Field Services Technician Job Description
Field services technician
provides support and training for core software (MS Windows, Windows 7, MS Office, and Enterprise Anti-Virus) and hardware support and training for desktop, laptop, printers, and tablets.
Field Services Technician Duties & Responsibilities
To write an effective field services technician job description, begin by listing detailed duties, responsibilities and expectations. We have included field services technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Primarily provides Tier 1 & 2 level support
Demonstrate proficiency performing all test and calibration routines required in the Factory / Field Service QOIs, procedures for on-site services and Database management
Maintain familiarity with all test and calibration routines required in the service process, procedures for issuing calibration certificates, and perform these routines as needed
Generate customer deliverable's, repair letters, calibration certificates
Be responsible for scheduling and performing periodic maintenance, installation, repair, refreshments and modification of Medical Devices equipment within assigned areas of responsibility
Maintain all equipment and systems to attain designated product performance metrics
Identify root cause(s) utilizing comprehensive diagnostic processes and takes appropriate corrective action adhering to defined Complaint Handling Process
Maintain all records in accordance with regulatory requirements, including the defined Complaint Handling Procedures relative to complaint identification, documentation, update electronic database, resolution and escalation
Conduct technical training and product briefing with customers, vendors and company representatives as needed
Support sales partners’ efforts to attain business objectives
Field Services Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Services Technician
List any licenses or certifications required by the position: GED, HP, CE, V3, ITIL
Education for Field Services Technician
Typically a job would require a certain level of education.
Employers hiring for the field services technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Technical, Graduate, Associates, Computer Science, Education, Electronics, Computer, Information Systems, Supervision, History
Skills for Field Services Technician
Desired skills for field services technician include:
IT hardware
Installation models and Windows
MS Office and related applications
& network functionality
Both Desktop/Laptop OS options & settings
PC Hardware
MS Office
Related applications
Networking
Corporate policies
Desired experience for field services technician includes:
Provide customers with IT support
Ability to read, interpret and follow complex maps, diagrams and schematics
Must be able to perform primary medium work
Must possess good visual and color acuity
Must be able to meet physical requirement standards as listed in Essential Requirements above
At customer premises locations identify demarc, pretest and install IADs such as Adtran or Cisco, complete cable terminations, punch down wiring and loop testing
Field Services Technician Examples
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Field Services Technician Job Description
Job Description Example
Our company is growing rapidly and is hiring for a field services technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for field services technician
- Gathers, maintains and interprets engineering data including results of tests and analysis, drawings
- Deliver consumable parts such as paper, ribbons, bet slips, and track inventory of these items
- Monitor, install, maintain and repair all digital/analog equipment such as switching, carriers, span lines, fiber optics, data circuits
- Performs other duties as assigned by the Departmental Supervisor
- Perform samplings for the Food Chemistry and/or Environmental sections, occasionally in confined spaces, following standard operating procedures
- Perform compositing of samples for Food Chemistry testing
- Maintain sampling equipment, including performing checks and calibrations
- Perform testing in the laboratory as directed by the Analytical Chemistry Operations Manager
- Perform sample disposal following standard operating procedures
- Utilizing network related protocols and services LAN/WAN implementation and troubleshooting
Qualifications for field services technician
- Fayetteville, NC ~CB~
- Ability to quickly learn and independently apply new technical skills
- Results driven and adaptable to change with superior customer service skills
- Able to work in a fast paced, high pressure work environment
- Cohesive team player with ability to perform without supervision
- Possesses driver’s license and daily access to an automobile
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Field Services Technician Job Description
Job Description Example
Our growing company is looking to fill the role of field services technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field services technician
- Exercises independent judgment within Domtar defined policies and practices to identify and determine solutions
- Lead and manage small local technology projects
- Make recommendations for break-fix solutions / repair or rebuild systems to appropriate specification
- Provide onsite support for Cisco network devices as required
- Provide assistance and guidance to other Business / IT teams as required
- Experience with multiple vendors such as, Xerox, brother, Dells
- Displays a high level or effort and commitment to performing work
- Assist with projects typically as a team member
- Customer Service scores
- Maintain spare and parts inventory in van for multiple customer environment
Qualifications for field services technician
- Comprehensive business, technical, or functional knowledge, basic project management skills and communication and analytical problem-solving skills
- Proficient with Windows (must) and UNIX operating systems (highly desired), network design, installation and configuration (both wired and wireless)
- 1 or more years of experience in technical repair
- Substantial technical knowledge and experience with similar equipment and hardware
- Mechanical aptitude and total comprehensive understanding of store systems
- Ability to work under general supervision with few direct instructions
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Field Services Technician Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of field services technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field services technician
- Work under the direction of the Voice Solver Team to be the on-site support to resolve issues with Telco Equipment
- Work with local telecommunications carriers to be the on-site support to resolve issues with the telecommunications carriers’ circuits
- Accurately complete and close tickets in the Incident management system using appropriate coding as defined in the Operations Services Guide
- IMAC (installs, moves, adds, changes and deletions) of LAN connections
- Install the new switch on the rack and patch it to the network drop location
- Upgrade the software on LAN switches as directed by Central Network Solver Team, -Technician to provide hands and eyes for any upgrades requiring a physical presence
- Connectivity for network printers
- Connect the printer to the network drop location, print a configuration page and forward it to the Output File Management Solver Team
- Replace UPS batteries when they fail
- Work with the LAN Solver Team to remove identified Equipment and coordinate its disposal
Qualifications for field services technician
- A high school graduate or GED equivalent required
- 6 months experience with tank repairs, diesel engine repairs, or general equipment preferred
- 6 months experience with tank repairs, diesel engine repairs, or general equipment required
- Ability to lift a minimum 75 pounds
- Client location/site in Rochester, NY
- Minimum 1 year point of sale repair and IT equipment repair experience highly desired
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Field Services Technician Job Description
Job Description Example
Our growing company is looking to fill the role of field services technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field services technician
- Work with the Wireless Solver Team to identify and resolve connectivity issues
- Provide a physical presence to assist the Firewall Solver Team to identify and resolve any firewall issues
- In the event of a power outage, put network Equipment in maintenance mode and follow-up with site facilities or engineering staff to track when power is restored so Equipment can be returned to normal monitoring mode
- Povide on-site support during On-Site Business Hours
- Outside of On-Site Business Hours, technician will provide on-call support 365 days per year, 24 hours per day, 7 days per week for tickets related to LAN or telecommunication outages, or replacing Equipment that has failed or has reached its end of life
- The technician will be the on-site responder for telecommunications-related tickets
- The technician will have the requisite knowledge to perform Field Services, including without limitation, the punch down of telecommunication connections in the wiring closets
- The technician will install the new switch on the rack and patch it to the network drop location
- The technician will connect the printer to the network drop location, print a configuration page and forward it to the Output File Management Solver Team
- Technician will provide on-site support during On-Site Business Hours
Qualifications for field services technician
- Minimum 1 year previous in-store retail work experience preferred
- Must be conscientious about safety
- Excellent customer service skills required to properly interface with end-user customers
- Must be physically able to lift and carry up to 50 pounds and sit for extensive periods of time while driving
- Company provides retail-oriented technology services 24/7/365, this position requires technician to be willing and available to work evenings, weekends, and holidays and be on-call to support retail clients
- Biometrics Collections
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Field Services Technician Job Description
Job Description Example
Our growing company is looking for a field services technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for field services technician
- Provide client onsite support
- Provide support for moves, adds & changes for all supported hardware
- Perform account administration for services such as VPN support and phone/voicemail system administration
- Recommend and schedule hardware and peripheral equipment improvements, upgrades and repairs
- Support standard hardware platforms and systems installed throughout Acme
- Provide internal and external customers with responsive, concise and accurate status or service updates, issues and risks
- Interact in a technical team environment with software, network and systems engineers
- Identify, document, track and escalate issues to the Tier III support group as necessary
- Utilize network related protocols and services LAN/WAN implementation and troubleshooting
- Provide assistance with large scale system and architecture implementation and operational support
Qualifications for field services technician
- Create internal procedures and best practices for IT related items
- Off-hours availability coordination with other IT staff members
- Advanced level of knowledge of various Physical Network Components (LAN/WAN, TCP/IP, IP Address, Backup Power, Cabling Management)
- 6+ years’ experience and proficiency with common operating systems (Windows and VMware, some Linux) and/or with network management
- Computing Technology Industry Association A+
- Minimum 4 years of Help Desk support experience in a corporate environment preferred