Engagement Consultant Job Description

Engagement Consultant Job Description

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Engagement consultant provides pre-sales and post-sales technical services and support for Oracle DSR and Oracle STP and other Oracle Communication products to CGBU customers.

Engagement Consultant Duties & Responsibilities

To write an effective engagement consultant job description, begin by listing detailed duties, responsibilities and expectations. We have included engagement consultant job description templates that you can modify and use.

Sample responsibilities for this position include:

Facilitate and work collaboratively with provider groups focused on Medicare Senior Products, Commercial and Medicaid plans to guide, recommend and develop practice specific strategies designed to improve all aspects of quality
Responsible for assembling all required resources/skills to develop proposal, pursue and win large international outsourcing deals
Typically 3-6 years’ experience, including managing moderate to large projects or sales
Coordinate the development of the annual business plan, in consultation with Finance, Strategy and the distribution partners
Articulating and communicating the market share and cash earnings targets and strategies for reaching these targets, to ensure an appropriate uplift in sales across the portfolio
Communication of the plan across the distribution network, including setting and driving expectations around sales volumes year on year
Working closely with the key stakeholders to set, review and revise appropriate targets throughout the year, to meet market share and cash earnings requirements
Engage across the Cards Strategy team to articulate and plan for revenue generating projects which impact on plan, and communicate any downstream impacts to stakeholders or the business
Proactively drive communications into the channels, regarding change, business performance and planning with respect to the business agendas
Responsible for design and maintaining stakeholder engagement model

Engagement Consultant Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Engagement Consultant

List any licenses or certifications required by the position: CPA, PMP, RG146, IAP2, CFP, ITIL, CPC, AAPC, VCP, CISM

Education for Engagement Consultant

Typically a job would require a certain level of education.

Employers hiring for the engagement consultant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Education, Finance, Marketing, Graduate, Communications, Accounting, Business/Administration, Health Promotion, Health Education

Skills for Engagement Consultant

Desired skills for engagement consultant include:

Humana’s internal policies
Procedures and systems
Excel
Word and PowerPoint
Administrative operations
Medicare
Standard sales and service processes
Using available sales technology and toolkits
Oracle GBU products and services
Products

Desired experience for engagement consultant includes:

Management of campaign expenditure within allocated budget including ongoing forecasting and invoicing in budget system
Assess the effectiveness of each campaign through the completion of PIRs and the establishment and reporting of campaign measurements
Ensuring all mandatory and legislative requirements are adhered to (including PIRP where necessary)
Experience working within Australian wealth management and/or knowledge of superannuation, investments and insurance industry preferred
Ideally have experience with marketing automation and reporting systems (eg
Design, report and interpret data to clients around employee engagement survey implementation and ongoing improvements

Engagement Consultant Examples

1

Engagement Consultant Job Description

Job Description Example
Our company is looking to fill the role of engagement consultant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for engagement consultant
  • Identify and accept where skills and knowledge gaps are apparent, and work with leaders to increase your expertise through coaching, mentoring and training where necessary
  • Proactively and positively work with the team and other departments to achieve business outcomes, through effective relationship building
  • Identify areas for improvement or innovation, and follow through on ideas to fruition
  • Ensure consistent availability to work within the Contact Centre's hours of operation and remain 100% compliant with expectations for punctuality and attendance
  • Design and implement the recycling campaign and awareness, involving the community (the waste producers)
  • Awareness Raising and Behaviour Change Communication for Community Based SWM
  • Improved capacity of recycling demand businesses to operate sustainable operations
  • Incubate businesses in recycling industry who are promoters of change
  • Improve coordination and networking of private enterprise, GoTL and other stakeholder to create an environment promote private participation in responsible and sustainable waste management
  • Remain consistently active in partner development, training, communication, advising, consulting, and co-selling
Qualifications for engagement consultant
  • Demonstrates agility with changing priorities and deadlines
  • Must be flexible with day travel
  • Develop annual content marketing plans (incl
  • Work with the brand, insights and data analytics teams to identify and implement content marketing opportunities to improve customer engagement at key lifestages (incl
  • Development of campaign strategy (including campaign briefs and communications strategy) that delivers to the agreed marketing strategy incorporating appropriate consumer/competitor insight provided by the relevant marketing insights teams
  • Provide consulting expertise on large-scale, complex projects
2

Engagement Consultant Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of engagement consultant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for engagement consultant
  • Maintain and develop relationships with employers, schools, colleges and students
  • Take placement briefs, identifying the key duties the student the will undertake during the placement, obtaining relevant paperwork from the employer to confirm placement
  • Matching students to placements, selling the opportunity to students, checking in and monitoring attendance
  • Leading the Deal Pursuit as member of the Virtual Account Team, providing consultative support to qualified deals
  • Interfacing with Account Managers and Sales Teams
  • Leading the overall deal Pursuit engagement
  • Leading deal resources and get best use of their utilization
  • Defining a compelling and competitive business case for the customer
  • Leading the overall Pursuit, including pricing strategy, SOW and MSA negotiation and deal closure
  • Understanding acceptable business decisions, pricing tool calculations and delivery capabilities
Qualifications for engagement consultant
  • Hands-on experience designing and interpreting surveys
  • Consulting background with proven track record
  • Capable of working under pressure being able to manage many activities simultaneously
  • 3+ years prior experience in a fast paced insurance or health care setting
  • Proactively engage with key stakeholders in Operator like CMO, CIO and COO to provide consultancy and generate leads
  • Support and lead establishment of CVM regional sales and delivery team and capabilities globally and regionally
3

Engagement Consultant Job Description

Job Description Example
Our growing company is looking to fill the role of engagement consultant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for engagement consultant
  • The compliance and the execution of the different phases of the execution process
  • Cultivating and maintaining effective working and trusted advisor relationships with a variety of client stakeholders, including C-Level marketing and risk executives, operational management, strategic project managers, senior staff members, and operations analysts
  • Managing a large number of client program implementation projects and ongoing support of all sizes and complexity
  • Meeting with clients regularly, providing timely responses to questions, and proactively asking questions to understand needs, requests and desired outcomes
  • Writing proposals and supporting deal negotiations
  • Providing project oversight and/or direct supervisory role to other team members
  • Making recommendations for improving efficiency, effectiveness and results
  • Traveling as required, with approximately Up to 10% of time spent outside the office in on-site presentations, conferences and client meetings
  • Obtain deep system knowledge to recommend and make process and system changes, including configuration, permissions
  • Partner with HR Module Primes to develop a holistic strategy to support end users, system administrators and super users
Qualifications for engagement consultant
  • Real-Time Campaign Management
  • Customer Life Time Value
  • Customer Loyalty Management
  • Evaluate, Identify and establish needed CVM Service processes, tools, and use cases
  • Candıdates must have the maturity and gravitas to lead Senıor managers and business unit leaders
  • Oversee and lead campaign management initiatives and activities with focus on ATL and BTL use case design and implementation
4

Engagement Consultant Job Description

Job Description Example
Our company is growing rapidly and is looking for an engagement consultant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for engagement consultant
  • Identify trends in user experience issues, investigate root cause and develop strategies to eliminate issues
  • Develop and interpret system and program analytics
  • Work with Vendor to ensure overall system health and data integrity
  • Work closely with Senior leadership team in defining the Career Zone strategy and roadmap
  • Ensure appropriate and expected system stability and availability according to SLAs
  • Develop and maintain detailed documentation of procedures and methods to ensure proper business continuity
  • Conceptualize and manage large-scale employee engagement events, including the annual incentive conference and Customer Service Week
  • Oversee quarterly leadership town hall logistics
  • Introduce innovative outreach processes and tools to enhance the employee experience
  • Bring on or manage a platform to foster employee feedback and idea generation
Qualifications for engagement consultant
  • Assists in developing the departmental strategic plan, which addresses critical issues in the Cognitive marketing area
  • Makes decisions relative to the selection, promotion, utilization, retention and compensation of marketing teams
  • Empowers employees to identify innovative approaches to enhance CVM business and delivery performance
  • Camping Strategy , Design and Execution
  • Innovative Campaign Management techniques
  • Churn Reduction
5

Engagement Consultant Job Description

Job Description Example
Our growing company is looking for an engagement consultant. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for engagement consultant
  • Provide updates to the leadership team regarding project status and the implementation of new or revised procedures, processes, and/or initiatives
  • The role will have a strong focus on NSW and you will manage the interface between our project teams, our clients and our other stakeholders, contribute to proposals and marketing materials
  • Maintaining and updating the list of customers, tenants, and application systems hosted with the Cloud Service
  • Performing pre-qualification assessment, on-boarding and off-boarding of customer, customer application system, provisioning and de-provisioning of Cloud Service
  • Performing customer briefing and technical training
  • Prepare high quality written communication material including proposals, reports, stakeholder engagement plans and community newsletters
  • Provide issues management advice, meeting facilitation and contact database management
  • Maintain positive client and key stakeholder relationships, and communicate well with community members
  • Support Job Managers and work with the project team to achieve outstanding project outcomes
  • Undertake the role of Job Manager as required to deliver quality projects on time, within budget and to the satisfaction of internal and external clients
Qualifications for engagement consultant
  • Focus Area Customer Value Management with key skills in campaign management ATL/BTL
  • ARPU Increase Management
  • Wallet share
  • Customer Life Cycle Management
  • Analytical skills with proven history of segmentıng and clustering customers and identifying pockets of profitability and opportunity gaps
  • Should have a success story in churn reductıon and revenue enhancement

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