IT Field Technician Job Description

IT Field Technician Job Description

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IT field technician provides basic hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals.

IT Field Technician Duties & Responsibilities

To write an effective IT field technician job description, begin by listing detailed duties, responsibilities and expectations. We have included IT field technician job description templates that you can modify and use.

Sample responsibilities for this position include:

The setup, configuration, repair, moves/add/changes, and integration of new and existing computing hardware, software, networking, telecommunications, and other computer-related technologies and peripherals
Basic network support ensuring full connectivity of desktop and other networked peripherals, troubleshooting and resolving user and site networking issues
Supporting the Information Technology Department with installing, administering and maintaining the infrastructure of clients, servers and networking
Installation, setup, and maintenance of workstations to include workstation hardware components, base operating systems, networking, software environments
Will supply Information Technology support to Government-Owned Contractor-Operated IT-related activities based out of a Department of Defense facility in Iraq
Evaluating information system (IS) threats and vulnerabilities to determine whether additional safeguards are needed for a wide range of IS security related areas including architectures, firewalls, electronic data traffic, and network access
Assessing changes to an IS by performing periodic self-inspections, tests, and reviews of the IS program to ensure that systems are operating as authorized/accredited
Performing preventative maintenance and setup for a variety of computer related equipment and locations
Providing responsive customer-centered quality support and service ensuring the highest levels of customer satisfaction
Addressing and/or resolving IT incidents/service requests promptly and completely

IT Field Technician Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for IT Field Technician

List any licenses or certifications required by the position: MCP, CSE, IAT, PC, MCSE, ITIL, CCNA, VPN, LAN, WAN

Education for IT Field Technician

Typically a job would require a certain level of education.

Employers hiring for the IT field technician job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Associates, Education, Computer Science, Information Technology, Computer, Information Systems, Engineering, Military, Computer Technology

Skills for IT Field Technician

Desired skills for IT field technician include:

Computer hardware and software
Ticket based tracking system
Basic warehouse operations
Experience with Microsoft Office software
Firewall and Switches
Windows 10
Concepts around hosted solutions and ITIL practices
Devices PC reimaging experience
Mobile devices
Networking

Desired experience for IT field technician includes:

Assisting with the creation and maintenance of local site IT systems documentation
Performing on-call "after-hours" support as required to meet site and mission needs, and traveling to remote locations worldwide with relatively short notice
Complete understanding of MS OS up to Win7 Knowledge of what modules go with each component AS in Computer Science or professional computer engineering a plus, or a minimum of 4+ years I.T
Airport IT Operations for CUTE , CUSS and BRS
Support level knowledge of the Windows 7 operating system
Position requires the ability to perform light physical work such as lifting and carrying, pulling, pushing, reaching, squatting, kneeling and the use of a stepladder

IT Field Technician Examples

1

IT Field Technician Job Description

Job Description Example
Our company is growing rapidly and is looking for an IT field technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT field technician
  • Transfer data from previous machines to new machine using transfer software - Identify connecting equipment to ensure proper network connectivity - Use ID to configure setting and credentials - Track Inventory - Provide technical assistance with hardware and software problems
  • Will supply Information Technology support to Government-Owned Contractor-Operated IT-related activities based out of a Department of Defense facility in Afghanistan
  • Responds to requests for technical assistance remaining on-call evenings and weekends for emergencies
  • General technical support of PC software products (word processing, spreadsheets, email, graphics products, communications software)
  • Functions as a team member within the IT department local Operations
  • Open, track and close trouble ticket requests maintain/update records of jobs performed in the appropriate database
  • Ensures all tickets are updated and closed in a timely manner
  • Experience in a 2nd or 3rd Line support role
  • Solid understanding of personal computing applications (MS-Office, Visio, Outlook)
  • Self-motivated with the ability to function independently and with supervision in a deadline driven work environment
Qualifications for IT field technician
  • Must have graduated High School at a minimum
  • Basic OS troubleshooting (preferred) some basic knowledge of Linux is preferred but not required
  • A degree or certification is preferred, but not required
  • Must be available for local “day” travel
  • The candidate will preferably live in or closely around the Boise or Nampa Idaho geographic area
  • Experience in administration and maintenance of IT infrastructure, workstations, laptops, Thin Clients, backup/restore management
2

IT Field Technician Job Description

Job Description Example
Our company is looking for an IT field technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT field technician
  • Experience of IT support in a Microsoft environment is essential
  • Well organised, able to prioritise workload react quickly to urgent issues
  • Implement, maintain, and enhance the computing infrastructure and peripherals (including the client/server environment and PBX telecommunication environment)
  • Provide level two support as needed for local employees
  • Build and maintain a close connection with external suppliers
  • Work on IT projects with limited scope, independently in teams
  • Solve complex and cross functional problems
  • Explore opportunities in the customer support and business processes to help improve customer experience
  • Maintains all troubleshooting and tracking efforts in the ticketing system and provides updates to knowledge articles ensuring timely resolution of incidents
  • Perform installations, updates, repairs, upgrades, backups, and other maintenance
Qualifications for IT field technician
  • Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desirable
  • ITIL knowledge and awareness
  • Direct technical support experience
  • Associates degree in electronics or computer technology OR
  • Training in a related technical discipline
  • 1-4 years worked in related experiences
3

IT Field Technician Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of IT field technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT field technician
  • Know the internal and external contacts for hardware support and build positive work relationships with these groups and individuals
  • Have an understanding of what the intended purpose for a specific machine is and how to best configure the software and hardware if its intended task(s)
  • Understand what common problems arise with the system and how to resolve these issues
  • Maintain a strong understanding of the Network Operations Centers’ role in supporting manufacturing and demonstrate a firm knowledge of the NOC escalation flow
  • Work in a 12 hours compressed shift to ensure all provisioned items are at healthy operational condition
  • Device provisioning (Personal computer and mobile device, network and telecom setup, and computer accessories)
  • Audio-video systems provisioning (Conference room projectors and sound systems, TV, Signage and Live Feed solutions)
  • Server preventive maintenance (disk defragmentation, administration of security and service patches)
  • Performs isolation and cleansing of virus contaminated devices
  • Assisting in troubleshooting workstation and environmental problems
Qualifications for IT field technician
  • Complete Technical understanding of desktop computer and telephony support
  • Effectively communicates relevant information to leaders
  • Able to effectively utilize resources throughout the organization external vendors
  • Maintains a positive attitude and demonstrates professionalism and a commitment to corporate success
  • Bachelor's degree in Information Systems or technical support certification in relevant fields
  • Understanding of hardware configurations such as Array Controllers, Redundancies
4

IT Field Technician Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of IT field technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT field technician
  • Assisting systems administrative team members in providing overall environment support
  • Making recommendations on areas of improvement
  • Assisting internal resources to provide the best possible administrative support
  • Contributing to team efforts by accomplishing related results in corporative and supportive manner
  • 2 or 4hr
  • Provides level I & II end-user support for software and hardware issues
  • Oversees the daily operations of the local area network
  • Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty
  • Provides recommendations of program changes to correct software problems
Qualifications for IT field technician
  • Must be DoD 8570 compliant, with the minimum of a Security + certification
  • 4-year degree in computer science or related field or equivalent experience required
  • CSE, MCP and A+ certification preferred
  • Shift Allowance
  • On call payment
  • Bachelor's degree from a four-year college or university in information technology, computer science, business administration or related field of study
5

IT Field Technician Job Description

Job Description Example
Our growing company is looking to fill the role of IT field technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT field technician
  • Basic Administration of Phone and Voicemail systems for site
  • Assist in fielding the incoming day to day technical support requests including
  • Ensure escalated tickets are resolved in a timely and efficient manner
  • Travel from site to site to install desktops, laptops, tablets, image computers and set up software
  • Work with Windows, Active Directory, SCCM, Lenovo, Brother Printers
  • You will be working at sites within a 15-20 mile radius of Vorhees
  • To respond to support calls within an acceptable time frame
  • Provide support for 2nd and 3rd line incidents for desktop and enterprise applications involving printing, e-mail, network, connectivity issues, remote access and hardware issues for a global organization
  • Maintain and document technical solutions for hardware upgrades, disposal, loaner systems, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote or automated updates, and remote support
  • Apply available standards, methods and tools in an intelligent and effective way, and to produce a consistently high standard of documentation of both a technical and a descriptive nature
Qualifications for IT field technician
  • Demonstrated experience of success as a Field Technician
  • A+, Network+, MCP, ITIL certifications
  • Laptop PC
  • Multi Function Printers
  • Docking Station
  • Network switches cable patching

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