District Service Manager Job Description

District Service Manager Job Description

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District service manager provides technical support, as required, for other Wabtec products, such as electronic air brakes, video recording systems, event recorders, fuel monitor systems, etc.

District Service Manager Duties & Responsibilities

To write an effective district service manager job description, begin by listing detailed duties, responsibilities and expectations. We have included district service manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Proactively consult dealership management to create effective business plans aimed at achieving Service, Parts and Accessories growth
Monitors and manages district-wide management staffing levels
Oversee creation and approvals for supplies, services, and equipment and employees requisitions
Partners with routing manager to adjust, improve, and compare actual hours to planner hours
Partners with District Routing Manager to adjust, improve, and compare actual hours to planner hours
Oversee the service coordination function to respond efficiently to customers, ensure technicians training and skill level is appropriately balanced to service customers, and leverage resources across the district
Effectively attract, coach, counsel, train and develop all service employees
Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team
Ensure environmental, health and safety compliance within service team
Grow Service and Parts revenue and achieve key targets at the district and dealership level

District Service Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for District Service Manager

List any licenses or certifications required by the position: ASE, ICFSM

Education for District Service Manager

Typically a job would require a certain level of education.

Employers hiring for the district service manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Technical, Marketing, Engineering, Management, Education, Automotive Technology, Associates, Business/Administration, Automotive

Skills for District Service Manager

Desired skills for district service manager include:

PowerPoint
Contract obligations to Customers and develop procedures to ensure timely execution
Word
Accessories
Air-brakes
Cooling systems
Drive train
Electrical systems
Suspension
Tires

Desired experience for district service manager includes:

This position reports to Irving, TX area and covers the Texas territory
Minimum of (5) five years of auto parts and service wholesale and retail experience
This position reports to the zone office in Windsor Locks, CT and will cover the New York territory
This position reports to the zone office in Portland, OR and will cover the North Dakota territory
8-10 years of auto parts and service wholesale and retail experience
This position reports to our facility in Englewood, CO and will cover the Utah territory

District Service Manager Examples

1

District Service Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of district service manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for district service manager
  • Provide support and guidance to the regional team demonstrating integrity and professionalism
  • Manage the day-to-day activities of the district, optimizing resources, managing individual development and providing formal and informal feedback
  • Ensure customer satisfaction is a priority and maintained at industry top level according to proscribed guidelines and as measured through Net Promoter Score
  • Ensure the timely issuance of timecards and expense reports
  • Perform routine inventory checks for relevancy and accuracy
  • Provide pre and post sales support
  • Front End store teams
  • Is a clear advocate for the customer (internal and external) and a steward for the company
  • Experienced with managing and resolving high-pressure customer issues, including product performance issues and Technical Escalations
  • Excellent follow-up skills to ensure we exceed customer expectations, and close all outstanding issues
Qualifications for district service manager
  • Ability to travel 50% - 75% of the time and/or relocate
  • Previous Rental House experience and Aftermarket Service
  • Leadership skills are essential
  • Profit & Loss experience is critical
  • A strategic business mindset is important
  • Requires strong analytical skills, ability to monitor parts and labor sales to assure that goals are achieved in your district
2

District Service Manager Job Description

Job Description Example
Our company is looking to fill the role of district service manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for district service manager
  • Financial Management & Growth
  • Responsible for fleet management
  • Provide the necessary support to Field Service Staff as required
  • Works with all levels of the organization as related to field service associated questions and/or concerns
  • Manages and coordinates the activities of a team of field service representatives with full responsibility for operational results, service delivery costs, methods, and associate proficiency and skills
  • Implements operational objectives and assignments
  • Ensures implementation of organizational policies and procedures and the appropriate utilization of company assets
  • Accountable for responsive, quality on-site service to customers in assigned district
  • Ensures customer satisfaction and quality of delivered services
  • Accountable for service inventory management, levels and utilization within the district
Qualifications for district service manager
  • Knowledge of warranty and dealer service and parts operations policy and experience
  • Automotive technical trouble-shooting and analysis experience is required
  • High School or Associate‚Äôs Degree and at least 5 years of technical school
  • Bachelor's degree in Science, Technology or Engineering or similar
  • A strong electrical-mechanical skill set (water purification knowledge is a plus)
  • Position will be responsible for Arizona, Nevada, Hawaii, and Southern California
3

District Service Manager Job Description

Job Description Example
Our company is looking for a district service manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for district service manager
  • Conducts frequent field visits to monitor completion and coordination of scheduled service activities and to evaluate field service associates performance, customer management/service skills, and technical proficiency
  • Provides mentorship, guidance and training to direct reports through frequent visits, ride along and in-person observation
  • Actively participates in the development of service technical training class schedules and effectiveness of the classes
  • Makes presentations at Area and Service Leadership meetings on specified topics of importance to service efforts, as specified by the service area manager
  • Provides inputs and monitors operating budgets for capital expenditures, operating supplies, and labor
  • Coordinates efforts with and collaborates in the management of customer accounts with Local Sales & Services representatives, to ensure the highest levels of customer satisfaction
  • Actively participates on assigned projects, communicates project status, progress, problems, and procedures to the Area service manager
  • Keeps abreast of the U.S. and non-U.S. regulations affecting own area of supervision/management and complies with those regulations
  • Ensures Environmental, Health and Safety (EH&S) training through facilitation and the development and implementation of safety awareness programs
  • Carries out Human Resource management responsibilities including hires, job assignments, termination and promotion recommendations, transfers, salary actions and the development and delivery of performance reviews
Qualifications for district service manager
  • Proven ability to plan, organize, and manage a profitable business unit
  • A BA/BS degree in business, marketing, automotive technology or equivalent work related experience
  • This position reports to the Acura Eastern Zone manager in Mt
  • Must have competed knowledge of front-end company policy and procedures
  • May sit for long periods of time at a desk or computer terminal
  • A majority of time traveling throughout the Division visiting retail units, attending hearings and arbitration, etc
4

District Service Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of district service manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for district service manager
  • Basic understanding of or capacity to learn high-level financial statements - essentially understanding the impacts that key decisions have on the Beckman Coulter Field Service Team
  • Responsible for evaluation of the dealership through the annual completion of the Dealer Service Review and dealer commitment process
  • Regarding existing dealerships
  • Organization of training classes to upgrade dealer service technicians in basic skills, new products and changes in system technologies
  • District Service Managers will partner with the Brand Ambassador and transition team to support on-boarding for new franchisees
  • Serve as the centralized point of contact via phone and email for affiliates in the designated territory by assisting them with brand and RFG tool and system implementation, questions, troubleshooting, Respond to all affiliate inquires and requests promptly and provide exceptional experiences during each interaction
  • Oversee and direct all service, distribution, and shop operations for the service locations in the district
  • Confer with customers and representatives of associated industries to evaluate and promote improved and expanded services in the District
  • Review production costs and product quality and modifies production and inventory control programs to maintain and enhance profitable operations of the service center
  • Own delivery of operating plan and financial obligations (conv
Qualifications for district service manager
  • Sales, service and/or parts experience, prefer automotive related
  • Excel in building positive working relationships, cost assessments and conflict resolution
  • Inclination and ability to listen to various stakeholders
  • Partner with Sales, providing sales support and acting as a differentiator in new business development
  • Inventory control management for both direct and 3rd party technicians
  • Technical and computer savvy
5

District Service Manager Job Description

Job Description Example
Our innovative and growing company is looking for a district service manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for district service manager
  • Maximize warranty recovery
  • Train and assist all dealers/branches in aftermarket support activities
  • Ensure that the dealer network is focused on service and parts, market share and awareness, Crown parts sales, customer satisfaction, and retention
  • Assist Crown dealers/branches in selling and marketing all Crown aftermarket programs
  • Provide product support - visiting Crown end users and supporting all Crown products
  • Primary aftermarket contact between Crown and its dealers
  • Coordinating and directing all activities including financial performance, client retention, policy compliance, and employee training and development
  • Works with clients and RVP in all matters relating to contract and account operations in order to establish and maintain a mutually beneficial business relationship that ensures account retention
  • Develops a business plan and budget for the assigned accounts in conjunction with the account GM
  • Delivering and maintaining financial results
Qualifications for district service manager
  • Planning and executing, results oriented
  • Desired experience managing execution of tactics to reach goals
  • Have Successfully translated strategy into tactics for initiative/project or job assigned
  • Spoken and written English skills to have full communication with overseas teams
  • Solid Bilingual skills both written and verbal
  • Strong Communicator, able to create a compelling presentation to support business goals and get buy-in for ideas

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