Professional Services Engineer Job Description
Professional services engineer
provides remote technical support and Escalations within Managed Services’ ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management.
Professional Services Engineer Duties & Responsibilities
To write an effective professional services engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included professional services engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Work with customers to identify requirements and design
Learn new products and technologies
Address project scope
Design, document, implement and produce built documents
Escalate where required to resolve issues
Escalate where required to resolve problems
Enable Services Delivery relevant to the services offerings by providing technical content of sufficient scope and depth to facilitate security consulting at a solution level
Enable Services Marketing by actively contributing to the development of sales plays, services messaging and collateral related to services offers
Enable Services Sales by actively educating sales teams on key aspects of services offerings, positioning, scoping and ordering details
Participate with Professional Services leadership to establish strategic plans and objectives
Professional Services Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Professional Services Engineer
List any licenses or certifications required by the position: MCSE, HP, CCNA, ITIL, NICE, MCSA, MCP, GICSP, SSL, PKI
Education for Professional Services Engineer
Typically a job would require a certain level of education.
Employers hiring for the professional services engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Electrical Engineering, Engineering, Professional Education, Software Engineering, Science, Education, Computer, Technology
Skills for Professional Services Engineer
Desired skills for professional services engineer include:
ITIL methodologies: change
Incident
Monitoring platforms
SANs
WANs
Problem and configuration management
Backup and disaster recovery platforms
Writing and using Perl
Any Trading floor recording products will be an advantage
Avaya
Desired experience for professional services engineer includes:
A technical leader with demonstrated project delivery results
Ability to define and drive practices
Ability to work well with customers’ senior technical representatives under a variety of circumstances to best understand and meet customer expectations
Ability to understand the customers’ business requirements and relate their requirements to technical solutions
Off hours work (nights and weekends) is required
Storage Virtualization depth required
Professional Services Engineer Examples
1
Professional Services Engineer Job Description
Job Description Example
Our company is growing rapidly and is hiring for a professional services engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for professional services engineer
- Develop solution requirements, project plans, estimated level of effort, and provide accurate risk assessments for assigned projects
- Determine and develop a solution approach in collaboration with product engineering and services functional teams at a global level
- Apply knowledge of security standards, regulations, frameworks and best practices to existing methodologies to improve services offerings and outcomes
- Build relationships to help anticipate customer needs
- Evaluate solution requirements, project feedback, lessons learned and capabilities against existing materials and emerging trends to develop solutions
- Actively work to improve delivery outcomes by understanding global professional services perspectives
- Contribute to improvement of professional services processes and procedures
- Preparation of equipment configurations and validation of configurations for new installations, changes within the network, software upgrades
- Assist Enterprise Sales team and Channel partners with Pre-Sales management
- Support customers throughout Proof of Concept phase
Qualifications for professional services engineer
- Ability to work collaboratively with other engineers and senior managers in a team environment in which to share best practices, meets aggressive goals, and meet high quality standards
- Ability to quickly learn new technologies and identify potential integration opportunities for client projects
- Understanding the need for leveraging assets, not always creating new ones
- Strong organization skills and attention to detail, as complex processes will require highly accurate implementation
- Proven ability to work under high pressure situations
- A team player who can collaborate and build consensus with a diverse set of cross functional stakeholders
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Professional Services Engineer Job Description
Job Description Example
Our growing company is looking for a professional services engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for professional services engineer
- Develop and maintain Pre-Sales processes
- Provide a successful and outstanding pre-sale, implementation and post-sale customer experience
- Ensure system operability according to customer and product management/engineering team specifications
- Design and develop concepts for technical solutions for customer problems
- Provide solution consultancy, design and implementation services for in-service operational testing solutions
- Lead and take ownership of technical aspects of large solution engagements and implementations, including conducting research comparisons of competing technologies/products and testing technologies against network protocols
- Develop and mentor other professional services engineers
- Responsible for implementing technical solutions, customer migrations (rolocations, colocations, consolidations, cloud migrations), and data center modernizations as outlined in the Statement of Work
- Serves on moderate to complex projects
- Application area Saudi Arabia
Qualifications for professional services engineer
- Ability to work collaboratively with other engineers and senior managers in a team enviornment in which to share best practives, meets aggressive goals, and meet high quality standards
- Ability to define and drive practices in the technial team and across the organization
- TS/SCI with Full Scope Poly Security Clearance required
- Ability to work independently or within a team setting, directly with customers
- Experience with public cloud technologies such as Azure, AWS, vCloud Air
- Familiar with OTT formats and systems is a plus
3
Professional Services Engineer Job Description
Job Description Example
Our company is hiring for a professional services engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for professional services engineer
- Migrations, health checks, remediation of customer issues as a secondary focus
- Maintain accurate records of customer interactions
- Participate in pre-sales conversations to identify requirements and feasibility of technical client requests
- Act as liaison between the customer and product team in order to facilitate feedback
- Drive interest in our solutions, professional services, and consulting offerings to potential and existing Hospitality clients
- Help our sales force plan and prepare for customer sales presentations
- Attend and present at customer meetings and internal sessions with other company functions
- Regular travel to deliver services on customer locations throughout the EMEA region
- Proposals, presentations and Statements of Work (SOW) for professional services engagements
- Work closely with the customer in understanding requirements, identifying a strategy for meeting the customer needs, problem identification, analysis and re-creation
Qualifications for professional services engineer
- Experience with 7mode, cDOT
- Knowledge and experience with operational tools for system control, monitoring and automation
- Experience with Installation and Configuration activities
- High level knowledge of ITIL process (or equivalent, demonstrable experience)
- High degree of comfort working with senior management (internally and externally), including polished presentation skills
- Excellent interpersonal skills, maturity and good strategic judgment
4
Professional Services Engineer Job Description
Job Description Example
Our innovative and growing company is hiring for a professional services engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for professional services engineer
- Provide analysis of test results
- Perform day to day management of assigned projects, manage customer relationships and ensure customer delight
- Provide direct technical support to customers in the sale of strategic, complex or advanced systems or applications, including requirements analysis, new feature development and implementation in the customer environment, performance benchmarking, competitive positioning, and execution
- Understand customer technology, products, and test requirements to recommend solutions to meet their needs, and ensure customer satisfaction
- Act as the customer voice to influence future product design to meet customer needs
- Provide post-sales customer technical support and ongoing customer training as required
- Provide technical point of contact for professional services throughout an engagement lifecycle
- Identify existing and prospective solutions, review applicable of network visibility use-cases, security policies and procedures with the business
- Match the message to the audience when relaying technical solutions to individuals who may not have a technical background
- The PS Engineer will also present engagement status reports to management, adhere to policies and practices related to technical guidelines and change management processes, and may contribute to development of new policies and practices by suggesting innovative ideas
Qualifications for professional services engineer
- Stellar verbal, written and presentation skills using Microsoft Office products including MS Project (or similar)
- Off hours work (nights and weekends) may be required
- Sales Engineer
- Solutions Architect
- Security Consultant
- DLP Consultant
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Professional Services Engineer Job Description
Job Description Example
Our company is growing rapidly and is hiring for a professional services engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for professional services engineer
- Capable of discussing the holistic Disaster Recovery methodology for a diverse audience, and then able to step into the technical details with VMware, SQL, Oracle, , administrators
- Articulate in the end-to-end Intellisnap solution, with emphasis on snapshot-centric engagements
- Capable of training customers in ad-hoc knowledge transfer organized product demonstration
- Deliver professional engineering expertise in providing pre-sales IP L2-7 Test Consultancy in the form of technical scoping for security-related Testing as a Service (TaaS) opportunities
- Design, develop, and maintain the library of blueprints for security TaaS
- Provide customer training in the area of BPS and Security
- Provide Security TaaS delivery and consulting
- Provide project implementation support onsite and remote
- Follow Extreme PS PDIO (Plan/Design/Implement/Operate) implementation methodology
- Responsible as liaison between sales and customer during implementation
Qualifications for professional services engineer
- Technical Account Manager
- Training Consultant (Foundstone)
- Solutions Engineer (Professional Services)
- Malware Consultant
- Application Security Consultant (Mobile)
- Client Delivery Manager