Field Service Technician Job Description
Field service technician
provides desktop/Laptop support on the following applications: Cisco VPN, Enterprise E-mail systems, Microsoft Office Suite, Internet Explorer, Firefox, Client Access, Windows 7, Macintosh OSX, Adobe software suite and other specialized department specific software.
Field Service Technician Duties & Responsibilities
To write an effective field service technician job description, begin by listing detailed duties, responsibilities and expectations. We have included field service technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Check in and out of the clients stores upon arrival and departure
Responsible for maintaining company vehicle maintain a good driving record
Supervise installation of field devices in accordance with established best practices
Implement communications interfaces between field devices and TA Portal or customer data system (eg
Troubleshoot and resolve technical issues in field environment
Document technical summary of field activities performed including leading lessons learned activity and follow-up improvement recommendations
Support and resolve customer issues remotely when required
Contribute to TA Portal development and implementation
Develop and maintain detailed product knowledge including documentation, system components and architectures, TA Portal capabilities and operation and training
Will disassemble, visually inspect and disposition conventional wellhead and single or multi-cavity gate valves, chokes and other standard wellhead components
Field Service Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Service Technician
List any licenses or certifications required by the position: NET, ICND1, CCNA, CE, II, IAT, MSHA, IATA, CFR, MIST
Education for Field Service Technician
Typically a job would require a certain level of education.
Employers hiring for the field service technician job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Technical, Electronics, Associates, Education, Electrical Engineering, Engineering, Military, Computer Science, Industrial, Chemistry
Skills for Field Service Technician
Desired skills for field service technician include:
Database management systems
Systems architecture
Microsoft Office Suite
Windows 2000
Windows XP
Network/system management
Ability to read and understand electrical and hydraulic schematics
Electrical/electronic systems and hydraulics and internal combustion engines
Various types of testing equipment
Microsoft Office software
Desired experience for field service technician includes:
The ability to travel as required - up to 50%
Demonstrated knowledge of wellhead environment, pumps, valves, rigging mechanisms, pressure testing
Will trouble shoot routine installation and operation problems with the above listed products
Working in our SAP system
Provide technical support, as required, for other Wabtec products, such as electronic air brakes, video recording systems, event recorders, fuel monitor systems
Work primarily first shift on customer property
Field Service Technician Examples
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Field Service Technician Job Description
Job Description Example
Our growing company is looking for a field service technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field service technician
- Experience with Fagor or Fanuc controls a plus
- Knowledge of 3 axis and 5 axis mills or gantry type mills preferred
- Experience in CNC controls, axis drives, spindle drives, PLC's, hydraulics, and pneumatics
- Proficient in the use of precision measuring/diagnostic equipment
- Set up and maintain Microsoft Windows servers and desktops
- Configure and install various network devices and services
- Monitor and track trouble tickets and adjust requests based on customer needs
- Provide field services to our customers
- Support Sales Agents and Customers with training audits
- Support internal product corrective action process
Qualifications for field service technician
- Ability to work a variety of schedules including nights, weekends and holidays
- Ability to take assignments on short notice
- Depending on regional expanse, travel miles driven may be in excess of 40,000 per year
- Vic Electrical Worker’s licence required
- 3 or more years of experience in the installation and repair of CNC machine tools
- Demonstrate the ability to work in micron tolerances
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Field Service Technician Job Description
Job Description Example
Our growing company is looking for a field service technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for field service technician
- Provide pre and post sales education and training support for all endoscope, reprocessor, electronic, video, computer and network products
- Create and maintain accurate service visit records and checklists to reflect equipment support and repair activities
- Documentation may include labor and travel reporting, parts consumption, problem summary text and checklist completion
- Maintain all assigned assets in a neat and organized manner, including but not limited to company vehicle, laptop computer, cell phone, repair parts and tools
- Return defective or unneeded material in a timely manner
- Ensure chemicals and tools comply with expiration dates
- Must attend/complete course for CompTIA NET+ certification within one year of hire
- Meet all assigned targets and goals set by Corporate, Regional and Field Service Managers
- Performs other duties as assigned.Save
- Provide technical support on-site at customer in Reutlingen
Qualifications for field service technician
- Polish/English language required
- Pass a background check and pre-employment drug screen
- Pass "Fit for Duty" Screening
- Complete Technical Aptitude Assessment online
- Bachelor’s degree in Computer Science/Information Systems or a related subject
- Field experience with RMM monitoring, network diagnostic and network analytics tools
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Field Service Technician Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of field service technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field service technician
- Install new test systems and upgrades, including options and S/W upgrades
- Install S/W licenses and license extensions
- Participate in cost reduction and productivity improvement programs
- Deliver maintenance trainings to customer
- Provide technical support and resolution to the customers
- Work during the weekend to accommodate customer or job requirement
- Escalate service problem and take ownership of problem until it is resolved
- Manage customer expectations by quick, clear and accurate delivery of pro-active action
- Flexible in job and shift assignment
- Has a winning attitude and willing to go the extra mile to meet or exceed the customer expectation
Qualifications for field service technician
- Minimum of 1 year experience servicing and repairing electrical and/or electronic equipment is required
- Must have demonstrated decision making ability towards solving problems, while working under pressure and effectively communicate these solutions to co-workers and customers
- Understanding of business policies and practices is a plus
- Must be a self-starter and when trained, will require minimal supervision High-degree of personal organization
- Must have demonstrated ability to successfully multi-task
- Ability for air and automobile travel, including overnight travel and occasional short notice travel, within 24 hours notice is a must
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Field Service Technician Job Description
Job Description Example
Our growing company is looking to fill the role of field service technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for field service technician
- May be assigned multiple projects
- Provide technical direction to mechanical and electrical contractors under the direction of the Local Service Manager
- Responsible for troubleshooting all systems hardware
- Responsible for troubleshooting PLC software and HMI software based on established designs
- Responsible for implementing and documenting system modifications under the direction of Services Manager or Engineering design team
- Provide “On-Call” support coverage
- Responsible for the timely and accurate completion of Time Tracking, Site Visit Reports, Expenses Reports and other business related documents
- Maintain and provide accurate information of the turbine operation of the project
- Receives customer phone request that requires quick troubleshooting resolution globally
- Ensure the proper installation, demonstration, and service of machines/equipment at customer sites
Qualifications for field service technician
- Must be able to cooperate and participate as an effective team member in creating a positive working environment
- Must be able to demonstrate positive corporate citizenship
- Must be receptive to positive and constructive feedback as provided by management
- Must comply with all vendor credentialing requirements inclusive of, but not limited to, medical vaccinations, training requirements and policies
- Must also complete annual bloodborne pathogen training, operating room protocol training and obtain Hepatitis B vaccination or complete a signed declination form
- Technical graduation in Electrical or Automation & Control
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Field Service Technician Job Description
Job Description Example
Our company is looking to fill the role of field service technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field service technician
- Works with our Assembly department to thoroughly understand the configuration, setup, functionality, and components used on equipment sold by the Company
- Works within the Clips, and Machine and Parts business units to understand the daily flow of critical business activities
- Works within Clip and Loop manufacturing units to understand the core technology of our consumable products business
- Assists Technical Service Manager in responding to customer inquiries and requests for technical assistance
- Write all trip reports and/or machine installation reports in a timely fashion and add them to Salesforce.com after performing work at customer sites
- May perform troubleshooting activities on manufacturing equipment
- May work with sales personnel on technical aspects of sales quotes for new machinery
- When in Apex office participate in daily operations of Test Kitchen, Includes following Test Kitchen Duty Rules to ensure a
- Participate in Training & Learning of Equipment
- Perform programming of PLC, HMI, Servo Drive components to be delivered to Customers Site
Qualifications for field service technician
- Structured analyzing and fixing of complex problems, advanced
- Willingness to work in an multicultural, international team
- Associate Degree (AS)/Technical school in Electronics/Mechatronics
- Diploma in Electronics/Mechatronics or equivalent educational background
- 4 years working experience in a customer support environment, ideally in Semitest
- Solid and structured approach to problem solving