Enrollment Associate Job Description
Enrollment associate
provides leadership for the development, implementation, and evaluation of enrollment management policies and practices in the offices of New Student Programs, Admissions, Registrar, and Financial Aid.
Enrollment Associate Duties & Responsibilities
To write an effective enrollment associate job description, begin by listing detailed duties, responsibilities and expectations. We have included enrollment associate job description templates that you can modify and use.
Sample responsibilities for this position include:
Provides leadership and supervision for student recruitment, admission, orientation, first-year transition programs, Registrar’s office, student financial aid and scholarships, including annual evaluations of job performance of Directors
Provides access to higher education by efficiently administering federal, state and institutional financial aid and scholarship programs
Manage admissions budget administration including working with the Finance Department on annual budgeting and enrollment forecasting, program cost analysis
Participate in national consortiums and conferences that represent arts admissions
Provides leadership and supervision for the Federal TRIO Programs designed to provide services for individuals from disadvantaged backgrounds
Submit information accurately and timely to the University Registrar's Office for course registration, time schedules, and course catalog publication
Assign Harris School classrooms to all Harris courses and request additional classrooms from the University Registrar's Office as needed
Provide student records and financial service training, support, best practices, and guidance to Enrollment Services staff and key representatives of other Enrollment Services offices (e.g., Admissions, LIU Promise, Advising, Residence Life, ) to ensure optimum customer service is provided at all times to students and families in-person, via telephone, and through e-mail
Help offices outside of Enrollment Services to ensure students and families are provided with clear information and the tools necessary to successfully navigate the student records, financial aid and billing process
Requirements Gathering – Work with the Technical Product Manager of Content Services to break down epics into user stories
Enrollment Associate Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Enrollment Associate
List any licenses or certifications required by the position: PMP
Education for Enrollment Associate
Typically a job would require a certain level of education.
Employers hiring for the enrollment associate job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in International Business, Education, Law, Business, Marketing, Management, Business/Administration, Graduate, Executive Education, Counseling
Skills for Enrollment Associate
Desired skills for enrollment associate include:
Managed Care/Health Insurance concepts and regulations
Online student information systems
CMS compliance requirements as they pertain to Medicare Advantage enrollment and member maintenance
Conexus management system
Covered benefits
Credentialing
Insurance and provider contracts
MS Office programs – specifically intermediate level in Excel
Provider enrollment processes
Industry
Desired experience for enrollment associate includes:
Product Development – Serve as a collaborative teammate on your cross-functional agile team to help plan, develop, and deliver working software
Training and Support – Support the creation of user-facing training materials for our content services products and deliver training to users
Maintain working knowledge of enrollment/integrated student administrative information systems and related technologies
Strong understanding of current and emerging marketing and communications tools appropriate to prospective undergraduate and graduate students and parents
Works with the offices of Undergraduate Admission and the Center for Student Engagement to coordinate publicity, communication, and logistics for shared marketing, recruitment, orientation, and student service projects
Serves on University-wide committees and ad-hoc working groups
Enrollment Associate Examples
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Enrollment Associate Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of enrollment associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for enrollment associate
- Provides ongoing evaluation, coaching and feedback to the Enrollment Specialists to enhance work performance and skills, reviews performance metrics and takes corrective action, when necessary
- In partnership with CTEE Leader and other CTPO leadership, develops a detailed training plan which enhances the functional expertise of the Enrollment Specialists while increasing their project management capability
- Demonstrates an in-depth knowledge of BMS pipeline and clinical trial book of work (BoW) and makes appropriate resourcing decisions against both
- Demonstrated ability to develop innovative and novel ideas with the ability to influence stakeholders to adopt novel ideas and drive through to implementation
- Provides oversight and direction to the Enrollment Specialist’s contribution to CORE presentations partnering with the P&E Leads to ensure that the content presented demonstrates a truly integrated and appropriate assessment of the recommendations, risks and issues from CTPOs perspective
- Demonstrates the ability to lead cross functional, global initiatives with demonstrated delivery of results
- Demonstrates strong capability in matrix leadership, stakeholder management and ability to work across all groups within GCO and beyond
- Effectively manages stakeholders through strong competencies in communication and collaboration timely issue identification and resolution
- HUB management - Supervise staff and build team cohesion
- Service delivery oversight - Guide and implement operational strategies and plans for consistent student-centered services
Qualifications for enrollment associate
- In depth knowledge of the drug development process and overall project planning and project management of clinical trials
- Prior line management experience preferred but not required
- Proven ability to work in a dynamic, ever changing platform, challenge the status quo and seek diverse viewpoints to build a strategy
- Persistence and Retention - Directly impact undergraduate persistence through the implementation of existing retention efforts and the development of new tools and approaches in collaboration with the campus community
- Must possess appropriate academic credentials
- At least eight years of significant administrative at a four-year accredited university
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Enrollment Associate Job Description
Job Description Example
Our company is looking to fill the role of enrollment associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for enrollment associate
- Prepare reports on admissions activities, processes, applicant status, financial assistance or other reports to communicate on the enrollment status of the FT and Professional MBA programs
- Ensures the delivery of exemplary services in Enrollment Management to prospects, students, faculty, and staff by partnering with the University community in the areas of assessment, service excellence, marketing, reporting, research, technology, and web presence to enhance enrollment growth
- Oversees the development and implementation of a comprehensive, integrated, and aggressive and strategic Enrollment Management Plan developed using the principles of strategic enrollment management supported by assessment and external review
- Implements, coordinates, and applies enrollment management research and analysis utilizing statistical software across relevant areas
- Works collaboratively with all components of the University to identify and implement processes and strategies to meet University enrollment, retention and graduation goals
- Promotes the development of partnerships with public schools and community colleges to strengthen and grow a diverse and academically qualified student body
- Oversees tracking of the student experience from the point of initial university contact until their graduation or departure from the institution to ensure that valuable data is captured and utilized effectively
- Serves as chair of the Strategic Enrollment Management Executive Council and the Enrollment Management Advisory Council
- Management of the Presidential goal of becoming a Hispanic Serving Institution (HSI), with strategies to serve the Hispanic community through outreach and retention efforts
- Exploit cutting-edge technologies to reach, track, and guide students in the ways they can best hear and respond to and that provide optimal efficiency and effectiveness for the university
Qualifications for enrollment associate
- Significant and progressively responsible experience in higher education enrollment planning, demonstrated success in enrolling a high achieving and diverse student body, and knowledge of information technologies for recruitment and enrollment
- Experience and a commitment to student-centered, data-driven decision making and the ability to draw on collaborative relationships with and contributions of faculty, staff, senior leadership, alumni and the community in building a successful base for university enrollment
- Managed Care Enrollment experience
- Establish a close and cohesive partnership with the Leader of Operations and Processing, assuring effective communication between recruiting and processing and the seamless transition for students from the point of applying to be being admitted and ultimately enrolling
- Daily management, , prioritization, distribution, monitoring of implementation enrollment tasks to assure
- Generates letters, works on spreadsheets
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Enrollment Associate Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of enrollment associate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for enrollment associate
- Participates as a member of the admissions office managers’ workgroup
- Accountable for individual work activities
- Work assignments defined by immediate supervisor or manager
- Job does not require supervision of other employees in the unit
- Responsible for following up on participant rollovers in a timely manner
- Responsible for responding to emails and other participant inquiry in a timely manner
- Work directly with financial intermediaries in order to ultimately channel assets into JH
- Communicate with Third Party Administrators and Plan Sponsors to facilitate rollover process
- Facilitate daily and weekly operational activities while following department policies and procedures
- Respond to routine inquiries from various operation teams both internal and external
Qualifications for enrollment associate
- Technology management and planning
- Student outreach, retention and persistence strategies
- Outreach strategies
- Oversee data integrity requirements
- Previous Customer Service or Financial Services experience preferred
- Runs daily To-Do Report
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Enrollment Associate Job Description
Job Description Example
Our company is searching for experienced candidates for the position of enrollment associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for enrollment associate
- Provide supervision and oversite to the Enrollment side of the Division, responsible for the areas of Undergraduate Admissions, Enrollment Processing, and Financial Aid and Scholarship Programs
- Manages PE Public e-mail Inboxes for all incoming mail and distributes accordingly
- Initiates all New (Onboarding) Provider for Enrollment Processing and assists with setting up assignment and maintenance of tracking log
- Assists with setting up Recreds and ReAppointments (prep work – extensions) and setting up assignments and maintenance of tracking log
- Processes all health plan roster requests
- Processes all Provider Directory requests
- Establishes and implements a strategic plan that support the enrollment and retention initiatives of the Enrollment Management division
- Solves problems and makes decisions on a daily basis relative to Student Support responsibilities
- Prioritize student records and family financial concerns and assign staff members to help resolve these issues quickly and clearly
- Supervise call support services for the Enrollment Services division
Qualifications for enrollment associate
- Ensure that student records and financial related customer service strategies are incorporated into all printed and electronic media available to students and families
- Work with other Directors and their Managers to assist in the cross-training of staff throughout the campus to create a more knowledgeable and proactive “front line” in all offices related to student financial service activities and to promote a positive image of the department
- Monitor problem management and supervise Enrollment Services staff in their handling of student and family inquiries to ensure proper service and coverage during office hours and campus recruitment/enrollment events
- Manages the Student Support staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities and provides leadership by projecting a positive attitude and learning incentives
- Ensures statistics and status reports are completed and continually modified to meet the needs of the department
- Maintains staff competency and enhances professional growth and development through continuing education and conferences
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Enrollment Associate Job Description
Job Description Example
Our growing company is looking for an enrollment associate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for enrollment associate
- This is a temporary position that will be tasked with the testing/implementation of the Open Enrollment portion of our employee portal
- The position will also work closely with our contact center to help our associates through their Open Enrollment Elections
- Update and coordinate annual enrollment activities for health ministries, including the development of enrollment packages
- Monitors end / end processes that impact revenue
- Second Monitor (Required)
- Serves on school, college, and university committees, participates in professional organizations and activities
- Process large volume of applications and consistently check for missing materials needed to complete an application to either the FT or Professional MBA program
- Constantly check GMAC for new GMATs submitted daily
- Supervise the application process including verification of credentials for MBA candidates
- Constantly communicate and follow up with applicants regarding the status of their applications
Qualifications for enrollment associate
- You love sales (and bonuses!)
- When you make a presentation, people listen
- Minimum of one year of related Benefits Administration or Customer Service experience required
- Experience working with ERP Human Resource Management Systems (HRMS)
- Minimum of one year of related Customer Service or Benefits Administration experience required
- Knowledge of and experience in Concurrent Enrollment