Services Engineer Job Description

Services Engineer Job Description

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Services engineer provides avionics PMP support for Avionics hardware including EEE piece parts, electrical circuit boards, electrical connectors, electrical box assemblies, batteries, and wire harnessing.

Services Engineer Duties & Responsibilities

To write an effective services engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included services engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintain state-of-the-art awareness of developments in networking industry
Apply and monitor controls across Document Operations
Encourage corrective actions among teams using the Process Control Flagging system
Administer and analyze audits to support system automations
Scrutinize existing processes used by DocOps QA
Identify gaps in QA process
Develop and vet new processes for QA
Investigate and implement process efficiencies for QA pipeline
Prepare documentation and training for QA
Report on quality and throughput

Services Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Services Engineer

List any licenses or certifications required by the position: ITIL, HEPA, OS, BIG-IP, F5, MCSE, GMP, DSP, NICE, CCNA

Education for Services Engineer

Typically a job would require a certain level of education.

Employers hiring for the services engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Computer Science, Technical, Engineering, Administration, Software Development, Communication, Network Engineering, Networking, Electrical Engineering, Science

Skills for Services Engineer

Desired skills for services engineer include:

Standards
Concern for customers’ business needs
Applicable trade areas
Computer hardware and software
Chips
Circuit boards
Computerized Medical Maintenance System
Electrical safety theory
Electronic equipment
Processors

Desired experience for services engineer includes:

Excellent verbal and written communications skills are essential to impact senior and executive level technical teams, architects, system administrators, and senior managers
A technical leader and expert with demonstrated success on highly complex projects
Ability to define and drive practices in the technical team and across the organization
BA/BS degree in a technical discipline or equivalent combination of education, experience, and training
Minimum 4 years experience handling Production-level software deployments, monitoring, and support
Minimum 2 years professional software development experience with demonstrated proficiency in Linux and Python (experience with Windows/C#/.NET a plus)

Services Engineer Examples

1

Services Engineer Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of services engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for services engineer
  • Liaise with Operational teams to review defects, determine corrective actions and implement the most efficient processes while mitigating the associated risks
  • Provide process support
  • Support migration of Directory Service platforms to the Cloud
  • Accept requests for new applications and challenge requirements where necessary
  • Obtain media and maintain the asset register
  • Update customers on call progress and act as a point of contact
  • Maintain and improve the relevant processes
  • Server system administration proficiency, including experience with Apache, Nginx
  • Experience scripting or programming with Python
  • Participates in the writing technical documents (functional specifications, design documents, ) as required
Qualifications for services engineer
  • Excellent interpersonal skills, maturity and good judgment
  • Highly motivated self-starter with ability to manage numerous projects simultaneously
  • RF / EMF Awareness, Lone Work requirements, First Aid, Responsible driving and vehicle inspection
  • The ideal candidate must be fluent in English and Portuguese
  • Provides customer on-site FAT support for products, in addition to technical assistance to help troubleshoot and repair equipment
  • Install and commission new or modified products at customer's facility (SAT) to ensure full functionality according to specifications
2

Services Engineer Job Description

Job Description Example
Our company is hiring for a services engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for services engineer
  • Conduct on-site Pre-work risk assessments and adhere to all necessary EHS standards and procedures
  • Carry out a daily vehicle report and report any damage to your line manager
  • Ensure that any equipment for which you are responsible
  • Understand and document all APIs/services impacted by existing or new business channel by partnering with application owners, application architects
  • Discover opportunities to improve application performance or architecture of business channel
  • Support Engineer handles problems which are new, and / or highly complex
  • Isolates & reproduces problem to product or component
  • He finds solution or workaround
  • He owns and drives the technical interface with customer from identification of his requirements, management of his support requests with L2 - L3 team and Product Management
  • He maintains and improves the level of services requested by contract
Qualifications for services engineer
  • Rudimentary understanding of Unix
  • Rudimentary SQL skills
  • Must have strong knowledge in Client Operating systems (Windows, MAC and Linux)
  • Must have good understanding of other IT disciplines
  • Proficient in one of Java/Python/Ruby/PHP backend languages
  • Experience with databases required, MySQL and MongoDB are preferred
3

Services Engineer Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of services engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for services engineer
  • He informs and updates customer under contract about product line portfolio and product upgrades
  • The escalation management and troubleshooting of priority incidents
  • Working on problems of moderate scope and complexity, requiring analysis
  • Responds to customer requests and monitoring alerts according to defined runbooks and procedures
  • Participates in or manages platform deployment processes
  • Edit and builds dashboards showing overall health of the system
  • Responsible for Supervision, Installation, Testing and Commissioning activities at site in accordance with contractual requirement and customer need base
  • Performing the testing for Installed products as per test protocol
  • Inform the customer and the team leader on the progress of Installation & Commissioning activities
  • Attend to the assigned CCRP calls
Qualifications for services engineer
  • MS (preferred) or BS in CS/EE with at least 3 years of experience
  • Experience in rabbitmq or mosquitto, or similar message push services
  • Thorough understanding of Microsoft Windows and the Microsoft Office Suite of products
  • Experience with server management tools
  • Produce and review scheduled/on-demand performance and reliability reports
  • Writes code and scripts using program scripting languages for CI\CD
4

Services Engineer Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of services engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for services engineer
  • Attend to the assigned call from the Team leader/customer and understand the scope of work
  • Provide product hands on training as per customer requirements at site
  • Be the front line of response for technical inquiries from our customers, utilizing a technical support ticketing system to manage and prioritize issues
  • Participate in client meetings as a subject matter expert for technical product details
  • Investigate, research, debug, and solve integration problems, interacting with customers and internal development engineers as needed to do so
  • Enhance, expand, and develop documentation, resource materials, and technical FAQs
  • Serve as a member of the Client Services Team to identify ways to enhance client experiences with offered products
  • Research options providing functional and technical written evaluations of products and client side computing platform upgrades and patches
  • Provide timely and clear updates for projects
  • Acts as 4th level troubleshooting for client side problems
Qualifications for services engineer
  • Thorough understanding of Windows
  • Writes code using programming scripting languages for automation, monitoring, and integrations
  • Must be willing to work out of an office located in Lisle, IL
  • Must be willing to work out of an office located in Lisle, IL or San Ramon
  • Proficiency with an MVC web framework
  • Proficiency with modern JavaScript
5

Services Engineer Job Description

Job Description Example
Our company is growing rapidly and is looking for a services engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for services engineer
  • Ensure all installations are carried out to the published standards
  • Highlight any non-conformance to standards and ensure resolution
  • Develop and deliver system integration documentation, system upgrade feasibility studies, and system troubleshooting documentation
  • Have the delegated technical responsibility for in-service system issues
  • Be the technical interface for the Services Technical Support teams for in-service system issues
  • Provide technical customer support activities and technical assistance to vessels in-service
  • Remote troubleshooting and diagnostic support
  • Support Root Cause Analysis of in-service customer issues
  • Experience from marine industry in system design and integration
  • Knowledge of electrical, automation and control systems, and their interactions with mechanical systems
Qualifications for services engineer
  • Familiarity with BDD or other automated testing tools
  • Genuine desire to help people
  • Ability to think on your feet, remain calm under pressure, and solve problems in real-time
  • Exposure to Industry standard – 3rd Party interface protocol such as OPC, Modbus
  • Understanding of the Electrical Engineering concepts, such as, power supplies distribution, UPS supplies
  • Domain knowledge in Refineries / Petrochemicals / Power / Oil & Gas / Chemicals / Pharmaceutical is preferred

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