Enrollment Counselor Job Description

Enrollment Counselor Job Description

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Enrollment counselor provides admissions information to prospective students and represents the University through high school visits and college fairs.

Enrollment Counselor Duties & Responsibilities

To write an effective enrollment counselor job description, begin by listing detailed duties, responsibilities and expectations. We have included enrollment counselor job description templates that you can modify and use.

Sample responsibilities for this position include:

Responsible for graduate student recruitment including pre-admissions advising for nursing, biology and ministry graduate programs, applicant counseling and follow-up
Advise applicants on specific program areas, monitor communications with applicants throughout the admissions process
Review transcripts regularly to monitor academic progress
Contact students concerning their academic status, course waivers, degree requirements, resolution of incomplete grades and related program issues
Maintain current body of knowledge related to admissions, degree curriculum, policies and procedures, financial aid, and veteran’s benefits
Maximize opportunities with potential students with regard to outbound telephone calls with the intent to qualify prospective students regarding the enrollment services process and program offerings consistent with the University’s academic catalogs and/or University websites
Develop and adhere to an effective call strategy that includes communicating effective messages to potential students either through oral or written communications
Regular, reliable attendance which adheres to assigned work schedule including proper log in/log out for time recording, and meal and rest periods
Responsible for adhering to a well-structured work day
Proactively partner with various Student Facing Departments to ensure student success

Enrollment Counselor Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Enrollment Counselor

Typically a job would require a certain level of education.

Employers hiring for the enrollment counselor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Education, Management, Communication, Graduate, Marketing, Counseling, Computer, Social Media, Technology, Faculty

Skills for Enrollment Counselor

Desired skills for enrollment counselor include:

Microsoft Office Suite
College admissions processes gained through enrolling in a university setting
Programs and systems
Recruiting experience
College admissions and recruitment
Higher education
Graduate and Professional Studies program in order to represent them to prospective students
Higher education and sales
Excel
Higher education and understanding of goals of adult learners

Desired experience for enrollment counselor includes:

Must be available to work overtime as needed during open enrollment season
Potential to work remote after 6 months
Proficient in working with web based applications and Microsoft Office, keyboarding (greater than 40 wpm), ability navigate multiple systems without assistance
Must obtain life and health license prior to Marketplace training (we offer paid training)
Potential to work remotely after 6 months
Must obtain life and health license within 30 days of employment start date

Enrollment Counselor Examples

1

Enrollment Counselor Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of enrollment counselor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for enrollment counselor
  • Maintain attention to detail with respect to enrollment process
  • Maintain accurate and timely notes in student population management tools
  • Other duties consistent with this position as assigned
  • Recruits and advises prospective students on course transferability
  • Receives and answers questions forwarded from other enrollment service areas when staff is unavailable
  • Provides general information and answers inquiries received via telephone, web based technologies, and walk-in customers regarding the various enrollment processes and offerings of the university
  • Communicates effectively and professionally with students, internal departments, and external entities to resolve difficult and complex customer issues
  • Provides instruction on how to obtain and complete university documents
  • Represents the University at college and career fairs, conventions and student recruitment events
  • Provide basic financial aid information to prospective international TCK students
Qualifications for enrollment counselor
  • Resolve all inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary
  • Benefit Counselors (fluent in Spanish is plus)
  • Flexibility – Some days might require 50 phones calls, others 250
  • Demonstrate high level attention to detail to ensure accuracy of student documents
  • Must have life and health license
  • Facilitate enrollment benefits package
2

Enrollment Counselor Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of enrollment counselor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for enrollment counselor
  • Coordinates training and staff development for One-Stop Enrollment Counselors
  • Acts as an appointment counselor for students through in person visits, phone visits or Skype
  • Provides supervisory controls to ensure quality customer service through the use of rubrics
  • Coordinates and/or facilitates workshops, develops and makes presentations on and off campus (outreach/inreach) to groups as needed
  • Uses professional judgment to solve problems, work with escalated student and/or parent issues, admissions denials, financial aid eligibility or extenuating circumstances
  • Participates in operational and strategic planning for team and department and provides data and/or reports on One-Stop operations as needed to administration
  • Researches rules, regulations and peer programs and recommends, develops and implements new programs or changes to programs
  • Responsible for counseling and providing excellent customer service and accurate information to prospective and current students and their families regarding undergraduate admissions, financial aid & scholarships and registration and records
  • Assists home offices with processing as needed
  • Develops working relationships with university departments to enhance customer service and satisfaction
Qualifications for enrollment counselor
  • Working towards a degree or in possession of an Associates or higher and/or experience taking classes with ASU or ASU Online (working knowledge of ASU as a student)
  • Able to work a set schedule during our hours of operation
  • Ideal candidate must possess a strong desire to work with prospective students and their families
  • Facilitate enrollment into Employer Sponsored benefits package
  • Available for regular evening and weekend programs and activities overnight travel
  • Available for regular evening and weekend programs and activities overnight travel, including non-traditional business hours necessary to communicate with overseas time zones
3

Enrollment Counselor Job Description

Job Description Example
Our company is looking to fill the role of enrollment counselor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for enrollment counselor
  • Proposes, organizes, implements and reports on programs/projects
  • Assist students with questions regarding degree requirements, programs, policies and procedures, financial assistance programs, transfer credit assessment, pre-registration, and general university services
  • Manage complaints as they arise, serve as a student liaison with other functional areas of the organization, and suggest changes to university practices that may contribute to increased student satisfaction and retention
  • Maintain regular contact with student leads accepted students until they have started class
  • Must work set schedule with hours that may include evenings and weekends
  • Effectively communicate benefit election options and enroll client employees in voluntary benefit plans
  • Increase outreach to potential participants by educating them on their benefits options (Cobra, Marketplace) and enrolling them in the benefit plans that best meet their personal needs
  • Meet daily and monthly enrollment and performance goals and expectations
  • Remain current on best enrollment practices, benefit products and offerings in a multi-product environment
  • Identify, document and communicate reoccurring problems and/or trends, as appropriate
Qualifications for enrollment counselor
  • A background check (including a criminal records check) must be satisfactorily completed prior to any candidate being offered a position with the CSU
  • Must reside within Los Angeles or Orange County
  • Required to have home-office space inside residence
  • Access to high-speed broadband WIFI over a secure network inside residence required
  • Must have a valid California Driver’s License, insurable driving record, and access to a personal vehicle to perform duties of the position
  • Must accommodate a flexible work schedule that sometimes includes evenings, weekends, and overnight trips (and occasional extended overnight trips) when hotel stays are necessary due to event schedules or cost benefit to Cal Maritime
4

Enrollment Counselor Job Description

Job Description Example
Our company is looking for an enrollment counselor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for enrollment counselor
  • Make recommendations to improve customer service, efficiency and effectiveness by identifying lead quality issues/tech issues/business process issues
  • Participate in the department’s student events including, but not limited to, Dean’s List and Scholarship Receptions, New Wildcat Welcomes, commencement
  • Manage all aspects of graduate student recruitment as assigned, including pre-admissions advising, applicant counseling, acceptance processing, and enrollment with proactive, timely follow-up with the prospective student at every stage
  • Provide reports, updates, and any other pertinent information to supervisor on a regular basis or upon request
  • Participate in the student events including, but not limited to, Dean’s List and Scholarship Receptions, New Wildcat Welcomes, Instant Decision Days, Transfer Fairs, commencement
  • Staff and complete tasks at on-campus events at the direction of the event coordinator
  • Advise students on University policies (registration, withdrawal, course materials, financial aid)
  • Work various shifts to accommodate inquiries in different time zones
  • Manage all aspects of adult and graduate student recruitment as assigned, including pre-admissions advising, applicant counseling, acceptance processing, and enrollment with proactive, timely follow-up with the prospective student at every stage
  • Maintain a daily minimum standard of inbound and outbound calls to prospective students
Qualifications for enrollment counselor
  • Must complete frequent travel via car throughout Southern California and able to travel by plane to Cal Maritime for trainings and events a minimum of four times per year
  • Possession of the knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field
  • Ability to quickly acquire a general knowledge of Cal Maritime and CSU/Cal Maritime enrollment requirements, policies, and procedures, general knowledge about financial aid processes and procedures
  • Master's degree or working toward completion of Master's degree
  • Progressive experience applying marketing/selling techniques and methods, designing promotional presentation materials and giving public presentations
  • Demonstrated experience using a CRM, Outlook and other software to manage daily administrative tasks efficiently and effectively
5

Enrollment Counselor Job Description

Job Description Example
Our company is looking for an enrollment counselor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for enrollment counselor
  • Advise prospective students on the requirements and the procedures for the admissions process primarily via telephone
  • Responsible for enrollment management of assigned territories using statistical data, tracking prospects and inquiries through funnels, and development of communication plans (calls, letters, and emails)
  • Participates in off-campus recruitment events locally and state-wide for the purposes of recruiting prospective transfer students
  • Provides pre-admission counseling for prospective transfer students and families
  • Follow up with corporate students via inbound phone calls, outbound phone calls or emails due to them indicating interest in Arizona Online
  • Plans and orchestrates complex large-scale recruitment events in coordination with the Corporate Client Manager such as Fall and Spring Career Days, Graduate School Day, or Education Career Fair, employer summits, mixers, special employer speaker events, and panels
  • Advise students about degree programs on the phone or in-person (on site at corporation) to determine best fit for students
  • Navigates and maintains Arizona Online’s Customer Relationship Management system (CRM), PeopleSoft (UAccess) record, and automated phone system (dialer) as it relates to corporate students
  • Responsible for upholding quality assurance standards of the university and the various corporate partners by participating in coaching sessions with the Arizona Online Quality Assurance Manager
  • Helps to support and encourage other Corporate Enrollment Partner(s) to ensure consistency, knowledge sharing, and collaboration among all corporate partners in the division
Qualifications for enrollment counselor
  • Ability to learn quickly, work independently and be effective in a dynamic work environment
  • Able to see "big picture" and think strategically
  • Excellent communication skills including the ability to write clearly, concisely and persuasively
  • Able to communicate professionally with composure, deal effectively and diplomatically with all individuals
  • Strong customer-service based approach to recruiting and relationship building
  • Strong attention to detail, including the ability to multi-task and prioritize

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