Field Service Job Description
Field service
provides operation and Maintenance (O&M) of electronic equipment to include one or more of the following: Video distribution systems, navigation systems, avionics systems, radio communications equipment, RF telemetry systems and payload communications, fiber optic transmission systems (analysis, splicing, termination, testing), electrical and serial data cable terminations.
Field Service Duties & Responsibilities
To write an effective field service job description, begin by listing detailed duties, responsibilities and expectations. We have included field service job description templates that you can modify and use.
Sample responsibilities for this position include:
Research and resolve a high volume of casework related to advisor terminations, team ID’s, and other eForms
Research and resolve a high volume of casework related to less complex advisor licensing matters such as errors/discrepancies, audits, and requests for information
Continue to attain the skills to research and resolve a high volume of casework related to less complex advisor licensing registration and payroll matters, such as errors/discrepancies, audits, and requests for information
Providing primary field service and support to customers in the defined territory, Europe
Manages service operations, workshop and/or field that provide retail or distributor product or application services
Manages all operations including service staff and supervisors
Provides employees timely and constructive performance feedback
Investigate and troubleshoot customer reported complaints and problems
Participate in migration and upgrade projects
Give technical trainings for the systems under his/her supervision participate in the analysis of the customer's specifications
Field Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Service
List any licenses or certifications required by the position: CCNA, NATE, MSHA, IATA, CFR, CIEH, HVAC, CCNP, CISCO, IP
Education for Field Service
Typically a job would require a certain level of education.
Employers hiring for the field service job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Technical, Electrical Engineering, Chemistry, Electronics, Engineering, Associates, Education, Military, Chemical Engineering, Communication
Skills for Field Service
Desired skills for field service include:
Database management systems
Systems architecture
Microsoft Office Suite
Windows 2000
Windows XP
Network/system management
Electronics
Ability to read and understand electrical and hydraulic schematics
Electrical/electronic systems and hydraulics and internal combustion engines
Various types of testing equipment
Desired experience for field service includes:
Attend where required, locations necessary to meet the support requirements of the Royal Australian Navy
You have a Bachelors or Master Degree within the science field
Knowledge or experience with Chromatography systems both HW and SW (GC & LC as a minimum)
Experience with the Agilent solutions is highly desired but not a requirement
Fluent in English & Dutch
You enjoy travelling and visiting customers every day
Field Service Examples
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Field Service Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of field service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for field service
- Maintain a professional attitude when representing the company during phone, or personal contact with customers, outside vendors, and/or service providers
- Document/report all customer complaints to quality department
- Provide support for any special projects as assigned by the Field Service Manager
- Complete Service Technician Training
- Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all endoscope, mechanical, electronic, video, computer, LAN and network products
- Provide new sales, sales demonstrations and/or trade show support
- Quote and install cabling projects that includes soldering, terminating and pulling cable
- Occasionally required to utilize a ladder for indoor work off the ground
- Provide pre-site inspection, preventative maintenance and customer care support
- Escalate support issues when customer satisfaction is jeopardized and report all product non-conformance and safety concerns
Qualifications for field service
- Experience with process instrumentation
- Ability to communicate both verbally and written with all levels including management
- Strong computer skills to include MS Office
- Printers, predominantly LED, Laser & Dot Matrix
- PC’s – (Dell, HP, Generic)
- Laptop – (Dell, HP, Toshiba, Generic)
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Field Service Job Description
Job Description Example
Our growing company is looking to fill the role of field service. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for field service
- Delight our customers with prompt and courteous service and support at all times
- Develop and maintain customer relationships to achieve the highest level of customer satisfaction with our products and services
- Schedule and complete PM’s within the established time frame and performance standards
- Provide remedial maintenance for non-contract customers billed at an hourly rate
- Provide warranty services for our products in the field
- Adherence to warranty and service contract provisions
- Provide billable service quotes for non-contract services
- Assist and support local sales representative to secure new instrument orders
- Contribute to account profitability by identifying billable service opportunities
- Provide appropriate referral to other employees for answers to specific questions or to obtain product information
Qualifications for field service
- No relocation authorized
- UPS service experience
- 3-5 years of related industry field experience
- Strong customer service orientation and interpersonal skills to build and maintain strong client relations
- Experience with DCS Systems (Honeywell, Foxboro, GE etc), SCADA, Communications (WiFi, Satellite) and high performance computing systems
- Configure & replace Routers, Switches, Hubs and modems
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Field Service Job Description
Job Description Example
Our growing company is hiring for a field service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for field service
- Repair and installation of Scan-Optics and OEM scanners, and related equipment including wide format scanners
- Ability to work with Technical Assistance Group for troubleshooting and Repair of scanners
- Must be able to accept jobs quickly (most customers require NBD service)
- Must have own tools including a laptop
- Must be able to pass driver’s record check
- Must submit accurate paperwork for each job in a timely fashion
- Ability to provide a high level of customer satisfaction by ensuring that repairs are done properly and in a timely manner
- Help service sales on service order
- Provides scientific instruments (such as real-time PCR, DNA sequencing, and genome sequencer) installation, basic operation training, maintenance and service repair
- Assure continuity of customer operations and high levels of customer satisfaction, and cooperate with service engineers and service sales to support service team to achieve its business target
Qualifications for field service
- Administration and Configuration simple Internet link
- Knowledge of CCTV Operation and Installation of Security Systems
- Technical Management Printers and Photocopying Equipment
- Management Software Solutions Antivirus
- Microsoft Office version 2013 and earlier
- Basic (Word, Excel, PowerPoint) Intermediate (Publisher, Visio, One Note) Advanced (Outlook, Access)
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Field Service Job Description
Job Description Example
Our growing company is hiring for a field service. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for field service
- Examine and repair, as needed, all equipment upon arrival to the branch office, and identify them appropriately (requires R&M, ready for shipment) as required
- Any other Customer request requiring intervention of a Service Engineer at FAL
- Organise and monitor the logistic aspects on site so as to ensure continued activity at FAL
- Maintains and manages the Service Provider (SP) and general contractor base to support labor revenue and control service labor expense
- Conducts regular reviews of local License and Permit requirements and ensures service providers and general contractors comply with all requirements, including proper background checks
- Obtains and holds required licenses on Lowe’s behalf as required
- Completes in a timely manner standard equipment documentation and reports to include service reports, installation records
- Must have the ability to resolve conflict and work in a team environment
- Candidate must be able to perform occasional weekend work when necessary
- Travel to customer job site for extended period of time
Qualifications for field service
- An ideal candidate possesses a high school diploma or equivalent required, with 1-2 years industry-relevant experience
- Problem-solver and good organizational skills
- Excellent communication and customer service skills – experience with direct customers
- Demonstrable talent for building rapport with customers - the personality to make a positive impact
- An ability to quickly understand client needs
- The ability to work under pressure and in a pro-active manner
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Field Service Job Description
Job Description Example
Our company is looking for a field service. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for field service
- Perform RMA Sub – Assembly Repairs as billable revenue following Return Process
- Answer incoming Customer phone calls that involve Technical Support
- May perform other reasonable duties as requested by supervisor
- Lead field site personnel in day to day activities
- Deploy and maintain software images for desktop PCs, laptops and mobile clients
- Build and maintain relationships with customers and third party vendors in order to ensure appropriate and agreed services are delivered
- Handle problem recognition, research, isolation, resolution and follow-up for routine software and hardware problems
- Follow internal IT processes and provide the Service Level Agreements committed to our internal customers
- Acquisition integration for end user services
- Must be prepared to travel up to 50% of the time
Qualifications for field service
- Diploma in Mechanical Engineering or Electrical Engineering
- 3 to 5 years experienced in similar industry
- Demonstrated ability to provide telephone technical support and to effectively communicate (telephone and email) with Product Service Engineers (Hardware and Applications)
- Working knowledge of RIPS, color theory, Microsoft Windows and Linux operating systems and basic networking protocols
- Working knowledge of materials and chemicals used in the printing industry highly desirable
- In-depth knowledge of personal computers, industrial inkjet printers, large format printers and/or presses and printing applications