Enrollment Manager Job Description

Enrollment Manager Job Description

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Enrollment manager provides general counsel to students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money management and financial planning.

Enrollment Manager Duties & Responsibilities

To write an effective enrollment manager job description, begin by listing detailed duties, responsibilities and expectations. We have included enrollment manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Reviewing, processing, and reconciling Medicare enrollment and disenrollment data, including enrollment applications, prospective and current Medicare member communications, and retroactive processing activity
Ensures Department’s compliance with CMS regulations, guidelines, and timeframes
Assists with TRR and MRR reconciliation, along with the investigation, correction, and tracking of enrollment transactions as necessary
Drafts and implements department’s workflows, policies and procedures, and staff training material
Maintains effective relationships and close communication with Medicare Sales Team and other relevant departments
Develop a Plan of Care, including all the medical services the patient's might need
Visit patient at home to provide care and monitor health
Work with Care Manager to develop a plan of services designed especially for the patient
Ensure a superior level of quality assurance across all facets of client interaction and project delivery
Provide high level of project and client management guidance to marketing and enrollment team and executive management as needed to successfully deliver projects

Enrollment Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Enrollment Manager

List any licenses or certifications required by the position: PMI, PMP

Education for Enrollment Manager

Typically a job would require a certain level of education.

Employers hiring for the enrollment manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Management, Business, Faculty, Communication, Graduate, Marketing, Communications, Counseling, Administration

Skills for Enrollment Manager

Desired skills for enrollment manager include:

Bright Horizons Enrollment Management System and Bright Star System
Excel
Microsoft Office
Federal financial aid
International students
Regulatory and professional processes and policies governing DU-specific
Veterans affairs
But not limited to
Career services
Financial aid

Desired experience for enrollment manager includes:

Develop project schedules, work plans and documentation
Meets Provider Enrollment Service Level Agreements by managing and meeting human resource objectives which include recruiting, selecting, orienting, training, assigning, coaching, counseling, motivating, developing and disciplining employees
Prepares performance reports
Maintains and improves operations by monitoring system performance
Work with INTO CSU Marketing Recruitment Manager the INTO CSU Marketing Communications Manager to assist with various projects as required, including circulation of updated entry requirements, communications, payments
Liaise with technical staff on information systems processes and procedures and work closely with the INTO CSU Operations/I.T

Enrollment Manager Examples

1

Enrollment Manager Job Description

Job Description Example
Our growing company is hiring for an enrollment manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for enrollment manager
  • Possess practical application of Human Centered Design
  • Be an accomplished people manager and very much a self-starter
  • Have agile product management experience
  • Be comfortable establishing relationships across levels within organizations, including Sr
  • Possess experience in major technology project deployments
  • Have experience developing a platform and APIs to be integrated across enterprise-wide systems
  • Exhibit strong analytical, interpersonal, collaboration, communication (written, verbal, and technical), presentation, negotiation, influence and problem-solving skills
  • Be knowledgeable in managing the definition and execution of projects (conceptualization, requirements, design, development, testing, and implementation)
  • Have background in developing and managing web sites/online applications
  • Boasts a proven track record in delivering products that deliver substantial value
Qualifications for enrollment manager
  • Excellent analytics
  • UI design experience and metrics analysis for effectiveness
  • At least 2 years digital product management experience
  • Master’s degree in Business or Master’s Degree in Marketing or Master’s Degree in Computer Science or Master’s Degree in Engineering
  • At least 2 years experience in Banking or 2 years experience in Financial Services
  • 5+ Years of experience in Client Customer Support and Operations that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience
2

Enrollment Manager Job Description

Job Description Example
Our growing company is hiring for an enrollment manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for enrollment manager
  • Oversight of Medicare Advantage and PDP enrollments, plan changes, disenrollments, denials, cancellations, and incomplete requests
  • Directing the research and disposition retroactive enrollment and enrollment cases that derive from Reconciliation reporting, Account Management, CTM, Grievance, Pharmacy (PDE), Medicare Operations, Member Services, and Premium Billing
  • Creating and monitoring operational process controls and initiating all resulting corrective actions necessary
  • Identifying and managing operational process and quality improvements to optimize performance and administrative cost
  • Maintaining effective internal controls over the processes and transactions under areas of responsibility
  • Leading or participating in both internal/external workgroups/committees
  • Managing, developing and training staff
  • Serve in a face out role to represent Benefits Quality / BPQM to Sr
  • Lead the flawless execution of strategy to improve NPS, reduce claim / administrative rework by initiating improvements to address gaps
  • Defining On-boarding enrollment and CMS within its Value Based Care portfolio, the core of such enrollment and content offerings requires an enterprise content management system
Qualifications for enrollment manager
  • 4+ years of enrollment or billing operations experience, preferably in a managed care environment
  • Must be able to work a 5 day week, 8 hour shift, any time between office hours of operation
  • 10+ years of Medicare/Medicaid operations experience, including Medicare enrollment processing and/or Membership Reconciliation
  • Strong knowledge of Appeals
  • Experience with Managed Care and Appeals
  • 3+ years recruiting students for Graduate school
3

Enrollment Manager Job Description

Job Description Example
Our company is growing rapidly and is hiring for an enrollment manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for enrollment manager
  • Of years of relevent work experience
  • Support the Director Enrollment with proposing policy and procedural changes to improve student retention and degree attainment
  • Provide on-going coaching and motivation of enrollment representatives to achieve objectives by providing tools and creating motivation to encourage individual and team development revenue and profit growth
  • Monitor operational performance as it relates to all aspects of the lead acquisition, prospect, and student lifecycle
  • Work with customers to ensure the correct metrics, key performance indicators, and dashboards are in place and reviewed daily to ensure operational health
  • Develop standard reporting for Enrollment team to support performance management and proactive identification of conversion improvement initiatives
  • Monitor productivity metrics for Community Outreach and Enrollment team
  • Accountable to communicate any opportunity and relevant performance outcomes to key business leaders through both written and verbal methods
  • Participate in forecasting, budget planning as needed
  • Diagnose, improve, or create and release any process improvement opportunities
Qualifications for enrollment manager
  • Successful track record in recruitment initiatives
  • Marketing, student recruitment and advisement
  • Excellent graphic design and presentation skills with visuals and multimedia a plus
  • Effectively works autonomously while remaining connected and communicative with Katz team
  • At least 3 years of higher education experience – preferably in health education and/or experience
  • Ability to autonomously coordinate all activities and successfully function as an integral member of the team
4

Enrollment Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of enrollment manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for enrollment manager
  • Provide individual assistance to prospective online students, current online students, and their parents regarding financial aid opportunities, application procedures, deadlines, Serve as the primary aid staff member for answering the Cincinnati Online general phone line
  • Influence by observation and diagnosis areas where the Enrollment and Marketing teams need additional training or improved adoption to process
  • Gather feedback from customers regarding recent initiatives, gather their ideas and suggestions for improvements to our current technology or business process
  • Collaborate with Marketing Operations to develop new technology and process strategies for Recruitment and Marketing
  • Project manages to completion any initiatives and tasks designed to improve process or procedure
  • Works with the designated student services team members on campus at Kendall College and in shared service groups across Laureate to adopt and take ownership of best practices for Enrollment Management, Reporting and Analytics
  • Act as backup for Director, Enrollment Operations and Analytics
  • Works closely with the IT teams responsible to manage the administration and development within the sales/marketing technology systems
  • Promoting and marketing international programs
  • Creating, maintaining and publishing program material
Qualifications for enrollment manager
  • Highly organized with the ability to manage multiple projects simultaneously and meet deadlines
  • Customer service-orientation, detail-oriented, organized, flexible, and efficient
  • Solid critical thinking, problem-solving approach, and strong interpersonal skills
  • 4+ years of experience working within a Managed Care Enrollment setting
  • Associates Degree (AA) or equivalent from an accredited College or technical school required, Bachelor's degree in related field preferred
  • 3+ years of leadership/management experience, hospital setting preferred
5

Enrollment Manager Job Description

Job Description Example
Our company is looking to fill the role of enrollment manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for enrollment manager
  • Raising the profile of study abroad on- and off-campus
  • Giving procedural guidance/training to university constituents on study abroad practices
  • Consult with select customers and develop customized member / consumer Open Enrollment marketing strategies that are aligned with account-specific acquisition and retention objectives
  • Manage the development and execution of consumer marketing campaigns, ensuring projects are high quality, on time, within budget and aligned with account objectives
  • Establish project plans, set direction and manage development of creative brief, oversee creative design and content for consumer / member-facing customized materials
  • Coordinate required approvals of all campaign components (collateral, media, websites, direct mail), according to internal and external contractual requirements, maintaining appropriate processes and files
  • Develop and deploy appropriate B2C customized materials, incorporating customer-specific brand as required
  • Work and/or direct teams (including cross-functional, internal creative, external vendors, and Open Enrollment Consultants) to coordinate B2C efforts at both strategic and tactical levels
  • The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned
  • Follows all regulatory policies, procedures, privacy, and security standard
Qualifications for enrollment manager
  • Experience and familiarity with On-boarding technologies and associated enrollment and content management systems
  • Broad healthcare industry experience and knowledge of competitive offering strengths and weaknesses and demonstrates independent judgment (e.g., in capturing and prioritizing requirements to drive offering development)
  • Excellent negotiation, oral and written communications and presentation skills to mobilize and influence a diverse constituency of functions, partners, and suppliers to deliver offering innovations to the market
  • A minimum of 3 years of experience in offering / product management with a major healthcare organization, ideally focused on performance measurement and content management systems
  • 3 years of professional content management systems background
  • Familiarity with Healthcare quality measures and content management systems

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