Field Service Manager Job Description
Field service manager
provides technical oversight to ensure that the study specific eCOA systems adheres to the study protocol, industry regulations / best practices as well as company policies, procedures and guidelines.
Field Service Manager Duties & Responsibilities
To write an effective field service manager job description, begin by listing detailed duties, responsibilities and expectations. We have included field service manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Ensures service providers and general contractors are trained and knowledgeable of all Lowe’s applications and policies that pertain to the service job
Provide advice and input on the development or modification of procedures and policies related to licensing and advisor compensation matters, to ensure compliance with all regulatory requirements, and provide project and process improvement team leadership as necessary
Partner with other internal organizations including legal, human resources, and/or compliance to resolve matters regarding regulatory licensing and field compensation issues
Resolve complex and high-priority, escalated service issues relating to field compensation, FINRA licensing or other regulatory issues, serving as an expert resource for representatives and other internal clients regarding field compensation or FINRA licensing policy and regulation
Ensure accurate and timely resolution of licensing and field compensation issues, licensing and compensation processing and communication of issue resolution
Provide leadership and coaching to direct reports, providing feedback through effective performance management practices
Leading and cross training a team of associates, supervisors and fellow team members while sustaining a clean, safe, quality work environment
Analyze technical information provided from technicians, contractors and other subcontractors and translate them into equipment build orders
Working with various subcontractors, vendors, surveyors, installers, LAN cablers, satellite technicians, broadband service providers, roofers, building management and other companies to schedule, track and execute all details specific to each business line roll-out plan as dictated by customer and other general cinematic installation requirements
Ability to interview, hire, fire, evaluate, promote, schedule and manage exempt and non-exempt full and part time associates to cover flexible schedules and operations workloads successfully, including daily/weekly/bi-weekly timesheet approval in the NovaTime system
Field Service Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Service Manager
List any licenses or certifications required by the position: FSE, MCP, LEAN, MCSA, MCSE, ITIL, PMI, ISO, CIEH, II
Education for Field Service Manager
Typically a job would require a certain level of education.
Employers hiring for the field service manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Technical, Engineering, Management, Business, Electronics, Science, Associates, Communications, Business/Administration
Skills for Field Service Manager
Desired skills for field service manager include:
Supervisory practices
Authorized company representatives
Company policies and procedures
Employees are to request clarification
Explanations from superiors
Lowe’s applications and policies that pertain to the service job
Vehicle repair processes and procedures
Lowe’s applications that pertain to the service provider
Common best practices for the oil and gas industry
Basic refrigeration
Desired experience for field service manager includes:
Provide work direction and assist in workload prioritization for direct reports in providing response to field advisors and leaders in the matters of compensation, payroll, advisor terminations, FINRA licensing, continuing education, and other regulatory form reviews
Ensure staffing is adequate as business needs change to ensure SLA’s are met and exceeded
Act as a SME or decision maker on large Cross Organizational projects
Up to 30% overnight domestic travel required
Provide strategy for vendor relations platform to include all Client service providers
Help develop vendor work flow strategy to take advantage of geographic strength of service providers in HVAC/electrical and plumbing (MEP)
Field Service Manager Examples
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Field Service Manager Job Description
Job Description Example
Our growing company is looking for a field service manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for field service manager
- Provide leadership for our SPM field managers
- Directly interacts with Client’s corporate staff in effort to maintain assignment
- Supervise the activities of office personnel and monitor the performance of the Administrative Staff, maintenance staff and contracted services staff
- Monitor and evaluate the response, activities and corrective action taken by the staff on all Work Orders, Purchase orders, take corrective action as needed
- Establish, prepare, review and monitor budgets
- Prepare payroll and related overtime worked
- Life Safety/EAP/LL#5
- Standpipe and Sprinkler Certificates
- Elevator Test and Permits Electrical sign-offs
- Construction applications and sign – offs
Qualifications for field service manager
- Janitorial services
- Conduct periodic personnel reviews with all subordinates
- Periodically review standards/operations
- Conduct daily operations meeting (when required) with all SPM/Staff & Lead Engineers/Engineers to inform them of daily and upcoming activities
- Develop and encourage all personnel to seek personal and professional growth
- Review and confirm all Preventive Maintenance is being performed in accordance with recommended specifications
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Field Service Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a field service manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field service manager
- Develops and implements systems to effectively track repairs of fielded products
- Manage the overall financial expenses as it relates to the business for an assigned area
- Conduct frequent ride alongs with all reporting colleagues
- The Assistant Field Service Manager is responsible for working effectively with other organizations and individuals
- The Assistant Field Service Manager advises customers about service and service delivery, including maintenance agreements and SLAs
- The Assistant Field Service Manager monitors SLA performance against target for territory
- The Assistant Field Service Manager ensures an environment that promotes effective communications, positive employee relations and teamwork
- The Assistant Field Service Manager executes the performance management process, which includes objective setting, development planning and quarterly/annual performance reviews
- Promote and manage time-and-material (T&M) activities
- Be responsible for physical assets including tools, test equipment, vehicles, and service parts, both assigned (PPK) and loaned (issued on a work order)
Qualifications for field service manager
- Typically requires education/formal training equivalent to the completion of a Bachelors degree in a technical field and eleven or more years progressively complex experience in engineering including five or more years supervisory experience
- Must demonstrate an extensive technical understanding of engineering and field service principles, concepts, theory, regulations and practices
- Typically requires a Bachelors degree in poultry science or related field
- Heat and humidity above average is common
- Available for unsocial work hours
- Lift more than 25 pounds
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Field Service Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a field service manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field service manager
- Embedement and adherence to best practice
- CI coaches for the PSPs and the analysts reporting to them
- Parts stocking guarantees & truck stocking maintenance adherence
- Establishment of PSP companies & maintenance thereof
- Executing on the strategy of driving exclusivity
- Managing and optimizing warranty cost within the assigned districts
- Trigger Service Escalations to Service Engineering and CASP
- Follow up on FSE performance that generates Customer Satisfaction issues
- Provide oversight and non-technical training plans for assigned resources
- Work with local service organizations to deploy and embed the above
Qualifications for field service manager
- Previous experience as a group, team or project leader
- Degree in Science or Engineering, specializing in either Electrical/ Electronics/ Avionics or Aeronautics
- Minimum 3 years of direct experience working in an airline/MRO in the line/base maintenance or technical services/engineering department, or
- Minimum 3-5 years of relevant experience in a field service or customer support function in the Aerospace or MRO environment
- Possess a positive attitude and initiative, able to multi-task and work under pressure
- A team-player who is customer-oriented and possesses a meticulous mindset
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Field Service Manager Job Description
Job Description Example
Our growing company is looking to fill the role of field service manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field service manager
- Writes/conducts employee performance appraisals implements and maintains career pathing, mentoring and on the job training
- Reference person for key customers, for planning of field activities, verification of site readiness
- Perform whenever required commissioning, startup & preventive maintenance at customer site
- Ability to assess risk and minimize exposure or liability regarding client issues
- Provide onsite processing support to our corporate clients as needed
- Serve as secondary contact for clients with the ability to answer questions regarding provisions of complex equity compensation plans
- Stay current in regards to equity compensation industry standards and trends via continuing CEP education, local industry chapter participation, speaking engagements
- Develop and deepen relationships with key decision makers allowing for broader opportunity for Schwab to partner with our clients and their employees to enhance their financial wellness
- Manage the coordination, implementation, administration and execution of support programs, including personnel, communications, product transitions and performance metrics/standards
- Interact seamlessly with all levels of management within the company and customer companies
Qualifications for field service manager
- Self-motivated, versatile with leadership ability
- A good understanding of Aviation industry, including the airworthiness requirements, airline operations, aviation industrial standards and practices, and market dynamics
- Associate’s degree or higher in a technical field (electronics preferred) or equivalent training and experience
- Ability to lead by example and supervise a wide variety of people with different personalities and backgrounds
- Experience developing and delivering customer and employee training programs
- Demonstrated ability to effectively lead large cross functional groups to obtain goals and superior results
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Field Service Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of field service manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field service manager
- Direct and monitors all activities of the Field Service staff
- Evaluate and validate Service staff to insure maximum coverage, effective, productive use of time and resources for all employees
- Monitors daily use of fleet vehicles and monthly vehicle inspections
- Interfaces with vendors as needed
- Ensure that exceptional customer service is being provided by technical staff
- Manage customer escalations that require immediate attention and resolution
- Develop documented procedures for all aspect of the technical department
- Developing and implement actions to drive high engagement of team members
- Coordinating service to customers to ensure efficient use of resources and maximize customer uptime
- Actively managing and tracking unused and failed service parts and ensure their timely return
Qualifications for field service manager
- Technical and/or qualifications in Electronics/Engineering/Scientific, and reasonable product knowledge within the Life Science industry
- Min 5 years’ service and support experience and/or min of 2 years management and leadership experience in a position within the service business in the Life Science industry
- Proven track record in a successful business development of a service and support business
- Proven ability to manage teams/functions and projects
- Time spent in management role will be an added advantage
- Strong communication skills at all business levels