Enrollment Job Description

Enrollment Job Description

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Enrollment provides quality customer service to all Office of the Registrar clientele regarding policies and procedures via phone, electronic mail and facsimile.

Enrollment Duties & Responsibilities

To write an effective enrollment job description, begin by listing detailed duties, responsibilities and expectations. We have included enrollment job description templates that you can modify and use.

Sample responsibilities for this position include:

Manage inventory via mail, fax, emails, and interoffice
Gather data to perform inventory reports (weekly and as needed)
Pull monthly quality samples based on listings received from Internal Audit (from MTM Audit)
Batch and submit hardcopy of audit samples to Imaging department
Responsible for organizing mail that is sent out to members
Analyze work to ensure proper handling or correct routing procedures take place
Manage inventory (controls ins and outs) via mail, fax, emails, and interoffice
Batch mail that is sent out to members
Proactively manage and respond to a high volume of prospective student inquiries efficiently
Exercise active listening skills to assist prospective students in matching their educational objectives and professional/personal goals with programs offered by UWPCE

Enrollment Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Enrollment

List any licenses or certifications required by the position: BLS, CPCS, NAMSS, DSO, PMP, ESL, NET, 9000, ISO

Education for Enrollment

Typically a job would require a certain level of education.

Employers hiring for the enrollment job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education, International Business, Communication, Associates, Business, Law, Management, Graduate, Technical, Guidance

Skills for Enrollment

Desired skills for enrollment include:

Designing forms
Managing files and records
Administrative and clerical duties
Computer hardware
Computer software
Electronic equipment
Evaluation of customer satisfaction
Meeting quality standards for services
Office procedures
Principals and processes for providing customer and personal services

Desired experience for enrollment includes:

Build and cultivate relationships on an ongoing basis to drive measureable results (enrollments)
Provide accurate information, guidance and assistance to students on eligibility requirements, curriculum, the registration process and policies
Assist prospects in identifying barriers to success and specific strategies to overcome those barriers
Implement and stick to a contact strategy by prioritizing leads
Keep up with current trends in higher education as they relate to recruitment, advising and retention of adult/non-traditional learners
Confidence pitching in both one-to-one and one-to-many situations

Enrollment Examples

1

Enrollment Job Description

Job Description Example
Our company is growing rapidly and is looking for an enrollment. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for enrollment
  • Prepares and verifies required documentation and review with manager, OA/CTS
  • Motivates and counsels students in areas of behavior, training, personal problems or study habits
  • Conducts weekly Pre-Enrollment meetings/tours
  • Follows-up on student progress
  • Manage, evaluate and develop the Enrollment team staff consisting of front-line and supervisory level staff
  • Develop and implement new plans and policies and ensure adherence to new policies and procedures
  • Track and report statistics
  • Develop and implement the budget for the department
  • Work with Human Resources to recruit and retain a strong team
  • Interfaces with TMA and coordinates specific program requirements
Qualifications for enrollment
  • Develops and mentors staff - fosters an environment where customer needs (Beneficiary, MTF Commanders, ) are the primary focus of the entire staff
  • One to two years experience with government healthcare delivery program (TRICARE, Medicaid, Medicare)
  • Compiling and processing appropriate material(s) and documentation needed for client enrollment
  • Prepare work for Enrollment Service Specialists
  • Pull monthly quality samples based on listings received from Internal Audit
  • Strong knowledge of Microsoft Office, specifically Excel, Word, and Outlook Exchange
2

Enrollment Job Description

Job Description Example
Our company is searching for experienced candidates for the position of enrollment. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for enrollment
  • Analyzing work to ensure proper handling or correct routing procedures take place
  • Managing inventory (controls ins and outs) via mail, fax, emails, and interoffice
  • Gathering data to perform inventory reports (weekly and as needed)
  • Pulling monthly quality samples based on listings received from Internal Audit (from MTM Audit)
  • Batching and submitting hardcopy of audit samples to the Imaging Department
  • Batching mail that is sent out to members
  • Maintain 100 percent confidentiality with regard to employee/company data
  • Take direction from members of the Benefits Team, not just their direct manager
  • Partnering with internal teams in the implementation of new employer group business to ensure the timely, accurate, and compliant enrollment, maintenance, and disenrollment of the clients’ beneficiaries
  • Participating in and/or leading internal and external client meetings
Qualifications for enrollment
  • High School diploma or equivalent, with a minimum of one (1) year of underwriting or related medical insurance experience
  • 1+ year of previous experience in an Enrollment role
  • Works with in-house and third party Billing Company for current applications, system updates and identifying/resolving problems
  • Accountable for meeting or exceeding divisional and/or corporate Enrollment performance standards and meeting time-sensitive deadlines as defined
  • Works independently within the scope of responsibility and authority
  • Leading the team to meet or exceed performance standards and quality expectations
3

Enrollment Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of enrollment. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for enrollment
  • Facilitating special projects and daily work flow management
  • Ensuring compliance and timely handling of all enrollment functions
  • Driving automated solutions and eliminating facilitated processes to drive compliance and
  • Direct supervision of 7 - 12 Enrollment Counselors at various stages of development
  • Takes proactive planning approach to improve and motivate team
  • In partnership with the sales manager and director, directly participates in recruiting initiatives and making individual hiring decisions
  • Directly supervises, manages performance and development and provides ongoing coaching and feedback to direct reports
  • Supports the on-boarding, ongoing training and team integration of newly hired Enrollment Counselors
  • Provides ongoing training, coaching, and motivation to Enrollment Counselors to ensure the accurate representation of Capella offerings via product knowledge and positioning, our high touch service and consultative techniques
  • Coaches individuals on how to leverage technology tools & techniques to maintain focus on objectives and manage efficiencies
Qualifications for enrollment
  • Uses innovative technology to track coaching and EC progress towards improvement of behaviors and skills
  • Meets regularly with Enrollment Services Manager to provide detail reporting and forecasting on the overall performance of the team
  • Demonstrates a solid understanding of inter-departmental operations
  • Participates in efforts to improve and design best practices that improve internal operations and impacts results
  • Provides a leadership presence throughout the department to effectively influence results and manage conflict resolution and problem solving
  • Leads in the continuous promotion of a positive work environment through actions and communication both in formal team meetings and one on one interactions
4

Enrollment Job Description

Job Description Example
Our company is looking for an enrollment. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for enrollment
  • Effectively leads team through change
  • Creates the best possible learner experience by collaborating across ES and partner departments, working as a team toward a “One Capella” mission
  • Collaborating and navigating through complex business issues that entail cross functional partnering
  • Build and cultivate relationships on an ongoing basis to drive measurable results (enrollments)
  • Implement program-specific application processes and procedures for domestic and international applications with enrollment management colleagues
  • Maintain strong relationships with the NU Office of Undergraduate Admission, The Graduate School, International Office, Student Accounts Office (Chicago Campus), Financial Aid Office (Chicago Campus) toward facilitating future SPS outreach in the global higher education market
  • Oversight of staff in resolution of errors identified during the eligibility loads, ID card generation, PCP Auto Assignments and Eligibility export processes
  • Review Special Requests and work with Enrollment Manager and internal and external customers to approve such requests timely and in a satisfactory manner
  • Take a lead role is System Testing, implementation and training
  • Assist Enrollment Manager with new staff training in area of procedures, workflow and systems
Qualifications for enrollment
  • 1+ years in sales management strongly preferred
  • Experience with actionable and targeted coaching for improvement
  • Excellent people management, relationship-building and conflict resolution skills
  • Ability to deconstruct complex issues and problems and identify and correct issues within internal processes
  • Proven experience coaching and developing people to meet objectives
  • Must be able to create an atmosphere in which timely and high quality input/out flows smoothly between self and others
5

Enrollment Job Description

Job Description Example
Our growing company is hiring for an enrollment. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for enrollment
  • Development and delivery of enrollment training programs
  • Provide department specific Enrollment training operational policy and procedure training, and technical system training and guidance
  • Preparation of instructional materials, training aids, handouts, evaluation forms, and visual aids for current and new Enrollment training
  • Completes updates for materials based on industry, company and/or departmental changes and demands
  • Maintain appropriate and accurate training records
  • Constantly assess the effectiveness of training by measuring and reviewing key indicators such as competency testing, associate and manager satisfaction with training, associate turnover, productivity levels based on tenure
  • Perform periodic quality audits and monitor the quality of work within the department
  • Provide side-by-side coaching to existing enrollment employees, based on quality audit information
  • Attend all scheduled meetings and provide reports on metrics in a timely manner
  • Special projects as requested by department and regional leadership
Qualifications for enrollment
  • In-depth understanding of solution/relationship selling, uncovering buying decisions and understanding customer needs
  • Excellent ability to organize information, manage tasks and projects and leverage systems and technology
  • Models professional and clear leadership, mentoring and motivational abilities
  • Must have strong analytic and critical thinking skills
  • Minimum 3-5 years proven experience in consultative sales, consumer sales, admissions, or recruiting
  • Experience with admission for post-baccalaureate professional development programs

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