Enrollment Services Job Description

Enrollment Services Job Description

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Enrollment services provides information to technical college applicants and enrolled students concerning admissions, records, academic advisement, as well as state and federal financial aid assistance.

Enrollment Services Duties & Responsibilities

To write an effective enrollment services job description, begin by listing detailed duties, responsibilities and expectations. We have included enrollment services job description templates that you can modify and use.

Sample responsibilities for this position include:

Assists in the development, documentation, and maintenance of Enrollment Central policies and procedures
Remains current regarding all newly created, changed and/or updated policies, practices, methods, standards, regulations and requirements effecting the business and operational activities to ensure compliance
Responds to, investigates, resolves and tracks all written and verbal complaints and/or inquiries made by Medicaid and commercial managed care enrollees and providers to the State's Managed Care Complaint Unit
Develop and implement department goals, objectives, policies and procedures
Develop and execute on a new business development strategy consistent with organizational goals and objectives
Manage business strategy, revenue forecasting, expense planning, pipeline health, closure rates, and forecasting accuracy for assigned market solutions
Serve as the subject-matter-expert on assigned solutions in order to effectively position and communicate to prospective clients
Recruit, on-board, and manage new hires as assigned to enhance subject matter expertise and accelerate support for new business opportunities
Work with sales leadership, account managers, and partners to develop and manage detailed capture plans for large opportunities including proposal development, complex pricing strategies and preparation for oral presentations
Support engagement delivery and quality through on-site client interaction, review of deliverables and participation in critical meetings on large deals where a relationship has been established through the sales process

Enrollment Services Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Enrollment Services

List any licenses or certifications required by the position: IU, SAS, SCO, VA, VAONCE

Education for Enrollment Services

Typically a job would require a certain level of education.

Employers hiring for the enrollment services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Education, Communication, Management, Graduate, Business, Computer, Faculty, Marketing, Associates, Guidance

Skills for Enrollment Services

Desired skills for enrollment services include:

CampusVue
Talisma
Inquiry/application database
Policies
Federal
Excel
State
College admissions and recruitment
Fedral and State systems and ImageNow
Financial Aid Management System

Desired experience for enrollment services includes:

Serve as the executive sponsor on client engagements to manage executive relations, ensure successful delivery, handle scope changes and escalations, and facilitate renewal and expansion opportunities
Work with Sales, Sales Effectiveness, Product Management, and Solutions Delivery teams to train Sales representatives on the most effective techniques to identify opportunities and progress those opportunities to close
Manage business strategy, expense planning, sales pipeline health, closure rates, and forecasting accuracy for assigned market solutions
Serve as the subject-matter-expert in order to effectively position solutions and communicate to prospective clients
Serve as the executive sponsor on client engagements to manage executive relationships, ensure successful delivery, handle scope changes and escalations, and facilitate renewal and expansion opportunities
Direct and monitor all activities for a project portfolio of large, low- to high-risk projects from initiation to delivery

Enrollment Services Examples

1

Enrollment Services Job Description

Job Description Example
Our growing company is looking to fill the role of enrollment services. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for enrollment services
  • Coordinate, schedule, and conduct cross training with staff from other Enrollment Services offices to develop a 360° feedback approach to student records and financial service policies, practices, and processes
  • Manage weekly communication to engage the student body and support retention efforts through various tactical approaches including proactive/reactive phone calls, text messages, click to chat and email
  • Monitor student performance to identify risks, and successfully resolve student concerns through prompt issue resolution and coaching designed to improve student retention and other strategies to meet partnership benchmarks and goals
  • Facilitate student requests through escalation procedures on the student's behalf with campus contacts and other support services
  • Ensure student registration either through direct registration activities or leading students through the advising and registration process to meet campus benchmarks and objectives
  • Forecast course section needs, and provide recommendations for course scheduling where applicable, working with Student Recruitment and academic leaders to ensure availability and efficiency (load balancing) of campus resources
  • Manage regular activity, audit, applicant and student retention reporting, including registration management, and provide insight and analysis around student and partner trends and behaviors, to ensure achievement of internal and external partner admissions, retention and graduation goals
  • Work with the Operations Manager and Partnership Director to support daily partner operations, ensuring student support duties are accomplished in a timely and efficient manner
  • Assist student recruitment and retention team in understanding of program requirements and updates while maintaining mastery of program and partner specific information
  • Funnel information to marketing and student recruitment on programmatic changes and value proposition, curation of testimonials and student success stories and ongoing market opportunities and target audience evolution
Qualifications for enrollment services
  • Capture, and analyze where appropriate, student satisfaction data through a variety of methodologies, including surveys, polls, direct conversations
  • Minimum of a Bachelor’s degree in Business, Marketing, Operations or related field of study
  • 3+ years of experience in operations, customer service, project management, sales, or education related fields
  • Client service-oriented individual with outstanding written and oral communication skills
  • A conscientious individual who needs little supervision in following up on assigned students, tasks, and special projects
  • A background as an actively engaged undergraduate student including, but not limited to, student government and leadership, resident advisor/residential life, Greek life, campus work/study, campus community engagement opportunities
2

Enrollment Services Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of enrollment services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for enrollment services
  • Works closely with the multiple offices, including the University Registrar
  • Works closely with the Enrollment Central team to help achieve the goal of the Enrollment Central Service Desk
  • Effectively communicates and collaborates with other offices to achieve goals
  • Tracks Enrollment Central Service Desk trends to develop and assist with documentation to provide effective customer service
  • May be required to work at both the Fairfax campus and the Science and Technology (formerly Prince William) campus in Manassas, Va
  • Prepares and summarizes a variety of unit operational and financial activity reports to management
  • Oversee records retention and workflow processes
  • Review changes to systems and facilitate review of possible changes/new functionality with the Senior Leader group, Program managers, Registrar’s office, Financial Aid and Student Services staff
  • Plan, organize, and direct enrollment and financial services activities including admissions and records, financial aid and scholarships, outreach, and veterans’ benefits and athletic certification
  • Direct, oversee, and participate in the development of the student enrollment and financial services work plan
Qualifications for enrollment services
  • An associate degree, or an equivalent combination of education/training and experience
  • Demonstrated experience delivering exceptional customer service
  • Understanding of student privacy laws and policy
  • Demonstrated experience working with students/customers from diverse backgrounds
  • Demonstrated ability to communicate clearly and effectively both verbally and in writing
  • Ability to follow procedures and guidelines under minimum supervision
3

Enrollment Services Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of enrollment services. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for enrollment services
  • Recommend the appointment of staff
  • Collect and provide government and private funding resources to students
  • Manage and maintain systems for determination of California residency, concurrent enrollment activities for high school students, distance learning student enrollment, and certifications for veterans’ benefits and athletics
  • Develop and manage systems for the registration, recording and reporting of information pertaining to student enrollment, attendance, and grades
  • Collaborate with district information systems staff to promote and expand the use of technology in the delivery of enrollment and student services
  • Develop structures and work processes to obtain goals and objectives
  • Represent the department and provide direction to other departments, outside agencies and organizations
  • Research and prepare technical and administrative reports
  • Continually remain aware of new procedures, practices and other relevant information in technology, work flow and customer service
  • Evaluate and enhance student online services
Qualifications for enrollment services
  • Experience working in a non-constituent environment raising funds from alumni unaffiliated to a specific school
  • Extensive knowledge of the Banner student information system or related systems
  • Progressively responsible experience working at a service/information desk
  • Attention to detail, organization and time-management are essential
  • Familiarity with computer/office machines (PC, copier, fax, scanner)
  • Bachelor’s degree and three years of leadership and/or supervisory experience in education, recruiting, or sales
4

Enrollment Services Job Description

Job Description Example
Our innovative and growing company is hiring for an enrollment services. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for enrollment services
  • Follow and adopt new trends
  • Prepare reports on wait times, student visit numbers and other relevant data to demonstrate the continually improving effectiveness of the student service center
  • Serve on appropriate college committees
  • Perform other appropriate duties and special assignments as directed by the Vice President of Enrollment Management
  • Adheres to laws and regulations governing student recruitment activities the Carrington Colleges Business Conduct and Ethics
  • Researches information in order to solve problems and prepares reports and procedures and serves as a resource person
  • Uses information gained from meetings, evaluation forms, and input from individuals in order to design programs and services to satisfy needs
  • Assists in diagnosing and making recommendations for resolving organizational problems
  • Conducts follow-up evaluations, survey and on-the-job performance studies in order to monitor the effectiveness of developmental activities
  • Prepares and develops resource guide and handbook materials
Qualifications for enrollment services
  • Experience with analyzing and identifying the strengths and weaknesses of options and exercising critical thinking, problem solving, and judgment skills
  • Intermediate level skill with a CRM system and/or the ability to quickly learn new systems
  • Ability to be flexible, self-motivated, positive, and respond to the dynamics of a changing environment
  • Ability to work cross-functionally, fostering collaboration and shared decision making
  • Ability to plan strategically, organize and prioritize projects, work on multiple tasks simultaneously and to exercise initiative to meet/exceed deadlines
  • Working knowledge of the Microsoft Office applications at the intermediate level, and a good understanding of the basics associated with Internet technologies and database systems
5

Enrollment Services Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of enrollment services. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for enrollment services
  • Assist departments in planning with open houses, Move on When Ready events, new student orientations and other enrollment and student related events
  • Evaluate the enrollment management functions to include process efficiencies and effectiveness student satisfaction (which includes handling student complaints regarding enrollment management) while considering the uniqueness of the Cumming campus and implementing changes accordingly
  • Work with the Associate Director of Enrollment Management on strategic planning of the Cumming campus
  • Securely collect enrollment management related documents and distribute to appropriate office
  • Processes course registration requests submitted by faculty and the academic departments on behalf of students
  • Manages the student petition process for a waiver or variance regarding the University’s policy on the Revision of Class Schedules (Add/Drop/Withdraw)
  • Accurately match, image, and upload incoming paper and electronic documents to application management system (Slate) or Xtender/Banner
  • Responsible for quality control of imaged documents, ensuring consistency in clarity, orientation, contrast, and general readability
  • Research out-of-process documents and unmatched documents to connect them with the correct record
  • Manage daily workflow of all incoming application materials received by mail, electronically, or inter-office
Qualifications for enrollment services
  • Ability to achieve coaching certification
  • Viewed as a leader with the ability to work independently collaboratively
  • Bachelor's Degree and eight years' related experience required
  • Master’s degree and six years of relevant experience on a college campus preferred
  • Customer-service orientation with a focus on excellence
  • 5+ years of experience in enterprise software configuration and ongoing administration, preferably in the voluntary benefits, insurance, or HR industry

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