset
PaaS markets
Force.com
Azure
PaaS solutions
Be able to communicate and demonstrate their value
SAP products and eco-systems
HANA Databases
Data Warehouse
Data Warehouse Cloud
Desired experience for customer engagement executive includes:
Should demonstrate an experience of connecting with the highest level executives in customer organization in context of either solution positioning or project delivery or post launch of the solution
Passionate about what we’re doing and expect the same from anyone who joins the team
Extremely proficient in English
Curious by nature who not only loves to work but also understands the industry dynamics
Possess an in-depth understanding of technology solutions, software, and analytics applying domain expertise on behalf of corporate clients
Requires proficiency with computer applications, such as Windows, Excel, and Word
Customer Engagement Executive Examples
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Customer Engagement Executive Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer engagement executive. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer engagement executive
- Review customer complaints and serves as liaison between customer, third party vendor and manufacturers for action or take ownership as needed
- Research and investigate the need of the customer and formulate a resolution with a swift, accurate response
- Supports and identifies trends in content issues and helps facilitate resolution for product inquiries
- Able to work in a fast paced, metric driven environment based on quality of interactions and efficiency
- Ability to travel to and from the Store Support Center effectively and the ability to adjust schedule to meet business demands when required
- Lead the Personalized Marketing at Scale initiative for Ultimate Rewards
- Develop best in class marketing strategies and plans that leverage key customer insights, while tapping into emerging market and marketing trends, that increase engagement and support critical business metrics
- Oversee the development of creative marketing communications
- Support and champion the Ultimate Rewards brand to ensure consistent usage and treatment for Loyalty and product team communications
- Content management ownership for catalog-driven content to support personalization
Qualifications for customer engagement executive
- Ability to work through multiple software systems
- Should possess a strong business acumen and also should demonstrate a good learning ability on new business processes like e-Commerce, Marketing
- Multi-lingual (Languages required inc. English, French, German, Spanish, Italian, Dutch, Swedish)
- At least 1 year of experience in customer service, help desk or related experience (retail oriented)
- 5+ years of experience in sales of business software and/or IT solutions
- Teamwork & Collaboration with local & virtual Sales Teams
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Customer Engagement Executive Job Description
Job Description Example
Our growing company is hiring for a customer engagement executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer engagement executive
- Interpret data provided by Analytics and Research to plan and design tactical requirements for each campaign and read results
- Serve as the primary liaison between Ultimate Rewards and Brand product teams to align on strategy, priorities and implement with excellence
- Leverage internal resources to operationalize marketing opportunities and ongoing business activities
- Reconcile, on an ongoing basis, all expenses associated with marketing initiatives he/she manages
- Manage external/internal agency partner relationships
- Establish and maintain strong relationships with top seller customer accounts on the Ariba Network
- Partner competency plan to ensure partner resources are trained on the latest solution and sales content
- Process daily policy administration accurately and timely
- Maintain an up-to-date database information to ensure high accuracy
- Perform investigation and periodic review to comply with Anti-Money Laundry (AML) and sanctions requirements
Qualifications for customer engagement executive
- Experience in CRM software sales and presales
- Experience in selling business applications
- You’ll relish a challenge
- Fluent English and German (C1 level)
- Lead and execute 360°, broad-scale marketing and customer engagement programs to drive brand exposure and billings
- Drive marketing projects to enhance overall customer engagement
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Customer Engagement Executive Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer engagement executive. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer engagement executive
- Achieving sales objectives / selling add on services
- Achieve client satisfaction objectives
- Achieve client retention objectives
- Follows established sales prequalification process and methodology
- Identify and execute business strategies that contribute to the success of the key metrics of the position – opportunities for expansion, migration, retention and customer satisfaction
- Responsible for developing problem resolution that optimizes company profitability while maintaining client retention
- Developing and conducting business reviews with clients
- Work to cultivate and expand existing business relationships through frequent communication and client visits
- Work with clients at various stages of maturity, developing net new client relationships expanding relationships in existing accounts to new groups and countries
- Ability to successfully leverage ideas across clients and industries to cross-pollinate best practices and creative thinking across your various clients and segment
Qualifications for customer engagement executive
- Collaborate with different parties including cross-functional teams and external business partners and agencies
- Profound knowledge in one or in several solution areas such as Cloud CRM, Commerce, Marketing or in a certain industry
- Masters' dergree or equivalent
- An understanding of Procurement policies and procedures
- Experience of using Procurement tools such as auctioning, catalogues and contract management solutions
- An awareness of Business to Business e commerce Networks
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Customer Engagement Executive Job Description
Job Description Example
Our innovative and growing company is hiring for a customer engagement executive. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer engagement executive
- Maintain complete, consistent and quality activity/contact records in CRM and sales application
- Contract renewal discussions
- Provides constant feedback to Client Development management on the customer account environment
- Develop and maintain strong relationships within assigned client segment to ensure successful migration to the current version of the product and maximum satisfaction and retention levels
- Participate on cross-functional teams to discuss accounts and look for trends or commonalities
- Responsible for completion of Employee Development Plan and all Client Development Training
- Achieve revenue quota through growing the customer footprint and sales of additional services to a portfolio of existing customers
- Partner with Account Managers and Pre-Sales Consultants to develop and execute effective account plans and revenue and retention strategies
- Accurately qualify and prepare Account Managers, Pre-Sales Consultants and Services staff in advance of customer demonstrations and presentations
- Ensure rapid adoption and enablement of the solutions
Qualifications for customer engagement executive
- The ability to manage cross functionally both internally and with the customer
- The ability to manage multiple accounts simultaneously
- 8+ years of experience in sales of CRM, eCommerce, and/or other business software
- Diploma/Degree in Human Resource Management
- At least 1-2 years’ experience in Recruitment and HR Administrative functions
- Knowledge in Contact Centre and customer service preferred
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Customer Engagement Executive Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of customer engagement executive. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer engagement executive
- Meet or exceed account specific revenue and profitability goals for account portfolio including but not limited to renewals, services, sub software expansion, SMP growth
- Maintain a close working relationship other regional business teams in support of global customers and corporate functions necessary to support all assigned accounts – primary escalation point
- Will invite AE’s into account for closing new module sales
- Provide pipeline and revenue reporting
- Act as primary point of escalation for team member’s account issues
- Provide deal structure and commercial negotiation guidance to team
- Ensure the establishment of close plans for negotiations
- Facilitate quarterly Account Reviews with team members to identify corrective actions at problematic accounts
- Manage new account assignment into portfolio, balancing work load
- The implementation and onboarding of customers that further existing account adoption and identify new business opportunities within assigned accounts
Qualifications for customer engagement executive
- Strong Focus in internal customer support
- Ability to work with staff of different levels
- Upholds high standard of integrity
- Proficient in MS Office especially in MS Excel and MS Powerpoint
- Good knowledge of the Singapore Employment Act
- Bachelor degree in Pharmacy or Sciences, preferably Life Science