Regional Service Manager Job Description

Regional Service Manager Job Description

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Regional service manager provides support for maintaining LIMS interfaces to other applications and instruments such as SAP, and laboratory instruments.

Regional Service Manager Duties & Responsibilities

To write an effective regional service manager job description, begin by listing detailed duties, responsibilities and expectations. We have included regional service manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Accountable for the overall design and delivery of SAP support for ASPAC region for a given 1-2 platform, establishing and ensuring that service delivery meets or exceeds performance goals / SLAs
Work together with client and ADP groups to assess impact of issues and to assist in determining appropriate courses of action
Recommend, develop and maintain effective issue tracking tools (spreadsheets, reports, ) to ensure effective communication on progression of outstanding issues
Assist client and ADP in planning and coordinating for events that cause business impact to either party (upgrades, operational model changes, designated contact transitions)
Take accountability for the delivery of all Engineering services, through the Bank’s Tier 1 and 2 vendor partners, along with any change programmes delivered at a local or regional level, not limited to but including reactive works for both established and ad-hoc services
Be accountable for delivering the DB Corporate Services vision and strategy, at a regional level, focusing on achieving zero downtime, consistent operational excellence and client/user satisfaction through industrialisation, price/value optionality, and leveraging increased automation and the use of technology to ensure Service Delivery and Operations are fully aligned and integrated
Be accountable for performance outcomes within their assigned work-stream
Lead their local team (including Tier1 partners) providing regional oversight of operations and working closely with, the Regional Service Coordinator, Portfolio Performance, Change the Bank and COO colleagues to ensure building uptime, silent engineering service delivery, code compliance of all engineering services, compliance to the Engineering Risk and Controls framework, client satisfaction, and delivered within the approved Engineering budge and close management of risk
Be accountable for implementing strategies to deliver continuous improvement through implementation of best practices, for execution of transformation and transition projects and for managing service provision through strategic partners and local vendors, in conjunction with the Engineering Global Service Delivery Manager, Regional Service Delivery Co-ordinator and vendor management colleagues
Be a member of the Service Delivery / Operations professions and will provide leadership in Service Delivery / Operations, particularly as it relates to their domain experience

Regional Service Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Regional Service Manager

List any licenses or certifications required by the position: SAP, ITIL, PMP, MCP, LEAN, ITSM, PRINCE2, TQM, CET, PMI

Education for Regional Service Manager

Typically a job would require a certain level of education.

Employers hiring for the regional service manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Engineering, Business, Education, Technical, Associates, Electronics, Management, Business/Administration, Finance, Computer Science

Skills for Regional Service Manager

Desired skills for regional service manager include:

MS Office applications
Experience with equivalent enterprise service software solution
SAP
Diagnostics Instruments
Equivalent diagnostic industry experience
Laboratory workflow
Customer applications and key customer needs
Feedback into Commercial and Marketing organization
LBS products
Monitor trends and track competitor activity

Desired experience for regional service manager includes:

Develop strong, trusting relationships with leaders within the business and support their team members to achieve trusted advisor status
A minimum of five years of experience as a manager in an operations/services/technology environment, with previous experience in managing a network operations organization
English and French Language
Regional leadership and management of all RSM activity
Stakeholder management of internal and external parties
Financial management of all RSM activities across the region

Regional Service Manager Examples

1

Regional Service Manager Job Description

Job Description Example
Our growing company is hiring for a regional service manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for regional service manager
  • Accountable for the overall delivery of Digital support services in the region, ensuring that service performance meets or exceeds established goals / SLAs, within budget and with a good customer satisfaction rating
  • Build and manage a regional managed team (direct/matrix) that designs, operates, and continually improves the Digital support in the region
  • Be the liaison with Business IT owner(s) for the respective services
  • Shape the strategy for the support services both regionally and globally
  • The incumbent is responsible for managing application support services for IT AS
  • Conduct regular business reviews (at least on a quarterly basis) with the stakeholders to review performance
  • Manage all Customer Service Managers (CSA)
  • Oversee development of renewal and employee communication material approved by RIG
  • Work closely with managers and HR partner to analyze, diagnose and solve any personnel issues
  • Insure all communication from corporate and RADs is distributed
Qualifications for regional service manager
  • Excellent levels of personal and professional confidence to challenge existing practices
  • Appliance industry experience preferred but not required
  • Have a broad understanding of end to end supply chainand commercial processes and financial processes within JNJ and the technologies used to support these processes
  • Prior experience in online marketing, digital agency, and/or advertising is preferred
  • Result oriented, must be able to define, shape, and drive continuous support improvements while effectively collaborating strategically with others with little supervision
  • 5+ years of experience in leading/building online applications and web site support
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Regional Service Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of regional service manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for regional service manager
  • Insure compliance
  • Insure all communication from corporate and RAMs is distributed
  • Establish Standards of Performance for direct reports and set expectations on completion of responsibilities and duties
  • This position is responsible for subregions
  • Overseeing day-to-day regional customer service and Control Center operations
  • Promote Safety, Quality, and Environmentally compliant initiatives in all activities
  • Responsible for meeting all customer service and control center training requirements
  • Works closely with operations to ensure timely communication to customers (internal and external)
  • Develop and promulgate key performance indicators for all customers and the terminals
  • Continuously assess Customer Service and Control Center processes and provide strategy and direction to make improvements
Qualifications for regional service manager
  • Background experience in web applications front end development (HTML, CSS, JavaScript, AJAX, ), content management system, database systems (Oracle, MySQL) and middle tier using J2EE/PHP technologies
  • Working knowledge on Salesforce.com
  • Experience maintaining web applications supporting multiple browsers and operating systems – IE, Firefox, Safari, Chrome in Windows and MAC environments and mobile devices (iOS, Android)
  • Min Degree in Computer Science
  • Understanding of IT service management principles and practices preferred
  • Bachelors or Equivalent in Computer Science
3

Regional Service Manager Job Description

Job Description Example
Our company is hiring for a regional service manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for regional service manager
  • Provide overall support to help resolve customer issues
  • Overall responsibility for customer fulfillment and associated operational excellence at all facilities in the Northeast Region
  • Monitor departmental operations and provide feedback and assistance to employees and management
  • Lead performance improvement initiatives in customer service through mentoring and coaching individuals and departments
  • Provide support to Customer Service and Dispatch functions at each terminal to ensure successful completion of their daily duties
  • Maintain customer relationships alongside operations and provide direction as necessary
  • Responsible for proactively making changes in scheduling to avoid out of compliance events
  • Develop and maintain contingency plans for the most likely events that interfere with normal operations
  • Coordinate with the schedulers to ensure efficient pipeline schedules and customer satisfaction
  • Provide direction to the Control Center and Controllers who operate the pipelines remotely by computer controls/SCADA to safely and efficiently deliver refined petroleum and specialty chemical products from shippers to designated locations
Qualifications for regional service manager
  • BS degree in Electronic Technology, Business Management, or equivalent
  • Experience with surgical instruments a plus
  • In lieu of BS degree experienced as education level requires above
  • Stand for long periods of time during work hours
  • Bend and stoop for long periods of time during the day
  • Work a shift of 12 hours or more, if required
4

Regional Service Manager Job Description

Job Description Example
Our company is looking to fill the role of regional service manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for regional service manager
  • Working through the Training Coordinator, ensures that an effective, documented training program that ensures all Controllers are qualified to safely operate the pipeline system in normal and abnormal conditions and meet regulatory and internal training requirements
  • Working through the Training Coordinator, ensures that all operations manuals, pipelines standards and other documents are kept up to date to reflect operation of the pipelines in normal and abnormal situations
  • Initiates and documents and investigates all incidents / near miss reports relating to Control Room or Customer Service Department activities
  • Support budgets through efficient use of labor and materials
  • Ensure compliance with all aspects of the Pipeline and Hazardous Materials Safety Administration’s Control Room Management Rule (49 CFR Part 195)
  • Develop/review procedures and training programs
  • Lead incident/root cause investigations
  • Plan and budget for opex/sustaining capital needs for the Control Center, Customer Service Departments, and staff
  • Audit employee activities, identify and correct deficiencies
  • Lead audits/inspections (internal, PHMSA)
Qualifications for regional service manager
  • Reach overhead with 50 pound loads, if required, and regularly during work hours
  • Understand hazardous communication and safety information
  • Travel extensively by car, airplane, and/or motorcoach, drive a car or motorcoach, with the ability to obtain a Commercial Driver’s License for the latter
  • Minimum 2 years’ experience of Agricultural Machinery service industry
  • Minimum 3 years previous customer facing / commercial experience
  • Manage overall department performance and completion of annual Performance Evaluations
5

Regional Service Manager Job Description

Job Description Example
Our growing company is looking for a regional service manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for regional service manager
  • Manages all Customer Service Managers (CSA)
  • Oversees development of renewal and employee communication material approved by RIG
  • Insures all communication from corporate and RADs is distributed
  • Assists in identifying and building talent both internal and external
  • Insures compliance
  • Direct and guide employees to attain business objectives by informing and reviewing key performance indicators with the team
  • Maintain responsibility for effectively aligning resources to ensure all operational KPIs are maintained and improved
  • Maintain responsibility for supporting service contract renewal and new business activity
  • Maintain responsibility for achieving assigned Regional loaner retrieval targets
  • Hire, train, direct, coach and discipline (as necessary) employees
Qualifications for regional service manager
  • Understanding of MSP comp models
  • Must have solid planning, organizational, and communication skills
  • Must have a strong attention detail
  • Experience managing bulk liquid inventories
  • Able to manage groups remotely across 9 different locations between Baltimore and New York City
  • Travel more than 50% of the time between 9 locations

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