Operations Services Job Description

Operations Services Job Description

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Operations services provides leadership and oversight to Academic Operations units, promoting cross-functional collaboration and partnership to achieve common goals.

Operations Services Duties & Responsibilities

To write an effective operations services job description, begin by listing detailed duties, responsibilities and expectations. We have included operations services job description templates that you can modify and use.

Sample responsibilities for this position include:

PSO Credits operations and program support
Collect global operational requirements for Credits programs, business process and systems workflow
Administer integration of Credits program into the operations of newly acquired companies
Lead the US Central Region Operations team through the next growth phase in capability and impact
Ensures daily operations are maintained as scheduled
Performs other administrative and sales operations duties as required
Ensure that all orders are entered into the appropriate order management systems in accordance to processes, policies and approval matrices, within the agreed global and regional SLAs
Collaborate with the Global Enterprise Services Operations to ensure integrated worldwide processes
Field support (phone or email queue)
Organize multiple projects to drive efficiencies

Operations Services Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operations Services

List any licenses or certifications required by the position: ITIL, NCFM, AMFI, II, IAW, CE, ONE, ISO, CAPM, PMP

Education for Operations Services

Typically a job would require a certain level of education.

Employers hiring for the operations services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Finance, Accounting, Education, Management, Business/Administration, Engineering, Technical, Economics, MBA

Skills for Operations Services

Desired skills for operations services include:

Systems
Multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Regulations
Functional operations and entering report results into tracking system
Infrastructure
Operations
Applications
IT environment
Item processing
Proof and transit

Desired experience for operations services includes:

Drive global systematic approach across multiple departments
Maintain and enhance program documentation and workflow for global Credits processes
Assist in defining and implementing KPI’s for the Credits Program
Provide value-add process corrections and implementations
Manage redemption of credits for services
Process Service Requests

Operations Services Examples

1

Operations Services Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of operations services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations services
  • Lead or participate in troubleshooting complex incidents with other infrastructure teams
  • Create Ad Hoc Report Requests
  • QA internal reports, processes and daily functions
  • Provides administrative support for Video Game Voiceover Sessions
  • Reviews and analyzes business performance utilizing plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory and waste reduction and labor costs, which would positively impact the business
  • Leads the application and execution of key business initiatives to improve business performance, optimize core processes and positively influence client relationships and business opportunities
  • Drives Service STARS culture and safety leadership, and all key initiatives relating to these core values, to provide a positive Market Center environment
  • Responsible for managing or directing multiple direct reports and departments as a leader working remotely from one’s direct manager
  • Own the execution of periodic transaction events for Fund Accounting, including fund mergers, in-specie and fund re-structures
  • Own the Operational readiness status for Fund Accounting incremental and new business fund launches, share class launches
Qualifications for operations services
  • Strong communication, negotiation, time management, and customer service skills
  • Ability to coach direct reports to identify, respond, and propose referral opportunities to customers
  • 4 year College Degree with an emphasis in Digital Media, Editorial, Sound Design or Audio related field preferred
  • Prior work experience in production / post production field, or client services, or customer service preferred
  • Microsoft Office, Adobe, PC/ Mac Proficient
  • Email, Internet, Social Media Savvy
2

Operations Services Job Description

Job Description Example
Our growing company is hiring for an operations services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations services
  • Align resources for product strategy deployment and product line execution - including capital, RD&E, cost-of-goods-sold, and technical capabilities (business operations and support)
  • 24×7 availability of our platform services and Infrastructure
  • Ability tunes applications for performance and reliability
  • Supports and influences vendor relationships that relate to operations and transactional processes
  • Build a stable relationship with the client and other CIB teams to ensure delivery
  • Manage business relationships providing comprehensive intelligence which will lead to better and faster decision making by our stakeholders
  • Drive creative value-added solutions while establishing a balance of clear boundaries with trusted partnership
  • Understand the controls that drive compliance and provide direction to enable the stakeholders to maintain clean metrics
  • Ensure policies and processes are enforced and communicated
  • Leverage reporting and analytics to manage end-to-end contracts to cash functions
Qualifications for operations services
  • Preferred Video Game Industry Knowledge including consoles, genres and a gamer
  • 1-2 years’ experience in accounting or tax with investment or fund accounting experience preferred
  • Positive attitude, self-motivated and dependable
  • Professional approach to managing responsibilities of position and accountability to meet deadlines
  • Must take ownership of assigned tasks and show initiative in identifying opportunities for positive change in the department
  • Must be able to manage multiple tasks in a fast-paced environment with a high attention to detail
3

Operations Services Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of operations services. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations services
  • The Managed Services Operations Technician will be responsible for the monitoring and management of network, datacenter, security and voice technologies
  • Maintains excellent communication with the Managed Services Operations Manager and supervisors on all tasks and projects
  • Revenue, invoicing and contract management
  • Drive continuous process improvements via analysis and identification of opportunities with a global consideration
  • Communicate to all levels including senior management
  • Use judgment and discretion to recommend changes on standard processes and policies that result in compliance and increased efficiencies
  • Occasions they will be required to attend meetings in the
  • Telephone orders and enquiries – respond to all
  • Lead service delivery initiatives that improve the stability, security and performance of the Directory Services platforms
  • Partner with IAM engineers to support the design, delivery, and support of new technologies and services into production
Qualifications for operations services
  • Professional Services project management/time tracking system experience
  • Experience with debit or prepaid card processors such as FIS, Fiserv and TSYS
  • Strong computer skill, especially MS Word and MS Excel
  • Proven written and verbal communication skills, and the ability to interact effectively with all levels within the organization, with vendors and partners
  • Excellent Guest and personal relationship skills
  • A minimum of 2 years of related account management experience
4

Operations Services Job Description

Job Description Example
Our company is looking for an operations services. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations services
  • Analyze patterns and incident trends to facilitate root cause analysis and develop continuous improvement action plans
  • Act as project lead or participate as team member on certain projects
  • Develop, review and approve standard operational procedures and work instructions
  • Coordinate incidents, requests and monitoring with 2nd Level Directory Services team
  • Develop and socialize Directory Services service performance metrics to all levels of management
  • Lead recovery exercises for Directory Services and support large scale application disaster recovery exercises on-premises and in the cloud
  • Participate in capacity planning, performance monitoring and maintenance to ensure high availability
  • Drive organizational readiness for change as required
  • Define metrics, processes, and tool requirements to manage the strategic implementation and execution of services
  • Own project prioritization and approves all funding requirements and changes, and manage funding of the changes
Qualifications for operations services
  • Proven attention to detail with strong financial skills and a solid grasp of financial concepts
  • Understand industry objectives, strategic direction and key competition
  • Able to work in a pressured environment to tight deadlines when required
  • Must be highly self-motivated and able to work remotely from core business team
  • Previous program or project management experience with proven track record of successful change management
  • Indirect people management experience
5

Operations Services Job Description

Job Description Example
Our growing company is hiring for an operations services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations services
  • Serves as a single point of contact for issues related to the supported function/product
  • Owns and drives issue resolution including issue definition, troubleshooting, impact analysis, prioritization, status reporting and solution delivery in partnership with cross functional teams
  • Understands and enforces compliance requirements for the supported product/function
  • Responsible for the creation and regular maintenance of all process related documentation for his/her area of responsibility or for other Financial Services products
  • Partners with training team to update training related to assigned product
  • Participates and influences the direction and implementation of new initiatives related to supported function/product
  • Plans, scopes requirements, builds business cases and delivers operational initiatives in support of supported function/product
  • Supporting and guiding the services organization to adhere to maturing practices for everything from revenue forecast analysis to accounts receivable awareness
  • Supporting a professional services organization of around 20 consultants to drive accurate and up to date time and expense submissions
  • Managing partner and subcontractor work orders, consulting hour submissions, and invoice approvals and reconciliations
Qualifications for operations services
  • Specific knowledge of the business activities within Enterprise Services is helpful
  • Adaptability; the role requires the ability to multi task, taking calls while
  • Ability to be proactive, self-directed and self-motivated
  • Extensive experience with Salesforce.com (SFDC) and SAP or other scheduling platform
  • Skilled and comfortable collaborating with managers and directors
  • Must be able to travel 20% of the time with 50% being air travel and/or 50% being driving

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