Enrollment Coordinator Job Description

Enrollment Coordinator Job Description

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Enrollment coordinator provides billing and payment models for clinical services and represents Pharmacy for billing audits within the UNC Physician Network practices.

Enrollment Coordinator Duties & Responsibilities

To write an effective enrollment coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included enrollment coordinator job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintain and track enrollment correspondence for all potential membership supporting the activity of the Enrollment Team by retrieving and filing member applications and providing clerical support
Coordinate the distribution of enrollment requests to the enrollment team for timely processing and maintain logs of disenrollments
Respond to inquiries questioning enrollment status
Maintain and retrieve files on all members throughout enrollment process
Provide clerical support for the enrollment team
Run daily imports of data to the front-end enrollment system to facilitate the automated distribution of work to the enrollment team
Gather and input member application information into SMA and front-end enrollment systems in a timely manner
Provides enrollment and inside sales and marketing support for open enrollment programs offered by Executive and Continuing Professional Education
Maintains a high level of professionalism, teamwork and a focus on customer service and information gathering
Contributes to departmental processes and procedures

Enrollment Coordinator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Enrollment Coordinator

List any licenses or certifications required by the position: CPCS, NAMSS, ESL, SCO, BLS, VA

Education for Enrollment Coordinator

Typically a job would require a certain level of education.

Employers hiring for the enrollment coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, International Business, Law, Communication, Business, Marketing, Communications, Management, Associates, Health

Skills for Enrollment Coordinator

Desired skills for enrollment coordinator include:

Higher education industry
TRICARE/CHAMPUS benefits
Basic medical coding
Billing/collection practices
Insurance company operating procedures and practices
Medical credentialing
TRICARE benefits
USFHP program
Billing practices and policies
Data systems

Desired experience for enrollment coordinator includes:

Works with manager and marketing colleagues on marketing, inside sales and enrollment and administrative duties
Communicates with a wide range of internal and external contacts to facilitate the dissemination of accurate and informative marketing and communications materials to increase enrollment in courses
Makes recommendations on ways to improve the conversion process, including the inside sales process
Anticipates and resolves problems and updates supervisor on status
Ability to communicate clearly in both oral and written forms
Two years medical insurance background

Enrollment Coordinator Examples

1

Enrollment Coordinator Job Description

Job Description Example
Our company is looking for an enrollment coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for enrollment coordinator
  • Assist student recruitment and retention team in understanding program requirements and updates while maintaining mastery of program and partner specific information
  • Coordinate and track proposal activity for the technology sales team
  • Build client documents and track marketing elements
  • Support onboarding of new exchange relationships
  • Coordinate the completion of legal documents
  • Coordinate pre planning and post planning meetings
  • Document project actions, deliverables and due dates
  • Provide vendor support
  • Assist with new vendor implementation, including information security audits, contract management and product implementation support
  • Collaborate with TPAs and maintain vendor/partner relationships through weekly calls and/or daily discussions on vendor related items and/or issue resolution
Qualifications for enrollment coordinator
  • Master’s degree in education or student counseling
  • Responsible for data entry of provider enrollment information into Provider Enrollment Database systems and distribution of information to designated department representatives and credentialing administrators
  • Accountable for all aspects of provider enrollment to ensure provider data is loaded appropriately in all relevant systems the first time
  • Accountable for directly entering and updating provider data into the CAQH system
  • Follow-up with managed care organizations to ensure expedient credentialing
  • Accurately perform review of new enrollment files for deficiencies
2

Enrollment Coordinator Job Description

Job Description Example
Our innovative and growing company is hiring for an enrollment coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for enrollment coordinator
  • Ensure efficiency of vendor workflows through collaboration with training and account management leadership to ensure CRMs and RVPs understand vendor processes and protocols
  • Ensure accurate and timely processing of company and vendor file feeds
  • Manages initial and change registration transactions for non-matriculated and part-time students for all academic terms (including summer) in the student information system
  • Supervises transcript preparation
  • Provides major support for all OUR activities including registration, drop/add, grading, degree audit and graduation activities
  • Supports the enrollment and verification and certification function of the office and researches problems and recommends solutions
  • Provides back-up support to the Department Administrator as needed
  • Submit applications to the Enrollment Specialists for quality review prior to sending to the practitioners for completion
  • Collect enrollment data from enrollment vendor and benefits vendors
  • Reconcile data by using Excel to ensure that enrollment is accurate and that benefits are in place
Qualifications for enrollment coordinator
  • Associate’s degree in a business-related field or equivalent work experience
  • Three years of relevant experience, preferably in a sales or business-to-business service environment
  • Knowledge of the employee benefits market, including development of benefit package, fully insured vs
  • Knowledge of the broker/agent market, including voluntary benefits, the Affordable Care Act (ACA), MEC, MVP and 60% AV plans, and the division of labor between the MGA, broker, agent, employer and carrier, with regard to sale, issue and management of group policies sold in the workplace
  • Knowledge of the employee experience in regard to enrollment in and use of voluntary, supplemental and primary medical insurances purchased through the employer
  • Ability to manage multiple tasks and projects in various phases of completion on order to meet established deadlines
3

Enrollment Coordinator Job Description

Job Description Example
Our company is searching for experienced candidates for the position of enrollment coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for enrollment coordinator
  • Process to completion 100 percent of assigned requests utilizing documented work instructions daily and meet or exceed daily minimum targets
  • Provide outreach and assistance in completing Texas State Health Care Programs provider enrollment applications
  • Contact providers by phone 10 business days prior to the application closing out for no response in an effort to resolve remaining deficiencies
  • Adhere to Quality Assurance program in order to improve daily processing of requests with a minimum quality score of 98 percent
  • Make recommendations to departmental leadership to improve efficiency effectiveness of current manual processes through systemic modifications
  • Respond to escalations as assigned within the specified due dates
  • Maintain flexibility to work overtime as dictated by daily production inventory requirements
  • Ensure timely and accurate processing of Government /Commercial Payer Enrollment applications for Clinics and Providers
  • Provide team training and quality control for timely and accurate individual/group enrollment applications submitted for all Government Medicaid/Medicare and Commercial payers
  • Proactively research and resolve all payer claims issues in corporate billing system
Qualifications for enrollment coordinator
  • Team player able to build alliances and work with internal and external stakeholders at all levels
  • Group benefit administration or agency experience
  • Demonstrated Excel and database capabilities
  • Demonstrated ability to communicate clearly face-to-face, in writing or on the telephone to a diverse community of internal and external customers
  • Project Coordination skills including time management and prioritizing team work efforts
  • Established and verifiable experience with and maintaining customer and database systems and procedures
4

Enrollment Coordinator Job Description

Job Description Example
Our company is looking to fill the role of enrollment coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for enrollment coordinator
  • Provide representation when needed of the Commercial/Government Payer Enrollment area assigned to internal dept.’s external clients, vendors and processors to clearly relay situational occurrences
  • The Commercial/Government Payer Enrollment Analyst will be responsible for proactively identifying and quantifying trends/issues and then effectively communicating them to the appropriate members of the management team along with what the potential impact could be in an effort to minimize bad debt and predict future forecasting needs
  • Minimize denials and deactivation of government application where applicable to reduce key metrics including DSO, cost to collect, percent of aged claims, and Bad Debt
  • Proactively identify and implement efficiencies across the dept
  • Conduct root cause analytics to understand and implement process opportunities
  • Working with key stakeholders to develop training materials and standardize processes to drive efficiencies
  • Ability to create effective VISIO diagrams and PowerPoint presentations
  • Write-offs –review timely filing for each payer, credentialed providers, Contractual,and agreed upon write offs
  • Maintain strict confidentiality of business affairs and physician/patient information
  • Perform analysis, special projects and other duties as required and assigned by the VP of Revenue Cycle Operations
Qualifications for enrollment coordinator
  • Minimum three (3) years of experience in provider enrollment work or providing administrative/customer service support
  • Demonstrate excellent skills in project administration with attention to detail
  • Ability to interact with tact, diplomacy and discretion
  • Ability to work well in stressful situations in environments with frequent interruptions
  • Ability to problem solve, make timely decisions and to handle confidential information
  • Demonstrate ability to navigate PC and internet applications to conduct in-depth searches to find specific websites, guidelines and
5

Enrollment Coordinator Job Description

Job Description Example
Our company is growing rapidly and is looking for an enrollment coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for enrollment coordinator
  • Be responsible for maintaining coordination and reconciliation with the governments information systems including DEERS
  • Coordinates logistics for programming and events for targeted student populations related to retention initiatives
  • Provides individualized academic and student support services to a caseload of students participating in the Academic Success Program
  • Coordinates group workshops on topics that impact student persistence and success
  • Assists with the creation, collection, and analysis of quantitative and qualitative data on the student experience
  • Drafts educational and promotional materials
  • Assists with the development, planning, implementation, and evaluation of the Office’s services and programs
  • Develops and maintains close working relationships with academic and student affairs personnel across the university
  • Meets and confers with third party financial personnel regarding billing issues as they relate to the Provider Plan Enrollment systems
  • Coordinates provider files which are an integral player in provider billing and reimbursement
Qualifications for enrollment coordinator
  • Fluency in English and Portuguese – another European language is a plus
  • Fluency in English – Russian, German or Italian is a plus
  • Participates on multiple teams at one time, while maintaining a high level of customer service and focus on commitments
  • Effective organizational and interpersonal skills the ability to multi-task and problem solve using critical thinking
  • Ability to learn to use computer terminal and other office equipment
  • Ability to function in a lead worker capacity

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