Field Services Job Description
Field services
provides internal support for laboratory, office and production environment deploying PC hardware, installing software applications and PC imaging.
Field Services Duties & Responsibilities
To write an effective field services job description, begin by listing detailed duties, responsibilities and expectations. We have included field services job description templates that you can modify and use.
Sample responsibilities for this position include:
Perform PC, and Point of Sale hardware installation and support analysis, testing and installing new software
Provide assistance to users on escalated incidents ensuring fast and accurate response
Document and track all software, license and hardware to maintain inventory control
Will be required to work shifts, weekends and statutory holidays participating in on-call off-hour service demands
Provides Hardware repair and support, including direct interaction with the customer to identify problems and provide customer service and repair in a timely fashion
Uses service tracking tool to help define priorities, manage the resolution of incidents in a timely and effective way, and needed follow up to prevent recurrence
Ensure consistent and reliable communication is practiced by team to set service expectations
Promote timely engagement of 3rd party technical support for on time delivery of service through accurate problem diagnosis
Manage and track inventory
Become an expert at flatbed securement, bulk cement pump off procedures, and aggregate dump truck procedures
Field Services Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Services
List any licenses or certifications required by the position: GED, ITIL, V3, RWP, HP, CE, MCP, PMP, IAT, CCNA
Education for Field Services
Typically a job would require a certain level of education.
Employers hiring for the field services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Education, Engineering, Supervision, Associates, Computer Science, Computer, History, Electronics, Electrical Engineering
Skills for Field Services
Desired skills for field services include:
IT hardware
Installation models and Windows
MS Office and related applications
MS Office
& network functionality
Both Desktop/Laptop OS options & settings
PC Hardware
Networking
Managed Service Telecom Operations Practice
Related applications
Desired experience for field services includes:
Availability to travel up to 50% within Puerto Rico and the Caribbean is required
Bachelor’s degree from an accredited university or college (or a high school diploma/GED with proven years of experience in a field service or maintenance position) or equivalent knowledge and experience
This position requires a comprehensive knowledge and mastery of this field and the ability to complete difficult and complex assignments on time within a fast paced environment
Demonstrated ability to work with matrixed resources
Monitor and take corrective actions for site environmental equipment including HVAC and fire protection systems
Keep office clean and secure at all times
Field Services Examples
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Field Services Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of field services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field services
- Provide post orientation training to owner operators and company drivers
- Attend and actively participate in pre-construction meetings with our customers, sales team, and operations management
- Be present at jobs to ensure quality delivery and placement
- Address customer concerns/complaints
- Maintain records and produce reports regarding job-site issues, driver performance and product issues
- Participate in routine safety meetings
- Establish consulting relationship with drivers while effectively representing the Company�s best interests
- Ensure that environmental, housekeeping, safety and business conduct comply with Company standards and government regulations
- Manage time effectively to schedule and prioritize assignments
- Manage assigned special projects and requests
Qualifications for field services
- Employees working on client accounts must possess A+ certification
- High school graduate, BA/BS degree preferred
- Previous experience in the installation and support of mobile fleet electronics ( mobile radio / AVL solutions )
- Provide pertinent, timely and accurate information to management and customers
- Bachelors degree in an industry related area or three (3) years related experience
- Ability to motivate, train, and develop drivers
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Field Services Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of field services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field services
- Be responsible for onsite technical activities including escalations
- Be responsible for timely performance of maintenance routines
- Assume responsibility for professional troubleshooting, minimizing customer’s downtime and HP costs
- Manage onsite inventory, responsible for timely replenishment
- Operate as customers satisfaction catalyst – alert and anticipates potential problems
- Leads a team of Managers and Patient Advocates responsible for assisting patients in obtaining the maximum benefit coverage available to them through state and federal programs
- Responsible for ensuring the quality and quantity of claims taken and ensures that claims are submitted timely
- Responsible for reporting and metrics for assigned territory, including WIP, HOLDS, EW, Accepted Referrals, PCSR
- Ensures the appropriate coverage is available at all hospitals within assigned region
- Fosters ongoing communications with government agencies regarding the status of claims
Qualifications for field services
- Perform as work as assigned by supervisor
- Leads a team of Managers and Resolution Specialists responsible for providing high quality client focused services by using knowledge of local, state and federal program requirements to efficiently maintain and update general applicant information to support client applications
- Responsible for ensuring the quality and quantity of claims taken and ensures that claims are submitted / resolved timely
- Review inventory reports and ensure all actions are taken accurately and provide employee feedback
- Responsible for reporting and metrics for assigned territory
- Ensures the appropriate coverage is available within assigned area
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Field Services Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of field services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for field services
- Responsible for own output and quality of work, which has been pre-set and prioritised
- Varying degrees of problem solving will be required on a regular basis
- Willingness and ability to train other personnel to pass on knowledge and experience
- Prepare risk assessments and method statements that may be required by the customer
- Represent the Company in front of the customer & promote the Company’s values & good name
- Produce a full written electronic report on activities
- Enquire about other gearboxes that the customer may have, including non-Lufkin PT equipment, and any other business opportunities or ideas that may exist
- Before site work, you may need to attend a briefing meeting with the Contracts Coordinator who is managing the contract and, if required, an Engineering team member
- The ability to travel at a moment’s notice is essential
- Competence in the use of overhead cranes and a full UK driving licence
Qualifications for field services
- Inspection knowledge and experience is essential along with proficient use of standard measuring & alignment equipment
- A proven track record of demonstrating flexibility and adaptability, maintaining pace with critical schedules and have the ability to organise work effectively minimising customer downtime
- You may be required to prepare a kit of tools to be sent to site prior to the start of the field service job if tolling is not available at site
- There is an expectation to work long unsociable hours in order to exceed the customer requirements
- May be required to work weekends on the contract, subject to customer site requirement
- Following work at a customer’s site, a period of stand down time will be allowed, as per the current UK legal requirements
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Field Services Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of field services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for field services
- Assist in technical support relationship to drive customer satisfaction by proactively resolving software technical issues for customers both onsite, online and via telephone
- Provide analysis data through Tableau, Excel, Power Pivot, and other reporting tools
- Resolve challenging, potentially high impact customer situations with a high level of tact and understanding
- Will provide case resolution, software/network troubleshooting and proactive support services
- Own a diverse and complex scope of support issues directly related to the use, support, and implementation of Controls’ products and solutions, with effective customer skills required on-site, over the phone, and online to ensure the highest level of customer satisfaction by understanding and identifying the customers’ complex environment
- Share best practices with fellow team members to enhance the quality and efficiency the of support process
- Supports the Project Managers on new, expansions, relocations, remodels, rebanner, conversions and store closings (aka RENS) any hardware rollouts or upgrades
- Installation and support of PC, thin client terminals, ticket printers, laser printers, chip & pin devices, access control systems and network hardware
- Installation and support at client sites and temporary locations
- Small to medium project delivery
Qualifications for field services
- Successful candidates will need to have a valid or pass an Offshore Medical
- Extensive Product knowledge of High Speed High Power gearing and maintenance requirements would be an advantage
- Previous Marine Propulsion and/or offshore Engineering experience would be desirable
- Good organisational skills and a willingness to assist the team to exceed the customers’ requirements
- Self-motivation and the ability to work remotely
- OPITO Approved Basic Offshore Safety Industry and Emergency Training Course & Additional Training in accordance with Mutual Recognition Document (UK, Norway, Netherlands, & Denmark)
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Field Services Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of field services. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for field services
- Recommend corrective actions and documentation of supporting data
- Troubleshoot, resolve, and document client issues
- Provide onsite and remote support of varying IT incidents and requests
- Interact with customers and perform customer training
- Guide troubleshooting over the telephone, email, and chat
- Facilitate and own escalations with vendors and other third parties
- Assist in training and mentor new hires to the team
- Understand and abide by all internal and client security and operational policies
- Supervise third party service providers in the performance of field services activities within company approved safe work practices, Australian and corporate environmental regulations, policies, procedures and guidelines
- Ensure incident and injury free operations through compliance with the operational excellence management systems processes
Qualifications for field services
- Broad knowledge of corporate policies, products, markets and processes, understanding of business management principles and practices
- All resources, and logistics required to perform services and maintenance activities on customers' site/property
- Availability for travel with short notice
- Ability to drive field vans
- Knowledge of sewer collection systems
- Thorough knowledge of Microsoft Office application tools