Service Customer Job Description
Service customer
provides IT support for Danfoss users in a client system area (hardware, Windows, MS Office, other software), solving incidents and service requests.
Service Customer Duties & Responsibilities
To write an effective service customer job description, begin by listing detailed duties, responsibilities and expectations. We have included service customer job description templates that you can modify and use.
Sample responsibilities for this position include:
Daily communication with customers via heavy phone and e-mail contact regarding inquiries/requests with a requirement to determine appropriate solutions and responses
Ability to handle and respond to constant inbound phone calls via telephone
Inbound calls from US and Canada PayPal customers, New Member Welcome Calls and financial questions
Assist prospective customers with all processes in connection with PayPal’s back office Risk Operations teams
Research and resolve inquiries verbally
Provide feedback to management regarding necessary changes and updates
Attend Service Provider-provided OFAC, banking system training and Sexual Harassment training and be in compliance with all regulations applicable to Service Provider
Responsible for attending ongoing training
Special projects/related duties as assigned by management and may vary depending on customer needs
Decisions the employee will make concerning fee reversals, funds recovery, restricting or removing restrictions from an account, and closing accounts will be made in accordance with the Training Materials which may including consulting a Supervisor or Sr
Service Customer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Customer
List any licenses or certifications required by the position: ASE, NISM, WAV, APICS, MRPT, ISO17025, CSS, IRA, ISM, US
Education for Service Customer
Typically a job would require a certain level of education.
Employers hiring for the service customer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in General Education, Associates, Education, Business, Communication, Finance, Technical, English, Computer, Business/Administration
Skills for Service Customer
Desired skills for service customer include:
How the team integrates with others to accomplish the team objectives
Microsoft Office software
Tools in a single area
Windows
Electronics
Hydraulics
Pneumatics
Relevant software
Robotics
Semiconductor processes
Desired experience for service customer includes:
Strong working knowledge of PC-based internet and software applications, using multiple application to assist and tracks customer inquiries
Maintain and promote a positive attitude while meeting productivity goals
Have confidence in taking ownership for each call
Be able to make and explain decisions clearly
Have the ability to follow processes and policies
Be able to manage you time effectively
Service Customer Examples
1
Service Customer Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of service customer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service customer
- Assisting customers both in person and over the phone
- Up-selling services and products
- Research customer problems/complaints, troubleshooting and expediting orders via interdepartmental channel
- Provide clerical support to the other members of the region or overall department, when required
- Escalates customer issues / concerns and works with appropriate functions to ensure matters are resolved
- Serve as a liaison to regional sales representative, supporting their needs when they are in the field
- Deliver the highest quality customer service to ensure customers are satisfied
- Record and track order failures and coordinate with the Fulfillment Team Lead and the Production Team Lead to correct the source of the failures
- Ensure that payments and refunds are processed efficiently and accurately
- Provide customer service satisfaction by researching and responding to every customer communication in a professional manner with quick, accurate, and honest information
Qualifications for service customer
- Have excellent Verbal and Written communication
- Have excellent written and verbal communication skills as the way you communicate with customers directly affects how they think and feel about us
- Critical thinking- ability to solve issues without escalation
- Temporary to Hire
- DIRECT HIRE!
- 12-$14/hr ($12/hr for candidates with a High School diploma, $14/hr for candidate's with an Associates and or Bachelors Degree)
2
Service Customer Job Description
Job Description Example
Our company is hiring for a service customer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service customer
- Proactive order communications/re-promise dates
- Shipment coordination and shipment management
- Billing services for Vilter
- Answering freight and delivery inquiries and other general/miscellaneous customer correspondence
- Process RGAs, debits and credits as required
- Maintenance of customer process documentation and desk profile
- Problem identification, efficient and effective problem resolution
- Directly support to Sales team in the pursuit and follow-up to customer requirements
- Inter-department communications/proactive communication with Procurement (buy-out items)
- Set up new accounts into Customer Database based in ITC requirements
Qualifications for service customer
- COMMISSION for up-selling + overtime
- Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
- Must be able to complete and achieve minimum thresholds on any mandatory testing and training
- Ability to adapt, accepts, and promotes changes while contributing to a team environment
- Exerienced in SAP, or similar ERP, would be helpful
- Intermediate experience in MS Excel
3
Service Customer Job Description
Job Description Example
Our company is looking for a service customer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service customer
- Provides information, data, and direction as required
- Understands the program, process and client requirements
- Escalates issues, as required, to Team Leader or Team Manager
- Completes follow-up on existing claims and closes claims
- Able to navigate computer programs through multiple screens
- May perform some outbound follow up, as required
- Completes detailed report proofing in a timely manner
- Process all customer inquiries in and timely manner
- Identify customer product and/or service needs and maintain a client rapport
- Review and update activity on accounts
Qualifications for service customer
- Must have outstanding communication skills and about to manage key accounts and treat them with the upmost respect and courtesy
- Provide technical support for online tools to submit and track warranty claims and product registrations
- Provide timely, professional, courteous customer service
- Refers highly unusual situations to higher authority for review and reconciliation
- High School Diploma Required - 2 years minimum of college preferred
- Ability to effectively communicate with all levels of management and external associates, in both written and verbal forms
4
Service Customer Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of service customer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service customer
- Arrange shipments, and manage shipping schedule
- Develop familiarity with exports/imports and harmonized tariff schedules
- Track and measure sales
- Answer calls and direct as appropriate
- Provide admin support for senior staff
- Inbound Calls providing support to customers
- Educate customers on multiple options
- Working with multiple computer platforms
- Providing an excellent customer experience
- Receive various customer documentation (PO's, Receivers, ) enters & tracks this information in our various internal inventory and scheduling systems
Qualifications for service customer
- Ability to handle numerous daily tasks with minimal supervision
- Must be flexible, detail oriented, organized, able to multi-task, analyze data and dealer concerns and possesses strong customer service and communication (written and verbal) skills
- Problem-solving skills, detail oriented with an ability to work independently and under pressure
- Minimum of 2 years customer service
- Previous experience with billing/invoicing is preferred
- At least one year of experience in a specialized or related area applicable to work performed
5
Service Customer Job Description
Job Description Example
Our growing company is looking for a service customer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service customer
- Determine, correct, and communicate order information accurately to the customer and internal personnel
- Perform clerical duties associated with processing customer orders
- Immediately notify supervisor of all situations of a unique or serious nature
- Act as a point of conduct for customers
- Handle customer complaints and issues
- Coordinate and scheduling of appointments
- Assisting the Patrick Sales team with quoting and bids
- Placing purchase orders, tracking and following up on inbound material, and communicating lead times of material to Patrick’s Sales Team
- Working closely with the Manufacturing Team to ensure scheduling of laminated panel production will meet the Customer’s Request Date, including the prioritization of customers and jobs when necessary
- Communicates with installation and programming staff to resolve data issues
Qualifications for service customer
- Customer service skill and ability to adapt to customer situations, to include listening skills , ability to empathize, analyze, and resolve customer issue, deescalate situation and taking ownership of customer satisfaction
- Asks for and accepts feedback with a positive attitude
- Recognizes and recommends areas needing improvement and takes action
- Sensitive to others needs with the ability to adapt communication style to match the customer
- Enjoys working in a fast-paced, goal-oriented team environment
- Ability to relocate in future positions if needed