Service Manager Job Description

Service Manager Job Description

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Service manager provides guidance on project collaboration tools such as SharePoint websites, Microsoft Project schedules, Excel spreadsheets, and other tools.

Service Manager Duties & Responsibilities

To write an effective service manager job description, begin by listing detailed duties, responsibilities and expectations. We have included service manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Generates reports and measures of departmental operations records on all inventory, tools and vehicles
Identify, document, communicate and implement opportunities for sustainable process improvement focused on enhancing service quality and increasing process efficiency
Assure new clients enjoy a very positive ADP experience by working closely with other Teams to smoothly transition new clients onto their Team
Constantly evaluate knowledge gaps existing in the Team and take steps to eliminate them, in priority order
Champion the introduction of new policies, processes, procedures, tools, technology and structure into the work environment, supporting the rapid adoption of same by the Team
Support Associate development by providing regular, scheduled feedback, using supportive and directive techniques, with a focus on continual improvement
Complete and merchandize required reports and upload data on a daily basis
Recruiting, training and retention of technicians
Insuring the world’s best service by conducting Tech Ride-A-Longs and quality audits
Providing solutions to Customer opportunities through inspections, evaluations and customer service

Service Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Manager

List any licenses or certifications required by the position: DOT, ITIL, PMP, TOEIC, ASE, NEBOSH, IOSH, V3, PM, WOF

Education for Service Manager

Typically a job would require a certain level of education.

Employers hiring for the service manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Management, Marketing, Liberal Arts, Advertising, Communications, Technical, Education, Engineering, Associates

Skills for Service Manager

Desired skills for service manager include:

Food Safety and health department matters
Basic tools needed for the job
Excel
PowerPoint
Outlook
Microsoft Office
Math
Work planning and scheduling and other supervisory activities
Measures
Scales

Desired experience for service manager includes:

Strong knowledge of IT Service Delivery, Account / Relationship Management, and IT Operations
Proven expertise in customer service
Strong technical background spanning multiple disciplines of IT Service Delivery
Will communicate with customers about maintenance and service work needed effectively
Must have 3+ years as an Automotive Service Writer/Service Assistant Manager
Must have 3+ years as an Automotive Service Manager

Service Manager Examples

1

Service Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for a service manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service manager
  • Insures that standard response times committed to by the Service Coordinator are met
  • Recruits, hires, trains, and develops all service staff
  • Works with Service Parts and Service Coordinator so that all required paperwork is submitted and complete
  • Monitors the process of defective modules, assemblies or parts returned to the local office or manufacturer’s are handled properly
  • Assists other Administrative staff on maintaining optimal branch inventory levels
  • Assists the Sales Department in pre and post equipment sales activities
  • May assist in or carry out the function of Service Coordinator, Parts Coordinator and Service Technician as required
  • Performs other Service Manager duties as assigned
  • Ensures that standard response times committed to by the Service Coordinator are met
  • Responsible for handling all customer inquiries and communications
Qualifications for service manager
  • 5-10 years of direct experience as a service technician within carpentry, general contracting, electricity, HVAC, or electronics related field
  • Local travel is required for the role
  • Field repair in a dental/medical environment highly desired
  • Understand the financial drivers of the service department
  • Responsible for managing the workflow within the service department
  • Development and delivery of SLAs with supported customers
2

Service Manager Job Description

Job Description Example
Our company is looking to fill the role of service manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service manager
  • Conduct regular meetings with customers
  • Assist and guide customers with troubleshooting activities
  • Supervise all logistics (spare parts, repairs, materials planning & supply) for the project in interface with the logistics organization and customers
  • Supervise performing of in-service monitoring and update the configuration of the installed base
  • Provide adequate technical and operational reporting allowing generating business KPI´s
  • Follow-up of the delivery and warranty status of the installed base
  • Manage interfaces with customers for new training needs/requests
  • In coordination with the Project Manager and the Customer Director, follow up the warranty status of the equipment and organize regular follow-up with the customer
  • Manage Project Warranty Work Package including all related activities as defined in the TIS WBS structure, follow-up the costs and regularly update the forecasts through the MPR/SPR process
  • Identify and manage Risks and mitigation plans
Qualifications for service manager
  • Has the ability to influence and achieve results cross functionally across multiple business groups and technology partners
  • Is experienced in motivating and managing results highly matrixed teams
  • Thinks strategically and understands the capabilities of technology and how to leverage those capabilities to achieve business results
  • Has experience in Change management and implementing process and system changes
  • Demonstrates that customer and associate satisfaction is top priority by ensuring project approaches are aligned with and delivered to meet customer satisfaction objectives
  • Obsolescence management, be the interface with clients for obsolescence issues, (last time buy, follow-up engineering deliverables and implementation)
3

Service Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for a service manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service manager
  • Prepares and presents quotes for add-on/replacement of equipment, preventive services and/or remediation, on request
  • Works with and takes direction from the Operations Manager, and accurately relays any information having the potential to affect customer or employee relations
  • Develop a strong understanding of ABM electrical and EV charging station service offerings including relevant equipment manufacturers, network of installers, and varied customer base
  • Receive, review, and provide job numbers for job packet requests up to $250,000
  • Manage paperwork for all assigned projects which will include SharePoint funding and billing requests for input into JDE accounting system, issues and manages POs to vendors, and coordinates work between customers, vendors, (including ChargePoint ORG creation, activations, etc)
  • Main point of contact for coordination of national EV maintenance and service contracts including ChargePoint, CPS Energy, IES support, Utilize project managers and contract specialists for support on projects nationally, as needed
  • Maintains daily, weekly and/or monthly reports, and/or updates internal and external portals as needed
  • Coordinate and manage branch fleet operations
  • Coordinates and conducts safety meetings, and other emergency practices, all company and customer policies
  • Participates in training directed at increasing job-related skills and assists in training of other employees as directed
Qualifications for service manager
  • Frequent bending, twisting and lifting
  • Repetitive and sustained exertions, forceful exertions, awkward postures, mechanical stress concentrations, vibrations
  • With minimal guidance supervises, trains, or performs troubleshooting and maintenance for a variety of building systems and appliances
  • With limited direction, schedules and performs or assigns Preventive Maintenance and repair tasks, and resident Service Requests
  • 3-5 years Of Experience as a Maintenance Supervisor/ Service Manager
  • Exposure to multiple ticket management tools, ServiceNow, Remedy
4

Service Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of service manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service manager
  • Responsible for sales & Service repairs in the Service Sector of the region
  • Responsibility and monitoring of the sales results including a continuous analysis and coordination of the sales and return target in order to secure the portfolio (unit and value)
  • Proactive customer care of the existing customers & Ensuring Renegotiations
  • Proactive process to ensure zero NEB conversions are lost
  • Service Supervisors allocate the fitters on the basis of precise maintenance planning and routing
  • Service Supervisors / fitters and subcontractors get the statutory safety instructions
  • Service Supervisors / fitters and subcontractors wear the personal protective equipment
  • Fitters provide the services as agreed in the contract & agreed dates are met
  • Customers get information about the dates for maintenance in advance
  • Service Supervisors accurately organize the emergency service including the emergency service areas
Qualifications for service manager
  • Comfortable creating sales opportunities, processes + funnel from the bottom-up
  • The Service Manager is required to work an average of 45-48 hours per week
  • Handover from Installation to Maintenance runs orderly
  • Hiring, Firing and one-on-one with direct reports
  • Proven Leadership attributes & skills A MUST
  • Service-oriented industry experience a plus
5

Service Manager Job Description

Job Description Example
Our growing company is hiring for a service manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service manager
  • Negotiates with the clients and internal stakeholders the service conditions in alignment with Global Standards and GSC strategy
  • Communicates changes and relevant business information with the GSC Solution Delivery Managers and Site Manager/Head of GSC where needed
  • Keeps track of work progress in each product area and ad-hoc reports status to the client
  • Set priorities to the involved teams in regards with the clients’ specific needs and expectations, and based on what has been agreed with the client
  • Monitors and reports the projects’ updates and performance of the services in scope
  • Escalates issues to affected stakeholders and clients, seek for immediate resolutions, and be the one to further propose solutions and drive for the changes
  • Apply if you are ready to start the conversation, so we can put the wheels in motion!
  • Lead, develop and motivate employees to create a team environment which enables flawless day-to-day execution of quality, cost, schedule, technical performance requirements and to maintain very high levels of customer satisfaction
  • Be the primary point of contact with the customer for a bid or contracted change and to define and coordinate the project scope, budget, objectives and deliverables
  • Manage the framework operations and lead integrated service teams to focus on executing the program plan to ensure first time quality and satisfaction of all customer requirements (technical, quality, cost, schedule)
Qualifications for service manager
  • Have previous management experience within a service or retail industry
  • Managing the building management systems and resources to meet daily service schedules and business requirements for the services within the prescribed budget
  • Liaising with client and offering advice and knowledge regarding service issues ensuring contractual and service obligations are met
  • Developing and maintaining an effective working relationship so that the Client's needs are understood and the company reputation is enhanced
  • Supporting the team in continually reviewing operational procedures to maximise customer satisfaction
  • Developing and support positive team ethos within the working group

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