Field Services Engineer Job Description

Field Services Engineer Job Description

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Field services engineer provides hands on support for a variety of security related technologies including but not limited to ASR series routers, Nexus series switches, NXOS, VXLAN, MPLS, EVPN, BGP, IP.

Field Services Engineer Duties & Responsibilities

To write an effective field services engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included field services engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Perform on-site installation of Well Head and Mud Line systems and equipment and ongoing preventive maintenance, repair and calibration after installation
Install, troubleshoot, and maintain computer systems, printers, and other peripheral equipment throughout the entire organization
Deploy and maintain out of band management devices in back office locations, so that network equipment can be managed remotely
Setup and maintain the server 2008 print queues at back office locations
Candidate must have strong communication and customer service skills
Candidates must be able to multi-task efficiently
Candidates must have the ability to travel to additional back office locations for staff coverage/augmentation
Candidate must be adaptable to a fast-paced, evolving environment
Performs engineering work in reviewing as-built construction documentation to build out or update PFLs or parts thereof
Reviews redlined as-built job packages, designs, calculations, drawings, layouts and/or studies from field inspections, preliminary sketches, rough diagrams, specifications

Field Services Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Field Services Engineer

List any licenses or certifications required by the position: ITIL, IAT, II, OEM, MCSE, MS, CE, PPE, CCIE, ACMP

Education for Field Services Engineer

Typically a job would require a certain level of education.

Employers hiring for the field services engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Engineering, Technical, Electrical Engineering, Education, Electronics, Associates, Mechanical Engineering, Computer Science, MBA, Science

Skills for Field Services Engineer

Desired skills for field services engineer include:

Routers
Servers
Multi-modalities
Specific modality
Switches
TCP/IP
Backup technologies
Data Center related HW
Windows Security
Customer interactions

Desired experience for field services engineer includes:

CompTIA Certification AND A+ Certification AND Network + Certification
1+ years’ experience with remote PC support of users
1+ years’ experience with diagnostic and imaging tools
1+ years’ experience with mobile devices
Checks drawings, designs, or other work
Coordinates and directs the work of employees in lower classifications and provides guidance training, orientation, or familiarization purposes to associates engaged in allied work

Field Services Engineer Examples

1

Field Services Engineer Job Description

Job Description Example
Our innovative and growing company is looking for a field services engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field services engineer
  • Manage and track costs and materials
  • Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on OEM trained VASCULAR, R&F, X-RAY equipment for any Major OEM
  • Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes
  • May take on additional responsibilities within local area as needed
  • Maintain all models specific to X-Ray in the assigned area
  • Provide technical assistance to internal and external customers on all BSC's Capital Equipment and third party capital equipment distributed by BSC
  • Perform service activities such as the maintenance, modification, recalibration and repair of all BSC's Capital Equipment and accessories in the field and in-house
  • Reporting all service activities in accordance to the Key Performance Indicators (KPIs)
  • Train Field Service Engineers and distributors networks and disseminate best practice sharing to reach competency level requirement
  • Responsible for monitoring, organizing and maintaining personal trunk stock, department tools and spare parts
Qualifications for field services engineer
  • You hold a Bachelor’s Degree in Electrical Engineering, Engineering Technology, Electronics, Information Technology (IT) or related discipline
  • You possess one (1) to three (3) years of experience in a technical field service role with responsibilities related to operations and maintenance
  • Should have broad knowledge of project scheduling and cost control
  • Bachelor's Degree in Engineering discipline (including control engineering, computer science or electronics)
  • Extensive and proven applied Field Services experience, within major OEMs (Original Equipment Manufacturer
  • Qualified to Degree level or equivalent work experience
2

Field Services Engineer Job Description

Job Description Example
Our innovative and growing company is hiring for a field services engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for field services engineer
  • Diploma/ Degree in biomedical, electronic, mechanical, electrical or related engineering field
  • 3 or more years working experience in field service of electronic & mechanical products
  • Basic computer knowledge with MS Office and DICOM
  • Good communication skills, customer oriented, independent and self-motivated
  • Qualifcations and Experience
  • Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on major OEM CT equipment
  • Maintain and expand their working knowledge of current and new solutions and products, their integration and methods of service delivery
  • Provide onsite contractual support for designated Pagewide Web Press Printer customers including, but not limited to, break fix, preventive maintenance and professional consulting
  • Fulfil HP-customer service contracts
  • Assist the Country manager and ASM in their overall responsibilities
Qualifications for field services engineer
  • Qualified to Degree level or equivalent knowledge and work experience
  • Comprehensive knowledge of CT equipment
  • 5 years of relevant work experience in Operational Technology (Control system, RTU, Gateway, Energy Automation System)
  • Working knowledge of various cabling interfaces (fiber optic, 10base-T)
  • Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a field service)
  • 7+ years experience with systems technical implementations, K12 IT operations, or integration of packaged application software
3

Field Services Engineer Job Description

Job Description Example
Our company is growing rapidly and is looking for a field services engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field services engineer
  • Provides technical support and may review the work of other team members
  • Reviews progress and updates management, as needed
  • Provide technical oversight and support for IPTE briefs and maintenance activities
  • Troubleshoots systems & tooling, performs predictive and root-cause analysis, and determines and initiates corrective actions
  • Creates, performs and verifies preventive maintenance programs of assigned tooling and components
  • Responsible for initiating design changes to tooling and verifying the execution of design changes
  • Perform detailed inspection of reactor components & tools and recommend overhaul work where necessary
  • Prepares cost estimates and reviews project design and engineering bills of materials to ensure completeness
  • Fill in as a shift supervisor for field activities, both during outage and pre-outage activities
  • Works both in home office in a laboratory environment
Qualifications for field services engineer
  • Control System Engineering (Software)
  • Extensive background in of the following controls technologies
  • *This role will be located in Rio de Janeiro, attending to our unit of Risk management from Bradesco
  • Must be able to adapt to the personalities of the crews and develop relationships with the field workers
  • Ability to use Solidworks Modeling system, SmarTeam Data Mgt, Documentum, WEB-CAP corrective actions
  • Excellent understanding for various voice and video protocols like Sip, H232, MGCP
4

Field Services Engineer Job Description

Job Description Example
Our growing company is looking for a field services engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field services engineer
  • Signed Time Sheets and Expenses should also be completed and handed into the Manager with the Written Report upon job completion
  • Any other duty deemed as reasonable and considered to be within your capabilities as requested by your Manager
  • Assist in development of customer training courses
  • Ability to conduct internal and external training courses
  • Provide efficient telephone support to customer
  • Respond to service request in timely manner
  • Maintain ownership through customer satisfaction
  • Be responsible for driving customer satisfaction from commitment through quality service standards
  • Establish and maintain a proper business relationship with customers, leading to customer satisfaction
  • Hands on startup and repair of Power Delivery equipment, will also work with transformers, switchgear, Circuit Breakers, busways
Qualifications for field services engineer
  • Good understating for Various Microsoft products (Exchange, LDAP, AD, Lync, OCS ) and IBM products link same time
  • Excellent customer handling skills and effective communication skills
  • Possesses and applies a broad knowledge of advanced engineering principles, concepts and practices
  • Well-developed communication skills with ability to explain and discuss complex technical information with all levels of the organization
  • Familiarity with SQL database interfaces and database management
  • Time served modern apprenticeship combined with a structured training programme with HNC/HND or equivalent practical experience
5

Field Services Engineer Job Description

Job Description Example
Our company is searching for experienced candidates for the position of field services engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field services engineer
  • Conduct in-service evaluations, aircraft certification, and integration testing
  • Act as a single point of contact for clients with technical issues
  • Log all calls within the Service Desk call logging system
  • Resolve incidents, services requests and queries within specified service level agreements
  • Support bespoke ticketing systems and access control hardware
  • Troubleshoot basic server and wireless issues
  • Escalate calls as necessary to senior levels or internal departments
  • Maintain the company Asset Database and track changes
  • Liaise with 3rd party service providers to ensure technical and operational requirements are in place for temporary event installations
  • Other technical duties as appropriate and necessary
Qualifications for field services engineer
  • Of X-Mass Trees &
  • Strong customer service mindset and 4-5 years Technical Experience
  • Qualified engineer or equivalent
  • Happy to travel in or around the territory with valid driving licence
  • Comprehensive knowledge working in an OEM or for MVS
  • Ensures that all incidents and service requests are fulfilled within the defined OLA and SLA guidelines

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