Field Service Specialist Job Description
Field service specialist
provides workflow / color management training to end-user customers, contact center agents and service partners Applies electromechanical, printing and color theory, including knowledge of RIP’s and other printing software applications and the ability to create ICC Profiles with the installation, troubleshooting, repair and support of equipment.
Field Service Specialist Duties & Responsibilities
To write an effective field service specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included field service specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Maintain accurate records to reflect the support and repair history of equipment serviced or repaired
Perform a role in our Houston based Operational Integrity Group to assist with equipment running Procedure roll outs and lead an improved performance initiative in NAM (North America)
Ensure that all possible preparations have taken place, equipment is fit for use, and all pre-installation checks have been carried out, ensure that all documentation is accurate and accounted for
Review procedures and drawings of equipment on a regular basis
Address warranty issues from equipment, processing, envelopes
Will be required to work shifts, weekends and statutory holidays on occasion participating in on-call off-hour service demands
Use preventative maintenance to ensure problems are identified proactively
Utilize knowledge of sensor theory, stability, repeatability, static, and dynamic testing procedures to ensure sensors meet calibration specifications
Devise methods to demonstrate and document system performance, sensor accuracy and optimization
Document electrical and process drawings (P&IDs, Interconnect, Panel)
Field Service Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Service Specialist
List any licenses or certifications required by the position: CCNA, CCNP, CISCO, IP, NICET, RWP, II, POS, H2S, LEVEL
Education for Field Service Specialist
Typically a job would require a certain level of education.
Employers hiring for the field service specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Engineering, Associates, Education, Electronics, Science, Military, General Education, Electrical Engineering, Computer Science
Skills for Field Service Specialist
Desired skills for field service specialist include:
RIP’s and the ability to create ICC Profiles with the installation
Troubleshooting and repair of equipment malfunctions
Environmental regulations/statutes
Equipment
Pressure testing
Pumps
Rigging mechanisms
Scoping/pricing of Environmental Services work
Valves
Wellhead environment
Desired experience for field service specialist includes:
Implement and administer TPS & EPKS (Experion Process Knowledge System) domains, controllers, switches, peripherals
Actively reviewing and contributing to project lifecycle
Reading, Understand P&IDs, Control Narratives, Logic diagrams
Work closely with customers, local sales representative and other field support personnel to provide the highest level of customer support and satisfaction
Establish and maintain open lines of communication with key personnel in assigned accounts to remain current with support, repair and on going issues
Escalate support issues to management when customer satisfaction is jeopardized
Field Service Specialist Examples
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Field Service Specialist Job Description
Job Description Example
Our growing company is looking to fill the role of field service specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field service specialist
- Provide field service support and expertise to AutoChem end-users on assigned equipment throughout the product’s lifecycle
- Maintain all assigned assets
- Control parts inventory and manage inventory, replenish spare parts kit as needed
- Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly expense reports and service reports, as required, accurately and in a timely manner
- Establish a communication schedule with Field Support Manager, to exchange information on daily and weekly activities
- Meet all assigned targets and goals set by Corporate, Regional and Area Managers
- Return defective material replaced during repair in a timely manner to designated depots
- Provide on site start up of Solutions products
- Provide standard and emergency service
- Seeking advice from sales, production, engineering on products and installation issues to include process, spare parts, fits and function
Qualifications for field service specialist
- Experience involving Nortel Business Communications Manager (BCM) series 50, 200 and 400 systems, Norstar CICS/MICS key systems, Nortel M1 PBX systems and applications, Mitel PBX systems and application
- Willingness and ability to travel and work offshore & at remote locations
- Capable of verifying and calibrating sensors possessing a working knowledge of sensor operations and correctors
- Knowledgeable of system architecture and operations applicable database items needed for basic maintenance and calibration
- Associate’s Degree in Electrical, Electronics, or BioMedical Engineering, or Computer Science from an accredited college or university (or equivalent knowledge) is required
- Minimum of 1 year as a Field Service Engineer, or equivalent experience is required
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Field Service Specialist Job Description
Job Description Example
Our growing company is looking to fill the role of field service specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for field service specialist
- Perform equipment programming and commissioning
- This position will require traveling to Houston to meet with the OI team as required and our field locations for North American Operations
- Provides quality control for utility rebate/incentive programs including review of incentive paperwork checking for inconsistencies of data reported
- Evaluate and modify DCS and SMS systems related applications write detailed analysis reports
- Document non-conformances in the field via the Field Performance Reporting (FPR) system
- Attend and participate in Extended Factory Acceptance Testing (EFAT)
- Assess Field Engineers’ proficiencies and training requirements
- Evaluate and modify MD and CD loops write detailed analysis reports
- Optimize MD/CD controls using statistical techniques
- Record accurate and timely documentation of customer complaints and the action taken to resolve the concern
Qualifications for field service specialist
- Experience in field service and/or sales support is preferred
- Demonstrated decision making ability toward solving problems, while working under pressure and effectively communicate these solutions to coworkers and customers is essential
- General understanding of business policies and practices is necessary
- Must be a self-starter, and when trained, will require little supervision
- High degree of personal organization is essential
- Demonstrated ability to manage multiple requests for resources from both internal and external customers is desired
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Field Service Specialist Job Description
Job Description Example
Our growing company is looking to fill the role of field service specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for field service specialist
- Receive, process and respond to concerns, inquiries, business calls and visitors regarding field service and equipment application
- Act as a liaison between sales, customer and internal production processes regarding order status, compliance, processing, changes, modifications and delivery of equipment and service
- Deliver exceptional customer service, expertise and support to internal and external customers
- Communicate, document and manage customer issues with the Sales, TAC, Product Management, Service and Quality departments as required on a routine basis
- Independently and as part of a team, manage hardware and software projects
- Prioritize, schedule, and track open service issues to resolution
- Report non-conformance issues for quality enhancements and technical bulletins
- Manage field inventory, using a variety of software tools
- Software and hardware literacy and proficiency of Windows-based and embedded operating systems
- Document and report scheduling, utilization, expense and escalation as required in a timely manner
Qualifications for field service specialist
- Solid working knowledge of electronics, personal computer hardware and software, and LAN (Novell & Microsoft) concepts is required
- Knowledge of clinical applications and competitive strategies through the use of in house literature, on the job training, marketing material, and sales brochures is essential
- Ability to travel by car/plane for long periods of time (including overnight travel) is essential
- Available for On-Call
- Majority of work is done in a hatchery where exposure to a potentially hazardous environment is possible
- Position can be located in Springdale or Siloam Springs, AR
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Field Service Specialist Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of field service specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for field service specialist
- Disassemble, visually inspect and disposition conventional wellhead and single or multi-cavity gate valves, chokes and other standard wellhead components
- Proactively control scheduling and territory assignments with effective expense management at / below budget
- Highly proficient with assigned AutoChem product lines, including but not limited to their Software, Hardware and Applications
- Demonstrates exemplary skills in customer relations and enhance customer satisfaction / perceptions by providing value added services
- Successful service agreement management
- Willingness to promote the product and service line
- Good general attitude towards job duties
- Willingness to work rigorous schedule in inclement weather and varying conditions
- Ability to drive long distances and follow rigorous safety and procedural guidelines from corporate and our customers
- Prepares and issues a detailed report identifying all work conducted and recording hours worked for all site work undertaken
Qualifications for field service specialist
- Marketing classes or background preferred
- Associate’s (AA) degree or equivalent from a two-year college or technical school along with five years related HVAC/R experience and/or training, or equivalent combination of education and experience
- Computer skills including word processing, spreadsheets, database, Internet software, E-mail, Windows 98, 2000, XP
- Certified in the use and handling of refrigerants
- Field Service Technician general assembly and service competencies
- Extensive travel in the US and International
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Field Service Specialist Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of field service specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field service specialist
- Willingness to work rigorous schedule in inclement weather and varying condition, ability to drive long distances and follow rigorous safety and procedural guidelines from corporate and our customers
- Provide customer telephone and e-mail technical support
- Assist with onsite N-CommissioningTM
- Assist with onsite E-CommissioningTM
- Compile information for N-CommissioningTM and E-CommissioningTM reports
- Build relationships with internal Electronic and Solutions colleagues such as Technical Support, Returned Goods/warranty, Accounting, Customer Service, Production, to facilitate successful delivery of projects
- Build relationships with internal Retail Solutions colleagues such as Technical Support, Returned Goods/warranty, Accounting, Customer Service, Production, to facilitate successful delivery of projects
- Work rigorous schedule in inclement weather and varying condition
- Follow rigorous safety and procedural guidelines from corporate and our customers
- Maintain and build technical knowledge, product knowledge and QA methodology
Qualifications for field service specialist
- Two (2) years plus wellhead or related field experience
- Two (2) + years related oil/gas field work experience required
- Must have a strong mechanical & electrical aptitude
- Have ability to be a team leader & have a background in EMD locomotive repair
- Strong preference given to candidates with operational working experience with leading QSR, like McDonald’s, Yum
- Available for unsocial work hours due to On-Call work beyond 40-hour work week (week-nights/weekends/Holidays) to respond to customer emergency calls (via telephone and face-to-face)