Services Operations Manager Job Description

Services Operations Manager Job Description

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Services operations manager provides leadership for the company’s safety programs and policies, enforce all employee safety regulations, and conduct safety meetings with written minutes.

Services Operations Manager Duties & Responsibilities

To write an effective services operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included services operations manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Work collaboratively with Employee Services to maintain understanding of HR systems, processes, policies and practices
Management of facilities operations’ vendors including office supplies, food services, mail/post services, reception, fitness, signage, transportation, and other services
Leader and Manager of an experienced team
A positive, energetic, creative, challenging and mature management style is imperative
Communicate with sales management in order to understand sales forecasting and ensure inventory levels are appropriate in order to
Draw on other PSO support resources to drive performance improvement for the assigned region(s)
Monitors team performance and takes appropriate corrective action
Translates high level organizational goals into operational requirements and work processes for staff
Set high quality services levels for teams and monitors performance against those levels
Defines and builds processes with other PSO Managers “touch points” with other teams within the company

Services Operations Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Services Operations Manager

List any licenses or certifications required by the position: ITIL, PMP, PMI, ASE, IEC, ISO, ITSM, CPR, NCFM, AMFI

Education for Services Operations Manager

Typically a job would require a certain level of education.

Employers hiring for the services operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Business, Management, Marketing, Engineering, Business/Administration, Technical, Military, Leadership, Computer Science

Skills for Services Operations Manager

Desired skills for services operations manager include:

Systems
Banking operations and human resources
Employee benefits programs
Medical equipment
Policies
Policies and procedures
Word processing
40 ACTs Accounting-Fund Accounting
Advanced computer literacy
Applicable health and safety regulations and safety policies/procedures

Desired experience for services operations manager includes:

Must be a strong leader with regard to motivating staff to perform their best to achieve desired results for projects, process improvement initiatives, and standardization of the environment
Define and build processes for own department “touch points” with other departments within company
Participate in all other projects and initiatives as determined by Head, PSO APAC
Provide exceptional employee and labor relations support for given client groups
Balance client-facing HR responsibilities with the project work to standardize key processes, which will require travel between the hub at 65 Bleecker and other NYC locations
Leverage learnings from high performing doors and work with regional leaders to determine actions to address underperforming doors

Services Operations Manager Examples

1

Services Operations Manager Job Description

Job Description Example
Our company is growing rapidly and is hiring for a services operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for services operations manager
  • Well informed on external/competitive retail best practices and share internally with HR colleagues, leveraging to ensure competitive people practices across region in line with MAC US Retail HR Strategy
  • Work closely with appropriate contacts to develop recruitment processes and practices in the region, in line with MAC US Retail HR Strategy
  • Lead performance development /merit/bonus processes for Retail sales employees ensuring training, communication on process/timelines and assisting with all phases of the year end process to ensure timely and accurate completion
  • Collaborate with the MAC Retail HR Team to develop and roll out strategic programs and initiatives
  • Identify requirements for management training within Region and design and deliver bespoke and stock courses as necessary, in line with the MAC US Retail HR Strategy
  • Use data, reporting and analysis to understand strengths and areas of opportunity for people practices within the region, developing strategic and tactical programs as necessary
  • Manage overall performance of a team of account specialists
  • Make employment decisions, evaluates and rewards staff performance, recommends training and development opportunities
  • Oversight of their teams in resolving inquiries associated with all aspects of ACS service delivery and providing consultative services and solutions to insured inquiries
  • Review work performed by staff members to verify the team consistently identifies and retrieves relevant compliance documentation necessary to process renewals, invoices, surplus lines filing and any other ACS deliverables
Qualifications for services operations manager
  • Ability to deal with ambiguity & confidential information
  • Must have at least 7 years of operations experience with a Bachelor’s degree, 10 years of relevant experience with an Associates/Technical Degree
  • DSD experience preferred
  • The ability to work efficiently and independently
  • Provide staff members with support to perform the necessary activities to initiate and deliver a renewal, process an invoice, issue auto IDs, process surplus lines, issues emergency certificates, resolve premium account discrepancies, initiate endorsements, process vehicle suspensions and process other client requests
  • Follow-up with staff on large overdue financial items month and quarter close
2

Services Operations Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of services operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for services operations manager
  • Assist ACS team members and ARS colleagues to troubleshoot and resolve client issues around ACS deliverables
  • Mentor team members on developing solutions to unfamiliar or complex client issues
  • Participate in the development of conflict resolutions with client service issues with ARS Account Service Teams and ACS resources
  • Provide in-depth analysis and insights on business concerns
  • Act as the business lead on corporate initiatives and projects
  • Meet with and present to leadership team on ongoing projects and initiatives
  • Resolve invoice payment issues for domestic and off-shore vendors
  • Oversee Product and Customer Order Management
  • Identify and mitigate any issues that could impact the timely delivery of Customer Orders
  • Handle and solve account queries
Qualifications for services operations manager
  • Proven technical competency in commercial insurance with ability to demonstrate innovative and controlled solutions
  • Ability to explain the value of centralized operations and communicate the value Aon brings to the most challenging clients
  • Bachelor’s Degree required with 5 + years of years of experience in a global/regional HR function
  • Experience in a support role in human resources with global support or regional business experience
  • Requires a pro-active individual with ability to execute with excellence and work independently and high attention to detail
  • Ad hoc travel required
3

Services Operations Manager Job Description

Job Description Example
Our growing company is looking for a services operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for services operations manager
  • Establish strong partnerships with Field leadership and retail employees in support of developing the optimal culture to drive high performance, retention and engagement
  • Provides confidential opportunities for employees to discuss their concerns
  • Uses judgment when issues require intervention/elevation to the next level of management
  • Coach employees and supervisors on appropriate responses and give advice on how to handle sensitive matters
  • Aid in the writing of formal disciplinary documents
  • Identify when Legal involvement is necessary and liaise with legal counsel as needed
  • Maintain such relationships through in-store visits
  • Promote Golden Rules
  • Adhere to all procedures edicted by the group
  • Maintain highest standard of quality consistently
Qualifications for services operations manager
  • Previous experience with VBA and Macro Building an asset
  • Previous experience in a Management role with direct reports
  • Minimum 5 years prior experience in corporate environment
  • Demonstrated proficiency in Human Resources functional delivery (must understand retail partner relationships/possess in store HR experience)
  • Be responsive by taking initiative and ownership of solutions
  • Assess and escalate immediately any potential issue to the hierarchy
4

Services Operations Manager Job Description

Job Description Example
Our company is growing rapidly and is hiring for a services operations manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for services operations manager
  • Cascade information to employees on regular bases
  • Maintain the right balance of workload between employees – dictate the fairness
  • Support to clients projects integration by bringing expertise to the project team
  • Responsible of accuracy, timeliness and completeness of processes performed by the team
  • Provide continuous improvement ideas by assessing workflow, and processes in order to provide maximum efficiency and quality
  • Establish indicators to measure service quality, & effectiveness against department objectives
  • Support to clients projects integration
  • As the primary liaison, ensure contracted operations meet the needs of the business.This will require constant communication with key individuals about the status of issues/resolutions and deliverables
  • Training, managing, communicating with, and monitoring the quality of work of Client Service Specialist(s) associated with assigned projects, if applicable
  • Prioritize and set expectations on activities / responsibilities with project business lead.This may include bringing them up to speed on capabilities/limitations so they can make informed decisions
Qualifications for services operations manager
  • AirWatch, Good Mobile, BlackBerry
  • SMTP, Sendmail, Unix
  • File Services, NAS, DFS
  • Development experience and application of methodologies
  • Knowledge of therapeutic diets and medical nutrition therapy
  • Oversee field sales force meetings including site logistics and travel arrangements
5

Services Operations Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of services operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for services operations manager
  • Generate periodic updates to keep business team apprised of operational state.Assist project business lead in preparing formal presentations to include collating data.These updates could be verbal, or either standard/ad-hoc reports.If applicable, this includes careful review of reports to ensure comprehensive and accurate information
  • Responsible for the management of the expense reporting process.This includes careful monitoring of individuals and projects, responding to and resolving employee and manager issues, interfacing with the expense reporting and finance departments
  • Attend client/sales meetings, as required
  • Responsible for monitoring project parameters and approving payout of incentive compensation within project guidelines
  • Liaison with Human Resources for PAF's and other personnel actions, as needed
  • Knowledge and understanding of all aspects of operational support that is provided to your assigned project(s)
  • Familiarization of and adherence to all processes, tools, and technology for those departments that directly support your assigned project(s)
  • Responsible for timely administration of scheduling for Nurses, if applicable
  • Coordinate with business lead to help shepherd contracts through pricing and approval process
  • Other duties as applicable to your assigned projects.These duties will be outlined in an annual goals and objective process and evaluated in an annual performance management process
Qualifications for services operations manager
  • Demonstrated success in Field/Retail HR and expertise in Employee Relations
  • 5+ years Ops management experience in a large organization
  • Highly degree of skill and experience in Microsoft Exchange, SharePoint and Lync
  • Graduate degree / BE / Diploma (3 years) with 10+2 stream
  • Any Microsoft Certification is preferred ( MCSA / MCSE / MCP)
  • Managerial Courage & Leadership

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