Support Executive Job Description
Support executive
provides department staff support for HealthStream, Microsoft Office, Access, Publisher and other database questions.
Support Executive Duties & Responsibilities
To write an effective support executive job description, begin by listing detailed duties, responsibilities and expectations. We have included support executive job description templates that you can modify and use.
Sample responsibilities for this position include:
Ensure timely extension of new regular and promotional materials
Issuing internal memos relating to trade deals/discounts/GPR, and promotional launches
Price List Maintenance and Staff Sales
Creating Purchase Requests for Media related activities and PO for promotions manipulation
Manage Client Annual Reviews with Wealth Planners ensuring that these are actioned and completed in line with agreed service levels
Ensure main duties are carried out fully in an efficient and professional manner
Attends regular team meetings
Effectively communicates with Team Leader making them aware of any problems or worries in relation to carrying out own duties
Any other ad-hoc duties relevant to the demands of the role
Tracking and reporting on budgets, including raising SO/PO/SE/GRS, churning impact reports for opex
Support Executive Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Executive
List any licenses or certifications required by the position: ITIL, MCP, V3, CE, CMFAS, PKI, CAC, MCSE, TIA, COMP
Education for Support Executive
Typically a job would require a certain level of education.
Employers hiring for the support executive job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Education, Computer Science, Technical, Business/Administration, Management, Information Technology, Engineering, Information Systems, Finance
Skills for Support Executive
Desired skills for support executive include:
Microsoft Excel
Excel
Microsoft Publisher
CHAMP Cargospot System is an advantage
Anti Money Laundering
Data Protection
Microsoft Office
Regulations relating to Compliance
Agriculture but neither essential as full training will be given
Consumer Credit Act
Desired experience for support executive includes:
Support the account manager with administrative tasks
Assist with preparing renewal proposals and pricing
Maintaining a directory of sales support literature, case studies, white papers, brochures
Minimum Diploma in Business Administration or Marketing
Understanding of Travel Industry or Airline Industry a plus
Motivated, curious and pro-active
Support Executive Examples
1
Support Executive Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of support executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support executive
- Supports Marketing and Communications Department with processing of invoices and works with vendors to order Marketing Company Logo items, shirts and other sales supplies
- Coordinates incoming & outgoing correspondence (to include electronic mail), and create/disseminate other critical and confidential business documentation with discretion and deals with confidential issues and subject matter in ways that requires considerable sensitivity, discretion, or judgment in replying to inquiries, and/or presenting or requesting information
- To produce correspondence, documents and presentations and maintain records, spread-sheets and databases
- Preparing and coordinating Board papers as required, ensuring actions are followed through to completion
- To maintain confidentiality at all times
- Provide consultation on company wide Information Technology rollouts and initiatives
- Proficient at smartphone devices, applications, backups, restores for iPhones and Droid’s
- Develop positive relationships and manage inquiries from vendors and internal customers
- Track processes for documenting all technology issues and resolutions
- Provide hardware and software support for laptops and tablets including Mac’s
Qualifications for support executive
- High initiative, drive, mature, meticulous and has an eye for details
- Willing to learn and be a team player with good interpersonal skills
- Tact, confidentiality and diplomacy in handling inquiries, calls and visitors
- Capable of working on own initiative and using discretion without having wait for instructions
- Well organized and produce effective results at all times
- Attend relevant training courses as required by the Company
2
Support Executive Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of support executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support executive
- Updating the quote database with support terms applicable for all new vehicles
- Updating specific record spreadsheets and document filing to show current and expired terms
- Research and respond to ad-hoc support terms queries from internal and external contacts
- Take ownership and action any query or tasks generated via the teams inbox
- Maintenance of Capital Terms
- To work in partnership with vehicle manufacturers with the aim to improve the quality of support terms received to allow greater efficiency and accuracy in application to core system
- Management & communication of the pitch list for both CNNI & CNNE – ensuring it’s regularly updated and distributed
- Monitoring and highlighting resolution to any conflict or duplication of pitches across territories
- Management & co-ordination of the sponsorship tracker – ensuring all relevant departments are kept up to date and informed when deals are due to expire
- Management and distribution of ALL declined & historical pitches
Qualifications for support executive
- Possess MS office knowledge esp
- The ability to communicate effectively and confidently with internal and external staff is essential, ensuring that all written correspondence is of a high standard and that all conversations can be tailored to the level of the client
- Ability to work with a large variety of clients collaborate across business units and teams
- Well-developed sense of urgency
- Enthusiasm, resilience, and a positive attitude
- Enjoy working on a team and comfortable sharing responsibilities
3
Support Executive Job Description
Job Description Example
Our company is growing rapidly and is looking for a support executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support executive
- Initiate timely first contact to customers' issues and requests
- Setup New Hires with appropriate system access and hardware
- Managing all sales support responsibilities including Offhires, Contracts, Relocations, Service Requests through to completion
- Coordinate with other departments and branches in line with the Company Charter to resolve all sales support responsibilities
- Answering Incoming calls and managing queries through to resolution
- Sales support and customer accounts management
- Support Sales Manager for routine sales activities and prepare sales reports
- Coordination of the input of different departments in order to fulfil customer requirements
- Acting as primary contact person for small and medium sized accounts in assigned region
- Work according to company procedures and guidelines
Qualifications for support executive
- 5 years of extensive experience in detailed technical support of Windows and Apple iOS operating systems working knowledge of Microsoft’s Active Directory
- 5+ years' experience supporting Windows and Mac OS clients and iOS/Android mobile devices
- Demonstrated in-depth knowledge and experience with selected computing platforms or network environments, including Windows 7/10 and Mac OS X, file and print server environments
- Knowledge of Active Directory with technical support experience of OU structures, AD security, local and group policies
- Responsible for production support relationship management for assigned clients strategic to the enterprise
- Serves as a primary production support escalation contact and client liaison with the responsibility for client communication, client reporting, and incident management, the overall management of client relationship from a production support perspective
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Support Executive Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of support executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support executive
- Handle phone inquiries, diagnose issues, and effectively communicate issues and resolutions to users
- Use remote-control option to solve simple problems, Outlook settings, IE problems
- Develop plan to resolve problem or issue, route issue to appropriate IT staff member if problem is not within scope of own skill set
- Install software, modify passwords, and adjust user settings based on user needs
- Deploy new hardware systems (desktops, laptops, mobile devices, printers, ) and software applications to corporate/property users and building facilities
- Back up all information prior to any modifications and assure accurate and extensive documentation for all changes
- Assist in providing support for server-based applications and for IT related systems
- Assist with inventory of current IT equipment and efficient and proper disposal of expired hardware
- ORespond to tickets, contact users and plan workload
- OTake ownership of the issue from end to end- from creation through the whole process and then through the resolution to ensure that issue has necessary follow through with end user
Qualifications for support executive
- High levels of organisational and workflow management
- Ideally strong base knowledge of vehicle product and manufacturer market activity
- Experience in a marketing, communications or sales environment
- Must thrive in a fast-paced organization and be able to manage many projects and tasks with ease
- Self-motivated with a proven ability to be a team player
- 7 + Years’ experience in IT Customer hands-on support (senior executive support a plus)
5
Support Executive Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of support executive. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support executive
- OCheck to see if paper and toner is adequate
- OCheck to see if equipment is operational (no paper jams, power is on and general health
- OCheck and troubleshooting simple issues and escalation of complex issues to appropriate employees
- OCheck stock levels of standard equipment
- OConference room sweeps to verify Video Conferencing cabling, equipment settings as per defined checklist
- OChange out hardware components as requested and perform basic data transfers from old hard drive to new hard drive as needed
- OAbility to identify whether a failure exists and adequately describe the failure to the repair center or manufacturer
- In depth troubleshooting of software and hardware issues
- Secure password management for any and all provided passwords
- Support access to corporate network/wireless and applications both on network over VPN
Qualifications for support executive
- EMEA Payroll Team
- Good experience with supporting Windows and Mac machines
- Experience working with and support Jira
- Experience with Confluence (collaboration tool)
- Must have relevant experience in the high-tech sector
- Microsoft and Mac certifications highly desired