Customer Support Executive Job Description
Customer support executive
provides coaching, support and guidance for Credit Research Team by answering questions and providing recommendations based on Consumer Data Industry (CDIA) guidelines as well as Citizens Home Loans systems, policies, and procedures.
Customer Support Executive Duties & Responsibilities
To write an effective customer support executive job description, begin by listing detailed duties, responsibilities and expectations. We have included customer support executive job description templates that you can modify and use.
Sample responsibilities for this position include:
Maintaining contracts
Account Management and reviewing KPIs
Developing and maintaining accounts, ensuring the highest levels of customer service are provided!
Increasing overall revenue and profit
With support from the operations teams to ensure all accounts are compliant
Assist in the development of account management plans for strategic customers
Ensure daily targets are met
Answer calls in a timely manner to achieve the team’s service level
Deliver exceptional service our customers expect in accordance with company policies and to ensure brochure promises are fulfilled
Travelling regularly to Switzerland to build your knowledge on the resorts and ski area
Customer Support Executive Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Support Executive
List any licenses or certifications required by the position: TIA, ITIL, CP, SCP, SHRM, PHR, SPHR, CBP, FCP, CIPP
Education for Customer Support Executive
Typically a job would require a certain level of education.
Employers hiring for the customer support executive job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Communication, Business/Administration, Engineering, Education, Associates, Information Technology, Technical, Computer, Communications
Skills for Customer Support Executive
Desired skills for customer support executive include:
Agriculture but neither essential as full training will be given
Vehicle specifications and vehicle ordering systems
Windows applications
MBC product portfolio
Procedures and systems
Anti Money Laundering
CPA Global's services
Cloud based SaaS/HR solutions
Consumer Credit Directive and Consumer Credit Act
Data Protection
Desired experience for customer support executive includes:
Customer-focus, flexible, initiative and able to work under pressure
Good spoken and written English and Chinese, knowledge in Putonghua is an advantage
Good PC knowledge especially in MS Excel
Carry out airport duties, seeing-off our customers that are travelling to Switzerland
Work closely with suppliers to ensure our customers receive everything they need
Pro-actively resolve customers problems based on their requirements
Customer Support Executive Examples
1
Customer Support Executive Job Description
Job Description Example
Our growing company is hiring for a customer support executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer support executive
- Provide effective pre-departure contact to our customers by phone and/or e-mail to introduce yourself, our service and to answer questions and build rapport prior to the customers holiday
- You’ll used the iPad provided to create and publish interesting and engaging content on twitter and flickr in order to promote the ski experience, our product and service
- Handle and ensure the safe keeping of banking and recording of company money sales and expenditure
- Strive to minimise operational costs whilst delivering excellent customer service levels
- Collate, distribute and monitor all resort paperwork
- Ensure any issues are reported and updates provided before, during and after the customer’s holiday
- Liaise with suppliers to ensure bookings are made correctly and to investigate any issues
- Work with the country transport team to ensure customers have the right transfer details and any special assistance needs are catered for
- Be responsible for money handling and work with the country office finance team to ensure all processes are adhered to
- Check online content to make sure it accurately describes our resorts, hotels and activities
Qualifications for customer support executive
- At least 3 years' customer service experience, preferably in service industry or customer service field
- Keep on top of emails in the resort inbox
- Any Engineering/Commerce degree or equivalent with good exposure to MS Office, with at least 2 years experiencce in a customer facing role
- Ability to communicate in multiple regional languages is an added advantage
- Ability to present technical information in understandable form to non-technical recipients
- Strong business acumen, high energy, self-motivated, ability to work under pressure and to be available for off-duty internal calls on a 24/7 basis, if required
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Customer Support Executive Job Description
Job Description Example
Our growing company is looking for a customer support executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer support executive
- Serve as the feedback loop/connective tissue between customers, product management, and engineering
- Define and optimize the customer lifecycle and map the customer support journey with a focus on metrics
- Drive renewal rates and expand our services revenue in accounts though cross-sell and up-sell through collaboration with sales teams, implementation/delivery professionals and business leaders
- Collaborate across and within GED to build strong customer loyalty and satisfaction programs
- Maintain and expand highly effective working relationships with customers/users, stakeholders, vendors and partners to integrate strategic support and continuous improvement plans into overall strategic objectives
- Drive a customer success culture and effectively act as an internal customer advocate at the executive level, exposing the customer’s pain points and opportunities at high levels of the organization
- Provide key strategic voice of the customer input to the commercial and engineering leadership team, aligning the customer’s key imperatives with the PS software solutions annual and long term goals
- Enhance existing support strategies and develop new strategies to improve customer interaction and contact deflection
- Drive improvements and initiatives in partnership with relevant stakeholders or business owners to resolve support issues, failures or adverse feedback from clients
- Mentor, coach and develop team members to increase their effectiveness employee engagement by creating a continuous learning and collaborative environment
Qualifications for customer support executive
- Enhance a working customer support model for all current offerings and develop the interface between the various support levels, professional services back into the sales and product development teams
- Achieve a successful model which can be implemented and repeated effectively in all global markets
- Develop the capability to achieve Key Performance Indicators
- Develop, implement and operate with the tools and metrics of a world class customer support organization
- 10+ years’ experience in business systems or product support including working with all aspects of software development lifecycle (requirements to post release validation)
- 5+ years’ experience building and leading complex and large professional teams
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Customer Support Executive Job Description
Job Description Example
Our company is growing rapidly and is hiring for a customer support executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer support executive
- Processing sales orders accurately
- Dealing with customer returns and credit notes through RMA system
- Liaising with credit control team on customer credit holds and advising customers
- Chasing supplier ETA information and updating report and customers
- Setting up new item codes through the data team
- Raising bespoke purchase orders to suppliers
- Sending sample orders to customers
- Managing a selection of key accounts from customer service perspective
- Actions from various reports relating to customer back orders
- FRONTLINE FEEDBACK LOOP- Ensure all customers inquiries and feedback are recorded in a correct and detailed manner in Customer Relationship Management System
Qualifications for customer support executive
- 3+ years’ of direct management experience leading software support and customer success functions, ideally for an enterprise software business
- Must be able to work out of an office in Chicago, IL and travel 40-50%+ of the time
- Minimum 5 years experience providing excellent customer service
- Admin / Ops Assistant
- Experience in a customer service or technical support environment preferred
- Processing of all internal work from start to finish including coordinating with the sales and administration teams regarding delivery dates of vehicles
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Customer Support Executive Job Description
Job Description Example
Our company is searching for experienced candidates for the position of customer support executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer support executive
- Assisting with competitive conversion requests, tooling packages and project teams to identify solutions to customer applications
- Learn and use all systems available for supporting requests
- Enter requests in Case Management to develop better data for improving the customer experience
- You have interest in financial markets
- Other duties as assigned, such as leading training, coaching newer agents, answering callback cases
- Conducts one-on-one shadowing and coaching sessions regularly with team members in order to provide ongoing development of technical and soft skills to drive best in class customer experience and increase daily productivity
- Working with the management team
- Works to understand and help overcome obstacles and challenges faced by the Customer Service team members by brainstorming possible solutions and then providing and executing action plans with cross-functional groups and the team
- Engages directly with customers and field sales/service team members and managers
- Helps to support the development and delivery and follow on actions of Customer Support metrics on a daily, weekly, monthly or quarterly bases as assigned
Qualifications for customer support executive
- Maintain an effective and efficient Corporate Support function, to support the sales teams and facilitate the performance of Retail Group Fleet Sales
- Ideal degree would be in Manufacturing or Engineering
- Experience in mfg, machining or CNC programming
- Experience in Zendesk will be an added advantage
- Business level English, Korean language ability Minimum of 2 years in an IT Technical Support role (preferably Nortel and/or Cisco experience)
- Networking architectures Ethernet
5
Customer Support Executive Job Description
Job Description Example
Our growing company is looking to fill the role of customer support executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer support executive
- Provides ongoing feedback about employees’ performance, assisting in conducting performance appraisals, including assessing how the employees have performed and how they can improve their performance working with managers of team members
- Analyzes and handles escalated or unresolved issues from less experienced staff to resolve or provide direction
- Transacts product returns, credit and debit memos in ERP system and updates SFDC CRM
- Interprets internal/external business challenges and recommends best practices to improve products, processes or services and drives collaboration within team and globally
- May be assigned to represent Customer Support and Commercial Operations on New Product Launch teams
- Ensure that all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety
- Checking resolution centres for PayPal ensuring customers cases are completed within SLA's
- Prepares, organizes and supports Steering, Operational, and other meetings (including acting as a scribe taking meeting notes)
- Supports all administrative tasks
- Prepares reports, briefs and other materials as requested
Qualifications for customer support executive
- A degree or diploma in Information Technology is an advantage
- 1-3 years experience in a customer service or IT environment, application support role preferred
- At least 3 years of experience in an escalations environment or similar customer support culture
- Excellent judgement, problem solving and negotiation skills
- Ability to exercise exceptional follow through with excellent attention to detail
- Experience meeting deadlines while working independently