Field Services Manager Job Description
Field services manager
provides field service engineering and technical assistance to customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment; self-manage assigned projects for electrical equipment; knowledge of electrical test and diagnostic equipment; deliver technical solutions to customers; performs less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations.
Field Services Manager Duties & Responsibilities
To write an effective field services manager job description, begin by listing detailed duties, responsibilities and expectations. We have included field services manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Lead a number of annual budget-building processes quarterly forecast updates
Serves as source of functional understanding of processes, tools, and integration of LMDW plant equipment with IT platforms (e.g., Wonderware, Camstar, OSIPI, Weerum), LMW business knowledge
Work closely with client group to provide financial and analytical support in the delivery of financial targets
Over the course of the year, provide financial evaluations and recommendations regarding any issues within the budget
Direct the efforts of all Sales Support pre and post Closed/ Won to increase overall sales proficiency while reducing breakage
Research and prepare variance analysis and explanations Financial Reporting requirements package (financials and key drivers)
Plan, monitor and report on (internal) category-specific objectives
Define and implement innovative negotiation concepts and strategies, and carry out cost and contract negotiation
Oversee all aspects of LMDW ASPAC team in relation to LMDW and site projects being within schedule and budget constraints
Delivery and coordination of end-user services and service desk related to GTS services (e.g., desktop/printer/other hardware support, network, user access, collaboration tools, mobility, software install/maintenance)
Field Services Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Services Manager
List any licenses or certifications required by the position: ITIL, PMP, CEGEP, CPR, VPN, LAN, WAN, CAT5/6, CP, SHRM
Education for Field Services Manager
Typically a job would require a certain level of education.
Employers hiring for the field services manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Engineering, Education, Technical, Computer Science, Management, Marketing, Business/Administration, Science, Psychology
Skills for Field Services Manager
Desired skills for field services manager include:
Drawings
Engineering procedures
Processes
ANSI standards
ASME
Applicable NFPA
Electrical testing and diagnostic equipment
Fluid flow
Heat transfer
Multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Desired experience for field services manager includes:
Sales engagement (both internally and externally) at all levels in the organization
Education and similar experience required
Ideally 5-10 years experienced gained in a Networking, Consulting, Product Management, Technical Sales, IT Consulting or IT Operations environment
Strong communicator who is used to achieving results in a highly matrixed organization
Knowledge of SAP, BPC and BI
Professional Accounting Designation or working towards certification
Field Services Manager Examples
1
Field Services Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of field services manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for field services manager
- Monitors service levels, tracks metrics, provides analytics, and ensures site health of GTS services (e.g., network reliability, availability, capacity)
- Act as SPOC for major requests and projects
- Incident management and End User Service Request escalations, provide direction and prioritization for end user services
- Manage Service Reviews and Availability recording and reporting
- Manage and perform site-level DR, BCP, CMDB related to GTS services
- Interacts with customer personnel from Maintenance Supervisors to General Managers, Commissioner’s
- Administer incentive program
- Daily site management to include reporting weekly job progress (job status / completion reports) and identify items that potentially impact schedule and budget
- Be responsible for all services metrics including training, Environmental Health and Safety (EHS), profitability, assigned time & productivity while ensuring adherence to all rules and regulations
- Be responsible for large region with many site locations and will have multiple Field Area Managers as direct reports
Qualifications for field services manager
- Ability to work evenings and weekends as required for project deployment activities
- Preferred candidates will have completed a professional accounting designation (CPA, CMA, CGA, or CA)
- Candidates with other business related university studies
- Strong written and oral communication skills in order to draft and edit national publications and communications on behalf of the Field Service organization
- Basic technical capabilities and understanding of HTML and/or Content Management Systems
- Bachelor’s Degree or relevant experience with prior experience in WM Field Service a plus
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Field Services Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of field services manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field services manager
- Prepares budget and/or participates in budgeting process
- Optimize training system, incl
- Responsible for annual training plan preparation and update regularly according to actual needs adjustment
- Ensure the annual training plan implementation on time
- Ensure OJT & Cross Training comply with K100 requirement
- Control the training cost is within the reasonable budget
- Maintain and update training material of in-house and external courses
- Act as internal trainer on basic in-house courses
- Search and negotiate with external training companies, institutions, trainers
- Set up Internal Trainer pool and develop incentive program to internal trainer
Qualifications for field services manager
- Experience in Wealth Management or Financial Services is preferred
- Bachelor’s degree or equivalent and 6-8 years’ Information Technology experience related to deployment of IT Infrastructure Services solutions and Portfolio/Project Management
- Broad based, well rounded process and technology background
- Familiar with ISA-95 foundational IT infrastructure services (IP addressing, Authentication, ) across all layers
- Experience in an FDA regulated environment with broad knowledge of regulatory compliance in IT infrastructure Systems
- Ability to interact with multiple LMDW stakeholders – Execution systems, plant engineers, and Lab technicians and the LMDW IT Leader
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Field Services Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of field services manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for field services manager
- Periodically talent review and succession planning down to supervisor/engineer level
- Coach and review key talents development plan with line managers
- Apply strategic thinking to lead teams to higher performance levels
- Maximize customer retention and satisfaction producing measurable results
- Own the regional customer relationship
- Handle customer quality concerns (beyond dealer capabilities or beyond normal operations)
- Provide proactive project support for critical accounts
- Drive long term corrective action with Plants, Engineering, Development Studios, and Design Partnership companies
- Provide technical leadership for regional teams to ensure the implementation of cost-effective and timely corrective actions (lead to customer satisfaction)
- Actively works with sales personnel to develop costs and operation plans of execution for potential Field Service projects
Qualifications for field services manager
- Experience with managing multi-site and global support models
- Sensitive to project timeline and financial cost
- Resourceful showing creativity for LMDW Services improvement
- Excellent communication skills, interact daily with J&J business partners like HCL, HP, Accenture, Verizon, and others
- Strong customer focus and service orientationInfo Technology
- Graduate in any Discipline (engineering preferred)
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Field Services Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a field services manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field services manager
- To work across a number of programs/intiatives for sales enablement, including plays, training, collateral
- Delivery of programmatic enablement including execution, risk and issue management, logistics, status and results reporting
- Prepare and maintain Manpower Forecast Labour (MFL), ensure adequate resources are available to support functional group operations (Tooling, Manufacturing and Fields Services0
- Provide coaching and guidance to staff and ensure that they are qualified for their position and receive all necessary training
- Manager and assign QA/QC staff with adequate competencies to support production and operation
- Provide direction and setting priorities and interface requirements for quality control / inspection activities
- Manage and grow the qualified resources necessary to fulfill the business needs
- Consult with TFA leadership team for planning and execution of projects and initiatives to meet firm-wide operational goals and objectives
- The Service Delivery Manager is managing a (team of) Key Account Coordinators and is SPOC for all strategic and VIP accounts
- Supervise and mentor SMB field Relationship Managers
Qualifications for field services manager
- Experience inhandling Team
- Good people management acumen
- The Field Vet Services Manager will work with assigned Colleges of Veterinary Medicine providing technical support and monitoring the University Product Program
- Ability and willingness to extensively travel as required
- Business or engineering degree required (Mechanical, Chemical, Manufacturing or Electrical)
- Minimum of 8 years’ experience in field services, and/or related product management, proposal or contract management, sales, or support of services
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Field Services Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of field services manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field services manager
- Set specific individual goals, develop and effectively execute strategies against a detailed action plan
- Enforce timely resolution of escalations, including engagement of the appropriate parties
- Coordinate efforts with Quality Control leadership to ensure all RM metrics are accurate and timely
- Provide a collaborative, communicative and productive environment for all RMs
- Represent SMB RM in enterprise and firm wide workgroups
- Prepare formal communications and presentations for direct and senior managers
- Perform ongoing assessment of RM infrastructure/process flows and make recommendations on improvements
- Develop a comprehensive understanding of the industry and its competitive environment, understand products and technology to confidently negotiate and close sales while meeting the customer needs
- Strategize, prospect and create a pipeline for new business for Civeo USA products and services
- Serve as an internal champion for the company’s products and services, collaborate with and support other Sales team members and Operations within Civeo
Qualifications for field services manager
- Possess strong organizational and interpersonal skills … with a global mindset
- Engages others
- Undergraduate degree and 4+ years, or Graduate degree and 2+ years of relevant experience preferred
- Bachelor’s degree or comparable experience preferred
- 4+ years experience in field services and previous management or supervisory experience preferred
- Solid HR experience (5+) in a multinational manufacturing company