Professional Services Manager Job Description

Professional Services Manager Job Description

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Professional services manager provides expertise in creating systems and processes to adhere to US GAAP and Sox requirements.

Professional Services Manager Duties & Responsibilities

To write an effective professional services manager job description, begin by listing detailed duties, responsibilities and expectations. We have included professional services manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Managing the financial aspects of the contract (billing for services, following-up on payments )
An appreciation of working in a Professional Services environment
Govern project charges from Service Providers to ensure financial responsibility and cost centre management is applied
Govern the escalation of Program/Project issues not resolvable at the project level where contractual/performance related issues occur
Ensure external professional services project requests are quickly moved from initiation to execution and closeout
Collaborate with the relevant business portfolio/program managers to understand the current and forward demand for partner professional services (to understand what work is coming)
Request professional services engagement reviews/intervention, where there are issues in relation to the projects health, strategic alignment, or governance
You will exceed all success metric thresholds (timely delivery of web marketing tasks, positive ROI for our clients’ businesses, retention of clients)
Directly accountable/responsible for successful sales and be involved with delivery of Advisory and Implementation services for our North American clients
Manage a small team of consultative sales professionals and help us grow and double the size of this business, while enabling our clients to derive the value from our Cloud solutions

Professional Services Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Professional Services Manager

List any licenses or certifications required by the position: PMP, PMI, PRINCE, CFR, II, SAP, AIPMM, CCE, CCA, JAMF

Education for Professional Services Manager

Typically a job would require a certain level of education.

Employers hiring for the professional services manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Technical, Computer Science, MBA, Engineering, Education, Management, Finance, Accounting, Technology

Skills for Professional Services Manager

Desired skills for professional services manager include:

Procurement and source to pay processes and solutions
Taxonomies
SEC regulations
Contractual requirements
US GAAP changes
Adult learning
Cisco
EMC products and services
HP
IBM

Desired experience for professional services manager includes:

Upto 50% local travel maybe required
Must be able to travel 85% of the time with some being air travel (domestic) and some being driving between customer sites
Bachelor’s degree in information technology, computer science or business
Knowledge of time-tracking and other professional services automation tools
Managing multiple clients and/or client projects simultaneously
Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent

Professional Services Manager Examples

1

Professional Services Manager Job Description

Job Description Example
Our growing company is looking for a professional services manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for professional services manager
  • Manages and facilitates the constructive resolution of issues and disputes
  • Works with institutions and functional areas to maximize compliance and optimize spend with global, regional, and country level contracts
  • Supports Shared Services Organization in identifying suppliers as needed to support Spot Buy activities
  • Participate in long range planning
  • You will Manage a group of ~10 Java, SQL, customization and QA engineers
  • You will Hire, train and professionally develop the development and testing engineers reporting directly and within the customer facing teams
  • You will Promote high quality and constant improvement of Development and Testing work across PS groups
  • You will Define, create and assure implementation of cross projects tools, practices, standards, and methodologies to promote execution quality and efficiency
  • You will Serve as cross PS centralized knowledge & innovation center for the domain, supporting and enriching the PS engineers
  • You will Act as the domain liaison between Pontis R&D and PS groups
Qualifications for professional services manager
  • Must have a proven a track record of professionalism and integrity
  • Must have the strength of character to measure your own success through the success of others
  • Must have a strong technical aptitude with analytical, planning, and problem-solving skills
  • Must have a high level of awareness and interpersonal intelligence with an ability to “read between the lines” and give the client what they need, not just what they ask for
  • Must be a highly organized individual and possess the ability to multi-task
  • Intermediate to advanced use of MS Office, especially Excel and PowerPoint
2

Professional Services Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of professional services manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for professional services manager
  • Attend trade-shows and events to demo/ talk about any of our technology services
  • Work with managers and stakeholders to identify, communicate and document process gaps
  • Establish and promote software implementation guidelines in order to maximize customer satisfaction on each engagement while maintaining project profitability
  • Lead a combined team of 5-10 Implementation Consultants and Project Managers on customer excise tax software (i.e., Returns Excise and AvaTax Excise) implementation projects
  • Lead discussions with customers on the business considerations of customer business requirements to the product functionality to develop an overall business solution
  • Solicit, analyze, and document customer requirements in a clear, articulate, and accurate manner
  • Provide input to support project planning activities
  • Utilize project resources in an efficient manner, clearly communicate work assignments and due dates to team members, address conflict, and maintain a high level of morale among consultants
  • Define templates and best practices to implement products in a cost-efficient and timely fashion
  • Work with other practices and departments to streamline processes throughout the organization
Qualifications for professional services manager
  • Experience managing projects using Iterative and Agile methodologies
  • Understand the spend profile across the relevant category, develop and maintain an ongoing category strategy, including current and future demand patterns across the organisation
  • Accountable for the development & implementation of sourcing strategies for all relevant third party spend, aligned with business requirements and Sourcing and Supplier Development methodologies
  • Ensure that all appropriate third party spend is sourced and managed in accordance with appropriate governance and policies
  • Be the source of expert knowledge for the relevant suppliers, for both existing supplier engagements and potential capabilities in the broader supply market, including external networking/benchmarking
  • Minimum 5-7 years' experience with 3-5 years' experience in purchasing management with an emphasis on creating new supplier relationship programs
3

Professional Services Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a professional services manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for professional services manager
  • Recognized leader in Procurement that mentors other growing Procurement professionals
  • Work cross-functionally and cross-departmentally with Sales, Product Marketing, Professional Services, Regional Service & Support teams, with other Project Managers to support Professional Services project delivery to customers
  • Inspect/monitor the billable utilisation and efficiencies of your team and proactively work with the managers to keep staff highly utilized
  • Undertake audit/review requirements as needed, and provide input as necessary to guide project development towards tactical and strategic objectives
  • Ensure comprehensive handover processes are in place for all products and projects turned over to Production Support teams
  • Manage team to ensure relevant software development plans, engineering requirements, estimates and schedule are established and in place
  • Inspect/monitor the billable utilization and efficiencies of your team and proactively work with the managers to keep staff highly utilized
  • Manage the remote team and train all PS staff on product enhancements
  • Provide management, oversight and structure to professional services operations processes, such as financial period close, project set-up and maintenance, billing
  • Develop and execute category strategies in Professional Services in accordance with the Procurement strategy, and category profiling, and communicate these within Procurement, and with Finance, Legal & the Business
Qualifications for professional services manager
  • Benefits Measurement
  • 3+ years experience working in Professional Services or Consulting Firm Environment
  • Experience leading engagement teams under various models
  • 7+ years of business experience with 3+ years of people management skills including leadership development
  • 2-5 years accounting, finance, procurement, contract management, sourcing or supply chain software implementation experience preferred
  • Motivate and inspire the Client Delivery teams to deliver with high quality and professionalism to clients
4

Professional Services Manager Job Description

Job Description Example
Our company is looking to fill the role of professional services manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for professional services manager
  • CIPS or MCIPS qualified, or a member of another relevant professional institute (desirable)
  • A Procurement, Business or Economics graduate or MBA level degree with experience working in strategic sourcing, SRM or commercial leadership in a FTSE 250 company (desirable)
  • Integrates industry knowledge into practical configuration tactics, techniques and procedures to ensure teams deliver well-rounded and well-developed software solutions
  • Manage a team of project managers and implementation engineers within assigned region- managing a portfolio of key projects and deliverables in support of strategic, operational and implementation projects
  • Leadership responsibility for executing on time, to budget, to quality for enhancement, refresh, and innovative new services
  • Utilize, establish, and enhance existing Project Management and Service Delivery processes, in conjunction with the PS methodology - influence and provide continuous improvement - bring best practice and personal experience and expertise to improve, deploy, and increase quality of PS delivered programs
  • Provide proactive risk management - identify risk, provide mitigation options - make recommendations and provide intelligent support for timely decision making
  • Provide the proactive reporting and administrative services to PS projects - including financial and resource planning and forecasting
  • Collaborate with the Director, PS to establish effective project management disciplines and capability building across all of PS
  • Collaborate, support and influence sales, engagement management, product and consulting entities to form a cohesive group dedicated to widely successful projects
Qualifications for professional services manager
  • Has demonstrated working effectively across business lines and partnering with the businesses and plants to meet objectives
  • Ability to address a variety of different situations in the procurement cycle
  • Ability to conduct business and negotiating in the cultural context of the countries in which FMC operates
  • Experienced Consulting skills are a plus
  • Must have public speaking skills and proven experience in presenting to larger audiences
  • Must have 8 years proven experience (minimum) dealing with or working for enterprise customers
5

Professional Services Manager Job Description

Job Description Example
Our growing company is looking to fill the role of professional services manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for professional services manager
  • Oversee the process to select and manage suppliers
  • Develop and implement market oriented global and hub category sourcing and supplier management strategies to achieve competitive advantage through lowest purchase cost and value improvements consistent with the direction set by the business
  • Deliver results in key performance areas including cost management, market & financial forecast accuracy, service & quality, process improvements, innovation, and alignment with internal business partners
  • Understand stakeholder requirements and define, develop and implement the optimal strategy that delivers Group and local objectives
  • Develop expertise within the organization around the supply markets and the impacts of governmental, technological, and economic changes that impact those markets
  • Lead specific projects to increase the effectiveness of the Group category team
  • Provide high quality, up to date vendor management and sourcing advice in consulting services
  • Working with colleagues to develop category plans and approaches to sourcing all professional services
  • Develop relationships with senior staff in operating groups and support areas to gain an understanding of business requirements
  • Identify, deliver and track savings
Qualifications for professional services manager
  • Experienced in driving new business opportunities and positioning services offerings to extract more business from install base
  • Ability to work in a fast paced environment and ability to manage and drive change
  • Ability to influence customers to see value in services offerings and becoming long term trusted advisor
  • Experience building and driving process for a growth business preferred
  • Ability to independently lead your team to its goals and independently drive customer expectations is required
  • Average travel is 50%- Driving and/or flying to potential customers/current customers or clients will be required

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