Automotive Service Manager Job Description

Automotive Service Manager Job Description

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Automotive service manager provides the team with expert knowledge of the automotive industry including marketing operations general industry trends and notable marketing campaigns from key brands.

Automotive Service Manager Duties & Responsibilities

To write an effective automotive service manager job description, begin by listing detailed duties, responsibilities and expectations. We have included automotive service manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of Lube and Tire services and other products of the automotive industry
Ensures expense control through management of payroll dollars, telephone usage, store maintenance and repairs, supplies, utilities and other controllable expenses
Supervise and schedule work load
Issue warranties
Handle all customer queries
All associated administration
Attend manager meetings and conduct weekly service dept
Carry out the installation, commissioning of new equipment, on time troubleshooting and field training to customer
Evaluate and summarize Sales activities and its Efficiency base on selling cycle
Be fully responsible for on-site evaluation to improve service quality

Automotive Service Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Automotive Service Manager

List any licenses or certifications required by the position: ASE

Education for Automotive Service Manager

Typically a job would require a certain level of education.

Employers hiring for the automotive service manager job most commonly would prefer for their future employee to have a relevant degree such as Collage and Associate Degree in Automotive, Technical, Education, Management, Technology, Mechanical Engineering, Finance, Business, Engineering, Associates

Skills for Automotive Service Manager

Desired skills for automotive service manager include:

Dealership computer systems
Management and wholesale relations
Overall operations
Automotive industry and new developments
Basic accounting principles
Lube and Tire services and other products of the automotive industry
Microsoft Office
New vehicle technologies and mechanical operations
Parts
Repairs

Desired experience for automotive service manager includes:

Participate to improve customer satisfaction and achieve competition mindset by finding out and communicating to managements the needs and requirements of customers and competitor activities
Prepare quality documentation contract, invoice as required by the company standard and guideline
Keep tight contact with HQ and overseas technical dept
Share products knowledge and gained experience with customers and other employees through knowledge sharing sessions, customer training sessions
A college degree is preferred and may be required
Excellent base salary and bonus opportunities

Automotive Service Manager Examples

1

Automotive Service Manager Job Description

Job Description Example
Our growing company is looking to fill the role of automotive service manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for automotive service manager
  • Directly supervises 3 to 10 employees in the facility
  • Assign and schedule work duties to auto service staff according to individual skill level
  • Serving all automotive service needs of customers
  • Oversee the hiring and training of an effective auto service team
  • Ensuring high teammate retention
  • Developing customer satisfaction and retention
  • Supervise the flow of cars within the service department
  • Supervise the Automotive Technicians and General Service Technicians
  • Inform customers of vehicle inspection findings
  • Educate and explain service recommendation to customers
Qualifications for automotive service manager
  • Candidates with a background in construction, restaurant and other fast-paced fields have found success in our industry
  • 4 years of auto service technical experience
  • 1 year of service manager or service writer experience
  • Willingness to continue education and remain current in automotive repair issues
  • Must have completed all the current and required BSRO store education courses & modules required for this position
  • Must have valid automotive driver’s license at all times in order to test drive customer’s vehicles
2

Automotive Service Manager Job Description

Job Description Example
Our innovative and growing company is looking for an automotive service manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for automotive service manager
  • Collaborate with Store Manager on strategies to make the shop successful and assume all responsibilities in their absence
  • Train, Coach and assistance the Automotive Technicians and Lube and Tire Technicians in the diagnosis, service and repair of vehicles
  • Ensures expense control through management of payroll dollars and other controllable expenses
  • Assist with scheduling employees and assigning work to Automotive Lube and Tire Technicians
  • Assists in decisions of hiring, training, coaching, disciplining and terminating employees
  • Opens and closes the location and responds to alarms when necessary
  • Provide full leadership of the shop and team
  • Provide technical assistance and support
  • Review shop performance to meet company goals and budgets
  • Own staffing and associate development
Qualifications for automotive service manager
  • General automotive knowledge
  • 4+ years of automotive experience and automotive technical school certificate/degree/ASE Certifications
  • Sales experience in Automotive Complete Auto Care, Tire Sales and Service experience
  • Excellent communication skills and basic algebra to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages
  • Automotive State Inspector License
  • ASE Automotive Certifications
3

Automotive Service Manager Job Description

Job Description Example
Our company is looking to fill the role of automotive service manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for automotive service manager
  • Support teammates in establishing and maintaining productive sales environment by training and developing teammates on all shop operations and guest services
  • Ensures store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, discipline and development of employees
  • 4+ years of experience in Automotive Tire Sales and Service experience or Lube and Tire industry experience
  • Excellent communication skills, business mentality and basic algebra skills to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages
  • Proven sales experience in Automotive Complete Auto Care, Tire Sales and Service experience
  • Supervisory experience in tire or automotive industry
Qualifications for automotive service manager
  • Proven Automotive Complete Auto Care, Tire Sales and Service experience
  • Problem solving – customer complaints
  • Aptitude to manage inventory, scheduling, equipment maintenance
  • Capacity to lead and coach others
  • Teammate and customer/communication skills
  • Ability to recruit and select technicians and general service teammates successfully according to store requirements

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